Terms of sale Logis Reservations Office for the General Public
The general terms of sale and the special conditions constitute a whole which is an integral part of the sale contract, and which must be accepted as a whole before conclusion of any sale. The reservation request entails acceptance of the present terms of sale and complete and unqualified acceptance of their provisions..
The ‘Fédération Internationale des Logis' (FIL) is an Association under the 1901 law, gathering 2200 independent restaurant-hotels in Europe . The Logis Booking Centre, Logis International Services, is a subsidiary company of the FIL. It places at the disposal of the customers private individuals and professionals an online Booking Centre. The reservations can also be taken by telephone through the following number: + 188.8.131.52 .83.84.
The reserved stays are in room only, room and breakfast or in half-board.
Bookings are made on line. For a few hotels that show the mention "Subject to confirmation" : Your booking is not confirmed, we are awaiting the response from the hotel. As a general rule, confirmation occurs within 24 hours.
1 -General terms of sale (GTS)
1-1 - Application
The present GTS apply to the sale transactions concluded by the Logis Reservations Office with individual guests.
1-2 – Status
Every guest of the Logis International Services Reservations Office acknowledges his status for contracting, that is, being of legal age and not being subject to guardianship or trusteeship.
1-3 – Price
Prices are indicated in Euros. VAT is always included.
Prices indicated only include those services mentioned in the booking.
In addition to the price indicated at the time of booking, invoices will include additional services provided by the hotel during your stay and, where applicable, the accommodation tax.
Prices applied are those applicable on the date of booking. All hoteliers are independent professionals and are entitled to adjust and amend prices at any time. Consequently, the price seen on the Logis website is only valid for those orders placed during the time said price is displayed.
Only the price indicated in the booking confirmation is legally binding.
"Best price guarantee" mention : After having booked an establishment on logishotels.com, and within a maximum period of 24 hours, the price difference may be reimbursed if the price displayed at another e-distributor (e.g.: Booking, Hotels.com, Expedia, Trivago, etc.), for the same establishment, on the same date and under strictly identical stay conditions (same room, same time period, same options, etc.) is lower. It will be the customer's responsibility to provide proof of this lower price. If the price applied on the Logishotels website is equal or lower, the reimbursement cannot take place.
1-4 - Payment procedures
Payment for all of the services is to be made, at the time of the stay, directly to the hotel-keeper.
"Book now, Pay later" : outside of the hotel's particular conditions, payment for your booking will only be taken during your stay.
Your bank details on the site are not for payment. Instead they are used as a guarantee in the event of cancellation.
1-5 – Force majeure
Force majeure means any event beyond the parties' control that is both unpredictable and insurmountable, and prevents either the guest or the Logis Reservations Office or the hotel-keeper from satisfying all or part of the obligations laid down in the Contract. This applies particularly to cases of strike, insurrection, riot, or prohibitions issued by the governmental or public authorities. It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for continuation of the trip, following the event of force majeure.
1-6 – Complaints
Any complaint must be filed with the hotel-keeper before being forwarded to the quality follow-up department of the Logis Reservations Office; this must be done within a period of thirty days starting with the date of the stay.
1-7 – Liability
The hotel-keeper alone is liable for the safety and security of persons and property within the establishments. In case of an event affecting the guest's person or property (e.g. theft, fire, etc.) during a stay, the Logis Reservations Office may not be held liable, since the Logis hotel-keepers are independent hotel-keepers bearing their own civil and criminal liability.
The hotel owner is responsible for taking all the necessary security measures and guarantees for accommodating the guests at the property and for duly complying with the hotel’s activity. Logis will not be held responsible for any lack of compliance from the hotel owner.
1-8 – Data processing and Freedoms
In application of law L.78-17 of 6 January 1978 , the guest is informed that the personal information communicated to the Logis Reservations Office is the subject of computerised processing, in the absence of specific protest. The said computerised processing has been reported to the CNIL. The guest holds a standing right of access, correction or deletion to be exercised vis-à-vis the Logis Reservations Office.
The information requested when making reservations is essential for the smooth processing of your request. This information is intended only for the different services of Logis (Fédération Internationale des Logis and Logis Reservations Office) and the hotels concerned with the booking request.
In accordance with current legislation, electronic contracts are filed electronically for 10 years, as regards any contract of an amount exceeding EUR 120. The client is entitled to access this information from the LIS Reservations Office.
1-9 - Applicable law
Any disputes, complaints or litigation relating to the procedures for reservation of a short break or of a hotel room are subject to French law.
2 - Special conditions
In the absence of reservation and cancellation conditions specific to certain establishments (communicated to the guest at the time of the reservation), the following special conditions shall be applied.
2-1 – Reservation conditions
The price of the room is calculated on a basis of 2 persons. Half-board rates are given per day and per person on a basis of 2 persons per room. They include: the room, breakfast, lunch or dinner (per person/day).
Some services may be subject to a supplement, such as cots, parking spaces or pets.
To guarantee his reservation, the guest is requested to provide his bank card number, the transmission being secure. The reservation becomes firm and final only as of the time of receipt of the confirmation addressed to the guest by the reservations office.
Payment in full of the stay is to be made directly to the hotel-keeper
The guest is requested to plan his arrival at the hotel before 6 p.m. , and to inform the hotel-keeper in case of a later arrival.
2-2 – Modification of a reservation
The reservation modification does not become firm and final until receipt of the confirmation by the Logis International Services Reservations Office.
Requests for modifications may entail, in some cases, application of the cancellation conditions.
In case of an event of force majeure or because of exceptional circumstances, the hotel reserves the right to accommodate the guests in a nearby hotel of equivalent category, without any price modification.
2-3 – Cancellation conditions
"Free Booking and Cancellation" mention : canceling your booking is free at the latest 2 days before the check-in date (48 hours). However, booking and cancellation conditions specific to certain establishments (communicated to the customer during booking) may be applied.
In case of cancellation less than 2 days before the scheduled arrival, a charge will be made for 1 night.
To cancel a reservation, the guest is asked to use this Logis site: www.logishotels.com and to click on: Modify a reservation.
The reservation cancellation becomes effective as of the time of receipt of an e-mail from Logis International Services Reservation Office confirming the cancellation.
Outside those times, the guest will have to contact the hotel directly.
The date of receipt of the cancellation request (by e-mail, post, telephone or fax) is the date adopted for the cancellation.
- In case the guest fails to appear at the hotel and in the absence of cancellation, the total amount of the reservation will be charged.
2-4 – Liability
The hotels and their owners are legally and financially independent of the Logis International Services Reservations Office.
The information published on the Internet site www.logishotels.com (e.g. photographs, descriptions, services , prices etc.) are the sole responsibility of the hotel-keepers, and the Logis International Services Reservations Office may not be held liable for errors or inaccuracies appearing in such information supplied to it by the hotel-keepers.
The present terms of sale are subject to French law and to the jurisdiction of the courts of Paris .
2-5 - Cancellation
Regarding the provision of accommodation services offered by the Logis establishments, in accordance with the provisions of article L.121-21-8 12° of the French Consumer Code, no right to cancel may be exercised by the customer.
2.6 - Cancellation insurance
The guest has the option of taking out cancellation insurance with SafeBooking/ Gritchen. This option is proposed to him/her during the booking process, and the insurance can be taken out up to 48 hours after its completion at this website https://www.souscription.safebooking.com/en/logis/
The customer is only considered to be insured with our partner Safebooking-Gritchen when the insurance amount has been paid in full. If the customer does not pay the insurance amount in full, the customer is not covered.
The terms and conditions of subscription and guarantee can be consulted onthis link for the cancellation - interruption of stay insurance and on this link for the subscription to a guarantee covering in addition the snow extension.
3 - Mediation :
Pursuant to the Decree of 30 October 2015 pertaining to mediation of consumer disputes, the details of the Travel and Tourism Mediator are as follows:
Médiation Tourisme Voyage
75823 PARIS CEDEX 17
Website : www.mtv.travel
Logis International Services
83 avenue d' Italie – 75013 PARIS
Tel. :(33) 184.108.40.206.84
Fax. :(33) 1.44.24.04.59
Tél : +220.127.116.11.83.84
Fax : +18.104.22.168.04.59
Logis International Services
IMMATRICULATION : IM075120063
GARANT : BANQUE POPULAIRE RIVES DE PARIS, 76-78 AVENUE DE France, 75013 PARIS, France
ASSUREUR : ALLIANZ IARD, 87 RUE DE RICHELIEU, 75002 PARIS, FRANCE
Fédération Internationale des Logis
83 avenue d' Italie
F – 75013 Paris
Tel : +22.214.171.124.70.00
Terms and conditions of use
1. PROGRAMME FEATURES
The Logis Loyalty Programme (the Programme) run by the Fédération Internationale des Logis (FIL or Administrator) aims to enable Members of the Logis Programme to benefit from the advantages described below during their visits to Logis establishments.
2. ESTABLISHMENTS PARTICIPATING IN THE PROGRAMME
All establishments in the Logis network in Europe are part of the Logis programme. Only the list of Logis establishments on the www.logishotels.com website can be used as a reference.
If an establishment leaves the Logis network after a booking but before the stay, Members will not be awarded any loyalty pot and special offers will no longer be valid after the date the establishment leaves the network, even if the booking was made before that date.
In all other cases, if loyalty pot are not credited to Members when they should be, or if an advantage related to their membership is refused, the responsibility of FIL will be limited to crediting the correct number of loyalty pot to their account, via a request on the www.logishotels.com website or on receiving a letter by registered post with notice of receipt from the Member, within one month of receiving the complaint. The Member must attach to the letter or email the hotel invoice for the stay relating to the loyalty pot claimed.
3. PROGRAMME MEMBERSHIP
3.1. CONDITIONS OF MEMBERSHIP
All physical persons of adult age according to the law of the country the Member resides in and/or who have the legal capacity to contract, may participate. Minors cannot take part in the Programme. Membership of the programme is free and the card is strictly personal; it may not be sold or lent to others. It is not a means of payment. Each Card states the Member's individual identification number.
Each Member can only have one Logis loyalty card.
Members should not give their card number or password to anyone. They are responsible for all operations to and from their account. Members must have a personal email address and a mobile number to join the Programme. A single email address for two Members will not be accepted.
Programme Members agree that the Programme may be modified, in whole or in part, at any time and without notice, and that they may review any changes at the www.Logishotels.com website
3.2. HOW TO JOIN
3.2.1. In Logis establishments
The Customer may join the Logis programme when visiting a Logis establishment. The operator will give them their card, which the Member activates by creating an account on the www.logishotels.com website (Creating an account section). After receiving an activation email, they can activate their account and take advantage of all the services offered by the Programme: access to the different features on the Logis website (check their account loyalty pot, convert benefits etc.).
New Members can log in to the www.Logishotels.com website at any time
3.2.2. On the www.logishotels.com website
Individuals can also join the Logis Programme by filling in a membership form available on the www.logishotels.com website. Once registration is complete, the Member receives an email confirmation of membership with a card number (virtual or physical) relating to the contact information provided when signing up. This card number can be used immediately to enjoy all the Programme's services. If required, the Member can pick up a physical card the next time they visit a Logis establishment. To do this they will have to update their 13 digit card number themselves in their personal space in the "My Card" section on the www.logishotels.com website
4. RECEIPT AND USE OF THE CARD
The Card is given to the Member when they visit the establishment. To benefit from its advantages, the Member must have activated their account on the www.logishotels.com website. Respecting these provisions is a condition for accessing the Programme's advantages.
Commitments and rules to be followed by the Member:
- present their physical or virtual card when they arrive at the establishment,
– do not lend or give their card to a third party,
– do not commit fraud or attempt to do so, to gain loyalty pot,
– if the card is lost or stolen: the Member can inform the programme Administrator by using the "Contact" section on the www.Logishotels.comwebsite
5. TERMS & CONDITIONS OF TERMINATION
5.1. AT THE MEMBER’S INITIATIVE
Members can decide at any time to no longer be part of the Logis Programme. Ending membership implies complete withdrawal from the Programme and the definitive end of all relations between the Logis programme and the Member.
The Member can cancel their membership on the www.Logishotels.com website or by sending a registered letter stating their wish to terminate their membership of the Programme. This letter should be addressed to the Fédération Internationale des Logis – Loyalty Department – 83 avenue d’Italie – 75013 Paris, France.
Withdrawal from the Programme leads to the loss of all loyalty pot in their account on the date of withdrawal and the complete removal of all data regarding the Member in the Logis database.
The Member's personal data in the LOGIS database will be erased within two months from the date when membership of the Programme is terminated.
5.2. AT THE INITIATIVE OF THE PROGRAMME ADMINISTRATOR
Use of the Logis (Programme) Card in breach of these terms and conditions may be sanctioned by the immediate cancellation of the card and its advantages, by closing the account and removing all Logis loyalty pot earned without the Member being able to claim any compensation for any reason whatsoever.
In the event of the Programme being terminated on the initiative of the Administrator for any other reason than use in breach of these terms and conditions by the Member, they will have 2 months from the official Programme membership closure date to convert all their loyalty pot into loyalty vouchers. After this date, loyalty pot can no longer be converted into Logis loyalty vouchers.
The Member's personal data in the Logis database will be erased within two months from the date when membership of the Programme is terminated.
6. COLLECTING LOGIS LOYALTY POT
Logis loyalty loyalty pot cannot be transferred to another Member.
Logis loyalty loyalty pot have no monetary value and no amount of money can be reimbursed for Logis loyalty loyalty pot lost or not used.
6.1. RULES OF ACQUISITION IN LOGIS ESTABLISHMENTS
Members of the Logis Programme acquire loyalty pot based on the rules below: "Restaurant only" service:
• When spending less than €20 per person: €1 spent = 1.1% of the amount spent.
• When spending €20 or more per person: €1 spent = 2.2% of the amount spent.
• "Accommodation only" and "accommodation + restaurant" service": The member can earn up to 5.5% of the amount spent per euro spent. Loyalty pot earned are based on the hotel's generosity scale. There are 4 possible scales:
• €1 spent = 2.2% of the amount spent
• €1 spent = 3.3% of the amount spent
• €1 spent = 4.4% of the amount spent
• €1 spent = 5.5% of the amount spent
The scale offered by each hotel is available from their hotel page on the www.logishotels.com website and the Logis mobile app. Loyalty pot are immediately credited to the customer account and effective 24 hours after being earned.
6.2. CONVERSION AND ROUNDING OFF
6.2.1. Rounding off calculation
Only whole numbers for the percentage spent can be credited. If the euro/Logis percentage spent conversion results in a decimal number for the percentage, the amount of the Logis percentage credited will be rounded down to the nearest whole number if the decimal is under 5 and rounded up to the nearest whole number if the decimal is equal to or above 5.
So for example:
_ €280.40 spent means €6.01* in Logis credit
_ €280.80 spent means €6.01* in Logis credit
* For a scale where €1 = 2.2% of the amount spent
6.3. LOYALTY POT VALIDITY
Logis loyalty loyalty pot are valid for 12 months from the end of the relevant quarter, i.e. between 12 and 15 months depending on when the point was awarded. For example, loyalty loyalty pot earned in January 2018 are valid until 31 March 2019, i.e. 15 months, loyalty pot earned in February 2018 are also valid until March 2019, i.e. 14 months.
6.4. CREDITING LOYALTY POT
Loyalty pot can only be credited to a single Logis card.
6.4.1. Eligible services
- other services depending on the establishment, ask your hotelier.
6.4.2. Eligible prices
Eligible prices entitle Members to the Programme's advantages.
All public rates displayed at the establishment, including half-board and Business Stopover prices, are eligible.
The following bookings are not eligible:
- Any booking via OTA (Booking, Expedia, Hotels.com etc.), travel agencies or tour operators -Any booking made via a booking channel other than directly with the hotel, the Logis booking centre or on the www.logishotels.com website. - Earning loyalty pot does not apply, among other things, to promotional offers, discounts, group rates or those negotiated directly with the establishment, packages, deals and boxes (e.g. seminars, banquets, weddings, gift boxes etc.). - With regard to tourist tax, if it is paid as part of the package, it is included in the price to be considered. If it is paid per night, it must be deducted.
6.4.3. Restrictions linked to sales terms
Services which are booked through an agent or third party, for example tour operators or distribution channels other than the online Logis Booking Service (L.I.S), will not entitle Members to any loyalty loyalty pot or any other advantage linked to the Programme, except for bookings made through companies which have signed commercial agreements with LIS or FIL.
7. CONVERITING LOYALTY LOYALTY POT
Logis pot can be converted into Logis loyalty vouchers.
All Logis loyalty pot converted into loyalty vouchers are irreversible.
7.1. CONVERSION INTO LOGIS LOYALTY VOUCHERS
Each time they have €15 available to be used on their account Members can convert their Logis loyalty pot into Logis loyalty vouchers. This usable Logis loyalty pot threshold is defined in the "My loyalty pot” section. A description of Logis loyalty vouchers (values and conversion scale) is also available on the www.logishotels.com website, in the "My vouchers" section.
7.1.1. Logis loyalty vouchers
Logis vouchers are in electronic format or can be printed from the www.logishotels.com website. They are accepted in all Logis establishments in Europe, with no restrictions in terms of days, until their expiry date (1 year from their creation date) and except for the provisions in article 2.
They can be used to pay for all or part of the services provided in a Logis establishment.
Outside the Euro zone, the exchange rate used will be the one applied by the hotel on departure.
Logis loyalty vouchers are transferable and non-personal.
Logis loyalty vouchers are valid for 1 year (expiry date stated on the voucher).
To be valid, the electronic or paper voucher should be used, or the Member's number should be presented as a means of payment in the hotel and/or restaurant before the voucher's expiry date.
Payment by Logis loyalty voucher must be made at the establishment. The number of the voucher presented as payment for the service will no longer be valid and can therefore not be re-used by the Member.
Several Logis loyalty vouchers may be used for the payment of a single service, and it is possible to top up the value of the voucher by any other means of payment accepted by the establishments.
Logis loyalty vouchers cannot be replaced or reimbursed, or be changed back into Logis loyalty pot if they are lost, stolen, damaged or have expired.
Change cannot be given in exchange for a Logis loyalty voucher.
8. ERRORS AND RETROSPECTIVE CLAIMS
COMPLAINTS TO THE FÉDÉRATION INTERNATIONALE DES LOGIS :
If a Member notices that their Logis loyalty pot have not been correctly credited, they can request that their credit be corrected, according to the conditions below: they have a period of two (2) months following their stay (date of departure as proof), to make a request via the www.logishotels.com website or by registered mail with acknowledgement of receipt to FIL by enclosing their invoice
They must explain the subject of their complaint and attach a copy of the relevant bill (stay or meal). The invoice should not include any handwritten changes, and only the format delivered by the hotel will be accepted. To credit Logis loyalty pot, the invoice for which the claim is made must be written out in the name of the Member.
9. PROGRAMME COMMUNICATIONS
Members can access all the information relating to their membership of the Logis Programme on the www.logishotels.com website.
10. PERSONAL DATA
Data collected is processed by the Fédération Internationale des Logis, which is responsible for processing it, in the context of membership, and managing the Programme and complaints and sending out information and communications.
In the context of the Logis Loyalty Programme, the purpose of processing the personal data collected corresponds to executing the services provided. This purpose may also be establishing customer visit statistics at Logis establishments as a whole (anonymously), as well as sending out promotional offers
Membership of the Programme implies that Members unconditionally accept these terms and conditions. These terms and conditions supersede any previous texts.
In the event of a dispute between a Member and the Fédération Internationale des Logis, the parties agree to first try to find an amicable agreement.
FRENCH LAW IS THE ONLY LAW APPLICABLE. All disagreements or disputes that may occur within the framework of these terms and conditions that cannot be solved amicably between the parties will be heard by the competent Paris courts.
The most recent version of these Logis Programme Terms and Conditions of Use is available on the www.logishotels.com website and replaces all previous versions.