Cit'Hotel Marguerite

Thank you for your lovely feedback! 🤗🙏Aurélie

Thank you very much for your kind words!😍 We're glad to hear you enjoyed your stay and appreciated the value and friendliness of our team. We hope to welcome you back to Hotel Marguerite soon! Aurélie

Thank you so much for your feedback 🌞. You're absolutely right — the recent heatwave made things quite difficult, and we completely understand how uncomfortable it can be without air conditioning.

Unfortunately, due to the historical nature of our building 🏛️ — which is both old and poorly insulated — installing AC isn’t currently an option. However, we’re taking the matter seriously, as these extreme temperatures are likely to become more frequent. For the comfort of both our guests and our team 💛, we’re actively exploring alternatives.

We're currently testing ceiling fans in some rooms 💨, and the first results are promising, especially in those less exposed to direct sunlight.

Thank you again for your understanding, and we truly hope to welcome you back in more comfortable weather! 😊Aurélie

Thank you very much for your positive feedback!😍 Indeed, the ceiling fan trick was recommended to us if we couldn't install air conditioning. We tested them in 2 rooms and the feedback was very positive. We've fitted the entire 4th floor (the hottest rooms) and will be fitting the others this summer. We're delighted to have been able to find this compromise to improve the comfort of our guests in these hot weather conditions 🥵. Hoping to see you again, Aurélie

Thank you for your feedback!🤩 Have a nice summer, Aurélie

Thank you so much for your kind words!☺️ We're delighted to hear that your check-in experience was smooth and welcoming. It's great to know that the pre-arrival form helped streamline the process and that you were able to start enjoying Orléans so quickly. We hope the rest of your stay was just as pleasant and memorable. Looking forward to welcoming you again! Aurélie

Thank you for taking the time to share your detailed feedback 😀. We’re glad to hear you appreciated the friendliness of our team as well as the comfort of your room, especially the fan provided during the hot weather.

Regarding breakfast, please note that we offer a continental breakfast served at the table, not a buffet. Due to the layout of our breakfast room and our efforts to reduce food waste, we do not offer cold cuts, cereals, or granola, as these are rarely requested and highly perishable.

Additionally, gluten- and lactose-free breakfasts are not offered by default, simply because of the very limited demand. That said, our team — always eager to help — does its best to adapt whenever possible. In your case, we had prepared gluten-free bread, a gluten- and lactose-free chocolate cake, and soy milk. Yogurt had been replaced with a fruit compote. On the morning of your arrival, our team went out to the store as soon as it opened to purchase fresh gluten-free items, which took about ten minutes. We’re happy to hear that you enjoyed the bread, and we’re sorry we couldn’t provide lactose-free yogurt.

As for the fruit basket, it included bananas, kiwis, apples, and lemons 🍌🍏🥝🍋. We’re sorry it didn’t fully meet your expectations.

Lastly, we are considering offering a buffet in the future, but this would require significant changes to the current layout of our breakfast area.

Thank you again for your valuable feedback — it helps us continue improving our services while remaining attentive to the needs of our guests.

Aurélie

Thank you for your detailed feedback ☺️. We're happy to hear you enjoyed the central location and found the hotel to offer good value for money. We’re aware that the breakfast room can feel a bit small during busy times, and we appreciate your understanding as our team does their best to manage the flow of guests. We're also taking your comments into account to continue improving the breakfast experience. As for the reception hours, thank you for pointing it out — we’ll make sure this information is clear for future guests. We hope to welcome you again soon! Aurélie

Thank you for your kind feedback!😍 We're delighted to hear you enjoyed the fantastic location, your comfortable room, and the convenient parking option. It's great to know you were able to benefit from the reduced rate through the hotel. We hope to have the pleasure of welcoming you back soon! Aurélie

Thank you for your feedback😃 . We’re sorry for the confusion regarding the initial payment and understand that the correction process was stressful. While the final charge was in line with your booking, this situation could indeed have been avoided with a more accurate initial transaction. We appreciate you bringing this to our attention and will work with our team to ensure clearer communication and improved accuracy in the future. Thank you again for your understanding. Aurélie

Dear Victor, thank you so much for your kind review! 😊 We're thrilled to hear you enjoyed our central location in Orléans, just steps from Les Halles and the lively restaurant and nightlife area. Happy to know the special rate at the Cheval Rouge underground parking made things easier for you 🚗💡. Thanks again for the recommendation, and we hope to see you again soon! 🙌✨ Aurélie

Thank you for your feedback, Laurent! 😊 We are delighted that you found the hotel pleasant, even if some points seem to have disappointed you. Please note that we renovate the establishment gradually each year to improve the comfort of our guests. However, the building is old and historic. Your comments about the noise and the breakfast have been taken into account. We hope to see you again soon to show you our next improvements! 🙏✨Aurélie

Thank you so much for your kind feedback! 😃 We are delighted that you appreciated the hotel's location, the ease of late check-in, and our simple and tasty breakfast. It's a pleasure to know that the room and bedding suited you, and that our team welcomed you with warmth. It will be a pleasure to welcome you again very soon! Aurélie

Thank you for your feedback.😊
We’re glad you enjoyed the hotel’s location, and we’re truly sorry for the difficulties you experienced accessing the parking due to road closures during the Joan of Arc festivities.

The detours set up by the city did indeed cause unexpected complications, and we completely understand your frustration. We’ve taken note of this and will make sure to better anticipate and inform our guests ahead of time for next year’s events.

Thank you again for your understanding, and we hope to welcome you back under smoother circumstances.

Aurélie

Thank you so much for this warm and detailed feedback!😍
It's a real pleasure to read that our hotel is your favorite in Orléans—what a wonderful reward for our entire team 🙏. You've perfectly captured the spirit of our establishment: a calm, comfortable, unpretentious place but with real attention to detail and the well-being of our guests.

Thanks also for the suggestion about coffee at breakfast in the room: the message has been well received, we will make sure that the amateurs are satisfied! 😉
We look forward to welcoming you back to your hotel in Orléans very soon! ☕😊

Aurelie

Thank you for your loyalty and for this detailed feedback following your second stay with us 😊. We are delighted that you once again appreciated our central location and the proximity of the Cheval Rouge parking lot, which really makes things much easier. The Marguerite room is one of our favorites for its charm under the roof, and we take good note of your very constructive comments concerning the amenities and the bathroom. We will make sure to better inform our guests on this subject and improve the comfort of this room. We look forward to welcoming you again for a future stay in Orléans! Aurélie

What a joy to read your message—thank you!🙏😀 We're especially glad our receptionist helped make you feel so welcome; it's exactly the kind of care we aim to offer every guest, especially those arriving a little road-weary. Knowing your stay was faultless and good value is the best reward for us. We hope your travels bring you back our way soon! Aurélie

Thank you so much for your glowing review!🤗 We are delighted that you enjoyed the charm of our establishment and the welcome from our team. Regarding your very fair comment about the glasses, please note that we currently use a mix of dishes, including a batch of Duralex… We renew our dishes as we go along. We wait until there is some breakage to do so and thus avoid waste😉. Thank you again for this common sense suggestion! Aurélie

Thank you so much for your feedback! 🤩We're delighted that you enjoyed our team's welcome and the comfort of the bedding. Even if you didn't try breakfast this time, we hope to have the pleasure of introducing you to it during your next stay. See you soon! Aurélie

Thank you so much for your positive feedback! We're delighted that you appreciated the value for money, the welcome from our team, and the quality of our breakfast. We're also pleased that our central location, close to shops, restaurants, and the historic center, contributed to your pleasant stay. We look forward to welcoming you again. Aurélie

Thank you so much, Florence, for this wonderful review! 😍 We're so glad you enjoyed our location, decor, and amenities. We're particularly grateful for your recommendation, and we're glad every detail made your stay enjoyable. We look forward to welcoming you back again soon! Aurélie

Thank you for taking the time to share your experience😊 . We are pleased that you enjoyed the management of the parking lot and we understand that access by car can be a little difficult. The parking lot is located 100 m from the hotel. 

Regarding the breakfast room, we are sorry if it seemed too small. We do our utmost to offer a pleasant service despite space constraints. There can sometimes be a 5-10 minute wait despite a reserved time slot. We immediately brought you room service 😉. 

The reserved room has a bathtub. This is mentioned in its description.

We hope to have the opportunity to welcome you back for a more comfortable stay that lives up to your expectations. Aurélie

Thank you for your feedback! We're delighted that you appreciated the quality of our bedding. Providing restful sleep to our customers is a priority for us. We look forward to welcoming you again! 😊 Aurélie

Dear Isabelle, we are totally sorry and confused to read your disappointment 😢 while you have been a regular customer for years. I am surprised to read that the room was not heated. 48 hours before your arrival, I personally checked all the radiator thermostats (turn on the ones that customers turn off + lower the ones that are at max). We set them to 2.5. This corresponds to a temperature of 19°C. Perhaps the radiator in your room is defective or has been turned off in the meantime? We will check! Did you come to reception on the evening of your arrival? Don't hesitate! Your satisfaction and comfort are our priority. We can provide you with a solution such as offering you another room, an upgrade when we have availability. We hope that this malfunction will not affect your trust and loyalty🙏Aurélie

Dear Vincent, we thank you for staying with us and we are delighted to read your satisfaction! 😍 We note your recommendations regarding electrical outlets. Unfortunately, we are subject to standards and technical constraints but there may be something to do. So something to think about ... We look forward to seeing you again during your visit to Orléans, Aurélie

Thank you very much Valérie for your encouraging comment! 😍 We are delighted that you appreciated our hospitality, our location, the quality of the breakfast, the cleanliness and the partnership with the parking lot. You had reserved standard rooms; our first price and our smallest rooms! We have superior and premium rooms which are much more spacious. We look forward to seeing you again to show you them, Aurélie

Dear Theodorus, thank you for your positive feedback!😍 We are delighted that you enjoyed the cleanliness, comfort, and value for money of our hotel. Our team is always happy to welcome you with kindness. We hope to see you again soon!" 😊 Aurélie

Thank you so much Ioannis for your lovely and motivating comments!😍🙏  It's easy to be friendly and helpful with nice guests like you! 😉 Looking forward to seeing you again, we wish you all the best for 2025, Aurélie

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Dank je wel voor je reactie 😃 Ik kijk ernaar uit om je weer te zien, we wensen je een fijne feestdagen. Aurélie

A big thank you to you, Valérie, for this warm and encouraging comment!😍We are delighted to read your satisfaction. Looking forward to seeing you again, Aurélie

Thank you very much Elisabeth for this comment. We are delighted to read your satisfaction😀. Looking forward to seeing you again, Aurélie

Oh... thank you Mariela for your kind feedback!😍🙏🏻 Hope to see you again, Aurélie

Thank you so much Lies for this very motivating comment which warms our hearts!😍🤗 We look forward to welcoming you back, Aurélie

Thank you Céline for this very constructive comment 😀. We had already tested the provision of a toaster. Unfortunately, we were forced to remove it because it triggered our fire alarm too often. It is not very pleasant for our guests to have to put up with this noise for five minutes first thing in the morning without us being able to turn it off😉. Our hot drinks machine is a professional machine like we find in many hotels (La Necta Krea). Thanks to this high-performance machine, we prepare ristretto, espresso, café crème, café americano, hot chocolate, cappuccino etc. The coffee beans we use are from the Café Folliet brand, a specialist in roasting and selling coffee. Sorry that it was not to your taste😕. Finally, we thank you for your recommendation regarding the diffusion of our room fragrance. We will be careful to use it sparingly in the rooms and only when necessary👍. When booking, please do not hesitate to inform us of your allergies or anything that could make your stay uncomfortable. We look forward to seeing you again and wish you a wonderful autumn. Aurélie

Thank you so much Joachim for this lovely feedback! 😀 Aurélie

Thank you very much Robert for your very encouraging review😍We hope to see you again very soon, Aurélie

Thank you very much John for this very positive feedback 😃See you soon, Aurélie

A big thank you for this very warm and encouraging comment for the team 🤩Hope to see you again, Aurélie

Merci beaucoup Marlène pour ce commentaire très chaleureux et satisfaisant pour l'équipe🤩. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Au plaisir de vous accueillir lors de votre prochain passage à Orléans! Aurélie

Thank you Jochen for your beautiful note 😊Aurélie

Thank you for this warm comment😍We are very happy to read your satisfaction. We play jazzy music for breakfast😉Maybe it was not too loud or an oversight of the receptionist or a bug in the app? Best regards, Aurélie

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Cher Harold,

Thank you very much for your comment😊. Our breakfast room has 14 place settings. Reservation of a time slot is mandatory upon arrival. We are transparent with you as this information is available on your booking confirmations and on arrival. As our 8.00 a.m. slot was fully booked for 2 days by a group, we were unable to offer you this slot. In fact, it was impossible! I'm really sorry if this wasn't explained sufficiently. So you booked at 8:30 and arrived the same day at 8:08. Of course, no tables were available! You then have 2 solutions: either you wait, or we offer you an alternative! Room service or takeaway! You didn't want to wait and told me you were in a hurry. So I offered you a takeaway breakfast (exactly the same composition as our breakfast served at the table). It's a real pity because if you'd had the patience to wait 10 minutes, you could have taken it in the room as a table had become available at 8.20am !!!!. 😏Regards, Aurélie

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Thank you very much Annie for your comment. We are delighted that you enjoyed our establishment and its services😀 . We look forward to seeing you again, Aurélie

Merci Ludovic pour votre commentaire. Nous sommes ravis de lire votre satisfaction😀. Très belle fin d'été, Aurélie

Cher Eddy, nous vous remercions pour votre commentaire et nous sommes sincèrement navrés que notre établissement vous ait laissé une impression "très mitigée". 😢Nous n'avons pas de climatisation car notre bâtiment historique et protégé ne nous permet pas d'en installer une ... Nos chambres disposent d'un ventilateur mais nous réfléchissons à des solutions alternatives plus écologiques que la climatisation et plus confortables qu'un ventilateur pour l'année prochaine. En tant que consommateur, vous êtes prévenus, à chaque étape de votre réservation, que nous ne disposons pas de ce service. 

Nous avons retrouvé la télécommande. Un client l'avait embarqué par inadvertance😉

Très belle fin d'été,

Aurélie

Thank you very much Mario for your comment. We are delighted that you had a good time with us😃. Have a very nice summer, Aurélie

Thank you very much John for your feedback. We are very sorry that you felt your room was poorly maintained.😕 For the blocked sink, we have taken the necessary action. We are sorry that our breakfast service did not give you complete satisfaction. We have set time slots so that everyone can enjoy breakfast as comfortably as possible. When these are not respected, this generates waiting time. We can also offer you the alternative of room service or a takeaway breakfast. Hoping to see you again, Aurélie

A big thank you Dominique for your warm comment!🤩 We are more than delighted to read your satisfaction and it is with great pleasure that we will welcome you during your visit to Orléans. Have a great summer, Aurélie

Thank you very much Jocelyne for your feedback. We are sincerely sorry that you have suffered the nuisance of rude neighbors 😕Have a nice summer, Aurélie

Merci beaucoup Pascale pour votre commentaire motivant! 😃 Bel été, Aurélie

Thank you for taking the time to complete our satisfaction questionnaire😊.We are very sorry to read of your dissatisfaction and your disappointement😢.
We are sorry that you had to endure the street noise all night. I'm surprised to read that the uber-eat delivery drivers were out all night, even though the restaurants close at 10:00 pm / 11:00 pm for deliveries. Thank you for pointing this out. We'll inform Orléans town hall.  Don't hesitate to contact the night watchman (his telephone number is given to you on arrival). He can call the municipal police to stop the noise.
We can also provide a fan on request. We haven't yet installed them in all our rooms, as spring and early summer have been rather cool and rainy.😏 Few customers have asked us for them this year, but many have asked us to remove them (in the rooms where they are installed) to save space in the room. We've taken your comment on board and will install them as a matter of course. 

We're here to make your stay as comfortable as possible, providing toilet paper, more coffee capsules of your choice, and unblocking the coffee machine if it's not working. Nespresso machines are only available in our Premium rooms. Other rooms are equipped with kettles. Aurélie

Dear Andy, thank you for taking the time to share your experience. 
The hotel does not have air conditioning as the building is considered historic and does not allow us to carry out the work necessary for such an installation. You will be informed of this on the website where you made your reservation and on your booking confirmation.
Basic and utilitarian? Our superior rooms have a queen-size bed, desk, courtesy tray, TV with Chromecast, shower room/wc, Wifi. They measure 20m². We are always open to suggestions from our guests 😉. What facilities would you like to have? We also have Premium rooms that are larger and brighter. We would be delighted to show them to you during your next stay. Have a nice summer! Aurélie

What a disappointment to read this review a month after the fact... It is advisable to find out about the services offered and how they work before booking in a hotel. You were in a van, it was therefore logical that you would not be able to enter the underground car park with which we have a partnership 😕 Unable to find a place to park in the street, you therefore wanted to cancel your stay free of charge . The Management refused this request since it is then a late cancellation: we charge the amount of one night (refer to our General Terms and Conditions which you accepted when booking with us). Therefore, you have not stayed in our establishment: leaving such a review is therefore very daring! To conclude, the next day, you showed up at the hotel reception during breakfast service, making fun of the receptionist and being unpleasant and rude to the owner. Naturally, we did not want to respond favorably to your request and reiterated our refusal. We don't hold grudges and still wish you a great summer 👍

Thank you very much Lynne for this comment, for your loyalty and for your trust 🤩🤗. See you soon, Aurélie

Thank you very much Regis for your comment😊. We are delighted to read that our establishment and our services gave you complete satisfaction. Have a nice summer, Aurélie

Thank you, Petra, for this encouraging comment😊 . We are very happy that you enjoyed our hospitality and our breakfast. We are happy to take note of your comments regarding the bathroom. We look forward to seeing you again, Aurélie

Dear Laurent, we thank you for your very positive comment and for your fair play😉. We are fortunate to be located in a quiet neighborhood in the city center. This actually makes urban noise pollution very acceptable. The entire Marguerite team is delighted to read that you appreciated their hospitality😍. Looking forward to seeing you again, Aurélie

Thank you very much, Eric, for this excellent comment 🤩. We are delighted that you enjoyed our neighborhood, your room, the quality of your welcome and our breakfast👍

It’s true that the Nespresso machine is very easy to use and its coffee is delicious! We supply the courtesy tray with 2 decaffeinated capsules and 2 classic capsules by default. Some customers prefer more herbal teas while others prefer coffee 😏. This is why we are available at reception to adapt our offer to your liking. Do not hesitate to contact us 😉. Looking forward to seeing you again, Aurélie

Thank you very much for your wonderful comment🤩 . We are delighted that you enjoyed your stay with us and look forward to welcoming you on your next visit. Aurélie

Thank you Mireille for your warm comment 😍. We will take into account your suggestions regarding the future layout to allow you to have breakfast in your room more comfortably 😉. Looking forward to seeing you again, Aurélie

Dear Vincent, the whole team joins me in thanking you warmly for your adorable and encouraging comment😍. We are delighted to read your satisfaction. Looking forward to seeing you again, Aurélie

Bonjour Frédéric,

Nous sommes ravis de lire que vous ayez apprécié votre séjour chez nous. Quel luxe d'être situé à 2 pas du quartier historique et animé d'Orléans, des quais de Loire, de la Cathédrale et en même temps dans un quartier très calme, n'est-ce pas?😉Un grand merci pour votre commentaire et au plaisir de vous accueillir prochainement.

Aurélie

Cher Baptiste,

Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre séjour dans notre établissement. Nous sommes sincèrement navrés d'apprendre que vous avez rencontré des problèmes d'insonorisation et d'isolation dans votre chambre.

Nous comprenons votre déception. Malheureusement, victimes de leur succès, toutes nos chambres situées côté cour étaient indisponibles lorsque vous avez réservé. Votre confort est notre priorité et nous allons vérifié l'état des fenêtres afin d'apporter les améliorations nécessaires. Notre quartier est très calme habituellement. Y avait-il des nuisances provenant d'un appartement mitoyen? Des fêtards dans la rue? N'hésitez surtout pas à contacter notre gardien de nuit qui peut faire cesser les nuisances inhabituelles. Son numéro de téléphone vous est donné à l'arrivée.

Nous regrettons que nous n'ayons pas pu répondre à vos attentes cette fois-ci. Nous espérons que vous nous donnerez une autre chance de vous accueillir et que votre séjour sera plus agréable. N'hésitez pas à nous contacter directement lors de votre prochaine réservation afin que nous puissions personnellement nous assurer de votre confort.

Encore merci pour votre retour et au plaisir de vous revoir bientôt.

Cordialement,

Aurélie

Dear Frédéric, we are delighted to read your satisfaction😀. The entire team joins me in thanking you for this warm comment. Looking forward to seeing you again, Aurélie.

Muito obrigado Renato pelo seu comentário, ficamos muito contentes por ler a sua satisfação 😀. Esperamos voltar a recebê-lo, Aurélie

Un grand merci, Olivier, pour ce commentaire chaleureux🤩Nous sommes ravis que vous ayez apprécié notre établissement et notre staff😉 Aurélie