Restaurant Au Grand Hôtel

Absolutely perfect, nothing to complain about. Very welcoming staff, excellent food.

Good hotel and a good stopover. The staff is pleasant and the room met expectations. The restaurant was good and the dining room was nice.

The hotel is very well located in the city, easy to access, with parking within the walls. The welcome is very pleasant and the food is of high quality, with friendly and attentive staff.

Excellent location, hotel could do with a make over to update it. Fantastic staff and food. Excellent parking and bike storage facilities. The food was amazing and excellent value for money though the breakfast was very limited with little selection. As a diabetic there was little on offer. If you had breakfast later in the time slot there would be no croissants or pastries left. The evening dinner was superb quality and the waiting staff were excellent however we were staying 6 nights and the menu remains the same for the month with 3 choices in each course so we could only eat in 3 nights. All staff including the manager were superb.

Very friendly and helpful staff. Plentiful and secure parking for motorbikes.

Very nice and very helpful staff, would stay there again.

Passing through for one night, we were well received, dinner and breakfast very good with choice. The room is good and very clean. We will not hesitate to return to this accommodation.

Second stay at this hotel. Will stay again. Very welcoming, excellent food.

Perfect as usual. Clean and spacious rooms. Excellent gourmet restaurant. Efficient service. Friendly staff.

very good: very small downside "we should think about air conditioning (difficult to sleep)

Jocelyn and his team are the highlight. Very welcoming, very personalised and a joy to liaise with. He recommended and helped make reservations for restaurants and even opened the restaurant for us on a bank holiday knowing all other places would be closed. The hotel is a bit dated and in need of a refresh. I had breakfast on day 1 but opted not to for the remainder of my stay. I would definitely stay again, Jocelyn and the staff are the reason for that.

Friendly welcome and service. Poor or non-existent internet connection. The restaurant's regional menu was tempting, but the rump steak was not up to scratch due to its lack of tenderness (neither for my wife nor for me) despite being perfectly cooked.

This was a return trip as we enjoyed dining here last year. This year was also amazing.

Perfect

A great hotel, very well located, impeccable cleanliness, very friendly welcome, generous and varied breakfast.

Very good stopover and pleasant and competent staff.

Very good experience. Point for improvement: Having a "real" hair dryer in the bathroom.

Overall Good, a bit tight for Very Good. The establishment clearly needs a major refresh. It's bordering on old.

The accommodation was excellent and the suite with the views of the river was wonderful

Very noisy room: you can hear what the neighbors are doing, the footsteps of the guests above, and all the noises from the street

Excellent evening stopover, closed parking opposite the hotel, lovely breakfast, the best!

Passing through for a business stopover, we were upgraded upon arrival, large and clean room. Good restaurant, it was a little cool compared to the rooms. Everything was very good.

very good experience: attentive staff, spacious room, clean bathroom and toilets, excellent evening dinner, breakfast buffet ++

WARNING WARNING WARNING
We booked a room at the Le Grand Hotel for 27 May 2025 we booked this on 25 Oct 2024 this was one of 13 hotels we were booking for a European tour in 2025. They were all booked in date order relevant to our trip and booked through Booking.com. For reasons unknown to us the booking to stay at Le Grand was made for the day we were making the booking (25 Oct) which is not the date we entered into the booking form which was 27 May 2025. We received a confirmation from them (attached) saying that we had been charged for the stay but we had obviously not stayed there nor intended to stay there on the 25 October 2024. We did not read this email until 26 October as it was one amongst many and we did not suspect anything to be amiss.
We informed Le Grand of the error and we were confident it was not our fault but regardless they refused to refund and called it a no show which is strange as they also charged us for 2 meals we never had. It took us weeks to get a refund just on the meals.
All we know for sure is that we did not book that date they say and clearly there has been an error somewhere either in booking.com system or at the hotel end, but out of the 13 bookings made for the rest of the trip there were no other mistakes so we do not believe it was our error. The fact that Le grand refused to compromise on what was an error shows how little they care about customer service and to actually charge for meals when there was no one there to consume them suggests who may be at fault , they clearly have management problems.
The moral of this story is when dealing with Le Grand DO NOT give your credit card details up front or pay for anything in advance as you do not know what you will be charged for or when they simply cannot be trusted.

The staff is very welcoming and professional, doing everything they can to provide us with a quality stay.

The room smelled of tobacco. We had dinner at the restaurant. The dinner was good but the service was average. We had a bottle of wine. No one let us taste the wine or served it to us. The waiter should stop saying yeah. Breakfast was a disappointment. The tables were not set. There was one table of 4 left when there were 2 of us. A guest had to eat breakfast on an unset table.

Chambre RDC sans fenêtre mauvaise expérience dommage car tout le reste est top, la prochaine fois je demande une chambre au 1er

Tres bon restaurant, mais manque de choix de bières, seulement leffe.
Chambre un peu vieillotte, manque de prise autour du lit.
Literie un peu trop molle

Comfortable hotel with a quality restaurant. The staff is very welcoming, professional and pleasant. The bedding is comfortable, the room is spacious. The only downside is the low-ceilinged bathroom which could do with a bit of a makeover but remains functional.

Our original room on ground floor was not ready so we were given a 1st floor room - we preferred the first room.
Our room was ok for an overnight stay, everything worked except one bedside reading lamp - no a/c but a fan was provided.
The dining room and all public areas were very good and there was adequate parking. The restaurant and menu is very good and all
staff were friendly and attentive.
Our only complaint with the food is that we would have liked more of a variety of vegetables with our main courses - my steak was excellent but there was little else of substance with it.
Breakfast was a pleasant experience.

Great stopover, clean comfortable room and lovely meal.

I was extremely well received and impressed by the professionalism of the team. What a pleasant moment! The restaurant dinner and breakfast were perfect. I will come back with great pleasure.

Very welcoming staff. Large traditional rooms with big bathrooms

Very clean hotel. Spacious room and good bedding. Ideal location in the heart of the town of Mayenne and parking available. Friendly and competent staff. The only point to improve is the hot water in the shower which takes a long time to arrive. Otherwise everything is perfect, I recommend.

Very friendly reception and magnificent dining.

Very central and parking in the grounds. Very comfortable room, spacious bathroom. Restaurant was closed on a Sunday night.

Simple straightforward hotel room comfortable and clean. Double glazed windows allowed us to cut out all noise from the nearby road and have a very peaceful nights sleep. Really excellent food at the restaurant. Very friendly and helpful reception.

Lovely hotel, helpful friendly staff and a great restaurant.

Nice hotel, very well located. A new team which took over recently and which does its job with great professionalism and kindness. Delicious dinner at the hotel restaurant for a more than reasonable price.

Very good location and very warm welcome. All staff available, efficient and pleasant. On-site parking and very good value for money for both catering and accommodation.

I spent 3 nights in this very well-run establishment where all the staff are very welcoming. The room is spacious and impeccably clean. The restaurant is of a good standard and well placed in terms of quality/price. The location near the river and close to the city center perfect.

A magnificent address and a great team at your service.

Excellent address.

I found the hotel by chance. I wanted a place to stay with my elderly mum as we wanted to do a pilgrimage to Pontmain and there was nothing in the area with easy access.
The room was very large with excellent access for my elderly mum as it was at ground level. The bathroom was a wet room which was again really large. As I phoned n the afternoon of our arrival, the staff were not able to provide us with 2 single beds. however, the bed was a large kingsize bed and Mum and I were able to share it with no problem.
We chose the more expensive menu and the food was absolutely delicious and I have already recommended eating there to friends if they visit the area. The welcome and service were excellent whether it was when we first arrived, during our dinner, at breakfast time or when we paid.
The only thing that I would improve is the decor as personally, I would add more colour to the walls in the way of paintings.

A discovery on our way to Brittany: a quality hotel in a quiet town with a first-class restaurant. And very reasonable too.

Great restaurant, comfy beds and welcoming staff

Very nice hotel, good breakfast, friendly and helpful service, excellent dinner

I have known this hotel-restaurant since my childhood, having been born in Mayenne and having lived there until I was 18. Having left to work in Seine Maritime, I returned to recharge my batteries - unfortunately too rarely - in my native country. So I'm staying at the Grand Hôtel de Mayenne obviously...

Heartwarming welcome. Everything was perfect !

Still very satisfied with this hotel. I come back every year. Pleasant welcome, very clean room with every comfort. Excellent restaurant, sophisticated cuisine, good value for money. And all the staff are smiling and efficient. The buffet breakfast is copious and delicious. I unreservedly recommend this hotel. I unreservedly recommend this hotel. Restaurant

A warm welcome and enjoyable stay. Would return.

The best brd ever. Nice people and lovelly sottonfings

Stay with evening stopover: very good dinner and breakfast, decent and clean room, pleasant and helpful staff. Very reasonable price.

Very good address on the edge of Mayenne

impeccable cleanliness, excellent dinner and very pleasant staff

Good bedding, very clean room.

Well located hotel on the banks of the Mayenne. Large bathroom. Very good restaurant.

There are positive points in the catering section where the meals are well prepared every evening the menu changes the price remains correct at €26. Hotel side 'standard' room of good size, but the whole remains aging. Problem with WC power, slow reloading and random operation. To have hot water, you have to run around 10 liters of water (too bad for the planet). The 160 bed is good!! But once two people are seated on the bed, if one moves, the other feels it!! No elevator, if you are on the first floor with heavy suitcases an employee carries the suitcase for you, it's you at the start. Price-wise it seems normal to me.