Restaurant Au Cerf d'Or

Spacious and comfortable room with a beautiful bathroom. Friendly and efficient staff. Dining available on site. Hotel very well located for exploring Strasbourg on foot.

The only drawback was that as a tall man, the room we had (no. 9), was dangerous. I would definitely request a different room next time (I am 6’4”, and I recommend you don’t put people like me in that room).

Very comfortable quiet room. Excellent bed.

Greatand supportive staff, receptionist was very kind and helpful. Room was super clean and spacious. Best location as well.

Very nice service. Varied and generous breakfast. Warm welcome. The rooms are beautiful and spacious.

Dynamic and very friendly team. Perfect room and excellent meal. Thank you.

Very nice room in the attic with air conditioning 👌

The hotel is very well located and the room very beautiful. We were welcomed by a very pleasant alternator who took very good care of us during our stay. We would like to thank her for her welcome and the care provided. The only downsides of the stay: the pillows were a little too hard. And the fact that we had to leave the room about twenty minutes in a hurry at 11 p.m. on Sunday because a fire alarm went off by mistake. The hotel did not offer any compensation following this incident nor did it offer a formal apology (except through the alternator when the problem was resolved). I nevertheless recommend this hotel, which is very charming.

Many thanks to all the teams at the Ettenheim Hotel and the Au Cerf d'Or Restaurant! Warm and professional welcome. Hospitality and friendliness throughout the stay. Very, very strong recommendation - ideal for anyone who prefers to spend their holidays in a comfortable establishment. Friendly and friendly staff! High-quality products at breakfast. In the restaurant, homemade Alsatian specialties (Bouchée à la Reine with spaetzle / magnificent!!!; Baeckeoffe / what a great discovery!!!) - many thanks to the chefs.

Very helpful and kind staff.

Chefin sagt: Toll, Toll, Toll, war alles toll. Nur die Kopfkissen waren win bisschen hart……..

Perfect

Great experience, very friendly welcome. The triple room is ideal, spacious and cozy. Excellent breakfast. Too bad our schedule did not allow us to enjoy the hotel longer and try the restaurant, we will definitely come back.

Some technical problems in the room: water leak and badly connected TV

There was no TV in the room, especially since it was the middle of the Olympics...

What a great time spent at the Ettenheim Hotel in Strasbourg.

Comfortable and spacious room, delicious and varied breakfast

Such a fun hotel! Part of a group of hotels… so check-in was a little confusing, but apart from that, we had a great stay!

The standard room is a little small if occupied by two people (1m40 bed), but comfortable. For two people the luxury room is superb, very large and a very large bed. Very good and varied breakfast. A plus for the staff who are really attentive and available to the customer. Hotel located in a quiet area yet close to the center. To recommend

No bathrobes. The instant coffee is a bit mediocre and you have to unplug the lamp to put the kettle on. A double take? A Nespresso wouldn't be bad. The TV doesn't work. Limited soundproofing for the corridor and you can hear every step of the neighbors upstairs. No charge/discharge parking provided. Tap water is not always very good. Make bottled water available? The fridge is not cooling enough. The sink drain was quite blocked. The shower head is excellent but the fixed shower at the top gives little flow. Sufficient bathroom but very small in relation to the size of the room! No shelves to put these clothes on. There are wardrobes but no shelves! No room service for breakfast? 10 a.m. is too early as a time limit. Parking information is not given in the reservation confirmation. Could we have risked not having a space in the nearby car park? The optimal access route would have little help in taking the best route. The mattress is comfortable but clearly very old. There are very very soft areas. The housekeepers came by. 👍🙏🏼. But they made a lot of noise in the hallway quite early in the morning. Enlightenment is good once you understand how it works. The lamp above the frame is not good at all. It is too high compared to the frame. The curtains are nice but difficult to slide. And so one ring is actually undone. The window behind the sofa is very difficult to access. The wifi is very slow.

J'ai 2 avis différents :
1- par rapport aux 4 étoiles de l'établissement, j'ai été un peu déçue : Nous avions la chambre N°9, et par exemple dans la chambre "secondaire", il n'y a pas de chauffage, ni de store qui permette d'occulter la lumière du matin. L'accès au 4ème étage se fait à pied, l'ascenseur n'arrivant qu'au 3ème.
2- par rapport à la gentillesse du personnel, son professionnalisme, sa volonté d'être au petits soins pour sa cientèe, alors là oui, le 4 étoiles est là.
Dans l'ensemble, nous avons passé un excellent séjour et nous recommandons cet hôtel, bien évidemment