Restaurant Auberge Normande

The building inside and out needs attention to bring it up. To a standard I would expect from Logis

great team of personel.
We come back certainly

bathroom: defective flush, sink faucet not fixed, shower door poorly centered and difficult to open ....... and .... the bathroom trash can was not emptied !.

Hello, on the whole the hotel is quite correct but some points disappointed me. I was badly received when I arrived, I had reserved a room with a double bed and not two twin beds. The shower cubicle was in poor condition and not very clean. On the positive side, the soundproofing and the room amenities are good. Very satisfied with the restaurant.

Very friendly welcome. All lovely employees. The evening meal was excellent except for the dessert which we did not appreciate. Quiet room . Well isolated from street noise and daylight I highly recommend

Hotel which could have a lot of charm by its old side, but which needs a complete renovation in all areas (old-fashioned carpet, Absence of curtains on the window of the bathroom which overlooks the courtyard of the restaurant, only exists a black curtain that hides all the light., shower with black joints), moreover the cleaning is not perfect, the minimum is done, on the other hand very good bedding. We have the feeling of a lack of maintenance in general. We had taken half board and we had the feeling of eating dishes served with recycled ingredients from the day before. Breakfast ok but limited in choice. Compared to the services expected in a home in France, we are very disappointed. The services do not correspond to the Label. In addition, when paying, no one asked our opinion on our stay.

Last July 12, I stayed one night in your establishment, the Auberge Normande in Carentan. I had gone through the Logis reservation center to book (from 06/15/2022) - Reservation n° 12-93630-1240 attached. Traveling by bicycle, on 07/12, planning to arrive after 6:00 p.m., as the Central recommends, I called the hotel and got the voicemail. So I showed up at the hotel around 7:00 p.m. There, although the hotel was open to all winds, there was no one to welcome me. A poster at the reception invited the customer, in case of absence, either to call the number that I had already dialed some time before (which I did again without success) or to go to "the Hôtel Escapade - opposite the train station - a hundred meters away". There, indeed, I was told that the company had 2 hotel establishments and that I was expected at the "Auberge Normande" where I would find a room ready for me with the key on the door. U-turn at the Auberge Normande. After my installation, I dined at the hotel "Escapade" (the Auberge Normande obviously did not (more?) eat, which I did not know). Contrary to what I had initially planned, firstly because it was no longer served at the Auberge Normande (but at the Escapade, 100 m further on) and I felt that it was served too late (8:00 a.m.), I canceled the "breakfast" service. I was therefore invited to pay the same evening, which I did. To this end, you will find the note for "L'Escapade" (with room and dinner) as well as the credit card receipt for an amount of €85.80 attached. In fact, during my short stay at the Auberge Normande, I didn't meet a single living soul there. Surprise while doing my accounts yesterday (and you will also notice it by reading the bank account statement in the appendix): not only the service of €85.80 was debited to me but also the amount of the reservation, this one not being canceled by the "consumption" of the actual service But what shocks me is also the value of this amount (and here I am also contacting the Central Reservations Office): €111. Why €111, when the reservation specified black on white €105? What worries me is that the amounts can change with one wave of a magic wand!? Why not €1,000, in this case if we can play on the amounts to the detriment and without the knowledge of the customers if, as I know of them, they do not check their accounts. You will therefore want to reimburse me immediately the sum of 111 € by any means of your choice, ideally by bank transfer (RIB attached). In conclusion, I am only half surprised by the approach I have to take today, so much the reception received on 12/07 had left me with a feeling of uncertainty in the management of (the) establishments. and uncomfortable, in any case far from that usually felt (and entitled to be) in other establishments referenced "Logis". The lesson that I also draw is that in the future it will be with the greatest reserve that I will use the Reservation Center when I see how we can play with customers' money ( once again: luckily I watch my accounts). Remaining at your disposal if needed. Rémi HAVET Tel: 06.66.59.11.96 PS: in 2022, I had recourse to the good care of the "Logis" hotels: - Le Bellevue in St Hippolyte (25) - Le Relais du Galibier in Valloire (73) - L' Auberge de l'Isard in St Lary (09) - Hotel L'Ayguelade in Bielle (64) - Hotel du Commerce in Quintin (22) - Les Hauts de Montreuil in Montreuil (62)

The chef died we arrived in a closed hotel I had called the day before and we were told nothing! we had booked the restaurant the same evening of course it was closed. We contacted the manager who told us that our room was open. We opened the door and there was a well-hidden water leak in the walls that blistered a disgusting parquet floor! in short, given the context, we went to another Logis hotel, this one too, and much better... We could understand that a death leads to a closure, but at least the staff could call us, we would have organized ourselves differently! In addition for the restaurant le culo to tell me that the brasserie opposite the station makes the same kitchen and that it is there to welcome us. In short, not ready to go back!! run away

Very warm welcome even though we arrived very late. We were able to arrange for key collection. Very nice room for a family of 4. And very nice bathroom upstairs. Our stay went very well and we will definitely return when we are in the area.

old buildings in poor condition. Example: numerous ants in the breakfast room...

very good stay. reception, rooms very satisfactory. Excellent restaurant, different menu every day, neat presentation of dishes, pleasant service, friendly staff.

Very nice staff, very good breakfast. The only problem is the bedroom: dirty handkerchief above the wardrobe, dilapidated "pipe cover" skirting board and black mold on the floor of the shower... It's a shame because overall the room is fine .

Very good reception Very good catering Cleanliness and spacious room

Very good stay good table and well located

Très bon séjour,, chambre propre et bien équipée, environnement charmant et calme, accueil agréable et très bon restaurant ainsi que le petit déjeuner

Accueil à l’arrivée moyennement sympathique
Chambre 2 située près de l’escalier d’accès extérieur fait que la chambre , contenu et occupants sont en exposition. Solution est de tirer rideaux occultant=> de ce fait c’est le black out dans la chambre dont l’éclairage est moyen voir miteux pour celui au dessus du lit… concernant le lit , il est très bas , le sommier est genre planche de bois et la tête de lit constituée d’un cadre type fenêtre avec volet et leurs charnières métalliques que vous heurtez de la tête en vous allongeant. Même si l’effet visuel est sympathique, cette tête de lit mérite d’être relevée afin de ne pas devenir inconfortable. A changer éclairage central dessus de lit qui n’éclaire rien!!!
Salle de bain à revoir sur le « lavabo » qui est extrêmement bas , la peinture sur le carrelage se décolle générant un sentiment de délabrement. Aucune tablette pour poser la trousse de toilette !!!
Coter restaurant très bien , qualité, quantité, décoration
Petit déjeuners de qualité et copieux , excellents fromages, pai , brioche, viennoiseries, café express disponible.
La qualité restauration rattrape l’hébergement….
Peut être ai je eu la chambre la moins heureuse.
Dommage

Restaurant: installés sur 1 table non dressée (exemple serviettes "balancées" en cours de service) 1/4 h d'attente avant présentation carte, mais serveur appelé à d'autres tâches retour après 1/4h pour nous apprendre pble en cuisine. plat non conforme à sa description mais pas son problème c la cuisine. Il pouvait se dispenser de ns dire qu'il ne mangeait pas de jambon...

Nous sommes très déçus d’avoir fait confiance à l’enseigne Logis de France. Nous avons hérité à notre arrivée de la chambre handicapé, pas de soucis à la base mais elle est située sur la terrasse du restaurant avec donc l’impossibilité d’ouvrir les rideaux et les nuisances sonores des dîners des clients du restaurant. De plus nous avons dû faire la police à partir de 23 heures pour mettre fin à une « after «  bruyante dans le hall d’a Côté!
Concernant la chambre la salle de bain laisse à désirer avec des moisissures sur les murs et de l’an rouille sur le radiateur et une porte réparée de façon précaire!!!

Petite déception pour la chambre, une panne d'eau chaude (qui a été réparée le second jour), une ampoule de liseuse au-dessus du lit qui ne fonctionnait pas et une serviette de bain qui n'avait pas été enlevée du client précédent. a part cela calme, agréable. je suppose qu'il s'agit d'un incident passager. je ne condamne pas et je retesterai.

Très bon hôtel extrêmement abordable pour le prix.

ETAPE HAUTEMENT RECOMMANDABLE ou comment transformer une étape proffessionnelle en soirée gastronomique.