Restaurant Le Francis

Friendly staff, nice place.

Our stay was very good. The hotel was recently refurbished and the standard of decor was high. Two things did make our stay less than excellent - firstly no facility to make a hot drink, and secondly and more importantly the carpet in our room was covered in dog hairs.

Hotel is well situated for a stop over en route from the UK to Limoges. Close to restaurants if you don't want to eat au Francis.
Room was clean and comfortable. Good breakfast.

Since the renovation works were continuing while we stayed. the overall amiance that the hotel used to have has been distroyed. It's now displays a cheap and tacky persona. The room service is appalling the beds are not made properly the bathroom toiletrys are non existant. All the class that this hotel once had has been lost. my bed side lamp consisted of a white box with no light.
The only redeeming point was the help the front desk staff gave when our car broke down in the car park. Beyond that, on our arrival and exec from ibis had parked accross the only 2 disabled bays renedering them unusable. On commenting we were told he wouldn't be moving it for another 2 and a half hours. Frankly discussing behaviour.

Wonderful stay despite the location in the center of a commercial area...

Horrible , and 3 stars are a lot for it ,
Very bad service specially from the women in reception her name is Eva or iva.

I stayed at this hotel for one week, and unfortunately, it was one of the worst experiences I’ve ever had in a hotel — especially considering that I stayed in Chartres for 4 weeks in total and tried several hotels, none of which had issues like this.
• First, the air conditioner was extremely noisy and malfunctioning. I had to turn it off because the sound made it impossible to sleep.
• The window curtain was torn in half, which allowed direct sunlight into the room from 5:00 AM every morning — waking me up much earlier than I wanted.
• The bathroom smelled terrible, and the pipes were clogged. Water didn’t drain properly.
• Worst of all, I found red spots on my skin, and later my girlfriend had them too. We believe this was due to insects or bedbugs, which forced us to go to the doctor.

When I reported these issues to reception and asked to change rooms, I received a very rude reaction. I was told there were no rooms available. However, I checked online and saw availability, so I asked again. Only then did they say they needed to check the air conditioner themselves first. I waited over 24 hours, and finally got a new room — but it was in even worse condition.

In the new room:
• The hair dryer didn’t work.
• We had another insect problem, and again developed red marks on our skin.

This experience was unacceptable. I hope this feedback helps other travelers avoid a similar situation, and I truly recommend management to take serious action on cleanliness, maintenance, and how they treat guests when complaints are raised.

We found it difficult to locate the hotel initially but once we got there everything was good. Thank you very much to Nicolas for arranging the extra bed at the last minute!

Excellent value for money. Clean room but lacks some storage space. Charging station!

It was a shame, they were renovating. Our room wasn't ready, but we got an upgrade. Excellent. Also the restaurant was closed, but with the restaurant "Leon", we found a good replacement. Breakfast was rich.

There are no hooks for the coats .

Very noisy at 4am woke us up

A very good culinary experience in addition to a very comfortable room. A welcoming and attentive team, attentive to your needs, it is very pleasant. A top restaurant, impeccable service and very good cooking, thank you from my taste buds. I would still have a request concerning the room doors, we really need to find a solution so that they no longer slam so much, it makes an unbearable noise, especially when some guests are not discreet from 6:30 in the morning, just like the soundproofing of these doors so as not to hear everything that is happening in the corridor. And another thing, the transistor of the air conditioning unit crackles incessantly, it will be necessary to have this checked. These are only small details to be resolved but it can really harm the stay of people sensitive to noise.

- Rooms are large and top-notch - Reception very variable, extremely uncooperative on the day of arrival, but much better on the day of departure - Disappointment: first Logis hotel without an (open) restaurant - Rooms very good

very nice receptionist. neat room, good shower and lovely bed.

Offered the same room as my last visit in March. Renovations now completed. Coffee machine in place and working fridge. Table provided. Air con still a bit hit and miss. But a lot better than before. Ibis takeover at the beginning of July. Hopefully no discernable change in service. Happy to up nt review again to 'Very Good'.

A good value and comfortable hotel with an excellent restaurant.

Excellent all round, I have some difficulty going up and down stairs, not a problem, the lady in reception, Eva , upgraded my room and the new one was on the ground floor.

Overnight stay ++++

To be avoided, at least during the work! When ordering breakfast when checking in, I was told that it would be a "box" because of the work on the restaurant. I was surprised and was told "it is specified when you booked" which is false (I showed it the next morning). To get to the room from reception, gymkhana between the dismantled doors in the corridor (still the work). The shower floor is very slippery and there is no bar to hold on to, guaranteed fall if it is wet (common for a shower...). Hanging towels is very awkward. Back I looked on the website and noticed that it was not up to date, the latest "news" was the Valentine's Day menu (February when it was May) and that there was no mention of the work, therefore the closure of the restaurant. Thank you for the reservations!

Our fourth visit to this hotel. Helpful and polite staff. Good food and comfortable clean bedroom with a very comfortable bed.

Ideal als Etappenübernachtung

Should have let us know when we booked that the hotel was being renovated

Bye bye Logis. Hello Ibis. Expected coffee machine no longer provided (still listed as available on Logis site). Desk area replaced with a shelf to accommodate aircon unit . New air conditioning not heating - no instructions, touch screen not displaying. And smell of paint from corridor refurbishment. Room fridge not cool (as usual). After 8 or so visits a year over the last 2 years, this was the first time all of my reviews were not marked 'very good'. Refurbishment whilst still trading always a difficult balance to get right: didn't work for us. We'll try again when it is part of the Ibis chain.

Not much of a warm welcome & the hotel seemed to be in the last stages of a revamp. The hotel is alongside a highway which was busy in the morning. However, there is effective sound proofing. Curious lighting system in the bathroom which can only be switched on if bedroom lighting is on. Staff much better in the morning & breakfast was good. Might be good if egg boiler was already switched on though.

Breakfast very poor. Lack of pastries, very minimal for the price. We asked for a croissant, as there were 3 left. The receptionist cooked 4 frozen ones that were totally underdone, just like raw dough

Very good value for money, delicious breakfast and comfortable room.

Very well located, comfortable hotel, very good restaurant

Nothing to say about the overall quality, either in terms of reception or accommodation.

High price for a stopover evening.

Cleanliness nothing to complain about, perfect bedding and breakfast large variety of toppings for bread and excellent pastries. Yes I recommend L'Orée de Chartres.

Great welcome, beautiful room. Nothing to complain about

Staff very helpful. Room very clean and bed comfortable. The toilet cover askew. Suggest fit a handle on wall above bath.

Perfect even for large families passing through Chartres. The room was very clean. The hotel is spacious with beautiful outdoor and indoor spaces. Bravo

Great apart from a faulty shower that suddenly went very hot then normal. Showering was risky.

A consistently reliable and pleasant stopover hotel.

Unfortunately we arrived to a closed car park, due to an event group. Staff extremely helpful with our bags. Fire door left open to allow event participants to utilise the electricity which made our room extremely cold.

Very nice and very clean hotel Very good restaurant on the ground floor Very warm welcome

Nice hotel, a bit unclear where to enter, at first. Maybe because of the cycle competition? But not ideal to close out other guests from main entrance. Room very spacious, but cold. We were helped with a mobile heater - great! Shower with very low pressure and not really hot water. Otherwise good. Pity that in France in general and also here you almost NEED to eat meat. As a vegetarian you feel very much like an alien from outer space.

Hôtel et restaurant très agréables

Aging hotel and overpriced compared to current quality. Top staff but really the rest is out of the market

No welcome, no help offered with baggage.

Friendly welcome and excellent room. The evening meal was superb and we enjoyed the variety breakfast on offer.

Another pleasant overnight midweek stay. Comfortable room. Professional, friendly and helpful staff in all departments

The only good thing about this hotel was the convenient location

Everything was ready for our arrival: spacious PMR room, table reserved in the restaurant (the dinner was delicious!) and friendly welcome, smiling and helpful staff. Passing by on our journey, we appreciated the Tesla charging station installed near the entrance to the hotel.

Unfortunately the restaurant was closed but the young lady behind the counter served us at the bar. She was very good and made the effort to speak english as our French is not great! Pillows were not the greatest however.

Beds were hard
Bedside lights not independent of main light switch radiator didn’t work
Small room

The directions for finding g this hotel are not easy to follow but apart from that avery good hotel which we shall use again.

No sockets near the beds and a welcome coffee

Small room but especially noisy at night because as there is no air conditioning you have to leave the window open

Yet another fantastic welcome and stay at this Logis hotel. Nothing was too much trouble for the staff at reception and our family of 5 had such a comfortable stay. We arrived an hiur early without warning yet our adjoining rooms we already available, which was really appreciated after a tiring and hot journey. Breakfast was great value with the 5 euro price for children. All of the produce is fresh and unlimited and the waiting staff kept everythinf topped up right to the end. Anybody travelling between north and south france should consider this hotel for an ideal overnight stay on your journey. Thank you Lola and team once again!

very good value for money. I am used to book 4start hotels, so the quality is lower than what I am used but it was very clean, room was large enough, good table to work, good wifi, good airco, enough free parking, close to shops and restaurants, even you can walk there
breakfast is limited and a bit below my expectation

Great place to stay, we stayed for 1 night as we were touring

Very professional well run hotel, lady on reception very friendly and helpful. Room very clean and well equipped. Great location near to several restaurants and an excellent bar, also close to an enormous LeClerc supermarket. Good parking.

Muy cómodo el hotel, agradable

Everything first class.

Far more than just another budget hotel chain. The communal areas are top rate, including the bar and lovely restaurant. Best of all the service and professionalism of the staff was first class. They went above and beyond to make our family of five feel welcome and comfortable including arranging connecting rooms. Highly recommended.

Great comfortable room Excellent air conditioning Quiet.
Downsides - no lift Breakfast was expensive at €15 each. Scrambled eggs were stone cold and were not being replenished Would expect better quality at this rate.

Very well maintained hotel and friendly staff

There's nothing to say 🥰🥰🥰🥰🥰😊😊

Staff very friendly and helpful. Good facilities around. Beds were comfortable and a good shower.

Good value. Superior room was spacious, comfortable and modern. Dinner had generous portions but slightly tasteless veal steak , poor choice possibly

A successful evening stopover on the way out and back. Comfortable hotel and very welcoming

Warm and welcoming welcome, even at midnight...

Very clean and efficient welcoming staff

Very uncomfortable 80 cm bed from a width point of view, the minimum should be 90 cm, what's more for a room sold at the same price as a room with a 160 cm bed!

Spotlessly clean, large room, spacious bathroom and shower, large and comfortable bed.

je suis déjà aller plusieurs fois dans cette Hôtel, bien placé, bon personnel

Muy agradable la estancia en este hotel . Me gustó mucho la cena . Personal muy amable.

We love Logis Hôtels and book them whenever possible.

Welcoming and good value plus receptionists were very helpful.
Breakfast is fairly basic but all ok and tasty. Presentation was lovely.

The only slight issue was that perhaps the bathroom and bedroom was a little dated but generally ok.

We would certainly stay again.

as announced, no bad surprises, from the welcome to the comfort, everything is ok.

Very warm welcome and extremely helpful staff.

Another enjoyable overnight stay. Welcoming and professional staff

Alright

We love the comfort of the room and the quality buffet breakfast! On a business trip I inform you that I had breakfast included, the woman told me no told me no twice, and I was saved by a young man who took the time to read the small inscription at the bottom of the page indicating breakfast is covered. Please inform all your colleagues for everyone's satisfaction.

Signage to hotel was poor.

Good hotel very well isolated no noise from outside and lots of restaurants all around

Easy access and good position.
Stayed in room 202. Comfortable and quiet, even though it overlooked the entrance.
But 14.90 for a buffet breakfast with only average selection? Not good.

We stayed here 3 weeks earlier and were delighted however this time the staff were not quite as friendly apart from the restaurant waiters who were lovely. My friend couldn’t take a shower as you had to step up into a bath.
When we came to pay for our dinner in the morning the reception charged us 30€ more for the same dinner as we had on our earlier stay as it had been so delicious. See my previous review .
The receptionist disputed my statement and so I had to pay !!!
I’m very upset

Staff very helpful

Easy to get to, good room with good beds, great hot water and heat, nice deep tub.

The hotel staff were very friendly and couldn’t do enough for us. Quick check in, then up to a good room for the money. Comfortable bed, slept well. Had a drink in the bar and there is a restaurant on site. It’s always lovely to have a bar and restaurant on site after a long trip. The hotel was nicely decorated and comfortable. Would definitely stay again. Much more than a budget hotel, but for a budget price. Definitely value for money. Looking forward to our return.

Very attractive entrance and welcoming staff. Excellent accommodation and great evening meal and service

It was an excellent location for a one night stay on the way to calais. The hotel had extremely friendly and helpful staff. The room was great with a few little issues ... wasn't crazy about how the toilet and shower was positioned in the room, maybe just a French thing. No kettle for morning coffee or tea.

I work in 31 departments and I am used to sleeping in a hotel every week, and often via Logis de France. But there, dirty hotel room, cotton swab full of earwax on the floor in the bathroom, pubic hair on the toilet bowl. Hotel located along a 4 lane, very poorly soundproofed, you can hear the road, very ideal for sleeping. For the shower, we wait for the water pressure, we can barely remove the shower gel, we have to wait and wait... For an evening stopover at €134, we expect more comfort. Through my job I spend my time on the road, we sleep in hotels at a certain price to have a good night's sleep, otherwise, we go to lower cost hotels. I was asked why I didn't ask to change rooms, well just too late, I had settled in and changed into something cooler than the shirt. I was entitled to an apology and a 10% discount, but that will not change my opinion, nor my desire to return to this hotel at 134€ for such poor comfort and above all, we are only in Chartres . The only good point that preserves this hotel is the quality of its catering at dinner, very good breakfast, only one downside, the cold scrambled eggs and 15 minutes after the opening of the service..

Good value for money

Very comfortable bedding, clean room, staff present 24/7 and friendly

Comfortable and easy location for overnight stop for Chartres and environs. Attentive staff and good food in the restaurant. Room slightly small but adequate. Pet friendly. Recommended.

An excellent stopover on our way north

Convenient location. Very friendly and helpful welcome. Clean and pleasant room. Good food. Reception were you specially helpful with accessing the Ev charger

Stayed here twice during December and was given same ground floor room as requested. Invalid room was big enough for my wheelchair and shower was perfect for us. Lovely Hotel to break our journey to the UK .

Hotel well located near the main road. Very clean room. Welcoming and smiling staff. Good breakfast.

Very friendly staff and the possibility to load my electric vehicle for free👍

pleasant hotel with great breakfast and restaurant

Très très bel Établissement, accueil toujours très chaleureux et très professionnel. Je recommande vivement ce bel Établissement, les chambres sont très confortables, le restaurant est très sympa, les plats sont très bons et très copieux. Propreté irréprochable, je reviens toujours avec un immense plaisir. Félicitation à tout le Personnel qui œuvre dans cet Établissement.

Chambre impeccable, service: rien à redire.

3 nights spent in the hotel - my room was not cleaned... and neither was the bed!!!

Very pleasant staff.

Good location, excellent service

When booking we asked to reserve a table in the restaurant. When we arrived we were told restaurant was closed because of private function! Our room was cold and turning on heating just blew cold air into room. When we complained to the reception we were told the heating didn’t get turned on until November. We paid extra for a bigger room but our room had a sloping ceiling over one side of the bed - very easy to bang one’s head. No wifi in room, but we were able to log in to Premier Class hotel next door. And finally many hotels provide tea/coffee facilities in the room. Not this one.

High value for money compared to what we can find elsewhere. Room with outdated visuals and somewhat limited quality of cleaning…

Nice stopover hotel with good breakfast. Rooms are comfortable.

Nice hotel and nice room. Very warm welcome, especially as I arrived at the place at 3:30 a.m. after a wedding party. The only downside is the breakfast service which ends at 10 a.m. on a Sunday. It's too early..

Hot water difficult to obtain Noisy environment (2 lane road) Attic room Works around the hotel Restaurant closed No stamp

Wij werden uitstekend ontvangen en geholpen bij het laden van onze plug-in-hybride. Erg klantvriendelijk, schoon en fijne bedden. Met de bus ben je binnen een half uur in het centrum van Chartres. Een echte aanrader !

We travel with our dog and the hotel are always very welcoming and it is a perfect stop off for your journey.

Located on the edge of Chartres, this hotel is very quiet and welcoming. The service is professional and attentive.

Don’t be put off by the area, the hotel is on a small industrial estate. When you get inside it greatly improves . Superb room , very spacious and spotless fitted with all amenities. The restaurant is excellent in the evening and breakfast is very good.

Very welcoming and competent staff. Comfortable rooms, but insufficient soundproofing with the neighboring room: I heard the conversations of the neighbor of the room who spoke normally (I also heard the responses of his interlocutor in video-conference), and I heard the ringing of his alarm (fortunately fixed after mine). For the rest, pleasant place and excellent restaurant.

Good welcome, decent room breakfast a little expensive for my taste otherwise good overall I will come back without worries Arnaud

This was our third stay at this hotel. We stay there on the drive from Dieppe to the Ariege. It is well located on our through route, and provides good accommodation at a reasonable price.
On other occasions we have enjoyed staying in central Chartres. But for an overnight stay, arriving in the evening and leaving early in the morning, this hotel is better.

Enjoyed the stay. Staff as well as food and wine really good

We always like to stop here on the way to Brittany. That means at least twice a year on the outward and return journey. The staff is always very friendly, and our dog is always very well received. A parking space in front of the house is available. There is a restaurant in the house where we always eat very well.

We had the same room on the way to vacation and on the way home, both times we noticed a very unpleasant smell. Maybe it's due to the possible mold infestation? In addition, our friends, who also had a room and only traveled with 2 children, had a much larger room and we also had 2 extra beds for our twins. But the smell was really very noticeable. The friends' other room didn't smell like that.

A little confusing when arriving at the bottom of this commercial area but great hotel, excellent welcome and very good restaurant. It was perfect;

Very friendly and helpful staff, highly recommended!

Hôtel place idéalement près de Chartres mais qui devrait être modernisé côté salle de bains ( pas de douche à l italienne )
Un peu bruyant si on s attardé sur le bruit des clés des occupants le soir

Great place to stay. Very comfortable and friendly

Very clean and comfortable but situated on an industrial estate / retail park

Hotel restaurant very good, roof small flat its geographical location, although ideally located near Chartres, it is in a commercial area

We liked our stay at the hotel. It is near the a11 and convenient for our trip back.

We hear the doors slam

We liked it very much. We missed fresh fruit at breakfast, which is very expensive at 14.90 euros per person. The paper handkerchiefs packed in plastic in the bathroom do not fit in with the rest of the concept of sustainability.

Location is next to the main road. A lot of noise. Ventilation air conditioning did not work ; bad air as you couldn't open the window because of the noise. Bad air in the corridors too. mold in the shower. Breakfast very good. Nevertheless, I would not book the hotel again.

Very good reception and services

The only disappointment was due to the booking.com site. This had -presumably- nothing to do with the hotel. Booking.com offered a 'discount' of 39% on a double-priced room. Result was an expectation for a more luxuriance hotel. And in the end our price was even higher than the offered price 'at the door'. Note that we had 39%+10% genius discount, crazy action of this platform. We felt cheated by booking, te more the moment we heard that the reception had received our complain. Booking.com give another reason to them about our complain! Next time direct booking, not via that platform.

The hotel reception took our story and offered an extra 15% discount. We are satisfied about the handling of the hotel.

Good visit. I would like the breakfast to include non dairy alternatives such as goats milk or yoghurt on request. It appears you cannot cater for allergies.

Lovely hotel and our room was spacious

I enjoyed my stay and came back on my return journey. Would be good if they had aircon in the rooms

Hotel easily accessible. Friendly and available staff. Room of good quality, clean and rather quiet. Very good quality restaurant. Full breakfast.