Dear customers, 


As the situation related to the Coronavirus (Covid-19) pandemic evolves, the Logis Hotels group strives every day to meet your needs and those of its hoteliers.

We know that your travel plans may be affected by the exceptional situation related to Covid-19 and we are sorry for this. You will find on this page our measures to accompany you during this unprecedented period.


At LOGIS HOTELS, your health and that of the teams is an absolute priority

In close collaboration with a representative committee of 30 hoteliers from the group and industrialists in the sector, particularly in the field of hygiene, LOGIS HOTELS has drawn up a guide for implementing sanitary measures and proposes a protocol for welcoming customers.

Find all the sanitary measures here.


An adapted catering offer

French Authorities have announced the reopening of restaurants in risk-free areas (green-colored) as of June 2nd and terraces in the orange-colored ones. Restaurants have adapted their functioning. Find out the commitments charter. For a Safer Stay !


Are you a company or a professional traveller?

For personalised assistance, please contact our dedicated reservation centre by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or call: +33(0)1 45 84 83 84 so that we can organise your reservation.


Changes & Cancellations

How do I change a reservation?

Any request to modify a reservation is sent to the Logis Hotels Reservation Centre by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Requests for modifications may result in the application of the cancellation conditions.


What are the cancellation conditions?

With the mention "Reservation and Cancellation free of charge": the cancellation of your reservation is free of charge at the latest 2 days before the arrival date (48 hours). However, reservation and cancellation conditions specific to certain hotels and communicated to the customer at the time of reservation may apply.

To find out more, see the general terms and conditions of sale.

For non-cancellable and/or non-refundable bookings, we recommend that hoteliers provide you with a credit note equivalent to the amount of your booking, valid for a period of 18 months maximum, (order n°2020-315 of 25 March 2020), and to organise your future stay:

  • If the price of the chosen stay is higher than your credit note, you will only have to pay the difference.
  • If the price of the chosen stay is lower than your credit note, the balance can be used later at our establishment for a period of 18 months maximum.


Extension of the ETIK loyalty jackpot


If you are a member of the ETIK loyalty program, you should know that your jackpot and your loyalty cheques soon to expire have been extended until August 31, 2020. The expiry dates at the end of March and the end of June have also been cancelled.


Let's keep the link


Our teleworking teams are there to respond to your needs. By email: This email address is being protected from spambots. You need JavaScript enabled to view it..


Let's be united and share our good mood at through our accounts on Instagram or Facebook.

  instagram Logis Hôtels     facebook Logis Hotels


Sustaining the future of our independent hoteliers


Preserving local jobs for more than 15,000 people and 3,000 apprentices in France is our priority.

In order to support the independent and family-run hotel and restaurant industry, we immediately implemented a support plan worth more than 1.7 million euros.

In the coming months, with each reservation you make on or directly with the hotels, you will enable independent hoteliers to look forward to the year 2021 with greater peace of mind. And don't hesitate to ask your companies for exemptions to be able to book outside the "global" reservation platforms which charge an average of 25% commission and have shown no solidarity with our hoteliers during this unprecedented Covid-19 crisis. Thank you in advance!


Take care of yourself


We have never faced such a challenge, but our commitment and spirit of solidarity has never been stronger. We are closely monitoring developments and will keep you informed as regularly as necessary.


Take care of yourself and your loved ones,


See you soon in our hotels and restaurants,


All Logis Hotels & Citotel teams