Hôtel d'Arc

Hello, it would be good if the hotel were indicated by a lighted sign; the hotel is difficult to find at night.

Correcto

The room was ok, the bathroom window only had a glass curtain which I don't really like.

Very lovely hotel, staff very welcoming and friendly, rooms very basic but nice and very clean, our only thing we thought would be nice is to have tea and coffee making facilities in the room, other than that very nice.

Had a room under the roof nr 402 , had to be careful all the time not to bump my head all the time. Carpet in bedroom AND bathroom. Very dirty with spots near the toilet......Toiletpaper without holder so on the dirty floor
Window with no view because of hight.
A lot of money for a room so dirty Swimmingpool, bed and shower were oke. No elevator.
We will never go there again and would not recommend this hotel.

Excellent stay from start to finish. Everyone was friendly and helpful. The room was clean and comfortable and a nice breakfast went down well. All in all a great experience.

Staff made us welcome and were more than helpful with all our needs. They deserve praise.

When we arrived, the hotel was completely closed. We waited until reception opened. At 3:45 p.m., the person who greeted us was not friendly. The first thing she said upon our arrival was "You're too early! Reception doesn't open until 4 p.m., like in all hotels." The layout of the room was not up to par with a three-star hotel. The restaurant was closed, although this was not indicated on the website. We were offered dinner at a brasserie-pizzeria! The village was dreary and gloomy, with no particular attractions.

Lovely hotel in a great location for a stop over. Big, clean room, shower is impressive. Only issue is cost of bar, went to the pool and ordered 3 drinks, a glass of vino, a beer and an ice tea, €18.50!!

Also needed to speak to front desk around 9:30/10 but there was no one to be seen, everything was shut up for the night.

Un peu cher pour ce que c'est!

Check-in is only open from 4 p.m.! Very annoying. Access to the pool is closed on Sundays! This should be mentioned; I came especially for this.

Very nice room with super shower. We enjoyed the pool and had a great dinner.

Pricey breakfast buffet. Breakfast wasn't replenished after 9 am. We were there with children and there were no croissants, pain au chocolat, or yogurt left. They also ran out of eggs. The rooms were very neat and clean. Plenty of towels for the shower and pool. The parking lot was secure and very convenient.

We arrived on July 14th, ... which can explain or excuse some things, but not everything! The person at the reception told us that she was in a hurry ... and didn't have time! ... Neither to give us information, nor to make out the bill we wanted to pay (... she was supposedly supposed to leave within the next 15 minutes). There, we discovered that the restaurant was closed and that this had not been communicated to us in advance; ... and that it was not indicated anywhere on the hotel's website. And the employee, she, did not want to waste her time giving us information, nor searching for an open restaurant on the internet for us. So we were really going to struggle to find something to eat, even though we had just spent nearly 5 hours on the road. We ended up at the Campanile hotel in Dijon, where there was a buffet available: starter buffet, hot dishes (meat and fish) and dessert buffet. And given the friendly and kind welcome, we said to ourselves that this is where we should have stayed. But when we returned almost 3 hours later (around 9:30 p.m.), ... what a surprise to see the employee - supposedly 'in a hurry' - with probably the manager (... she had told us that he would take over), ... still on the terrace! In the meantime, the pool had been re-covered, so that we could no longer use it. After breakfast, another person, much friendlier, took care of us; ... but she presented us with the bill with a supplement of 10 euros for parking in the inner courtyard. However, when we arrived, we had parked - originally - outside; ... before having to - forced and constrained - go back in search of a restaurant. And when we returned, all the spaces on the street were unfortunately occupied. We found the 10 euro 'supplement' to be the final straw! And we asked her to call the manager to inform him of our disappointment. Which she did, after several attempts to contact him. The 10 euros were therefore - with her agreement - finally withdrawn from our account. All of this is a real shame, because the place is truly beautiful, the rooms are large and the bedding is of good quality; but having such a poor sense of hospitality really left us with a bitter taste. Jean-Pierre and Françoise Clinckx - Petit

The hotelroom was not verry clean. I couldn’t walk bearfeet because the carpet was verry sticky.
The bed and the shower where oké but the drains where clogged.
The breakfast was super basic Aldi.
Not a warm welcome.
We slept well, the bed was good. The sheets where clean.

Absolutely not worth the money!

Large room, air-conditioned and with a swimming pool, very good in this heatwave. Varied breakfast, scrambled and boiled eggs. Evening stopover menu with several choices.

Arrived at 8:55 p.m., the receptionist told me that it was too late for the meal for the overnight stay. However, she told me that if we removed the overnight stay, I would pay more. So I didn't eat.... Toilet bowl not fixed. The person in charge of the service sneezed into his hands and didn't wash them....

Good bedding and a nice bathroom with rainshower. The room is rather spartan, not even a wardrobe in it. Breakfast is simple but adequate. The receptionist was helpful in making a reservation for dinner, as the restaurant of the hotel itself was closed.

Gate blocked when we arrived, intercom that didn't connect us to anyone (at 4am in the cold, unacceptable!), no information sheet with a telephone number to call, had to find a number on the internet, the person gave an emergency instruction Bathroom dirty, wallpaper peeling At the start the person didn't know how to accommodate our experience, didn't know how to work the TPE and didn't know how to divide €134 in 2

The reception went very well with a very friendly and helpful receptionist. However, the rooms are rather spartan. What was really problematic was that the lady did not give us the gate code. I think it was an oversight. We were invited to a birthday party and when we came back at 1:30 in the morning, we had to call a loving couple to wake them up so they could give us the code, we waited outside for over 30 minutes which is not pleasant at all! I hope for a goodwill gesture from the hotel.

Beautiful establishment, pleasant meal

Impeccable service and friendliness A team that goes the extra mile A very good address

We enjoyed our stay the room was very comfortable and quiet.
The food was to a high standard and delicious.
We will stay again when we are in the area.

I have stayed at this hotel many times and have been generally happy. On this occasion I was disappointed. There was no soap of any kind in the bathroom. The room was very cold on arrival, despite it being in February there was no heating on to preheat the room prior to our arrival. The bathroom door does not close properly.

Very friendly welcome, very good location close to the highway, easy access for hitchhiking during a journey, clean room, old-fashioned decor

I sent an email to the Logis hotel platform

Hotel booked by Tesla owner. Ik was er in het verleden al eens geweest.

Room was cold when we arrived, had to put on air conditioning. Very little bread for breakfast. Cold dining room. High value for money.

Beautiful hotel, friendly welcome and exquisite cuisine!

Very good meal and professional and friendly welcome

At €10 a pint of beer, you have to take the time to savour every sip!

Warm welcome and clean and spacious room. Good and plentiful evening meal

Alright

Soundproofing of the rooms needs to be improved... especially the doors which let in noise from the corridor and reception on the ground floor.

Warm welcome, Nice room, great breakfast and a parking Place available

Very welcoming, adapts to customers, thank you

We had a very good stay here. The accommodation is very good and the owner very welcoming. There is a lovely little pool to refresh in the summer.

Spacious room, good breakfast and friendly owner

Very nice home ! Good bedding, very quiet hotel. I would come back!!

Nice place, friendly and nice warm swimwing pool.

room very clean, food very good, staff helpful. An enjoyable place to say

In addition to the good reception, there was a reserved response when we asked for a drink. We received no explanation as to what the restaurant and breakfast room was, the swimming pool was closed and could not be used. The food was requested and not prepared properly. The breakfast was good and sufficient. During the night an annoying beep went off from the alarm. There was no response when we called the emergency number. In the morning the response was laconic and it was explained that it happened more often.

Friendly and warm welcome. Spotless and comfortable room. Succulent meal and high quality wine. Perfect stay.

Very good, simple, warm welcome

The restaurant is unworthy of a home. We had dinner, the only choice that was offered to us was a frozen pizza that was really not good. Concerning breakfast 14€ for this type of service, it's a steal!!!!!!

Comfortable hotel. Very good restaurant. Very welcoming and caring waitress.

Superb service, high quality cuisine, the rooms are spacious and well appointed Easy parking Very good value for money I highly recommend See you soon Philippe

Excellent welcome

Much too expensive considering the service. 100 euros a night to be woken up by party people who come banging on room doors and bawling in the corridors. The establishment does not deserve to be listed logis de franc

Pleasant hotel and staff also, however 2 concerns to report: - Tesla charging at destination...paying...so no interest in staying there for the free charging as you can find elsewhere...and ultimately as expensive as if I had gone to a supercharger...so it would be interesting to notify the customer before...and then not be listed as a destination charge since the interest is to access it free of charge for customers...in theory as others do in other accommodations... - Invoice issued in the evening but paid the next morning, and then the person in charge told me that she cannot validate my housing loyalty vouchers because she does not have the right to do so... For the rest it was very friendly

Room with 1 cm of dust around the bed…. Cobweb in the corner of the room around the bed…. And zero coke served during the meal expired since 2020… it is April 2024!!!!!!

Difficult to judge overall as we were the only guests in the hotel just a couple of days after the Easter Weekend. Staff were welcoming and friendly; room was of good quality and spotlessly clean; breakfast was excellent and dinner was good, but for both meals we were the only people in the hotel. There were no curtains in the bathroom windows so using the facilities after dark involved fumbling around without lights on in order to avoid giving a show for the people in the street below the first-floor window.

Well equipped hotel with inside parking slots you can book with 2 of them for electric cars, you can charge overnight for a reasonable cost. Food quality was quite good, and the restaurant room is nice as well.

Loved the hotel and the gentleman that looked after us, the only disappointment was the food in the evening, the bar is delightful, as was the wine and ambiance. Will definitely return.

Noise from the road. Noise from reception. Poor dinner. Unattractive dining room. Breakfast only adequate. The hotel needs to improve what is on offer.

Very pleasant stay.

A good evening stopover

It looks nicer in the photo than it actually is. Rooms nothing special, too much money for the room. No breakfast.