Restaurant la Vraine

We stayed overnight at the Logis Hotel La Vraine, and it was a disaster! First of all, the restaurant closed at 9:00 PM upon arrival, even though the booking platform stated it was open until 11:00 PM. For a hot meal, we had to go to McDonald's 20 minutes away. Our room smelled strongly of something strange. After 11:00 PM, the staff had gone home, and we noticed that the mattress was covered in urine and blood stains. The smell was clearly urine. We stayed in the room with the windows fully open and didn't sleep. The smell was unbearable! Besides the mattress, the sheet we were sleeping on was also stained, the sealant in the shower was completely covered in mold, and the hairdryer was duct taped shut. I took photos of everything. At 7:00 AM, the staff returned, and we immediately checked out and filed the complaint. I had already sent a complaint to the hotel through the booking platform that night, but the gentleman said he hadn't read it. I showed them the photos and explained my complaints. The gentleman said he was aware of the stench and that the hotel was in discussions with another family who had left the room as it was. I couldn't believe what I was hearing!! We were deliberately left in this filthy room! My wife, child, and I had to spend the night in a room with a urine smell on a mattress that had died some 40 years ago. Again, I have photos; you won't believe what you see. The photos the hotel shows on the booking platform aren't realistic either; they look much nicer than they actually are. We ended our vacation in such a terrible and unpleasant way; we even considered driving home. But that was irresponsible. The hotel couldn't do anything for us, since we'd booked through Booking.com.

Lovely stay at our travels to the south

Very friendly welcome from everyone, comfortable bed (phew for once, a hotel without a too hard mattress and several pillows) and clean. On the other hand, my sister had a room whose bathroom gave off a horrible smell of sewage, shame.

Det havde været billigere at booke direkte via hotellet i stedet for at bruge hotels.com

Good hotel overall for a small village. Deserved little renovation and air conditioning if necessary.

It is a nice hotel, especially if you want to get an insight into the customs of the local population

Welcoming hotel in the heart of the Vosges countryside. The staff was very friendly and welcoming, which made settling in much easier. It's not a 4-star hotel, but everything was good (comfort, bedding, bathrooms, food) and offered a satisfactory price-quality ratio. The breakfast was generous and varied. I highly recommend this accommodation.

Customer for several years now, always very happy.

A warm welcome and a very decent room, as was the dinner. The only downside is that you are asked what type of breakfast you want, and in the morning, after a wait, even being pushed in front, I was brought the other breakfast than the one I requested, which was however corrected after my request.

We had a wonderful stay at this hotel on our way back from our vacation. Everything was great: the welcome, the room, the food, and the breakfast. And everything was very clean!

Great hotel for transit. Friendly reception

Nothing to say, everything was perfect.

Good value for money, room must have been redone recently

Nothing more to say, it was almost perfect.

Welcoming and caring staff with much appreciated flexibility. Good restaurant (dish a little too hot ;-) ) Pleasant room (very warm atmosphere even when opening the window?!?)

Short stay, perfect welcome, lively, very satisfied, thank you

Very good for stop travaling to holliday destination

Good and price worthy stay. Rooms a little worn. Nice and delicious restaurant

Very nice country hotel with a good restaurant.

Everything is perfect

Bar-Tabac-PMU and hotels are not compatible.

heel prettige tussenstop, mooi appartement en heel vriendelijke ontvangst. goede service

Op doorreis een heel fijn hotel. Zeer schoon en een hartelijk en servicegericht onthaal.
Lekker gegeten in het restaurant; ontbijt (wij hadden ‘complet’) was prima voor een heel fijne prijs.

230 euro voor deze overnachting is buiten alle proporties. Kamer is wel mooi en groot.
Voor 230 euro slaap je ook in een heeeeeeel mooi kasteel.

Prima voor een nachtje. Alles in orde. Verouderd maar voldoet. Wij sliepen er op doorreis een nachtje. Goede prijs kwaliteit verhouding

We were very well received in a quiet and very clean hotel. The staff was attentive and very professional. We recommend this establishment

Very good short stay for passing through. Highly recommended

Very nice overnight, close to the highway. Perfect stop between North of Spain or South of France!!!! Dinner simple but very good. We stayed in a gîte, which was a big surprise with the Jacuzzi !!!! Breakfast was top!!! Very friendly service!!!

Top staff All very friendly

a wonderful overnight stay with friendly people and delicious food

Nous avons été très bien reçus. Personnel soigneux et hotel d'une très grande propreté!

Fijn hotel voor tussenstop op reis naar zuid of noord

Het was een aangename verrassing, hotel restaurant maar ook een horeca gelegenheid voor de plaatselijke bevolking. Tevens een Tabakshop en loterij.
Hotelkamer was een woning aan de overkant en zeer schoon.
Restaurant was redelijk en vriendelijk personeel, ontbijt was lekker en alles vers.
Wij komen hier zeker terug.

Prettige en vriendelijke ontvangst , keuken ging om 18:30 open zei de receptionist, toen wij naar het rest. Wilden gaan bleek dit echter om 19:00 te zijn, maar we konden gaan zitten en de bestelling werd meteen opgenomen… heerlijk gegeten , compliment aan de kok, informeel hotel . Goede prijs-kwaliteit verhouding.. zeker als ( door) reis hotel aanbevelings waardig circa 7 minuten van de snelweg

Great location to stop if you travel in France. Very convenient access, great communication and management prepared to address any issue in a very understanding, respectful and professional manner.. thank you!

excellent place to rest, very pleasant welcome

Good room for a good price

A friendly welcome. Comfortable and very clean room. A good address for a stopover or to visit the region.

Good welcome, perfect value for money

Very clean and very welcoming staff

Value for money, services really Very Very Good Well done

All the staff are helpful and close and attentive to Customers

Very friendly staff, good cuisine, reasonable price-performance ratio, hotel, restaurant and bistro are typically French

Good hotel located in a quiet area and offering the possibility of a garage. We enjoyed the ham on the bone which was on the menu this weekend. Very warm welcome and we will definitely come back.

Charming hotel restaurant. Rooms up to number 11 are located in the main part. From 12 onwards, the rooms are in a building across the street. It's not trivial. It feels more like a rental than a hotel, with added services. I was on 14, ground floor, not a sound reached us. The hotel/restaurant staff as well as the lady who was cleaning were very friendly.

We came here for a stopover. Owner is nice and does his best. Speaks really only French. We were with 2 older children and a dog. Apartment/room was very spacious . Bed fine. Nice shower. Carpeting and decoration was a bit sober. The kitchen was also fine just a tad on the expensive side. The only thing we really experienced as very annoying were the tearing motorcycle / moped and car of someone who lives next door until very late. This really made a lot of noise. And after a long ride you need rest, not a roar at the head. Then we might as well have taken a highway hotel. We just went to book something for rest a little way down the road