Restaurant Hostellerie du Centrotel et Spa

Excellent

The room decor was awful. It felt like a cheap hotel. The advertisement said "private spa," but the spa was packed. Luckily, we encountered a lovely hostess who gave us a private spa treatment room after we pointed out that it wasn't possible for several people to be in a jacuzzi at the same time.

Having traveled extensively, I cannot give it 5 stars in terms of value for money.

Access to the jacuzzi, sauna and hammam is very welcome.

Excellent food and perfect bedding. Very good breakfast. A personalized welcome 👍

Very good from the welcome to my departure 👍

Good for a stopover evening

Always so welcoming, everything is perfect, the room is comfortable and the dinner is very good.

Staff are attentive and pleasant

GOOD

Convenient overnight stay. Average establishment.

Everyone is charming and attentive.

Very warm welcome, great dinner, and quality breakfast

Room nicely decorated bed very comfortable shower room well presented very clean

Very pleasant and nice surprise during this small hall We will come back

Very nice to do with the family. The spa is very nice and relaxing!

The room smelled strongly of mold—probably from the air conditioning. Some of the lights didn't work. Otherwise, the bed was good, the bathroom was OK. Friendly staff, and the food was good.

Excellent welcome and service Very good restaurant The hotel is a bit dated overall and there are no shutters in the room The gym is a plus but the equipment, most of which is broken, would benefit from a replacement

Well-located and comfortable hotel. The spa area is very large and allows several people to be accommodated without feeling like they are on top of each other. The restaurant was excellent, with a very good wine cellar. One downside, however, was the dessert (Paris-Brest), which was not at all up to the standard of the rest of the dishes and drinks served. Overall, I highly recommend it!

First time in this hotel and I can say 100% that we will come back. The room is superb and very clean! Well air-conditioned when it is very hot outside! The bed is very comfortable and the size of it is perfect knowing that I am 1m90 and that there are two of us it is rare to have a bed that fits us. Small point of improvement would be to add an opaque curtain for the morning because the current curtain lets the light through so we are not completely in the dark to sleep. Change that and it would be perfect. The bathroom seems new and well laid out! The shower is large, nothing to complain about! The hotel restaurant is quality, we had the 4-course dinner with starter, main course, cheese and dessert. Quality products and very good cuisine. All on a nicely decorated and zen terrace. The staff is very attentive to the customers and very friendly! We were treated to a welcome drink which was very refreshing consisting of fruit juice and syrup. Each stay comes with access to the wellness area! This is a real plus because it includes a hammam, sauna, and jacuzzi! The facilities are located in a Zen garden. The location is close to the highway, so it's perfect for those who want to go to Le PAL, for example. The breakfast is great and plentiful!

A stopover on the vacation route that will become a destination! Comfortable hotel with attentive staff. Excellent food and an exceptional wine cellar. The wellness area is the icing on the cake.

Very pleasant with its spa and very good restaurant with a very nice cellar.

Very good hotel, excellent value for money. Very good bed, easy access from the highway.

Very good hotel, well located halfway back from vacation. Impeccable room and bedding. One downside concerning the evening meal: the quality did not justify the 28 €, too ordinary, not elaborate enough. Very complete breakfast, with real orange juice!

Everything is almost perfect but a little disappointed and shocked by the way a member of staff (or manager) spoke to an employee in charge of maintenance (a lady in her 50s, brunette, dressed in red) who was spoken to like a female dog by this gentleman while cleaning the terrace on Friday morning around 11 a.m. If this little gentleman with his blue-grey shirt had spoken to me like that, he would not have appreciated it coming back. I worked for 13 years in the food industry, you can be unhappy, dissatisfied... but there are ways of saying things, karma will end up taking care of him if that's his way of treating his staff... for the rest we were satisfied, but we don't think we'll come back because of that. Mr Grignon Loïc / 0644227198

A great find for a stopover on the vacation route. Easy access and parking. A highlight is the outdoor relaxation area (several spas and saunas). Very comfortable bedding. Restaurant offers good value for money. Beautiful wine cellar. Breakfast with varied and quality products. Very warm welcome and discreet staff.

Terrible appearance Rude staff Very bad food for a very bad price

Quiet and spacious room, very good dinner and breakfast, we enjoyed the spa but the jacuzzis should be better maintained.

Hotel located on the side of a road. Quite noisy. Poorly insulated room. As soon as I arrived, a strange musty or damp smell in the room. Very unpleasant. I opted for a double room, very cramped, not functional at all. Impossible to put an open suitcase on the floor. Same in the bathroom. You almost have to climb over the toilet to get into the shower. And I was alone. As a couple, I don't know how people manage. Poorly maintained, aging, faded room... Cleanliness more than questionable: cobwebs on the light fixtures, the floor is not clean, insects (bedbugs, spiders and other joys) are walking around in the room. Disgusting bathroom joints, a used adhesive bandage is left in the shower, dirty soap dispenser... you really hesitate to press it. The spa... forget the jacuzzis directly!!! A nice foam floats on their surface, a sign that the water is dirty. Don't dip a toe in!!! Also, to access the spa, you have to cross the restaurant and the terrace, which is really strange and not very practical when you're in a bath towel. The restaurant... very mediocre dishes. For starters, I ordered a "plateau de charcuterie Auvergne." In other words, the charcuterie from the local supermarket. The main course, chicken in coconut sauce: the presentation and quality of the products were very disappointing. Crème brûlée for dessert - obviously prepared in advance given the speed with which it was served. Forget homemade or the little blowtorch to perfect the dessert. Needless to say, I left the next day without having breakfast, which didn't bode well given the dinner and everything else. I don't even understand how this hotel got a Logis "fireplace." The owner is friendly and the bedding comfortable, but that's the only positive thing.

Friendly welcome and service, magnificent wine list with good advice from the sommelier.

Very warm welcome, staff attentive to their customers and very professional

Very good, quality welcome, comfortable bedding, pleasant common areas. Just one regret for breakfast, there would be a great added value in offering organic eggs (0) or from free-range hens 😉 On the other hand, bravo for the local beekeeper's honey 👍🏻

Pleasant stopover, just like the first time. The welcome and service were excellent. Dinner outside was good.

I chose the establishment for the restaurant and the spa offered. On the other hand, the spa: very very dirty jacuzzis: grease, hair, ... no visible maintenance. We had reserved a slot Sunday morning, the sauna was not turned on ... Regarding the catering part, the cuisine is very approximate, poorly seasoned and especially very questionable in terms of freshness of products. My partner and I suffered gastric / intestinal problems during the night and the day after dinner.

Welcoming and friendly staff. Great spa.

Perfect

After several "stopover" evenings on the way to our vacation, we are still very satisfied with this hotel.

Warm welcome, quality restaurant, very professional and friendly waiters

We are always so well received.

Pleasant establishment. Attentive staff. Ground floor room, overlooking the street, in the absence of curtains, forced to close the blackout curtains for privacy = staying in artificial light; not very good for the ecological impact. The lack of direct access between the parking lot and the hotel reception, forced to bypass the building with luggage.

Very good establishment, friendly team.

Pleasant stop on our journey.

The room was very good, but I was disappointed with the restaurant. The salmon fillet didn't seem very fresh and the rice wasn't salty. I didn't eat my meal. Despite my remarks, there was no goodwill gesture. I had already had a bad experience in this same restaurant some time ago.

Kamer erg klein.
Eten was matig oesterzwammen als groenten géén aanrader

Positive points: Very well located hotel with private parking that has a reception team for each activity of the establishment. Nice restaurant area with a good atmosphere Points for improvement: It is a shame that the parking lot does not allow direct access to the hotel reception. The room area could do with a refresh and perhaps have an elevator

The hotel is very well located off the highway. The spa is very pleasant, especially after a long drive, with several jacuzzis and saunas. We were a little disappointed not to be able to enjoy the massages because there was only one therapist, so duo massages were unavailable. The room was a little small but very clean and functional, perfect for one night. The only negative point was that we were woken up very early by a delivery truck right under our window, but the hotel had nothing to do with it. The restaurant was delicious and the wine cellar exceptional. The staff is also very pleasant.

No problem, keep it up! If it's not a very warm room...

Very pleasant stay. Thank you for everything. Excellent restaurant, very good wine list with a beautiful selection of local products.

Hearty and varied breakfast with gluten-free products available

Very good hotel

No one at reception, I had to wait at least 10 minutes, woken up at 5:30 a.m. by a noise from a terrace, poorly tidied or something else due to the wind

Very clean.

Perfect stay, the team is friendly and very attentive and the restaurant side is really good. The dishes are original with, for my part, perfect cooking. The gym area caught my eye and I was able to use it to continue my rehabilitation (sciatica). The rooms are very clean and little attentions await us on arrival... We were not able to test the spa area, nor the outdoor facilities because we went there in February but I plan to return there in the summer.

Great hotel with a very warm welcome. The rooms are very comfortable and have everything you need. We ate very well in the restaurant in the evening with sophisticated dishes, well done to the Chef. Very generous breakfast!

Excellent in every way

Very well-placed establishment for a stopover evening benefiting from very good cuisine. Location of the hotel close to the motorway. Very warm welcome

The bathroom was a bit small, otherwise nothing to complain about for the rest. The business stopover evening went well, the meal and breakfast were perfect.

The hotel is very good for a business stay and a stopover with a very good quality/price ratio. I was not able to test the SPA. On the other hand, I tested the gym and unfortunately the equipment is quite old like the treadmill or the elliptical bike. For the restaurant and lunch as well as the welcome from the staff, everything was pleasant.

Good, efficient

Very well received at reception, very good contact with the customer, easy parking, comfortable and well-appointed room. I recommend this hotel, close to the highway, charging stations.

Very good for an evening stopover between the south and the capital, good location. No luck, it's January 1st so no reception that day, no access to the Spa. The Wi-Fi is not working and will not access the internet... so no TV service either or it's the antenna... Correct bedding but not the pillows

Great discovery. Very pleasant and professional staff. Excellent value for money. The restaurant is a real gem. A treat and expert service. We will be back!

Very good room, very good breakfast, good welcome. Very disappointing meal.

When I arrived, the receptionist could not find the keys to my room. Finally she gave me a duplicate when I arrived in my room, there was already a key in the lock. Bad surprise when entering the bathroom, catastrophic state, toilet and sink. Very poor quality service at the bar. I had to ask for the card. As well as to be served. In addition, very poor signal at the television level. Result no television in the room.

We are always very well received. People are always friendly.

We booked a room for 3 adults, with a large bed and a single bed. The room was perfect, the small one behind a partition. Large bathroom, storage. We also ate at the restaurant, perfect there too, welcome, orders, service, and meals (Vegan meal).

Very nice establishment Room a little small Beautiful cellar and very good catering

Very good hotel, quiet, very clean, always very good for many years, well-known and recognized establishment

Positive: Quality accommodation and meals. Helpful staff. Complete SPA. Correct price. Negative: Spa with very, very dangerous slippery floor.

Hotel very conveniently located close to motorway. We booked a double room. In hindsight i should have booked a bigger room as dimensions were fairly tight. Room located on ground floor and there was a slight odor outside room in corridor. I would request a room higher up if booking again. Room was spotlessly clean and good facilities though space was tight. We had a very nice meal that evening and breakfast buffet had excellent choices. Particularly impressed with freshly squeezed orange machine.

Perfect overnight stay with a really great restaurant and evening meal

Very noisy room because of the external air conditioning units

Excellent location for a stopover. Attentive team. Royal breakfast. We recommend this well-equipped, clean and quiet hotel (except the red room with the hearts, but to each his own).

Very disappointed with the cramped room (No. 11). Very little space to turn around the bed and sit at the table. Small window (60 cm high by 40 cm) overlooking a wall and no curtain. The air conditioning would benefit from maintenance because it is not very efficient. No bedside table on one side of the bed. Despite our request to change rooms, this was refused. On the other hand, the restaurant was very good. Our satisfaction with this hotel is between yes and no.

Inexperienced reception staff too young The massage was very good thank you to the young girls But overall disappointed I would have liked more comfort for my romantic stay

Very pleasant stopover just a stone's throw from the motorway while being quiet. The welcome is perfect, the room was attic but good (except the electric roller shutter which did not work). Very good restaurant, nice decor and good dishes at reasonable prices. The breakfast was great, there was everything.

Very welcoming and attentive service

Very good establishment, good food!

In the evening, a commercial stopover, perfect.

Everything went very well, just missing a little tea in the room.

Room on the 2nd floor without elevator, clock not set and flashing all night in the bathroom, kitsch and old-fashioned decor, access to the parking lot at the entrance to the hotel blocked by works so you have to go around the hotel with luggage and without help, disappointing table

This was not our first stay in this hotel but for the first time I was a little disappointed. The room was a little small for 3 people (the 19). An extra bed had been added which blocked access to the small office and hindered movement in the room. The floor of the room and the bathroom was sticky as if it had not been rinsed properly.

Very good for one night. Cleanliness needs to be reviewed.

Really great, if I had to make just one criticism, it would be having to cross the restaurant to get to the spa. But that's really a detail. Otherwise everything is perfect

We spent 3 nights in this hotel during a motorcycle road trip. Super pleasant and helpful staff. Room as expected. And big plus on the SPA area with its 4 jacuzzis, hammam, sauna, sensory shower which allow you to chill out when returning from the day.

The room looked and smelled as if it would be a bordello. On top of that it was a dirty as one. We left 15 minutes after arrival as we could not stay in this room/hotel. All of that cost 141€, I'm still in shock of this.

We spent 2 very nice days with family with 2 hours of SPA per day. The relaxation area is splendid and in complete privacy. We recommend this hotel without any worries.

Good experience but disappointed because we received an email reminding us of the possibility of reserving the spa but when we called they offered me a place for the next morning, when we were leaving... On the other hand, when reserving the single room, of course, we saw a nice photo and I didn't expect to be on the ground floor, in a dark and cramped room.

Ideally located, the staff is smiling and very pleasant. A very high quality restaurant to try during your stay!

Very comfortable, clean room, ideal for one person, a bit tight for two. Great wide bed, super breakfast and dinner. Ideally located on the highway but still a quiet little place. Supermarket right next door, plenty of parking available.

Everything was very good

A very nice establishment, the cellar: I love it! The outdoor space is really pleasant.

Delighted with the stay.

Excellent stay despite the very small room overlooking the street, the wellness area is as surprising as it is friendly and the quality of the breakfast and the restaurant make you forget this small, despite everything, comfortable room.

It was a great discovery, in every way! All that's missing is the possibility of paying for your stay with ANCV Connect holiday vouchers and that will be absolutely perfect.

Pleasant stopover. Only downside: the noise of the traffic on the nearby road. Otherwise, convenient parking and easy access. Welcome and quality service.

Very nice stopover in a room that is certainly a little small but very well appointed, comfortable and clean.

A nice surprise on the route of our summer trip. We really appreciated the access to the wellness area included in the price of the room. A well-run establishment with friendly staff. Great options at the restaurant too.

Very friendly staff and superb location when you need a hotel alongside the road.
15€ per person for breakfast was a little bit expensive considering what you got for it.
We asked for a babybed and they immediately installed it, but on the check they asked 5,5€ for it, so that was a little disappointing because normally this is just part of a good service..
All the rest was good!

Kamer gedtertd maar prima. Heerlijk eten en heel vriendelijk personeel

Well equipped, friendly staff, access to the SPA included in the room price, enough to relax as a bonus Only small downside: the hair dryer in the bathroom which stopped every 30 seconds

Road traffic a little annoying in the morning.

GOOD

the rooms are really small. But otherwise everything is good, bathroom and bed clean and well equipped. Small regret of having to go around the street coming from the parking lot when there could be direct access (during heavy rain).

Great location just off the motorway, staff super helpful, friendly. Rooms spotlessly clean, plenty of parking round the back.

Good food and hospitality comfortable rooms

The airconditioning wasn’t working.
Room was a bit small.
No refrigerator in the room

Some renovation work would be welcome

Easy to find, has parking and good for just off the motorway
Pretty jaded decor and could do with some tlc but clean and serviceable

Good choice to recommend

Excellent bedding and small but very quiet room. Nice bathroom. The walls could use some updating. We feel that the staff are stressed and not very smiling. It's a shame.

Good location , friendly staff , good food but twin room bathroom very small for a 2m man

Great thank you

Very good stopover, warm and competent welcome and staff

Very attentive staff and very professional service.

Very nice home. The management and staff are attentive.

We had a pleasant stay in this accommodation. The value for money for the accommodation and restaurant is really satisfactory.

Spa facilities are excellent. Good gym too. Our room was very nice and the bed and pillows were very comfortable. The shower was also very good and the decor looked fairly new. The service in the restaurant was poor with young inexperienced personnel. The hotel had a habit of keeping calling me on my mobile phone, once in the spa and more than once while on a long drive from Carcassonne. It is illegal to take calls while driving but the receptionist was still rude when we arrived. Nowhere on the Booking.com website does it state I have to inform this hotel of my arrival time. It just shows the hours the reception will accept arrivals, the earliest to the latest. If they want exact times they need to change their details on Booking.com. It's such a shame because this hotel is generally good but the staff need more training and 15€ for breakfast is way too high compared to other hotels we've stayed at.

I recommend this hotel. The hotel is clean. The bedding is comfortable. It's nice to find family rooms for 5 people because there is a huge shortage of them in France. The spa really pleasant after driving. The restaurant is excellent. I recommend this hotel, everything was perfect.

Beautiful family room on the ground floor, welcoming staff, good breakfast buffet. We recommend.

Two very different stays at this hotel. The first excellent, spacious, clean room and decent food. The second lot, room (2) with a strong smell of tobacco, much more cramped and less qualitative food. Breakfast always very good however. The quality/price ratio remains very correct.

The evening menu in the restaurant was fantastic!!!

no problem, nice room, clean, nice staff

Very warm welcome and attentive staff, but very disappointed with the restaurant, cold dishes, rice so dry that it was crispy, duchess potatoes which seemed to date from the day before, expensive for the quality. The pillows are very thin and hard, not very comfortable, but the jacuzzi spa is great otherwise.

Great hotel clean and tidy and spacious rooms, there very helpful especially if your arriving late, continental breakfast very good, and literally just off the motorway

Very mixed opinion: we have been staying at this hotel for 3 years and we were satisfied but this year we are seeing a big drop in service. The hotel is aging. The roller shutters do not work or work very poorly and we had to put up with a blanket to block out the light, like at the campsite. For the restaurant, disappointing and way too expensive for zucchini and watered pasta, a piece of fish without flavor and full of bones. A doubt about the freshness of Paris Brest also. The staff is mediocre, we don't feel any real enthusiasm in customer service, with the exception of a very pleasant young man with braids who raises the level! On the other hand, we have the right to a gesture from the room manager for the shutters. The breakfasts are nevertheless very good and plentiful but overpriced! Comfortable bedding. It is with regret that we will not return next year.

in the evening business stopover, slightly aging hotel, perfect meal and breakfast.

The staff were excellent, thank you! The meal in restaurant were excellent we really enjoyed it. Fantastic steak cooked to perfection.
The rooms could be nicer the decor wasn’t great

Too bad the decor is not up to date, and the paint color choices are very aggressive

Friendly welcome and we had a small but comfortable room.

Very happy with the stay and the welcome.

Super pleasant and spacious hotel and spa service. The staff is up to standard and very young. Congratulations to the boss for giving room for learning. The meal is of quality and very fine. An address to recommend and discover. Thank you for our stay within your walls. 👏👏👏👏👍

Very pleasant hotel and staff. A good address for salespeople!!!

Warm welcome, very clean rooms and bathroom too. I will go back there.