Logis Hôtel Régina

We spent 2 nights as a family with our 3-year-old daughter, she slept really well in the quiet family room! A room of her own in ours (which you can't find everywhere)! Swimming pool available after the end of the day, very much appreciated!

Review of the Hotel Regina – La Bourboule Positive points: Setting and atmosphere: The hotel, although in its original state, exudes a certain charm with its old and cozy decor. It is pleasant to stay in a place that has character and history. Food: The restaurant offers quality products and attentive service. A real plus for a successful stay. Relaxation areas: The swimming pool and sauna, despite some signs of wear, remain major assets for relaxing after a day of treatment or sightseeing. Room: The room was spacious, with several beds, and the bathroom very clean. The space is well thought out and comfortable. Staff: The staff in the dining room and on duty are attentive and attentive, which more than compensates for some of the inconveniences. Points for improvement: Reception: The welcome at reception was cold and clearly lacks kindness and empathy, especially from the person in charge. A smile and a warmer listening ear would make all the difference for a successful first impression. Bedding: The bedding clearly needs to be replaced, as it is showing signs of age and is impacting sleep quality. Cleanliness: Cigarette butts on the balcony are unacceptable and are detrimental to the establishment's cleanliness. More rigorous cleaning would be necessary. Modernization: The hotel would benefit from a general refresh (decor, equipment) to match its beautiful location and the potential of the La Bourboule spa resort, which aims to attract a more premium clientele. Services: It would be wise to add equipment adapted to current needs, such as charging points for electric vehicles, especially since clients undergoing treatment or on vacation are increasingly sensitive to these issues. Suggestions: Invest in comfort: A light renovation (bedding, decor, equipment) would modernize the hotel without losing its soul. Staff training: A focus on hospitality and kindness at reception would be a major asset for retaining customers. Additional services: Offering services tailored to electric travelers (charging stations, partnerships with local stations) would be a real plus, especially in a resort that targets a high-end clientele. In summary: The Hotel Regina has strong potential thanks to its location and setting, but a few efforts on the reception, cleanliness and modernization of the equipment would make it a must-see address in La Bourboule.

We really didn't appreciate the welcome. The bathroom is really very (very) small. The breakfast at €14 was quite average and limited on bread... The TV that didn't work on arrival even though we didn't come for that. Dinner had to be booked in the morning.

Unpleasant welcome, no spontaneous hello, despite repeated comments on this subject, it is not progressing!

Very satisfied with the customer service. Friendly welcome, good value for money for the food, very clean hotel and pool. Close to the center of La Bourboule. I recommend it.

Very warm welcome, excellent restaurant. The pool is clean and very pleasant.

Perfect !

Nice hotel where we only stayed one night. Comfortable bedding! Very clean... Unfortunately, we didn't have time to go to the pool and the good thing is that it closes at 10 p.m. A small fridge would be welcome, though.

In 30 years of hotel use, I had never had such an experience. I have never had such a violent welcome. The person at reception is absolutely odious. The cleaning of the rooms is approximate (cobwebs everywhere). Bedding is OK, bathroom is OK. No emergency evacuation procedure posted in the room, only instruction: call reception where there is no one at night. I dared to ask how to go out at night if necessary, having a dog. I still don't know! The only answer I got was that I must go out into the street, not into the courtyard. For breakfast, you are entitled to a piece of bread already placed on your table previously prepared. For an additional fee, you have to ask. There is a water park that we discovered while walking back to the hotel, the person at reception did not tell us about it. No information on how to get the wifi code. Too bad because this establishment is well located.

Alright.

The staff is friendly, everything is clean, the pool area is super nice.

Very good! Excellent restaurant!

The hotel is very good, the pool is very pleasant. On the other hand, the restaurant is not up to scratch at all. And I have never met such unpleasant hoteliers even though I frequent hotels a lot for my work. Their indiscretion regarding the treatment I have to follow was astounding.

Very good hotel, thank you for the welcome, catering fresh products prepared with taste! Swimming pool and Jacuzzi, fabulous after days of hiking! Comfortable room, top hygiene.

Very poor reception. The receptionist is not at all pleasant.

Very nice hotel close to the city center, small swimming pool and slightly old-fashioned sauna

Friendly owner, very good food in a very pleasant room. Quiet and well-located hotel.

Very friendly staff, spacious and very clean room, swimming pool and jacuzzi very good!

Very warm welcome; quality catering service!

Well located and equipped hotel. The pool area is a real plus, which we took full advantage of. Disappointment with the breakfast: for 14 euros, we expected more choice and fresh products.

Well situated vintage boutique hotel
Lovely dining experience
English owner surly

Few people in this late September period. A hotel in its original state, and rooms a little aging. Little hot water in the shower, a simple breakfast buffet, with fresh products at room temperature.

The receptionist, an American lady, quite the rudest person we have ever met working in a hotel. No warm greeting here, instead 'are you having breakfast tomorrow' - No we replied. 'Well how about the next day?' We'll have to think about it we replied. 'We have to defrost the bread by 5pm so let me know before then.' We couldn't believe what we were hearing. We declined breakfast. We asked about the parking and were given the code to take the car through the barrier. No interaction with this woman during our two day stay; stony faced throughout. On leaving a 20 euro bill for parking appears. Now she tells us it's the parking at the front of the hotel that's free! No mention about this when we asked about parking on arrival. As others have said 'tricked' into paying this sum. She's American, we are English yet she chooses to speak in fast french in our interactions.Hotel is tired throughout, bathroom was pitiful, room more one star than three. Not worthy of the Logis name.

Disappointed. Very small bathroom, no space for our things, a shower curtain would be welcome, lukewarm water, and overall in the room 19 degrees. We were cold. A second chair in the room is better. In short, we do not recommend.

Very quiet, nice swimming pool and spa. Excellent meal.

Disappointing welcome (no one at reception when we arrived at 7:15 p.m.). We could have excused the situation, but the arrogant attitude of the manager during the meal taken at the restaurant confirms the first impression. Otherwise, good service in terms of the room and breakfast.

Lack of courtesy and professionalism from the manager and his employee. Lack of respect for his guests. Lack of flexibility and listening.

Our room, located in the attic with roof frame, does not match the description when booking. It would need renovation, especially the bathroom; the services do not meet the standards of a 3-star hotel. The reception from the manager was rather frosty, fortunately the staff was pleasant.

Peu (pas) d'eau chaude le matin, pas de rideau de douche, tête de lit non fixée, chambre très spartiate, petit déjeuner peu diversifié (un matin, le jambon et le fromage avaient été oubliés au frigo, il a fallu les solliciter). Piscine trop froide pour en profiter. Bon emplacement. Rapport qualité/prix décevant (trop cher)

Beautiful room and excellent daily menu

No hot water, mistake on the bill, staff not really smiling, the only positive point is the swimming pool.

Always a very pleasant stopover

Owners not gracious the impression of disturbing them the boss sees us neither hello nor shit

Not a warm welcome, dated room..correct catering but oddly fair with daily menu highly recommended despite it being peak season!!!

Closed private parking, large room, friendly boss, elevator, and best of all, swimming pool and jacuzzi which we took advantage of as soon as we woke up. Really recommended given the quality/price ratio.

Une cuisine fameuse, un voyage depaysant dans les grandes heures de la Bourboule.

I went through booking, and I asked for a balcony, I got a window overlooking the roofs. I am all the more disappointed that I was told: "everything you asked for is granted to you." So, I was sure of having a balcony, but certainly not a window overlooking the roofs. Speaking of the roof, "thank you for privacy, because the workers were working on a very high roof and had a direct view of the bathroom." It was hot in the room...no air conditioning!! ! For a LOGIS DE FRANCE it's a little disappointing. Too bad, because the town of La Bourboule is very pretty. But for a future stay I would hesitate to return to this hotel!!! Sorry, but I write what I think and what I feel, I would like to congratulate the hotel, this is not the case. I also point out that I had booked since January 2024, I don't know why I was allocated this room number 1, because I have a small dog??? However, dogs are accepted, and the hotel was far from crowded.

The room is very decent for an evening stopover plus a SPA and a swimming pool what more could you ask for. Late arrival and welcomed like a princess Thank you

Hôtel accueillant, joliment décoré, chambre et salle de douche spacieuses, stationnement sécurisé pour voiture, piscine et jacuzzi très agréables, emplacement de l hôtel parfait pour se promener a pieds et pour trier restaurants et boutiques ! Nous y reviendrons !

I felt like I was being tricked into having to pay €10 for parking our bikes. I have experienced the best hotel restaurant with the LogisHôtels label, if only in Le Mont Dore.

Very warm reception. Very helpful owner of the hotel. Family atmosphere.

Everything was great, covered secure parking, super swimming pool

a pleasant stopover in this hotel in La Bourboule

D'abord, accueil très peu sympathique. Aucune explication reçue. Il faudra que nous demandions nous même par où nous diriger pour la chambre.
Je demande à payer car nous partons avant 9h et qu'une pancarte indique qu'il faut payer la veille si tel est le cas. Madame a l'air de se demander de quoi je parle.
Les installations sont vieillotes.
Il n'y avait pas d'eau chaude! Quand nous la signalons à la réceptionniste, elle nous répond qu'il faut laisser couler (nous avions essayer). Elle nous parle d'au moins 10 minutes, quel gaspillage. Finalement, le mitigeur mis à fond, nous aurons tout au plus une eau tempérée.
Il y avait des tâches de mascara sur nos drap et les rideaux de la chambre ne sont pas adaptés.
La tête de lit était désolidarisée.
Bref, très décevant.

Aging hotel, tiny bathroom with bathtub without protective glass, water splashing everywhere. Poor breakfast, no butter available, coffee in a carafe... Too bad

Impeccable cleanliness both in the room and in the swimming pool and jacuzzi area. The decor of the room is a little kitsch but good bedding. There is no towel dryer in the bathroom.

Very friendly service in a beautiful setting

Excellent hotel, well located, friendly and courteous welcome. Quality and cleanliness are there. The spa and the swimming pool offer a significant additional pleasure. I recommend without exception.

Nice and comfortable hotel. Warm and friendly welcome. Large, recently renovated room, nicely decorated and comfortable. Large shower. We recommend this hotel.

A pleasant and very clean establishment and the welcoming host.

very friendly boss and good cook

Excellent stay

Shower not hot enough, jacuzzi also barely hot enough. Very good quadruple room. Superb location in the city center

The lady at the reception is not very welcoming or smiling and the gentleman who serves in the evening at the restaurant is certainly nice but very quickly overwhelmed and therefore bordering on unpleasant at certain times when we no longer dare ask for water or bread. Despite its small inconveniences we will come back

The homemade breakfast preparations are very good.

Lack of enthusiasm in this hotel, professionals, services and information.

Very friendly welcome and kindness from the staff. Excellent cuisine. Although it was the chef's day off we had an excellent dinner served at the table. The swimming pool and jacuzzi are very clean, very hot water and very pleasant places.

Comfortable hotel, good restaurant

Very warm welcome, a beautiful room, we had a great dinner, every evening the menu was new. Very clean spa and swimming pool. We are delighted with our 5 days spent in this establishment. We will come back.

The room, very small (25 cm between the bed and the wall). When you get up at night and have difficulty moving around, it's not easy. Hot water takes a long time to come, especially when there are few people in the hotel. The pool is not very deep and after 3 fathoms, we walk and yet we are not tall.

Stay in this very pleasant establishment. The staff is very friendly and attentive. To recommend.

Hello, we were welcomed by a gentleman "the boss" I think a love, kind, simple, pleasant, smiling, he gave us very good advice, he made a beef bourguignon a delight, I loved everything. Thank you sir.

Great efforts could be made regarding reception. It was a woman with a strong Eastern accent who was obviously not happy to welcome me. The check in was not prepared, she couldn't find my name, the explanations were botched and with the greatest nonchalance in the world, no wifi procedure given, I had to come down later to get the code. I had the misfortune to say that I was having breakfast, she told me that it was from 8 a.m. (time when I had to leave), no effort was made so that I could have it in good conditions and not in a rush like I had to do. It is unacceptable for a hotel not to offer an earlier breakfast and not to try to accommodate its customers for professional stays. In short, this woman has a DEPLORABLE attitude and should think about retraining in another sector. Fortunately the two other people who took care of me were charming.

Very kind and welcoming owner, the food is good.

Just perfect.

Excellent table, very clean hotel, the swimming pool a real plus.

Very good, welcoming and friendly staff. Very clean.

Very disappointing. Reception and departure deplorable the reception person not friendly at all. At the catering level, a menu at 25 euros, wanting to please us, we chose something else. Thawed foie gras, very good duck confit but served with tagliatelle which was the accompaniment to all the dishes......so no choice. Breakfast at 10€ which is only worth 3€ Bathroom level room really too small, and dilapidated, no shower curtain, burnt hair dryer........ That's our point of view. We are used to going to a hotel restaurant on weekends, this is the first time we have had an experience like this. Avoid... Sincerely Mr and Mrs Masse

Cold reception, tiny bathroom, no shower cubicle. A howling dog in the next room. TV is tiny Pool is good

Passing through La Bourboule for one night, we appreciated the very friendly welcome, the very good quality of the meal and the variety of the breakfast buffet, the coolness of the night with the hot weather. We may test in the less hot season for the swimming pool which was a little hot for our taste.