Terms of sale Logis Reservations Office for the General Public

The general terms of sale and the special conditions constitute a whole which is an integral part of the sale contract, and which must be accepted as a whole before conclusion of any sale. The reservation request entails acceptance of the present terms of sale and complete and unqualified acceptance of their provisions..


The ‘Fédération Internationale des Logis' (FIL) is an Association under the 1901 law, gathering 2200 independent restaurant-hotels in Europe . The Logis Booking Centre, Logis International Services, is a subsidiary company of the FIL. It places at the disposal of the customers private individuals and professionals an online Booking Centre. The reservations can also be taken by telephone through the following number: + .83.84.

The reserved stays are in room only, room and breakfast or in half-board.

Bookings are made on line. For a few hotels that show the mention "Subject to confirmation" : Your booking is not confirmed, we are awaiting the response from the hotel. As a general rule, confirmation occurs within 24 hours. 

1 -General terms of sale (GTS)

1-1 - Application

The present GTS apply to the sale transactions concluded by the Logis Reservations Office with individual guests.

1-2 – Status

Every guest of the Logis International Services Reservations Office acknowledges his status for contracting, that is, being of legal age and not being subject to guardianship or trusteeship.

1-3 – Price

Prices are indicated in Euros. VAT is always included.
Prices indicated only include those services mentioned in the booking.
In addition to the price indicated at the time of booking, invoices will include additional services provided by the hotel during your stay and, where applicable, the accommodation tax.
Prices applied are those applicable on the date of booking. All hoteliers are independent professionals and are entitled to adjust and amend prices at any time. Consequently, the price seen on the Logis website is only valid for those orders placed during the time said price is displayed.
Only the price indicated in the booking confirmation is legally binding.

"Best price guarantee" mention : After having booked an establishment on, and within a maximum period of 24 hours, the price difference may be reimbursed if the price displayed at another e-distributor (e.g.: Booking,, Expedia, Trivago, etc.), for the same establishment, on the same date and under strictly identical stay conditions (same room, same time period, same options, etc.) is lower. It will be the customer's responsibility to provide proof of this lower price. If the price applied on the Logishotels website is equal or lower, the reimbursement cannot take place.

1-4 - Payment procedures

Payment for all of the services is to be made, at the time of the stay, directly to the hotel-keeper.

"Book now, Pay later" : outside of the hotel's particular conditions, payment for your booking will only be taken during your stay.
Your bank details on the site are not for payment. Instead they are used as a guarantee in the event of cancellation.

1-5 – Force majeure

Force majeure means any event beyond the parties' control that is both unpredictable and insurmountable, and prevents either the guest or the Logis Reservations Office or the hotel-keeper from satisfying all or part of the obligations laid down in the Contract. This applies particularly to cases of strike, insurrection, riot, or prohibitions issued by the governmental or public authorities. It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for continuation of the trip, following the event of force majeure.

1-6 – Complaints

Any complaint must be filed with the hotel-keeper before being forwarded to the quality follow-up department of the Logis Reservations Office; this must be done within a period of thirty days starting with the date of the stay.

1-7 – Liability

The hotel-keeper alone is liable for the safety and security of persons and property within the establishments. In case of an event affecting the guest's person or property (e.g. theft, fire, etc.) during a stay, the Logis Reservations Office may not be held liable, since the Logis hotel-keepers are independent hotel-keepers bearing their own civil and criminal liability.

The hotel owner is responsible for taking all the necessary security measures and guarantees for accommodating the guests at the property and for duly complying with the hotel’s activity. Logis will not be held responsible for any lack of compliance from the hotel owner.


1-8 – Personal Data

Your personal data are processed by the Logis Services concerned (Fédération Internationale des Logis and Logis Reservations Office) and to the hoteliers concerned by the reservation request.

When you use our site (, we are committed to ensuring the confidentiality of the information you transmit to us and to protecting your privacy. This information is necessary for the smooth running and follow-up of reservations. When you make a reservation, we need to know your first name, last name, e-mail and cell phone number for the follow-up of your requests. This data allows us to process these reservations in accordance with your requirements and to inform you of the status of your reservations.

Your data is collected with your consent to allow us to keep you informed of news, offers and promotions developed by our services. They will be kept for a maximum of 3 years after your last response to our requests. The legal basis for this processing is your consent. You may withdraw your consent at any time, without prejudice to the lawfulness of the processing carried out prior to such withdrawal.

In accordance with the General Regulations on Data Protection n°2016/679 of April 27, 2016, you have the right to ask the Logis Reservations Office for access, rectification, portability and/or deletion of your personal data, as well as to limit and oppose the processing of such data. You also have the right to file a complaint with the CNIL

In order to exercise your rights with the Logis Reservations Office, you can send a letter to the Logis International Services Reservation Center: 83, avenue d'Italie, 75013 - Paris or send an email to the address This email address is being protected from spambots. You need JavaScript enabled to view it..

For your perfect information, Logis Hotels has appointed a Data Protection Officer (DPO), who can be reached at the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..


1-9 - Applicable law

Any disputes, complaints or litigation relating to the procedures for reservation of a short break or of a hotel room are subject to French law.

2 - Special conditions

In the absence of reservation and cancellation conditions specific to certain establishments (communicated to the guest at the time of the reservation), the following special conditions shall be applied.

2-1 – Reservation conditions

The price of the room is calculated on a basis of 2 persons. Half-board rates are given per day and per person on a basis of 2 persons per room. They include: the room, breakfast, lunch or dinner (per person/day).
Some services may be subject to a supplement, such as cots, parking spaces or pets.

To guarantee his reservation, the guest is requested to provide his bank card number, the transmission being secure. The reservation becomes firm and final only as of the time of receipt of the confirmation addressed to the guest by the reservations office.
Payment in full of the stay is to be made directly to the hotel-keeper

The guest is requested to plan his arrival at the hotel before 6 p.m. , and to inform the hotel-keeper in case of a later arrival.

2-2 – Modification of a reservation

Any request for modification of a reservation must be made to the Logis International Services Reservations Office by telephone on, Monday to Friday, from 9 a .m. to 7 p.m. , and on Saturday from 9 a .m. to 5 p.m. , or by e-mail sent to: This email address is being protected from spambots. You need JavaScript enabled to view it..

The reservation modification does not become firm and final until receipt of the confirmation by the Logis International Services Reservations Office.

Requests for modifications may entail, in some cases, application of the cancellation conditions.

In case of an event of force majeure or because of exceptional circumstances, the hotel reserves the right to accommodate the guests in a nearby hotel of equivalent category, without any price modification.

2-3 – Cancellation conditions

"Free Booking and Cancellation" mention : canceling your booking is free at the latest 2 days before the check-in date (48 hours). However, booking and cancellation conditions specific to certain establishments (communicated to the customer during booking) may be applied.
In case of cancellation less than 2 days before the scheduled arrival, a charge will be made for 1 night.

To cancel a reservation, the guest is asked to use this Logis site: and to click on: Modify a reservation.

The reservation cancellation becomes effective as of the time of receipt of an e-mail from Logis International Services Reservation Office confirming the cancellation.
Failing this, the guest may contact the reservations office directly on, or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it., Monday to Friday from 9 a .m. to 7 p.m. and on Saturday from 9 a .m. to 5 p.m.
Outside those times, the guest will have to contact the hotel directly.
The date of receipt of the cancellation request (by e-mail, post, telephone or fax) is the date adopted for the cancellation.

- In case the guest fails to appear at the hotel and in the absence of cancellation, the total amount of the reservation will be charged.

2-4 – Liability

The hotels and their owners are legally and financially independent of the Logis International Services Reservations Office.
The information published on the Internet site (e.g. photographs, descriptions, services , prices etc.) are the sole responsibility of the hotel-keepers, and the Logis International Services Reservations Office may not be held liable for errors or inaccuracies appearing in such information supplied to it by the hotel-keepers.

The present terms of sale are subject to French law and to the jurisdiction of the courts of Paris .

2-5 - Cancellation
Regarding the provision of accommodation services offered by the Logis establishments, in accordance with the provisions of article L.121-21-8 12° of the French Consumer Code, no right to cancel may be exercised by the customer.


2.6 - Cancellation insurance

The guest has the option of taking out cancellation insurance with SafeBooking/ Gritchen. This option is proposed to him/her during the booking process, and the insurance can be taken out up to 48 hours after its completion at this website

The customer is only considered to be insured with our partner Safebooking-Gritchen when the insurance amount has been paid in full. If the customer does not pay the insurance amount in full, the customer is not covered.

The terms and conditions of subscription and guarantee can be consulted onthis link for the cancellation - interruption of stay insurance and on this link for the subscription to a guarantee covering in addition the snow extension.

For all claims, you can contact the Gritchen claims department based in Bourges, France at the email address This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on +(33) 2 48 27 50 78. If you wish to report a claim, please go to:


3 - Mediation :

Pursuant to the Decree of 30 October 2015 pertaining to mediation of consumer disputes, the details of the Travel and Tourism Mediator are as follows:
Médiation Tourisme Voyage
BP 80303
75823 PARIS CEDEX 17
Website :


Central Reservation
Logis International Services

83 avenue d' Italie – 75013 PARIS
Tel. :(33)
Fax. :(33)  
This email address is being protected from spambots. You need JavaScript enabled to view it.
Tél : +
Fax : +

Logis International Services




Fédération Internationale des Logis
83 avenue d' Italie
F – 75013 Paris
Tel : +

Terms and conditions of use


The Etik Loyalty Programme (the Programme) run by the Fédération Internationale des Logis (FIL or Administrator) aims to enable Members of the Etik Programme to benefit from the advantages described below during their visits to Logis Hotels establishments.


All establishments in the Logis network in Europe are part of the Etik programme. Only the list of Logis establishments on the website can be used as a reference.
If an establishment leaves the Logis Hotels network after a booking but before the stay, Members will not be awarded any loyalty pot and special offers will no longer be valid after the date the establishment leaves the network, even if the booking was made before that date.
In all other cases, if loyalty pot are not credited to Members when they should be, or if an advantage related to their membership is refused, the responsibility of FIL will be limited to crediting the correct number of loyalty pot to their account, via a request on the website or on receiving a letter by registered post with notice of receipt from the Member, within one month of receiving the complaint. The Member must attach to the letter or email the hotel invoice for the stay relating to the loyalty pot claimed.



All physical persons of adult age according to the law of the country the Member resides in and/or who have the legal capacity to contract, may participate. Minors cannot take part in the Programme. Membership of the programme is free and the card is strictly personal; it may not be sold or lent to others. It is not a means of payment. Each Card states the Member's individual identification number.
Each Member can only have one ETIK loyalty card.
Members should not give their card number or password to anyone. They are responsible for all operations to and from their account. Members must have a personal email address and a mobile number to join the Programme. A single email address for two Members will not be accepted.
Programme Members agree that the Programme may be modified, in whole or in part, at any time and without notice, and that they may review any changes at the website


3.2.1. In Logis establishments

The Customer may join the Etik programme when visiting a Logis Hotels establishment. The operator will give them their card, which the Member activates by creating an account on the website (Creating an account section). After receiving an activation email, they can activate their account and take advantage of all the services offered by the Programme: access to the different features on the Logis website (check their account loyalty pot, convert benefits etc.).
New Members can log in to the website at any time

3.2.2. On the website

Individuals can also join the Etik Programme by filling in a membership form available on the website. Once registration is complete, the Member receives an email confirmation of membership with a card number (virtual or physical) relating to the contact information provided when signing up. This card number can be used immediately to enjoy all the Programme's services. If required, the Member can pick up a physical card the next time they visit a Logis Hotels establishment. To do this they will have to update their 13 digit card number themselves in their personal space in the "My Card" section on the website


The Card is given to the Member when they visit the establishment. To benefit from its advantages, the Member must have activated their account on the website. Respecting these provisions is a condition for accessing the Programme's advantages.
Commitments and rules to be followed by the Member:
- present their physical or virtual card when they arrive at the establishment,
– do not lend or give their card to a third party,
– do not commit fraud or attempt to do so, to gain loyalty pot,
– if the card is lost or stolen: the Member can inform the programme Administrator by using the "Contact" section on the www.Logishotels.comwebsite



Members can decide at any time to no longer be part of the Logis Programme. Ending membership implies complete withdrawal from the Programme and the definitive end of all relations between the Etik programme and the Member.
The Member can cancel their membership on the website or by sending a registered letter stating their wish to terminate their membership of the Programme. This letter should be addressed to the Fédération Internationale des Logis – Loyalty Department – 83 avenue d’Italie – 75013 Paris, France.
Withdrawal from the Programme leads to the loss of all loyalty pot in their account on the date of withdrawal and the complete removal of all data regarding the Member in the Logis database.
The Member's personal data in the LOGIS database will be erased within two months from the date when membership of the Programme is terminated.


Use of the Etik (Programme) Card in breach of these terms and conditions may be sanctioned by the immediate cancellation of the card and its advantages, by closing the account and removing all Logis loyalty pot earned without the Member being able to claim any compensation for any reason whatsoever.
In the event of the Programme being terminated on the initiative of the Administrator for any other reason than use in breach of these terms and conditions by the Member, they will have 2 months from the official Programme membership closure date to convert all their loyalty pot into loyalty vouchers. After this date, loyalty pot can no longer be converted into Logis loyalty vouchers.
The Member's personal data in the Logis database will be erased within two months from the date when membership of the Programme is terminated.


ETIK loyalty points cannot be transferred to another Member.
ETIK loyalty points have no monetary value, and no amount of money can be reimbursed for loyalty points lost or not used.


Members of the ETIK programme earn points based on the rules below: "Restaurant only" service:
• When spending less than €20 per person: €1 spent = 1.1% of the amount spent.
• When spending €20 or more per person: €1 spent = 2.2% of the amount spent.

"Accommodation only" and "accommodation + restaurant" service": The member can earn 5.5% of the amount spent per euro spent.
Points are immediately credited to the customer’s account and are effective 24 hours after being earned.


6.2.1. Rounding off calculation

Only whole numbers for the percentage spent can be credited. If the euro/Logis percentage spent conversion results in a decimal number for the percentage, the amount of the Logis percentage credited will be rounded down to the nearest whole number if the decimal is under 5 and rounded up to the nearest whole number if the decimal is equal to or above 5.
So for example:
_ €280.40 spent means €6.01* in Etik credit
_ €280.80 spent means €6.01* in Etik credit

* For a scale where €1 = 2.2% of the amount spent


Etik loyalty  pot are valid for 12 months from the end of the relevant quarter, i.e. between 12 and 15 months depending on when the point was awarded. For example, loyalty loyalty pot earned in January 2021 are valid until 31 March 2022, i.e. 15 months, loyalty pot earned in February 2021 are also valid until March 2022, i.e. 14 months.


Loyalty pot can only be credited to a single Etik card.

6.4.1. Eligible services

- accommodation
- restaurant
- accommodation/restaurant
- other services depending on the establishment, ask your hotelier.

6.4.2. Eligible prices

Eligible prices entitle Members to the Programme's advantages.
All public tariffs (Rack) displayed on the establishment and the Business Stopover prices are eligible.
The following prices are not eligible: promotions, packages and group rates or those negotiated directly with the establishment (eg seminars, banquets, weddings, gift packages, gift boxes, etc.).

With regard to tourist tax, if it’s paid as part of the package, it’s included in the price to be considered. If paid per night, it must be deducted.

6.4.3. Restrictions linked to sales terms

Services booked directly with the establishment, via or its app and by phone with the booking centre give you the right to a loyalty points credit or other benefit linked to the Programme.

Services booked through an agent or third party, for example a travel agency, online travel agent (, Expedia,, etc.) or Tour Operator give no right to any loyalty points credit or other benefit linked to the Programme, except for reservations made in the event of commercial agreements concluded between a company and LIS or FIL.


Etik pot can be converted into Logis loyalty vouchers.

All Etik loyalty pot converted into loyalty vouchers are irreversible.


Each time they have €15 available to be used on their account Members can convert their Etik loyalty pot into Etik loyalty vouchers. This usable Etik loyalty pot threshold is defined in the "My loyalty pot” section. A description of Etik loyalty vouchers (values and conversion scale) is also available on the website, in the "My vouchers" section.

7.1.1. Etiks loyalty vouchers

Etik vouchers are in electronic format or can be printed from the website. They are accepted in all Logis establishments in Europe, with no restrictions in terms of days, until their expiry date (1 year from their creation date) and except for the provisions in article 2.
They can be used to pay for all or part of the services provided in a Logis establishment.
Outside the Euro zone, the exchange rate used will be the one applied by the hotel on departure.
Etik loyalty vouchers are transferable and non-personal.
Etik loyalty vouchers are valid for 1 year (expiry date stated on the voucher).
To be valid, the electronic or paper voucher should be used, or the Member's number should be presented as a means of payment in the hotel and/or restaurant before the voucher's expiry date.
Payment by Etik loyalty voucher must be made at the establishment. The number of the voucher presented as payment for the service will no longer be valid and can therefore not be re-used by the Member.
Several Etik loyalty vouchers may be used for the payment of a single service, and it is possible to top up the value of the voucher by any other means of payment accepted by the establishments.
Etik loyalty vouchers cannot be replaced or reimbursed, or be changed back into Etik loyalty pot if they are lost, stolen, damaged or have expired.
Change cannot be given in exchange for a Logis loyalty voucher.


If a Member notices that their Logis loyalty pot have not been correctly credited, they can request that their credit be corrected, according to the conditions below: they have a period of two (2) months following their stay (date of departure as proof), to make a request via the website or by registered mail with acknowledgement of receipt to FIL by enclosing their invoice
They must explain the subject of their complaint and attach a copy of the relevant bill (stay or meal). The invoice should not include any handwritten changes, and only the format delivered by the hotel will be accepted. To credit Logis loyalty pot, the invoice for which the claim is made must be written out in the name of the Member.


Members can access all the information relating to their membership of the Logis Programme on the website.


The data collected is processed by the International Federation of Lodges, in the context of membership and management of the Programme as well as the management of complaints and the sending of information and communications, which represents a legitimate interest for the person responsible.

In accordance with the provisions of the amended Act of 6 January 1978 and the General Regulation of the European Parliament n°2016/679 on the Protection of Personal Data of 27/04/2016 and applicable since 25 May 2018, each Programme Member has a right of access, rectification, limitation and deletion of the data concerning him/her, as well as a right to object on legitimate grounds to the processing of personal data concerning him/her and a right to object to canvassing, in particular of a commercial nature. The exercise of the right to delete data by the Member during the course of the Programme will result in the termination of the Programme within the meaning of Article 5.1 of these conditions. These rights may be exercised by sending a written request to This email address is being protected from spambots. You need JavaScript enabled to view it., which will respond to the requests made.

Individuals may, if they deem it necessary and after contacting us, file a complaint with the Commission Nationale de l'Informatique et des Libertés.

The Logis Hotels Group has appointed a data protection officer, who can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it. in order to obtain any useful information, particularly if you are not satisfied with a response to one of these rights, or in the event of a dispute about the use of your data.

In the context of the Loyalty Programme, the purpose of the processing of personal data collected corresponds to the execution of the service provided. This purpose may also be the implementation of statistics on the frequentation of customers of the establishments as a whole (anonymised) as well as the sending of promotional offers

Any membership of the Programme implies the unreserved acceptance of these general conditions by the Members. These general conditions prevail over any previous text.
In the event of a dispute between a Member and the International Federation of LOGIS, the parties undertake to seek an amicable settlement as a priority.

ONLY FRENCH LAW IS APPLICABLE. Any dispute or litigation arising in connection with the present Terms and Conditions which is not amicably resolved between the parties shall be submitted to the competent courts of Paris.

The most recent version of these General Conditions of Use of the ETIK Programme is available on the website and replaces all previous versions.


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