Updated on 24 March 2022.


Dear customers, 


We know that your travel plans may be affected by the exceptional situation concerning Covid-19 and we apologise for any inconvenience this may cause. On this page you will find our measures to guide you through this unprecedented period.


At LOGIS HOTELS, your health and the health of our teams is an absolute priority

LOGIS HOTELS is working in close collaboration with a representative committee of 30 hoteliers from the group and industry professionals, particularly in the field of health and safety; we have drawn up a guide for implementing health measures and a protocol for welcoming guests.

You can find all the health measures here.


Are you travelling to European countries other than France?

We invite you to find out locally about the measures taken by each country when you travel.



Vaccination pass 

Since March 14, 2022 in France, we inform you that the Vaccine Pass is no longer required in hotels and restaurants in France of the Logis Hotels Group.

Are you a company or a professional traveller?

For personalised assistance, please contact our specialised booking centre by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or call: +33(0)1 45 84 83 84 that we can organise your booking.


Changes & Cancellations

How do I change a booking?

Any request to change a booking should be sent to the Logis Hotels Booking Centre by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Requests for changes may result in cancellation conditions being applied.


What are the cancellation conditions?

Bookings with the words “Free Booking and Cancellation”: your booking can be cancelled free of charge up to 2 days (48 hours) before the check-in date, at the latest. However, specific booking and cancellation conditions for certain hotels, communicated to the guest at the time of booking, may apply.

For more information, see the general terms and conditions of sale.

For non-cancellable and/or non-refundable bookings, we recommend that hoteliers give you a credit note in the amount of your booking, valid for a maximum period of 18 months, (Order no. 2020-315 of 25th March 2020) and help you plan your future stay:

  • If the price of the chosen stay is higher than your credit note, you will only have to pay the difference.
  • If the price of the chosen stay is lower than your credit note, the balance can be used at a later date at our establishment within a maximum period of 18 months.



Ensure the future of our independent hoteliers


Preserving local jobs for more than 15,000 people and 3,000 apprentices in France is our priority.

In order to support independent and family-run hotel and restaurant businesses, we immediately put in place a support plan of more than 1.7 million euros.

In the coming months, each booking you make on or directly with the hotels, will mean that independent hoteliers can look forward to the year 2021 with a greater peace of mind. And don’t hesitate to ask your companies for exceptions to be able to book outside the “global” booking platforms which charge an average of 25% commission and have shown no support for our hoteliers during this unprecedented Covid-19 crisis. Thank you for you help!


Take care of yourself


 We are closely monitoring developments and will keep you informed as regularly as is necessary.


All the Logis Hotels & Cit'Hotel teams

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