Logis Hôtel les Marronniers d'Arc

A real mixed bag: the hotel is basic but clean and quiet, but we left disappointed and defrauded. I can't recommend this hotel, or restaurant.

It's expensive for the quality of room and although we booked one double room and one room that was supposed to have four single beds, that second room actually contained a double and a single bed - awkward for three teenagers. We'd also chosen this hotel because the Logis website listed it as having an electric vehicle charger, but there was no charger in the car park.

My main complaint is that, after booking, I received an email asking for a deposit to be paid to the manager's personal bank account. This felt suspicious, so I emailed Logis' head office to check if this was normal and they told me that some hotels ask for deposits in advance and to contact the hotel directly. I searched online for the hotel's email address and sent them a fresh email (instead of replying to the possible "phishing" email) asking if the deposit request was legitimate and got a reply telling me that it was. So I sent 150EUR by bank transfer.

At the end of our evening meal at the restaurant, I was presented with a bill for our entire stay and meal. I explained the deposit payment and the manager shrugged and told me that their email had been hacked and it wasn't his problem, I had to pay the full amount. Over a very frustrating half-hour of Google Translate conversation, he admitted that their email had been hacked but insisted (despite me explaining I'd done everything in my power to avoid being scammed) he had no responsibility and I had to try and reclaim the money via my bank.

After a disappointingly mixed and expensive meal (a huge caesar salad, a large sloppy steak tartare, a hard stringy duck but a very enjoyable cafe gourmand), this was a terrible end to the night and left a very bad impression of the hotel and Logis' wider reputation. The bedroom was comfortable enough, if basic and a little dated but we hardly slept well knowing we were 150EUR extra out of pocket.

The following morning, at time to check out the restaurant was completely locked up and there was nobody around. We posted the keys through the letterbox as there was no other option. I'd recommend against visiting this place.

Decent hotel. Good restaurant

Overall, it was good, however, it lacked a small kit with a kettle, coffee pods, sugar, tea, and especially a small bottle of water – particularly important in this heat. For breakfast, be aware that the fresh products on the buffet were not refrigerated, and for the price, a bit more choice would have been nice.

Reasonable stay, conveniently located. Room spacious and adequate. Good parking. No wifi, very disappointing. Restaurant quite nice but very expensive for the quality but convenient.

We were disappointed with this hotel. The room was old and smelled like it was not used for a long time. They were not too friendly with our children. The bill had a lot of items on the bill that were not correct (double breakfast, children menu). Bed tub was not working because there was no stop. Breakfast was basic.

Everything was perfect

Very warm welcome

The hotel is very easily accessible and not far from the motorway exit, situated in a pleasant village setting. We appreciated the quality of the bedding and the quietness of the accommodation. The understated decor of the room was restful compared to the often garish colors and giant, tasteless posters found elsewhere. There was only one drawback: the room's furnishings, and especially those in the bathroom, are designed for taller guests. We are admittedly short (1.62m and 1.54m), but we couldn't see our faces in the bathroom mirror, and I had to do my hair using the large mirror mounted on the wall in the room.

Convenient location just off the autoroute. Comfortable room and excellent food

A good three star hotel. Very clean and a good size efficient shower. Restaurant was very good!

Good overall. A road separates the rooms from the restaurant. Comfortable beds. The meal was refined and generally good, although the fish was dry. The soundproofing needs improvement; luckily, there wasn't much traffic at night. The interior "curtains" don't really block out the light. An electric shutter or exterior blinds would provide a bit more security. Just a sachet with body and hair soap is really insufficient. The breakfast was adequate.

Correct-

I've stayed at this Logis hotel several times for business, and I've always received a very warm welcome. The rooms are clean and comfortable, and the breakfast and restaurant are excellent. Very good value for money, I highly recommend it! Looking forward to returning!

A very warm welcome, clean room and lovely bathroom. Peaceful and quiet, we had a good night's sleep before heading to the Alps to ski the next day. The restaurant was quite gourmet, a bit pricey but delicious, especially the chestnut soup, the guinea fowl, and the desserts. Very good breakfast.

Comfortable room, perfect bed, bathroom, toilet, parking, spotless. Delicious and well-presented meal. In short, we'll be back (third time's the charm :-) ) PS: No kettle and tea/coffee in the room (for a 5-star hotel).

Alright

The overnight accommodations are basic but perfectly adequate. Nice tub and shower. Excellent firm mattress. No view to speak of but that was not what we came for. The restaurant is wonderful. Dinner was very good and the breakfast superb. Friendly staff. Overall, a great stay on our way to further south. Will stay here again.

Very decent hotel, quality restaurant, decent breakfast, you can probably expect better from a 3 star.

Good hotel, very welcoming and friendly staff, only small downside is the breakfast buffet is light.

The rooms were ok, nice beds, comfortable airco, clean bathroom, breakfast was expensive and very little in variety

Nothing to complain about, either for the hotel or the restaurant.

Always a great welcome and attentive waitresses

I highly recommend it for a one-night stopover. Excellent value for money - Very good restaurant - Modern and comfortable room - Excellent welcome

High-quality cuisine. Friendly and professional staff.

I highly recommend it for overnight stays. Clean and modern room. Excellent food.

Pas bien pour manger

Lovely staff, delicious food, very welcoming thank you

It is a perfect stopover from Calais to the alps.

Very good hotel service. Bistro-level restaurant (the menu on the placemat is deplorable)

Very warm welcome, generous meal and very friendly staff

A welcome from the whole team that pleases you and makes you want to come back.

We had a good bed. Unfortunately we could not use the bath because the hydrogen was not present. Also the curtain was a bit small. Probably there were two of them. The hotel room was fine and clean. The food and the services were great. The breakfast was good but a bit meager in terms of toppings.

A more than adequate stopover in a room that could do with better blackouts. The only downside is the breakfast at 13 euros, with admittedly rather high-quality products but a fairly limited choice.

Non-existent reception. Hotel closed for delivery on our arrival at 4:30 p.m. on a Saturday!. A call allows us to retrieve the keys in extremis, but our friends who follow 10 minutes later will wait 45 minutes for the person to return. Hotel closed, no bar, no coffee or tea possible. Breakfast planned from 7 a.m. to 9 a.m. on Sunday morning. No later! So we didn't take it. But a coffee alone is not possible. Request to leave the room at 10 a.m.! It's early! Non-existent room decor. White walls, false ceiling loaf, it's distressing. Not an armchair, not a magazine, not a painting. Only one electrical outlet available in the room. No fridge. Shower gel that doesn't smell good... in short, nothing to do with a 3-star hotel. Above all, move on

Spacious bedroom and bathroom. Separate toilet. Very friendly hotel and restaurant. Varied and quality cuisine.

Neat hotel with a very good restaurant. And very easy to reach from the motorway.

The room looks like a Formula 1 car, there is no bedside table, the TV is very small, we were made to pay for breakfast, we arrived at 9:15 am, we were refused access without a refund, it is a hotel where you have to pay in the evening, they do not collect money in the morning, I have never seen that before

Large room where you can hear the few cars slightly and the curtain is not big enough to make it dark. Superb catering and simple but very good breakfast

Very good hotel, the rooms have all the necessary equipment. The restaurant offers a delicious menu