Logis Hôtel Au Parc des Cigognes

quiet, well located, very friendly and competent staff

+ The restaurant was surprisingly good. The rooms were spacious. The staff was friendly. And what was very important to us was the fact that we could safely store our bikes. Bike-friendly hotel. - Charging facilities for e-bikes at the outdoor bike shed. But we could charge the batteries in the rooms.

Splendid 👍

Well-located hotel. This is our third time here. Will be back with my granddaughter. She will love Cigoland and Monkey Mountain.

Warm welcome, friendly and responsive staff. The room met our expectations.

Good price/performance ratio

Everything perfect, just the dog supplement a little too high.

Thanks to Jean-Claude and his very dynamic team. Kind regards, Christophe

Non-existent wifi connection in the room where we were. Varied breakfast, spacious room. Day of departure: 10:40 a.m. (rooms must be vacated by 11 a.m.). Knowing that I had put the do not disturb sign on the door!!! to prevent the cleaning lady from entering. And despite that a man enters the room with a pass, fortunately within a few minutes, I had finished my shower and got dressed. He says something in another language and closes the door!!! As I leave I see him in the room reserved for the cleaning ladies so probably maintenance staff too. I go down to the reception but the lady is talking to a customer I think. She doesn't even give me a glance, after 5 minutes I end up leaving leaving the key on the counter. Not even a response to my goodbye. Ok she was busy but still. In short, I was in a hurry and she wasn't available for me to report this incident, but I find that the intrusion of this man into the room when it says do not disturb and I can stay in the room for another 20 minutes is unacceptable!!!! He would have just had to check if the room key had been returned!!! Very, very limited...

Very clean, spacious room. Charming and friendly staff. The meals and breakfast are delicious and substantial. I really enjoyed this stay.

Un peu cher quand même

Very well received, there were 13 of us, we also booked for dinner in the evening, top restaurant

Everything is perfect, catering, accommodation and staff.

Perfect welcome. The room's balcony wasn't very clean: dust from the construction of the future reception and pigeon droppings. Excellent, locally sourced food.

Very nice hotel, with very pleasant and smiling staff

Note: hotel entry is being reconstructed in May 2025.
Clean and serviceable hotel as part of a local theme park. But water flow in the shower was very weak. In the restaurant the choices were very limited, Because of only a few guests, breakfast choices were limited with many empty serving areas.

Very warm welcome

Welcome, service, room, nothing to complain about!

Super nice clean room and very generous breakfast

very warm welcome

Very friendly staff, both at reception and in the restaurant. Very generous breakfast, spacious room with very comfortable bedding, in short, nothing to complain about, we will be back

Sehr sehr nettes Personal, wirklich außergewöhnlich!
Tolles Essen im Restaurant am Abend.

Very good, very welcoming team and very good food

We spent 6 nights in room 38 in April 2025 on a half-board basis for a price of more than €150 per night. The housekeeper left the room open for us all day. When I went to see the manager, his response was "Well, sorry, but it can happen" (Burglars welcome). Bed sheets with holes. Out of the 5 evening meals we had on a half-board basis, twice we were given boiled beef with coarse salt and twice we were given "bouchonée à la reine". As for breakfast, I'll let you look at the state of the cheese. After complaining about the cheese to the kitchen manager, to prevent me from posting my review, he offered me a kouglof worth €8 from the bakery, which I refused and left on the counter when I left the hotel. As for the hotel, for me it's a guesthouse, 80% of families with children under 10, very noisy. The room, as soon as you start the kitchen you have the smell of the kitchen coming through the air conditioning, the TV for me is too small, the only positive point is a good mattress and a small fridge.

Bathroom VMC not very clean, meal taken at the restaurant right next to a radiator where there was quite a bit of dust

A wall light bulb not working, I notified reception who told me it would be done the next day, it didn't work when we returned the next evening. At breakfast a different person from the day before almost jumped on us asking for our room number, I don't think we would have come to lunch without being a customer!!! On Thursday evening, music and singing despite the TV being on, we thought it was coming from outside but after checking it was indeed in the hotel, the next day we got up early. This morning 45 minutes before our departure, a person in charge of cleaning came into the room without knocking on the door, luckily we weren't undressed or in the toilet!!! The carpet was stained, the French window creaked enormously every time it was opened. What's missing in these rooms is a small microwave. This room was offered to us because the usual hotel was undergoing renovations, we were informed that we were being upgraded but with all due respect to this hotel, I am sorry but the hotel I was supposed to stay in and which I am used to is better than the one I was offered. Thank you.

A very good overnight stay, spacious and well-equipped room, nice meal and welcoming staff.

Another hotel initially booked but it was under construction when we arrived, so we were accommodated in the hotel next door, upgraded so rather good news. While the hotel was not yet open, the manager welcomed us and showed us the room. I thank her, a smiling and pleasant welcome. The room was good and corresponded to our expectations but a small downside the teapot was dirty and the hair dryer did not work. But once reported, everything was put back in order.

Great hotel, a very warm welcome. Very professional and very pleasant staff. The family rooms are very spacious and very clean. The beds are very very comfortable and the pillows are TOP 👌. We ate at the hotel restaurant, a real treat from starter to dessert, value for money nothing to complain about. A very kind waitress very attentive to ensure that we lack nothing.

Prima hotel, dicht bij de snelweg, lekker eten

Welcome, service and friendliness are there.

Too bad the restaurant was closed on the evenings of December 24 and 25, 2024.

Very very good, despite the Christmas period the nightly rate was correct.

Great location for visiting the surroundings. We took a room for 4 with two double beds, very comfortable. We had an excellent dinner in the hotel restaurant. Free parking very convenient. The elevator was not working, unfortunately.

Very clean hotel and room, the staff is nice and the restaurant is very good! We will return because the hotel is very well located if you want to visit all the big markets in Alsace.

very nice hotel, very clean room very quiet and well equipped breakfast very good and plentiful just a small minus for the elevator for the opening and closing time of the doors, my daughter almost got stuck when closing no sensor?

Overall satisfactory. Small downside on the soundproofing..

Good stay, very warm welcome, clean room, spacious bathroom and shower

Very nice room with comfortable bedding, very clean. Warm welcome. Very generous breakfast.

Very nice experience

very pleasant stay

I recommend, thanks to the whole team ?

Nice and big room, service and food very good.

For salespeople and workers on the move, if you think you'll have a comforting meal (Alsatian), this is not the right place. For the only starter you have the choice between 5 slices of sausage with 3 pickles or 5 slices of sausage!!!!!!!!. For your main course it will be an overcooked escalope with a tasteless sauce (maybe there is a shortage of salt, pepper and other spices???,). Fortunately the breakfast was good and the room is ok.

Very good hotel

I put very good because there is no Excellent! A very pleasant stay both the hotel and the restaurant. Well done to all, I recommend without any hesitation.

Emplacement nickel. Prix préférentiel pour le parc des cygognes.

Completely satisfied with this hotel

This hotel is quite ok but is not designed for a long stay of 7 nights. The breakfast is sufficiently copious but not at all varied. The dinner is good without claiming to be high class; the fact that there is a restaurant on site is a good solution when you don't feel like moving in the evening.

Everything was great, better than we thought. Very tasty food and very friendly staff

Good evening stopover, good cuisine and very nice breakfast buffet which would be perfect with a good coffee.

Good evening, nice stay, nice room. Breakfast not plentiful enough. I recommend this hotel despite everything.

Very good hotel, the rooms are comfortable and spacious, the restaurant is good and plentiful, the staff is welcoming and friendly, I recommend this establishment.

Beautiful establishment, very pleasant staff. Good food.

Beautiful hotel located in the immediate vicinity of the Parc des Cigognes, unfortunately closed during our stay. The hotel itself and the very typical restaurant are of good quality. Very good for a one-night stay, and close to many sites to visit.

Clean room, very good restaurant, very good value for money. We recommend

well located hotel, very clean room. sewer backflow smells in the bathroom! Disappointing restaurant! half board price overpriced (80€/2 people) for a meal that wouldn't even be served during a stop of a cheap tourist coach! At breakfast, the coaches having left, I found myself in front of a ravaged buffet! I booked this hotel because it is listed as having a "gourmet restaurant". I won't be a sucker 2x.

Beautiful building typical of the region. Welcoming and helpful staff. Excellent and plentiful meals. Close to many tourist sites and very easy access.

A very good team! Many thanks again to all!!

Typical Alsatian hotel Comfortable room Quality catering Attentive staff

Very good for a first stay in this family hotel

Charming hotel with a view of the Haut Koenigsburg. Spacious and comfortable room. Very good and quality restaurant for affordable prices. I recommend

Perfect stop over. The restaurant for dinner and the breakfast exceeded expectations!

A great vacation spent at the hotel. The proximity to places to visit is exceptional. The staff is very welcoming. The rooms are beautiful, well laid out and above all very clean. Thank you to your team for this stay.

Very good hotel, friendly staff. Hotel renovated. Spacious room, modern bathroom, blinds on the windows (sleep in complete darkness), air conditioning. We highly recommend this hotel.

Hotel is easily accessible, close to some activities (Cigoland park for children, monkey mountains, Eagles' Volery, etc.) Breakfast is varied. The evening meal is very good. The room is clean and comfortable. The staff is accessible, smiling, attentive. I recommend it to you. Very good quality, price

The hotel has a large free car park which is convenient for finding a place to park. It is well located outside the city centre next to the Cigoland amusement park and easy to access. The hotel also has a restaurant. We slept well. No noise. The room is air-conditioned which is very good during a heatwave. The room is comfortable, and oh surprise I even discovered that there was a mini fridge available. Nothing to complain about... except that the elevator was broken because of a storm that had happened the day before and going up the 4 floors with our stuff is not a pleasure. I had already been there once and that time there was neither elevator nor television because lightning had struck in the wrong place. Maybe a lightning rod should be installed to avoid that. Apart from that everything was perfect. The elevator breakdown allowed us to do a bit of sport. You always have to look at the positive side of things. This is my philosophy of life. We will surely come back on occasion... to test the elevator. Ah ah ah 😄

Warm welcome, smiling and helpful staff

Very friendly welcome and very comfortable room.

We have been coming to this establishment for many years, and it is not for nothing 👍👍👍!!!

Great family and professional establishment Ideally located, easy to access with large parking lot, with a dynamic and joyful team both in the dining room and in the kitchen, it is a pleasant stopover where life is good, really very good!!

Warm welcome and very pleasant staff

Great hotel. Very easy to find. Very clean, big room. Very well presented. Breakfast was okay, bar stayed opened late and really nice outside area to sit and relax outside with a drink. Spacious and affordable. Only downside, if we have to be picky, was the water pressure on the shower, other than that it was a great one night stay as we passed through France.

És una construcció poc reformada i està ben aïllada per fora i no sents sorolls de la carretera però si se senten molt els hostes del pis de d'alt. La dutxa perfecte. Tenen nevera a l'habitació. El restaurant molt bo preu qualitat. Si arribes més tard de les 9h ja no hi ha res calent a l'esmorzar.

A quality of the whole which deserves an additional star compared to many others which deserve one less. well done we spent a very pleasant evening and dishes of nice personal quality with a few storks which were placed on the roof as a bonus . Thanks again.

Very family-friendly, hospitable and fantastic gastronomy.

Beautiful hotel, ideally located to enjoy the Cigoland park, the monkey mountain, the eagle aviary etc. Nice welcome, clean room. We ate well at the restaurant.

Hotel to discover and very pleasant welcome.

hotel to recommend

Very good location, accommodation and value for money

Very professional and friendly staff

Own . Typically Alsatian. Just disappointed with the nice but unprofessional waitresses

Magnificent hotel, the rooms are very pleasant, very clean with air conditioning

Very good accommodation. On the other hand, very average food and service much too long

very good professional and friendly staff

We were very satisfied during a stay at this hotel last year. Returning to the region this year, we automatically chose this hotel again. We wanted to add an extra night late, the staff did everything possible to accommodate us. Really very nice.

Actually everything was perfect, from the reception to the rooms to dinner and breakfast. It was a bit loud and noisy in the evening after 10pm, but after midnight it was quiet.

The hotel and staff are excellent. The only problem is that street and trafficnoise is quite a nuisance and keeps the guest out of his sleep

Very good establishment with helpful and present staff Excellent value for money

Hotel is goed, lekker dicht bij de snelweg. Jammer dat je bij aankomst niets kan drinken en in het stadje was ook alles dicht.

Friendly welcome, very large room with balcony and castle view. Clean, very good evening meal and excellent breakfast buffet.

Petit déjeuner bien fournit et des produits locaux. Mais c'était le seul point positif...

Nous avons séjourné un samedi soir et malheureusement nous n'avons pas du tout pu nous reposer comme nous l'aurions aimé. Notre chambre était au dessus de la cuisine et il y avait un mariage dans une salle au dessus de notre fenêtre. Nous avons entendu les bruits de vaisselle comme si nous étions au milieu de la cuisine et jusqu'à 1h du matin... de plus il faisait très chaud et si nous ouvrions la fenêtre, la musique de la soirée était beaucoup trop forte.

De plus, l'alarme incendie s'est enclenchée vers 21h30 et nous étions déjà au lit à ce moment.

En résumé, nous n'avons presque pas dormi malgré notre grosse fatigue.

Je ne reviendrai pas et ne recommanderais pas cet endroit.

Very warm welcome, very spacious and very clean rooms. I highly recommend.

very happy with our stay

Hotel ideally located to participate in slow up. Very friendly staff both at reception and at the restaurant which is to be recommended.

Your staff is very professional, and we are very happy that you have a bike room. We will come back the day we spend in the area.

Easily accessible from the highway. Excellent base for the route du vin and all kinds of beautiful places in Alsace. Room was well furnished, good beds, clean. We had a delicious meal in the restaurant, which was busy with locals every evening. We would love to go here again. .

Perfect !! To recommend

very good don't change anything

Very pretty, very well located. Very good value for money. Friendly staff and the lady at reception when we arrived in the evening, adorable and very kind. Impeccable room and good bedding. I would have liked a small kettle and some tea bags in the room. Breakfast yogurts are absolutely delicious

Sehr freundliches Personal. Essen was super!

Large renovated room with balcony. Very comfortable beds. The sauerkraut at the restaurant is very good and very plentiful. We will come back.

Well located hotel restaurant. Spacious and very clean room. Impeccable service A big thank you to the staff for helping us, for calling 15 so that I could go to the emergency room at Selestat hospital, following a bad fall and very severe pain. It was a first in this hotel and we will return with pleasure.

Quality of staff and cleanliness of rooms was very good

On a professional visit to Alsace, I stopped at this hotel: a perfect welcome, dynamic service and a restful night: I would come back!

Very good value for money in a typical atmosphere with very warm and pleasant staff

Good room, very convenient location, plenty of parking.

A good evening stopover

recently renovated, very good value for the money, gorgeous shower, good breakfast with local products

Very beautiful, completely renovated rooms, very well located for visiting many sites, excellent restaurant, hearty and varied breakfast, large, very practical parking lot.

Very warm welcome, and for the rest perfect, nothing to complain about Thank you

If you don't know what to do, we'll get it right. We are looking forward to successful renovations

Excellent hotel, modern and comfortable room. Extremely clean.

A very good 2 star. The family room is really spacious, very clean and good bedding. Very calm. We enjoyed the local yogurts. This is a change from the usual channels.

Large, very pleasant room, good breakfast but the evening meal is disappointing (evening stopover).

Perfect hotel, always extremely clean, modern and comfortable. We are always very well received there

The hotel is incredibly beautiful on the outside and cozy on the inside. Very clean and quiet room. The breakfast is wonderful. Great location of the hotel, 24 kilometers to the center of Colmar. Liked it very much.

Good option!

We had an excellent stay in this hotel with its undeniable Alsatian charm! We were 3 adults and stayed for two nights in room No. 10 which was spacious, impeccably clean and had excellent bedding. Whatever the time, the staff was professional, charming and available: A real pleasure! We did not try the restaurant but had the breakfasts which were plentiful, fresh and varied. The hotel, which offers ample free parking, is easy to access and is ideally located close to Strasbourg, Colmar, Obernai, which was perfect for taking advantage of the various Christmas markets. Hotel to recommend without hesitation and to which we will happily return.

Super Very pleasant very comfortable We ate there Calite excellent price

Everything was perfect. From the welcome to the breakfast, we were delighted.

Son antipáticos.Falta mejor servicio. Acogedor pero desayuno flojo. Me gustaron los amenities.

Great hotel, very clean, spacious room and large bathroom with shower.

Very nice and quiet hotel. Friendly and smiling welcome. Hearty breakfasts. I recommend this hotel!

Warm welcome from all staff, family atmosphere. Perfect for groups and multi-day stays.

We had a pleasant stay. We recommend the restaurant and the rooms.

Good size of the room, which was clean and comfortable.
Good location near a motorway made the hotel a good stop on a way from our holiday.
The best thing was a restaurant with very tasty local dishes.

Good room but bad smell (sewer rise) Very average breakfast

Breakfast a little expensive, compared to the choice, no local products, like pretzel

Well located for the region's Christmas markets

A good evening stopover

Very good catering, good friendly welcome

Very nice hotel, friendly staff, very good bedding and very good restaurant, everything is perfect, I recommend

Beautiful room, good bedding, excellent breakfast and very welcoming staff.

The hotel benefits from a convenient location between Selestat and Kintzheim, with a very large car park allowing quick access with a young child! The junior suite is very spacious and practical for children's games... The restaurant offers a typically Alsatian menu, hearty dishes and quick service, and a wide choice of seats.

We stayed in this hotel, my partner and I, my daughter and her boyfriend, in two different rooms. The rooms were very warm and clean. We also had dinner and breakfast. All very good. I highly recommend it.

Spacious room, pleasant hotel but noisy cleaning staff in the morning and do not pay attention to whether the room is left to try to enter to clean at 9 a.m. (despite the sign on the handle).

Perfect establishment. Spacious room, staff, breakfast, location, value for money

Gentillesse du personnel. Petit déjeuner copieux. Mise en valeur des produits du terroir.A recommander vivement. Hôtel très bien situé pour visiter.

Really happy with everything: very clean room, but also the common areas, very good quality for the catering part, all the staff very professional... almost perfection!

very good in every point of view I recommend with my eyes closed

Personnel accueillant, serveuse au restaurant super sympa, plats délicieux, Hôtel nickel 👌👌.
Nous recommandons sans hésitation.

Flawless

Overall good, quick service at dinner. In my room the bathroom seems to have been recently redone, but the cup is still in a separate room, and the design of the shower is not ideal for washing your butt. having no bidet; but at least (to the advantage of whoever would occupy the room for two) these two rooms are in turn in a room separate from that of the bed. Neither in the bedroom nor in the one intended for the bathroom there are no hooks or coat racks, and not too many hangers in the wardrobe: I no longer knew where to hang the clothes so that they take in air before storing them in the suitcase. On the date of my stay the breakfast was without rusks, toaster, or half bread either.

séjour superbe ,à recommander

Excellent hotel where we spent 4 days with 3 of our grandchildren aged 11 to 13. The rooms are spacious, with a very practical table and desk for reading, playing or working. The bedding is excellent. Bathroom and toilets are spotless. The restaurant is huge, the dishes are copious, and the service is attentive. Prices are reasonable. I recommend after a good day of walking (reservations are recommended!). The breakfast (continental) is sufficient and unlimited with dairy products, eggs, fruit, cold meats and cheese, cereals, bread (fresh baguette!), very good Alsatian jams and pastries. The Cigoland amusement park is adjacent to the hotel and is worth a visit if you have young children. The hotel is very well located for exploring the surrounding area: visit Strasbourg (45 mins) Haut-Koenigsbourg (20 mins) without forgetting the animal parks: La Volerie des Aigles and La montagne des Singes 15 mins away, or Europa Park 15 mins away. less than 45 minutes. A very nice stay in Alsace in a very comfortable and welcoming hotel.

Clean and warm hotel, with very spacious rooms (triple in our case).

Quite decent hotel, renovated rooms and bathrooms, pleasant and smiling staff, perfectly adequate meals and breakfast.

Noisy customers at night between midnight and 1 a.m. no respect for sleeping customers, the cries of children in the corridors woke us up

- Very nice room - Very good bed - Very good bathroom - Very good breakfast - Very good restaurant - Very good staff - Superb hotel facade - Common areas leave a little to be desired (eg: Corridor ceilings to be renovated)

welcome and kindness of the boss with whom we were able to communicate, kindness and attentiveness of the staff, varied and copious breakfast, ease of free and private parking, lovely view of the Alsace plain, balcony with table and chairs.

Very good 2 star hotel, deserves 3. Doesn't refill the buffet enough for breakfast. Pleasant staff.

Nothing to say. Magnificent hotel. Very friendly staff. Very clean hotel and very spacious room.

So a good room with good bedding, however mold on the shower joints (I think that by rubbing a little it goes away so that the whole thing is really great) Then I eat nothing very angry, an industrial kitchen like we see them in the canteens, a little disappointing when it comes to the price of the meal..... Then the breakfast at 12€ with only a piece of bread.....blah blah at the formula1 6€ and the buffet is loaded then yes industrial but for a 2star it's a bit scary......

Upon arrival at 7:00 PM the key was on the counter. Many guests in reception and adjacent restaurant. The room on the 4th floor under a sloping roof was stuffy and smelly. Another room was only available at nearby Cigoland Hotel, which is three stars and only a fraction more expensive. A relief: good receptionist, spacious room with bathroom, separate toilet and balcony, quiet, excellent (and quiet) breakfast. Unfortunately no Logis Hotel.

Spacious room and very comfortable bed. The parking lot is large enough to easily find a space. There is just one thing that displeased me: the elevator is turned off in the evening by the hotel management and I don't understand why. When you arrive late at night and have to climb all these stairs with your luggage, it's complicated and it would be better to be able to use this elevator that exists.

Spacious room, cleanliness, beautiful setting

Very good hotel Very nice room and nice bathroom with separate toilet Very good service for the evening meal Nothing to say Tip Top

Very comfortable hotel, excellent catering, reasonable value for money. The location of the hotel is very easy to find. The large parking lot is a plus

Great hotel, room with top-of-the-line bedding, excellent and even overly generous meals, very welcoming staff, perfect hotel location for visits to Alsace. We highly recommend this hotel Marie

Lack of air conditioning in the rooms on the first floor

Great location, excelent people ! A wonderful stay , glad to recommend for families !

The reception, the restaurant and the room at the top. Too bad to have noise and klairon on the terrace after 11 p.m.

très bel hôtel, chambre familiale spacieuse, très propre, salle de bain rénovée avec douche italienne spacieuse, wc séparé, air conditionné : tout était parfait.
Restaurant avec terrasse extérieure très agréable, gentillesse du personnel, tartes flambées délicieuses.

We had a great stay at this hotel. The rooms were clean and the bedding comfortable. The breakfast was very complete and for all tastes. We will definitely return to this hotel!

Nice big family rooms. Perfect to combine with a day at Cigoland.

good stay but sound alarm clock every morning at 6:20 (engine noises.;...

An aging house that has undergone some renovations, but still has a lot to do. Clean room, freshly renovated sanitary area. Good breakfast. Dinner of a good standard, but musical accompaniment from a brass band is not to everyone's taste

Very good stay!

Not enough insulation you can hear the neighboring rooms and the kitchens No air conditioning in the rooms

Super établissement et super bien placé pour parcourir l’Alsace

We gebruikten dit hotel als tussenstop naar Italië. Was heel netjes, grote kamers en badkamer, goede bedden. Kortom, alles wat we nodig hadden! De directe omgeving is niet heel charmant, maar als je een beetje verder rijdt ben je in Colmar centrum.

We were very well received. The attractive price-quality. Spacious room. Great restaurant. With friendly waitress. And hearty and good meals.

Very conveniently located Many parking spaces in front of the house A lot of storks on the roof Very regional, cozy restaurant Great pains au chocolat and croissants

Railing under construction, holes in the sheets, bedroom door that is crumbling, webs of dust in the toilets, disparate hangers… details that look cheap. In addition, we were promised private parking for the hotel with a guaranteed place without reservation and this is far from being the case. Everything was taken by the customers of the park, the places are not at all reserved for the customers of the hotel, then pk advance this argument if it is false? On the other hand, the meal was excellent and the breakfast a pleasant surprise. I understand that the hotel is under construction, I think these details will be corrected. Just review parking by actually privatizing for the hotel.

Fair price clean hotel and friendly welcome

Good overall

Friendly welcome, efficient restaurant, clean and pleasant hotel. Thank you for everything !

Very spacious room and large bathroom, very clean. Rich breakfast (to be paid separately), free parking at the hotel and in general the hotel is convenient for visiting the Castle of Haut-Koenigsburg.

Good for a 2 star hotel!

Alleen als overnachting voor de doorreis maar sleutel lag klaar bij de receptie

Welcoming and very nice staff, just missing a fan in the room when it's hot.

Nice place and great accommodations. The staff went above and beyond to make sure our stay went well.