Restaurant Régina

A bit pricey for what's offered. The presence of the pool and jacuzzi, which are very pleasant, however, somewhat mitigates the overall impression.

A very good experience, a very friendly welcome, a very nice relaxation area, and a very clean room. Only the bathroom was a little small. Parking in the courtyard was very convenient.

We received a very warm welcome. The room was clean and pleasant (room with a balcony). The pool and jacuzzi were clean and well-heated; it's a shame the bathrobes are an extra charge. Regarding breakfast: there should be more choice of yogurts (plain, sweetened, and/or fruit-flavored), but otherwise, it was perfectly adequate.

Perfect! I recommend it.

Alright

Charming hotel, outstanding welcome and service, perfect family room, very pleasant indoor pool with jacuzzi and hammam.

We rented the apartment. The accommodation is spacious and well-equipped (except perhaps for a microwave). The bedroom is large, and the living room has a sofa bed (two single beds). The bathroom and shower are large. The pool is nice, as is the jacuzzi. We had a pleasant stay. It's a 15-minute drive from the ski resort. The welcome was cold, however, we got the impression that only one person manages everything… We didn't try the restaurant.

Very warm welcome, spacious room, very comfortable bed, hotel very well located next to the shuttles for going up to Sancy and right in the center

A very pleasant stay; the swimming pool, jacuzzi, and hammam were much appreciated, as were the restaurant's cuisine and the owner's kindness.

Very warm welcome, good restaurant, very pleasant staff

I recommend this hotel, excellent welcome and very tasty dinner. Swimming pool and jacuzzi are must after good days of hiking! EXTRA!!!!

Friendly hotel with swimming pool and spa, very good quality restaurant!

My colleague requested a room with a shower due to health problems, adding €30 to the overnight stay, but they refused to give him access to the parking lot.

Very good hotel, only downside, having forgotten to present my etik card in the evening at payment, I allowed myself to leave the card number, the room number as well as my name at the reception since my departure was early. Thinking that the hotelier would take the time to credit my points. Unfortunately this is not the case 😡

Good, clean room as there were very few soft customers we were treated to a spacious room intended for 3 people. The satisfaction stops there. Not a great welcome! A closed, jaded person. Very average breakfast, on the table 1 croissant and 1 piece of bread per person. After a very limited buffet for a 3 star No coffee machine, like in the good old days or at the local football field, the good old coffee maker on its hot plate, not great coffee. The most negative point! We chose it for that; the relaxation area (small); the heated swimming pool (but not very hot) with a bench to sit on with massage nozzles (none work) the hammam only works on request! and the bouquet the jacuzzi 6 nozzles for the back (not one works) on the part where we sit only one nozzle works but so much pressure, since the others do not work that the water passes over the jacuzzi. But more seriously, the part where we sit the nozzle outlets are broken, rusty and a rusty screw sticks out with the risk of injury. the bottom is dirty. In short we went there once. the lack of maintenance is such that the instructions posted on the door of the sauna are illegible, erased by the sun. for a relaxation area, it is ZERO.

Excellent weekend, very warm welcome and very good room with all the comforts, then for the food very very good with a smiling chef who made us a very nice meal for our wedding anniversary, thank you again to him and to the whole team

Prima plek. Ontvangen door een erg vriendelijke heer die bovendien goed Engels sprak. Lekker gegeten. Mooi dorpje/stadje. Sfeervol.

The initial reception was cold, but the person improved the following day. The room lacked sufficient lighting and power outlets.

Very warm welcome

Superb stay of high quality (hotel and restaurant) with an excellent welcome. Thank you

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We spent 2 nights as a family with our 3-year-old daughter, she slept really well in the quiet family room! A room of her own in ours (which you can't find everywhere)! Swimming pool available after the end of the day, very much appreciated!

Review of the Hotel Regina – La Bourboule Positive points: Setting and atmosphere: The hotel, although in its original state, exudes a certain charm with its old and cozy decor. It is pleasant to stay in a place that has character and history. Food: The restaurant offers quality products and attentive service. A real plus for a successful stay. Relaxation areas: The swimming pool and sauna, despite some signs of wear, remain major assets for relaxing after a day of treatment or sightseeing. Room: The room was spacious, with several beds, and the bathroom very clean. The space is well thought out and comfortable. Staff: The staff in the dining room and on duty are attentive and attentive, which more than compensates for some of the inconveniences. Points for improvement: Reception: The welcome at reception was cold and clearly lacks kindness and empathy, especially from the person in charge. A smile and a warmer listening ear would make all the difference for a successful first impression. Bedding: The bedding clearly needs to be replaced, as it is showing signs of age and is impacting sleep quality. Cleanliness: Cigarette butts on the balcony are unacceptable and are detrimental to the establishment's cleanliness. More rigorous cleaning would be necessary. Modernization: The hotel would benefit from a general refresh (decor, equipment) to match its beautiful location and the potential of the La Bourboule spa resort, which aims to attract a more premium clientele. Services: It would be wise to add equipment adapted to current needs, such as charging points for electric vehicles, especially since clients undergoing treatment or on vacation are increasingly sensitive to these issues. Suggestions: Invest in comfort: A light renovation (bedding, decor, equipment) would modernize the hotel without losing its soul. Staff training: A focus on hospitality and kindness at reception would be a major asset for retaining customers. Additional services: Offering services tailored to electric travelers (charging stations, partnerships with local stations) would be a real plus, especially in a resort that targets a high-end clientele. In summary: The Hotel Regina has strong potential thanks to its location and setting, but a few efforts on the reception, cleanliness and modernization of the equipment would make it a must-see address in La Bourboule.

We really didn't appreciate the welcome. The bathroom is really very (very) small. The breakfast at €14 was quite average and limited on bread... The TV that didn't work on arrival even though we didn't come for that. Dinner had to be booked in the morning.

Unpleasant welcome, no spontaneous hello, despite repeated comments on this subject, it is not progressing!

Very warm welcome and very satisfied with the accommodation.

Very satisfied with the customer service. Friendly welcome, good value for money for the food, very clean hotel and pool. Close to the center of La Bourboule. I recommend it.

Very warm welcome, excellent restaurant. The pool is clean and very pleasant.

The welcome was barely polite, despite nothing in our behavior having provoked it. The remarks were curt and contemptuous—why? Was it a case of profiling? They claimed, as is common practice, that we had reserved breakfast when we had been perfectly clear about it. Were we old and foolish?

Perfect !

Nice hotel where we only stayed one night. Comfortable bedding! Very clean... Unfortunately, we didn't have time to go to the pool and the good thing is that it closes at 10 p.m. A small fridge would be welcome, though.

In 30 years of hotel use, I had never had such an experience. I have never had such a violent welcome. The person at reception is absolutely odious. The cleaning of the rooms is approximate (cobwebs everywhere). Bedding is OK, bathroom is OK. No emergency evacuation procedure posted in the room, only instruction: call reception where there is no one at night. I dared to ask how to go out at night if necessary, having a dog. I still don't know! The only answer I got was that I must go out into the street, not into the courtyard. For breakfast, you are entitled to a piece of bread already placed on your table previously prepared. For an additional fee, you have to ask. There is a water park that we discovered while walking back to the hotel, the person at reception did not tell us about it. No information on how to get the wifi code. Too bad because this establishment is well located.

Alright.

The staff is friendly, everything is clean, the pool area is super nice.

Very good! Excellent restaurant!

Beautiful hotel, very well located in the center of La Bourboule. Very warm welcome and perfect evening menu. Logis Hotels... a sure bet. Maryse M

The hotel is very good, the pool is very pleasant. On the other hand, the restaurant is not up to scratch at all. And I have never met such unpleasant hoteliers even though I frequent hotels a lot for my work. Their indiscretion regarding the treatment I have to follow was astounding.