Restaurant Hermitage

Dear Mrs. Potier,

We would like to thank you for choosing our establishment for your stopover in Berry.

We can see that you appreciated our entire service.

It was a real pleasure to meet you.

We look forward to welcoming you again for another bucolic discovery.

Best regards,

AB

Director

Dear Sir,

We would like to thank you for your feedback following your visit to our establishment.

We look forward to welcoming you again next time.

Best regards,

AB

Director

Dear Sir,

Thank you for your review following your stay at our establishment.
Regarding the comments about our restaurant, we are very surprised and refer you to the ratings given by the various guests who regularly frequent our establishment.
Logis de France 9.3/10
Tripadvisor 4.5/5
Google 4.4/5

Rating Staff

Logis 9.4/10

Tripadvisor 4.5/5

Google 4.5/5

Regarding the bedding, we also received excellent feedback.
We'll let you discover the guest ratings for yourself.

However, we agree with you that our breakfast needs to be improved.
Best regards,
L HERMITAGE

Dear Mr. Scolan,

We would like to thank you for your appreciation following your visit to our establishment.

We can see that overall you appreciated our service.

Regarding the slight cleanliness issue in the room, you should have mentioned it to us and we would have reacted immediately.

This is a point on which we pay very close attention.

The fact that the bedroom window was left open all day may have contributed to the dust depositing on the furniture.

We would like to apologize for any inconvenience this may cause.

I'm looking forward to seeing you again.

Sincerely.

AB

Director

Dear Sir,

Thank you for your message and feedback on your experience at our establishment.

First of all, we would like to point out that our cuisine is made exclusively with fresh produce, hence our menu.

3 menus and a menu consisting of 4 starters, 4 main courses and 3 desserts

This guarantees the quality of the products.

We refer you to the rating given by customers who frequent our restaurant which is 9.3/10.

We'll let you look at the one from our colleague that you cite as a reference...

Regarding your reservation that you made on Saturday evening at 6 p.m. on the application, it is certain that you cannot obtain the best rooms given the late hour of this one and for a rate of 89 €. You compared us to a colleague who

is 30% more expensive than our price list. I dare to hope that the price level is indeed justified.

For a lower rate than you paid at our colleague and with an advance reservation, in our establishment you would have had a DELUXE room, Italian shower, 180cm bed from the most recent in our hotel with a price lower by 18% if you wish to compare with the establishment of our colleague.

When you allow a bedding type to be requested in your last-minute message, as well as a useless table, you mention that when you make a reservation at the last minute, the possibilities are significantly less in terms of choice.

It's simply common sense and logic that seems to escape you.

Sincerely

AB

Dear sir

We thank you for coming back to our establishment.

For your information we only work with fresh products which explains a menu with only 4 starters, 4 main courses and 3 desserts. 

It is a chosen and assumed policy. We may note that you have noted the excellence of our restaurant in your annotation.

As for the price, we are a bit surprised because they have only increased by 2% in 2 years. While raw materials have jumped 17%, 25% for gas and 15% for electricity.... not to mention wages.
Hoping to see you again anyway.

Very cordially
HERMITAGE

Cher Monsieur,

Nous tenions à vous remercier de votre message quant à votre passage dans notre établissement.

Nous pouvons constater que la prestation que nous proposons a été très appréciée.

Ce fut un reel plaisir de vous recevoir.

Bien cordialement.

AB

Directeur

Hello both of you.

It was a real pleasure to see you again

Thank you very much for your feedback experience.

Hope to see you again soon

Best regards.

AB

GM

Dear Sir,

Thank you for sharing your feedback regarding your visit to our establishment.

Your room had a walk-in shower that was renovated less than a year and a half ago, hence our surprise at reading your

comment.

Furthermore, as the establishment is equipped with satellite reception, all rooms during your stay had reception of around sixty channels.

However, we are surprised that you did not mention your problem to reception. Simply reconnecting the coaxial cable located behind the TV was all that was needed for all the programs to work. (This can happen when moving the TV or cleaning the room).

Thank you for rating the quality of the restaurant.

Finally, the pastries are always fresh daily.

Furthermore, if the temperature wasn't to your liking, you simply had to mention it and we would reheat it for you.

so that it suits your needs.

However, arriving at the end of breakfast service can alter the taste of the pastries because they have been exposed to the open air for several hours.

We apologize for any inconvenience.

Best regards.

AB

Director

Dear Sir,

Thank you for your comment regarding your stay at our establishment.

We would like to remind you that you have chosen a hotel located in a 1960s mansion and that, despite the modernization of certain spaces, some remain with a certain authenticity sought by customers.

Perhaps our hotel choice simply doesn't quite match your taste. Mistakes are possible.

As explained, when you were offered to change rooms (for which you made people happy, because the latter is in high demand by our customers,...balcony, park view etc...) the bathtub system is increasingly done without shower screen, they are

increasingly placed directly on the ground.

For the mixer tap, all you had to do was operate the small lever located in the center.

However, after checking, we noticed that a small cap was missing.

As for the decoration, it's in the ART DECO trend, which you may like... or not. It's a matter of taste.

We remind you that you arrived at 3 p.m. (one hour before the official opening of the establishment, with no customers other than you).

You stayed until 4:15 p.m. in the first room number 6 and not 2 before your request for a change, this without any other guest, hence our surprise regarding the sound aspect that you mentioned...

If you read the comments of other customers you will be able to note that the calm and peaceful side are strong points very often mentioned.

Finally, we thank you for commenting on the quality of the welcome and the service provided by our restaurant.

Best regards.

AB

Director

Dear Mister Taylor,

Thank you very much for your feedback experience to our Hotel L HERMITAGE.

Hope to see you again soon.

BEST REGARDS

AB

Général Manager

Dear Mr. Catalan,

We would like to thank you for your comment following your visit to our establishment.

We have noted the small point for improvement.

We can see that you generally enjoyed the Hotel and more particularly our restaurant with its gourmet and semi-gastronomic cuisine.

I'm looking forward to seeing you again.

Best regards,

AB

Director

Dear Mrs. Longa,

We would like to thank you for choosing our establishment for your short stay in Berry.

It was a real pleasure talking with you both.

I'm looking forward to seeing you again.

Best regards.

AB

Director

Dear Sir,

We would like to thank you for the feedback on the quality survey regarding your stay in our establishment.

We can see that you enjoyed this little break.

We look forward to welcoming you again for another bucolic discovery.

Best regards.

AB

Director

Dear Mister Watson

Thank you very much for your message about your feedback experience to L HERMITAGE

Hope to see you again soon.

Best regards

AB

General Manager

Dear Sir ,

We would like to thank you for your comment regarding your stay in our establishment.

We can see that you appreciated this little haven of tranquility to recharge your batteries.

I'm looking forward to seeing you again.

Best regards.

AB

Director

Dear Madam,

Our sincere thanks for your message regarding your stay at our establishment.

We look forward to welcoming you again next time.

Best regards.

AB

Director

Dear Sir,

We would like to thank you for taking the time to complete the quality questionnaire regarding our establishment.

We are delighted to see that you generally appreciated our service.

Indeed, the room in question is the smallest in the establishment and because we are very often full, we encourage you to book as early as possible to obtain rooms with much larger surfaces.

Thank you for choosing L HERMITAGE and we look forward to seeing you again.

Best regards.

AB

Director

Dear Sir,

Thank you for your message regarding your short stay at our establishment.

We can see that you enjoyed the break.

It was a real pleasure to talk with you despite a very busy service this Pentecost weekend.

We look forward to welcoming you again for another gastronomic stopover.

Best regards.

AB

Director

Dear Sir,

We would like to thank you for choosing L HERMITAGE for your stay.

We can see that you appreciated our establishment as well as the services offered.

Hoping to welcome you again next time.

Best regards.

AB

Director

Dear Mister 

Thank you very much for your feedback experience to L HERMITAGE.

Hope to see you again soon.

Best regards.

AB

GM

Dear Sir,

Thank you for your feedback on your experience at our establishment.

It was a real pleasure to meet you.

We look forward to seeing you again next time for another bucolic experience.

Best regards.

AB

Director

Dear Sir,

Thank you for taking a few seconds of your time to complete our quality survey.

We take note of all your comments.

We look forward to welcoming you again next time.

Best regards.

AB

Director

Dear Laurens

Thank you very much for your feedback experience to L HERMITAGE.

Hope to see you again soon.

Best regards.

AB

Géneral Manager

Dear Dominique,

Thank you for your feedback on your experience at our establishment.

We are delighted that you enjoyed your short stay.

We look forward to seeing you again for another taste journey.

Best regards.

AB

Director

Dear Madam,

Thank you for your feedback regarding your experience at our establishment.

Please note that initially, you were unable to meet the "Director" of the establishment during your stay because he was not

present during your stage.

By the way, allow me to be very surprised by your comment.

First of all, in case you have amnesia, I remind you that the staff who welcomed you are still waiting for your greetings upon arrival.

Your only question was to ask him where the parking was because you had parked in the disabled space.

The parking lot is right in front of you.

When you were told about it, your husband very curtly replied, "It's not indicated."

Secondly, when we mention that you have been upgraded to a Superior Deluxe room for your two nights, we always expect a simple thank you that never came.

Every customer we've offered a room upgrade to has consistently thanked us.

When you allow yourself to talk about empathy, it would be relevant to have a strong reflection on your own.

When you call out to a waiter by raising your hand, it doesn't seem to bother you in terms of posture...We do!

Finally, we refer you to the ratings given by customers who have visited our establishment regarding the concept of welcome

LOGIS:

Home 9.2 /10

TRIPADVISOR

4.8/5

GOOGLE

4.8/5

Etc...

Best regards.

AB

Director

Dear Annette

Thank you very much for your feedback.

Hope to see you soon for another cuisine expérience on the terrace.

Best regards.

A.B

General Manager

Dear Sir,

Thank you for choosing our establishment for your stay in Buzançais.

We can see from your comment that the entire service provided by our team as well as the setting of the establishment met your expectations.

We look forward to welcoming you again soon.

Best regards.

AB

Director

Mrs. Mauduit,

We would like to thank you for your feedback on your experience at our establishment.

It was a real pleasure to meet you and to pay as much attention as possible to your requests so that your stay was pleasant.

We look forward to seeing you again to continue another culinary experience.

Best regards.

AB

Director

Dear Mr. Durand

Thank you for your message and we look forward to seeing you again for a third time...

Best regards,

AB

Director

Dear Sir,

Thank you for your message regarding your visit to the HERMITAGE.

It was a real pleasure to try to respond despite your booking error.

The most important thing is to find a solution that satisfies you...And that seems to have been the case.

We look forward to welcoming you again next time.

Best regards.

AB

Director

Dear Sir,

We would like to thank you for your visit and for your comment which we shared with the entire L HERMITAGE team.

We see that our semi-gastronomic and gastronomic cuisine has been able to tickle your taste buds!

We look forward to seeing you again on a future visit.

Best regards,

AB

Director