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Frequently Asked Questions

I have a question about the ETIK loyalty programme?

If you have any questions about the ETIK loyalty programme, please find the frequently asked questions here.

I want to cancel my booking, what do I do?

Only cancel your booking through the same channel through which you made your booking (logishotels.com, hotel direct or online travel agency such as booking.com, expedia.com).

Check your cancellation policy on your confirmation first, as some rates are non-changeable and non-cancellable.

If your booking is cancelable and you have booked through Logis Hotels channels, you have three possibilities:

  • On this page "Manage my booking", enter your booking number and the email you used to make your booking to manage it directly.
  • On the booking confirmation email, a "Manage my booking" button allows you to cancel the booking directly.
  • If you are an ETIK member, connect to your account from this page "My account" to manage your bookings.
  • By contacting the Central booking Office here.

I want to change a booking, how do I do it?

Modify your booking only through the channel through which you made your booking (logishotels.com, direct hotel or online travel agency such as booking.com, expedia.com).

First of all, you must have the booking  number indicated on the booking confirmation e-mail, then you have three options:

Booking from the Logis Hotels website or application:

  • Online, you can cancel and make a new booking . Check the cancellation conditions of the hotel in question beforehand.
  • Contact the Central bookings Office here.


Booking directly with the hotel:

  • Contact the hotel directly, specifying your name, your dates of stay and the number of rooms to be changed.

I would like to know if the hotel has a restaurant or catering service

If the hotel has a restaurant, you will find a "Restaurant" section in the hotel's file.

 Onglet restauration

For hotels without a restaurant, it is possible that some hotels offer small-scale catering (snacks, jars, boards, etc.). This is mentioned in "Hotel facilities and services".

For hotels without restaurants, some have agreements with partner restaurants.

 

I want to travel with my pet

Each hotel is free to accept or not animals. This information can be found in the hotel's description under the heading "Hotel facilities and services" or under the frequently asked questions about the hotel.

Some hotels charge an additional fee for accommodating pets. This information can be found in the "Hotel facilities and services" section. Some hotels indicate the price of this option at the time of booking confirmation.

I want to know if the hotel has parking facilities

Some hotels have private parking facilities, which may be free or subject to a charge. In the hotel's description, this information can be found under the heading "Hotel facilities and services", with details of whether this service is free or not.

I would like to know if the hotel has an electrical point

Hotels that have an electrical power point are marked 'Electrical power point' in the 'Hotel facilities and services' section. Some hotels charge for this service, so please contact the hotel to find out more.

What are the hotel's opening hours?

The opening hours can be found on the school page in the "Info" tab > "Opening hours" section.

What are the hotel's arrival and departure times?

Arrival and departure times are specific to each school and can be found on the school's page in the "Info" tab > "Timetable" section

Bookings and Stays

I want to make a booking, what should I do??

Online
 
On logishotels.com
On the Logis Hotels application available on App Store and Android
 
By phone 
 
Via the Logis Hotels booking centre on + 33 (0)1 45 84 83 84 from Monday to Friday from 9am to 6pm (without interruption)
Directly by contacting the hotel. Find the contact details on logishotels.com in the hotel's file under the heading "Practical information" > "Contacts".

I want to know if a hotel is available, where can I find the information?

From the home page :
 
Type the name of the hotel concerned in the search engine as well as your dates of stay.
 
 
From the hotel's file:
 
Select your dates of stay from the search engine and click on "See rates".
 
 
In both cases: 
 
If rooms are available in the hotel they will be displayed. 
If the hotel is not available, a calendar with other availabilities will be displayed.

I want to change a booking, how do I do it?

Modify your booking only through the channel through which you made your booking (logishotels.com, hotel direct or online travel agency such as booking.com, expedia.com).
 
Check if your booking is editable or cancellable, you can then modify it. First you have to cancel your booking in "My bookings", and then re-book.
 
First of all, you must have the booking number indicated on the booking confirmation e-mail, then you have three options:
 
Booking from the Logis Hotels website or application:
 
Online, you can cancel and make a new booking. Check the cancellation conditions of the hotel in question beforehand.
 Contact the Central Bookings Office here.
Booking directly with the hotel :
 
Contact the hotel directly, specifying your name, your dates of stay and the number of rooms to be changed.

Where can I consult the booking and cancellation conditions for my stay?

You can find them :
 
At the time of booking
 
In the description of the rooms and rates in the hotel's file and on the booking confirmation page.
 
 
 
After your booking
 
- from your booking confirmation email.
 
- from the "My account" page, in the middle of the page, find "access a booking directly", enter your booking number and email.
 
- from your account, "My account", you have access to all your booking.

I want to cancel my booking, what do I do?

Only cancel your booking through the channel through which you made your booking (logishotels.com, hotel direct or online travel agency such as booking.com, expedia.com).
 
Check your cancellation policy on your confirmation first, as some rates are non-changeable and non-cancellable.
 
If your booking is cancelable and you have booked through Logis Hotels channels, you have three possibilities:
 
From the booking confirmation email, a link allows you to cancel the booking directly
If you are an ETIK member, connect to your account from this page "My account" to manage your bookings.
From the website, on this page "Manage my bookings", enter your booking number and the email you used to make your booking to manage it directly
By contacting the Central bookings Office here.

What is an on-demand booking and how do you identify it?

On request" is identifiable in the room rate.
 
When you book a stay "On request", a message is sent to the hotel to check availability. The hotel has 24 hours to check its availability and send you a feedback by email:
 
What to do in case of positive feedback?
 
An email is sent to you to confirm the availability and you have 48 hours to send a feedback to the hotel.
 
You will be invited to click on the link in the availability confirmation email.
 
Finally, enter your credit card details to confirm your booking.
 
If the hotel does not receive a return from you within 48 hours, the booking is automatically cancelled.
 
What to do if there is an alternative proposal?
 
If there is no availability for the room you wish to book, but another similar room is available, the hotelier may offer you the available room. You will receive an email to which you can reply within 48 hours to confirm the booking.
 
What should I do if I receive a negative feedback?
 
If you receive a negative message, it means that the hotel is not able to accommodate you on the dates mentioned. We invite you to book on logishotels.com another hotel nearby.

Can I book online with an e-gift card?

When you book online, your credit card is requested to guarantee the booking. You can then specify in a comment on the booking confirmation page that you will pay part of your stay with a LOGIS HOTELS e-gift card once you are on site.

I have not received a booking confirmation, what should I do?

Remember to check your spam or junk mail or contact reservations-hoteliers@logishotels.com

Where can I find my upcoming bookings?

If you are a member of the ETIK loyalty program you can find your bookings here by logging into your account.
 
 
If you are not a member of the ETIK loyalty program, you can view only one booking at a time by going to the "Manage my booking " page, enter your booking number and the email you used to make your booking.

What are the hotel's arrival and departure times?

Arrival and departure times are specific to each hotel. 
 
 
You will find the information in the hotel file, under the heading "Hotel facilities and services", in the "Arrival and departure" section.

What if I arrive outside reception hours?

Most hotels are able to accommodate you outside reception opening hours.
 
However, please inform the hotel and they will tell you how to proceed.
 
You will find the contact details of the hotel in your booking confirmation.

Facilities and services

I want to know if breakfast is included in the room rate

When choosing your room, if the hotel offers a rate with breakfast included, the information will be present in the rate description.
 
If breakfast is not included in the rate:
 
You will find the information about the breakfast price in the section "Hotel facilities and services".
You can also choose to book your breakfast in the options just before confirming your booking.

I want to know what facilities and services the hotel offers, where can I find the information?

All the facilities and services offered by the hotels are listed directly in the hotel's file under the heading "Hotel facilities and services".
 
For hotels with a restaurant, the information on the facilities and services can be found in the section "Restaurant facilities and services".

I want to know if the hotel has wifi access?

On the hotel page, go to the "Hotel facilities and services" section to find out if the hotel has wifi access.

I want to know if I can travel with my pet?

Each hotel is free to accept or not animals. This information can be found in the "Hotel facilities and services" section or in the frequently asked questions about the hotel.
 
Some hotels charge an additional fee for pets. This information can be found under the heading 'Hotel facilities and services'. Some hotels indicate the price of this option at the time of booking confirmation.

I want to know if the hotel has disabled / PRM access?

hotels with access for disabled persons or persons with reduced mobility have the words "Disabled access to the hotel" and/or "PRM rooms" in the "Hotel facilities and services" section.

I want to know if the hotel has parking facilities

Some hotels have a private car park, and this may be free of charge or for a fee. This information can be found under the heading "Hotel facilities and services", with details of whether this service is free or not.

I would like to know if the hotel has an Electric terminal

Hotels that have an electric terminal are marked "Electric terminal" in the "Hotel facilities and services" section. Some hotels charge for this service, please contact the hotel to find out more.

I want to know if the hotel has a bicycle room

Hotels with a bicycle room display the information on their property page under the heading "Hotel facilities and services".
 
We also offer a Bicycle Quality Charter with specific facilities dedicated to cyclists, including a closed bicycle room. You can find all the participating hotels here.
 
For participating hotels, this "cycling holiday idea" information can also be found in the hotel's file in the "Information" -> Holiday ideas section.

I want to know if the hotel has a motorbike room?

Hotels with a motorbike room display the information on their hotel sheet under the heading "Hotel facilities and services".
 
We also offer a motorbike quality charter with specific facilities dedicated to motorcyclists (including a closed garage). You can find all the participating hotels here.
 
For participating hotels, this "motorbike holiday idea" information can also be found in the hotel's file in the "Practical information" => Holiday ideas section.

I want to know if the hotel has air conditioning

hotels with air-conditioning in the rooms are marked "air-conditioned" in the hotel card under the heading "Hotel facilities and services".

I want to know if I can add a baby bed or an extra bed in the room

This information can be seen directly in the equipment details of each room. If the information "baby bed" or "extra bed" appears, it means that the room can accommodate these facilities. A supplement may be required depending on the hotel.

I would like to identify the rooms on the ground floor

Please contact the hotel directly.

Why can't I find the fireplaces and cookers on the site?

Logis Hotels has reinvented its names to make them more direct and clear. This allows you to find the hotel and restaurant that best suits your desires.
 
As a result, since 2022, 78% of guests find the new promise more convenient to make their choices.
 
Simple names for even more personal and intense moments, depending on the experience you want to have.
 
You will find the following experiences on our website:
 
 
At the hotel: Hôtel Essentiel, Hôtel Cosy, Hôtel Elégance, Logis D'Exception
 
 
At the restaurant: Restaurant de Terroir, Restaurant Gourmand, Restaurant Savoureux, Table Distinguée, Table d'Exception
 
At the restaurant: Restaurant de Terroir, Restaurant Gourmand, Restaurant Savoureux, Table Distinguée, Table d'Exception

I would like to know if a hotel has a swimming pool

To find out if an hotel has a swimming pool, go to the hotel card in the "Hotel facilities and services" category in the "Facilities" section

Restaurant

I would like to know if the hotel has a restaurant or catering service

If the hotel has a restaurant, you will find a "Restaurant" section in the hotel's file.
 
For hotels without a restaurant, it is possible that some hotels offer small-scale catering (snacks, jars, boards, etc.). This is mentioned in "Hotel facilities and services".
  
For hotels without restaurants, some have agreements with partner restaurants.

I would like to reserve a table at a restaurant, what should I do?

To reserve a table at the restaurant, please contact the hotel directly by telephone or email.

I would like to know the opening hours of a restaurant

To find out the opening and closing times of a restaurant, go to the "Restaurant" tab in the "Restaurant opening times" section of the hotel's file.

I want to know the types of dishes offered in the restaurant

You can find the types of dishes and cuisine offered in the restaurant, in the card of the hotel in the tab "Restaurant".

What are the prices in the restaurant?

You can find the indicative prices charged at the restaurant in the "Restaurant" section in the "Menu" section.

Business trips and evening events

What is a milestone evening and how can you benefit from it?

The evening stopover is a fixed price for professionals only and includes at least one night, breakfast and dinner. 
 
In some cases, two other types of stopover evenings can be proposed to you: 
 
an overnight stay with breakfast
an overnight stay with a meal offered by a partner restaurant
As this rate is for professional use, you may be asked to provide a business card or a business card as proof.

How do I know if a hotel is offering the stage party?

You have several possibilities:
 
From the search engine on logishotels.com, select that you are travelling on business, and you will find the evening stops.
 
If you have entered your dates of stay in the hotel's search engine, the evening stopover will appear first in the list of rooms, if the hotel has availability.
Otherwise, the evening stopover cannot be booked online.
 
On the hotel's page, this information is available under the heading "Hotel facilities and services".

Do I get any benefits for business travel?

You can benefit from the Soirée Etape rate, which is a flat rate reserved for professionals.  
 
You can also join the ETIK loyalty programme to earn euros during your stays. To find out more

I want to know if the hotel has a co-working space?

To find out if a hotel has a co-working space, simply go to the hotel's details under the heading "Hotel facilities and services". If the hotel has a coworking space, this information will appear.

I want to know if the hotel has a seminar room?

To find out if a hotel has a seminar room, simply go to the hotel's profile under the heading "Hotel facilities and services". If the hotel has a seminar room, this information will appear.

I want to organise a seminar, what should I do?

You can find the list of hotels with a seminar room here.
 
Once you have selected the hotel of your choice, you will find the contact details for the hotel in the "Practical Information" -> Contacts section.

Payment and billing

Will I be charged when I enter my credit card number to book my stay?

Your credit card serves as a guarantee for your stay. However, if you have chosen a stay for which the booking conditions indicate prepayment, the hotel may deduct all or part of the stay before your arrival. Please refer to the booking conditions mentioned in your confirmation email.

Why do I need to provide my credit card details?

Your bank details are used to guarantee your booking.

When should I pay for my stay?

On arrival or departure from the hotel unless the booking conditions state that your stay must be prepaid.

I want to know which payment methods are accepted?

To find out which means of payment are accepted, go to the hotel's page under "Practical information" -> Means of payment.
 
To find out if holiday vouchers are accepted, go to the "Hotel facilities and services" section of the hotel. If the mention Holiday vouchers appears, it means that they are accepted.

I want to pay with holiday vouchers, is this possible?

To find out if an hotel accepts holiday vouchers, go to the hotel's page under the heading "Practical information" and then "Means of payment". If the word "Chèques Vacances" appears in this heading, it means that holiday vouchers (ANCV) are accepted on site.

I would like to have the invoice for my stay, what do I do?

Only the hotel in which you stayed can provide you with an invoice for your stay. We advise you to contact the hotel concerned to obtain your invoice.

Will I be charged if I cancel my booking?

Please refer to the cancellation conditions of your stay. You can find them in the confirmation email you receive.

Questions about the Covid 19 and the vaccination pass

Do I need my vaccination pass to move around the hotel?

Since March 14, 2022, the Vaccine Pass is no longer required in the hotels and restaurants of the Logis Hotels Group in France.
 
For other countries, we invite you to find out locally about the measures taken by each country here.

Do I need to show my pass to take my meal?

As of March 14, 2022, the Vaccine Pass is no longer required in the hotels and restaurants of the Logis Hotels Group in France.

Can I cancel or postpone my stay if I have Covid?

Cancellation or postponement of your booking depends solely on the cancellation conditions of your stay. We invite you to consult them on your booking confirmation email and then to contact the hotel if you are within the cancellation period.
 
If you have taken out cancellation insurance with our partner Safebooking, a COVID guarantee is included in the contract. We invite you to contact them by email at sinistre@declare.fr or to connect to www.declare.fr

E-gift card

What is an e-gift card?

The e-gift card is a dematerialised card that can be spent at the hotel, restaurant or any other service during your stay. The e-gift card can be offered by email directly to the beneficiary or printed within a minute of purchase.
 
The e-gift card can be used in several instalments and is valid for 2 years from the date of purchase.

I want to send an e-gift card, what do I do?

You have two options for sending the e-gift card:
 
Print it yourself and send it by email or hand it to the recipient
Send it directly to the recipient's mailbox.
When you purchase the e-gift card, you will be asked to choose the method of delivery.

I have ordered several cards, but my order is still being processed.

When purchasing multiple e-cards or large amounts, additional checks are required to limit the risk of fraud. If this is the case, an email is sent to notify you that the order is being processed. Once the check has been completed, you will receive your e-cards.

I have ordered an e-gift card, can I change the amount or cancel it?

It is not possible to change the amount of an e-gift card. However, you can contact the booking Centre here to cancel an order in order to place a new one.

I made a mistake with the beneficiary's email address, can I change it?

To change the beneficiary's address in case of error, please contact Customer Service here.

I would like to offer e-cards to my employees, what should I do?

To offer e-cards to your customers or employees, please click here.

I want to buy an e-gift card with my ETIK loyalty vouchers, is this possible?

Only credit cards are accepted to buy e-cards.

I have received an e-gift card where can I use it?

You can use your e-gift card in our 2000 hotels and restaurants in Europe among the following brands Logis Hotels, Cit'Hotel, Urban Style, Demeures & Châteaux, Singuliers Hotels, Auberge de pays

I have an e-gift card, how can I check my balance?

You can check your e-gift card balance by clicking here and entering your e-gift card details.

I have received an e-gift card, until what date can I use it?

E-gift cards are valid for 2 years from the date of purchase. The validity of the e-card is indicated directly on the e-card.

Can I extend my e-gift card

E-gift cards are valid for 2 years and cannot be extended, except in exceptional cases (covid ...). Please contact Customer Service here.

I want to pay for a holiday with an e-gift card, what do I do?

You can pay for your stay with an e-gift card on site. You can pay for all or part of your stay with your e-gift card depending on the amount.

Can I pay in restaurants with the e-gift card?

You can pay all or part of your restaurant bill with the e-gift card.

Can I pay with several e-cards?

E-gift cards can be combined. You can therefore pay for services on site with several e-cards.

Cancellation insurance

How do I take out cancellation insurance?

You can take out cancellation insurance at the time of your reservation or up to 48 hours after your booking by clicking here.

When will I be charged for cancellation insurance?

The insurance is charged directly online at the time. If the payment was successful, you will be debited directly after your insurance purchase.

I have cancelled a booking, how do I activate the insurance?

To claim reimbursement from the insurer following a cancellation or interruption of your stay, go to www.declare.fr. You must then click on "declare a claim" and follow the procedure.

Can I cancel my insurance?

The insurance is non-cancellable.

Feedback after my stay

I am not satisfied with my stay, who should I contact?

To report any problems with your stay, please complete the following form: form.
 
 Select the reason for your dissatisfaction in the drop-down menu "Your request concerns".
 
You can also send an email to service-qualité@logishotels.com

Where can I leave a review of my stay?

You can leave a review of your stay depending on the channel through which you booked:
 
If you made your booking on the logishotels.com website or the Logis Hotels application:
An email will be sent to you a few days after your stay and you will be able to leave us your review.
 
If you booked directly with the hotel or on another website:
You can send your review to the following email: service-qualité@logishotels.com

International Guide

Where can I get the International Logis Hotels guide?

You can obtain the Guide Europe des hôtels-restaurants Logis Hôtels directly from the hotels in the Logis Hotels-Cit'Hotel network: Demeures & Châteaux, Singuliers Hôtels, Logis Hotels, Cit'Hôtel, Urban Style and Auberge de pays.

Contact

Can't find an answer to your question?

If you have not found the answers to your questions, please contact the Central bookings Office:
 
Via this form: contact form

Join the Logis Hotels Group

I want to join the Logis Hotels Group, how do I go about it?

You are a hotelier or independent owner and wish to join the Logis Hotels Group
 
You can contact us directly at 01.45.84.75.69 or by filling in the contact form on https://groupe.logishotels.com/
 
You are a candidate and wish to work for the Logis Hotels Group
 
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