Advance payment : TERMS OF SALES
Article 1: Reservation
It is recommended that anyone wishing to stay at the Hôtel Le Vanséen*** book in advance.
When making any reservation, the customer will pay a deposit.
The hotel contract is deemed concluded upon agreement between the parties. Reservations made on our site are effective after debiting the reservation fees. In the event of rejection, the hotel may cancel this reservation.
The hotel reserves the right to pre-authorize the credit card upon guest arrival.
Article 2: Payment
The accommodation benefit is payable no later than the day of your arrival. For long-term rentals (1 week or more), bills must be paid every week.
We accept the following bank cards: Visa, Eurocard-Mastercard. It is also possible to pay in cash.
A valid bank card in the customer's name will be required as a guarantee. A bank imprint is made as guarantee. In some cases, however, the imprint may appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Customer's bank even before the actual debit is effective. In this case, the balance will be automatically re-credited by the bank to the Customer and may possibly appear as a refund.
Room rates are per night.
In the event that you cannot provide us with a valid credit card, we will be forced not to grant your room rental request.
Article 3: Tourist tax
The tourist tax is included in the price of the reservation. It is in force in the municipality and payable on site. Amount in effect in 2024: 1.50? per person and per night.
Article 4: Cancellation / modification of reservation and commitment
In the event of modification or cancellation of reservation, all customers are required to notify 48 hours before the arrival date.
Outside this period, the stay will be due.
Delays in arrival or early departures cannot under any circumstances give rise to a refund.
In the event of cancellation or modification up to 2 days (48 hours), or 5 days depending on the terms of the reserved rate, before the arrival date, the hotel does not charge any fees (request made by email).
In the event of a no-show, the hotel requires 100% of the stay and will have the possibility of re-renting the room.
In case of modification during the stay the hotel requires 100% of the stay.
?Non-refundable? reservation: the full amount of the stay is charged at the time of reservation. Non-modifiable, non-cancellable and non-exchangeable.
Article 5: Access to rooms, departure and arrival
Anyone wishing to stay at the hotel is required to make their identity and that of the people accompanying them known.
On the day of arrival, rooms are available to customers from 4:00 p.m. from May to September and 5:00 p.m. the rest of the year. Early arrival possible from 1 p.m. to 4 p.m. charged ?25
On the day of departure, rooms must be vacated no later than 11:00 a.m.
Nightly rental ends at 11:00 a.m. (until 2:00 p.m. with a supplement of +25 Euros), regardless of the customer?s arrival time.
When leaving, the customer must return their room key to reception. In the event of loss or non-return of the Hotel card at the end of the stay, the latter will be billed to the customer in the amount of 10? per copy.
Article 6: Domestic animals
Pets are allowed in the hotel with a supplement of 5?/night/pet
Guide dogs for the blind are admitted free of charge with prior agreement from the hotelier.
A pet is the responsibility of the room tenant. It is forbidden to leave it unattended in the room.
Any damage, caused voluntarily or involuntarily, must be paid by the tenant of the room.
Article 7: Group
A Group reservation is considered from 10 rooms reserved. A 10% discount is granted on the room price for all group reservations.
A deposit of 30% of the total amount of the stay will be requested at the time of booking for confirmation. In the event of cancellation or modification up to 15 days before the arrival date, the deposit will be refunded (excluding fixed cancellation fees of ?100).
In the event of cancellation or modification a maximum of 15 days before the arrival date, the deposit will no longer be recoverable.
Article 8: Hotel stay
The customer is asked, upon arrival at the hotel, to complete an arrival form. To do this, the customer will be asked to present an identity document in order to verify their identity.
The client accepts and undertakes to use the room in a reasonable and consistent manner and as a good father. Also any behavior contrary to good morals and public order will lead the hotelier to ask the customer to leave the establishment without any compensation and or without any reimbursement, if payment has already been made. If no payment has yet been made, the customer will have to pay the price of the nights consumed before leaving the establishment.
Smoking or vaping is not permitted inside the hotel. Otherwise, the customer is exposed to a penalty corresponding to the closing and full cleaning of the room. The hotel plans to charge a flat rate of ?150.00? for refurbishment of the room.
Article 9: Complaint
Any complaint about the quality of the services provided must be presented to the hotelier as quickly as possible.
Article 10: Consumer mediation
The Customer is informed by the hotel of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of the Book VI of the Consumer Code.
Article 11: Acceptance of regulations and general conditions of sale
The hotel?s internal regulations apply to all reservations. Any stay entails acceptance of the special conditions and internal regulations of the Hotel. Failure to comply with the above provisions results in immediate termination of the contract.
Article 12: Disputes
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
In the absence of an amicable agreement, the consumer has the possibility of contacting the consumer mediator to whom the professional reports, namely the Association of European Mediators (AME CONSO), free of charge, within one year of the complaint. written addressed to the professional.
Non-refundable your reservation is out of time for a free cancellation : Free cancellation up to 48 hours before
Beyond the night first night is due
Rate not eligible for the loyalty programme 
