Logis Hôtel Adelphia
4
The must-haves
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![logo RSE]()
Sustainable stay : 9.5/10 -
Indoor swimming pool
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WIFIFree
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Restaurant
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Breakfast 22.62 USD/Pers
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Arrival and departure Arrival from 16:00, Departure at 12:00
Your stay at the Logis Hôtel Adelphia
Step into a world full of harmony
The hotel facilities and services
The hotel facilities and services
The must-haves
Arrival and departure
Restaurant
Services
Parking & Transport
Equipments
Multimedia
Wellness
Accessibility
Accepted means of payment
Sustainable stay
Business and events
Family
Breakfast
Schedules
- A totally free loyalty programme
- The opportunity to earn euros, both in the hotel and in the restaurant, from the first euro spent
- The possibility to spend your euros in all our hotels and restaurants
Earn up to 5.5% of your stay by booking in this establishment!
Restaurant Adelphia
Generous cooking in a wonderful setting
Menu and cards
Restaurant opening hours
Monday:12:00-14:00 , 19:00-21:00
Tuesday:12:00-14:00 , 19:00-21:00
Wednesday:12:00-14:00 , 19:00-21:00
Thursday:12:00-14:00 , 19:00-21:00
Friday:12:00-14:00 , 19:30-21:30
Saturday:12:00-14:00 , 19:30-21:30
Sunday:12:00-14:30 , 19:00-21:00
9.5/10
The restaurant facilities and services
The restaurant facilities and services
The must-haves
Services
Parking & Transport
Equipments
Multimedia
Wellness
Accessibility
Accepted means of payment
Cuisines served at the restaurant
- A totally free loyalty programme
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The opportunity to earn euros, from the first euro spent in the restaurant
Earn up to 2.2% of the amount of your bill!
Under €20 spent
Earn 1.1% of your bill
More than 20 € spent
Earn 2.2% of your bill
Practical information
Monday:00:01-23:59
Tuesday:00:01-23:59
Wednesday:00:01-23:59
Thursday:00:01-23:59
Friday:00:01-23:59
Saturday:00:01-23:59
Sunday:00:01-23:59
Arrival from 16:00, Departure at 12:00
Monday:12:00 - 14:00 , 19:00 - 21:00
Tuesday:12:00 - 14:00 , 19:00 - 21:00
Wednesday:12:00 - 14:00 , 19:00 - 21:00
Thursday:12:00 - 14:00 , 19:00 - 21:00
Friday:12:00 - 14:00 , 19:30 - 21:30
Saturday:12:00 - 14:00 , 19:30 - 21:30
Sunday:12:00 - 14:30 , 19:00 - 21:00
SPA
A place dedicated to your relaxation: heated pool, on-site treatments, whirlpools, sauna
MOTORCYCLING
All the equipment to welcome motorcyclists: closed room & dedicated area for cleaning, advice from the hotelier on nearby garages and repair shops.
CYCLING
A full range of facilities to meet the needs of cyclists: secure and closed premises, cleaning and drying of clothes, expert advice from the hotel owner on the tours, On request: adapted meals.
Fresh water
The hotel is located less than 500 metres from a point of water where you can swim and/or practice water sports: pedal boat, paddle, jet ski, canoe ...
Reviews
Total / general mark
Recommendation
8.8/10Total / general mark
8.7/10Reception and service
8.8/10Accommodation
8.8/10Restaurant
8.2/10Value for money
8.2/10Cleanliness
9.3/10Breakfast
9.3/10'All reviews have been written by guests who have stayed at our properties'
A fantastic spa hotel, the staff are top-notch, as is everything else.
Excellent! The spa was more than pleasant! The bedding was very comfortable. Dinner was excellent! And finally, breakfast was superb!
Our room was listed as "mountain view" but we had a view of a rooftop... a bit disappointing... Also, there was no telephone to contact reception even though it was advertised in the room.
Major renovations were taking place at the hotel during the week! They offered a small discount on my bill after I asked. Aside from the noise, everything was excellent: the room, restaurant, massages, thermal baths, and hydrotherapy. The location is ideal for walks around the lake, with a small beach just steps away. The spa and restaurant staff are very friendly! Many thanks again to Chloé for her professionalism and relaxing massages; they were exactly what I needed.
The rooms, breakfast, and location are truly top-notch. The spa could be improved.
A very pleasant hotel, thanks in particular to its spa and the overall quality of the facilities. The exterior is attractive, although the sun lounger area could use better maintenance: some are a bit worn and not always very clean, which contrasts with the hotel's standard. The welcome was particularly friendly, professional, and cheerful, which was much appreciated. We had a suite: very pleasant, clean, with a lovely jacuzzi area and a spacious living room. The room itself is magnificent, comfortable, with a balcony offering a superb view of the lake. The complimentary bottle of chilled champagne from the hotel was a very thoughtful touch. However, two things really impacted our comfort: the fitted sheet protecting the mattress wrinkled excessively, which was unpleasant during the night; the air conditioning fan remained noisy, even on the lowest setting, and kept us awake. It's a shame, because the room is truly superb. We probably won't book this suite again for this reason, but we would be willing to try another room on a future stay. Despite these points, we still recommend the hotel for its setting, the warm welcome, and the overall quality of its services.
Very large room, excellent meals at the hotel restaurant. The thalassotherapy pools are decent, but we couldn't use the large pool on Tuesday morning as a class was being held. A shame!
Very well located, very large standard room with a balcony overlooking the lake. The restaurant was very good.
Third time at the Adelphia and never disappointed, renovated spa and rooms, welcoming atmosphere and easy access to all areas, incredible breakfast although a bit pricey 😥
A wonderfully relaxing moment.
Everything was perfect, the team was perfect
We had a pleasant stay at this hotel, which boasted a lovely spa area with a variety of baths (different temperatures and jet strengths), as well as a beautiful view of the harbor from our room. We appreciated the quality of the restaurant, even if the dishes were rather simple. However, we felt our welcome was unclear and were not served at the bar despite our patience.
The hotel is very good. It's a shame the sun loungers are a bit old.
We had no air conditioning during this sweltering weekend. We were given a 10% discount for the inconvenience, but this gesture seems clearly insufficient given the discomfort we experienced. A fan was provided, but unfortunately, it was broken. For a wedding anniversary weekend, we mainly had to find ways to cope with the heat, which didn't exactly inspire us to fully enjoy the spa or the hotel's other amenities. Furthermore, with the exception of one person, the staff seemed unwilling to accommodate certain requests, particularly regarding room service. We felt like we were bothering them, which significantly detracted from our experience. For a 4-star hotel, we are therefore baffled. Some of the issues mentioned here had already occurred during previous stays, without us raising them until now, but this time the overall experience compels us to bring them to light.
Everything is pretty good at this hotel, but there are two negative points: - The "lake view" room is more like a "view of the construction site and a bit of the lake," which is disappointing... - We also had spa treatments booked, but my partner was pregnant and couldn't have any (which I understand). So I had her treatments done instead, but given the quality of them, I'm very disappointed. I would have preferred another solution, or a more generous gesture of goodwill.
It's a shame the air conditioning wasn't stronger; we were very hot. It's also a shame we only got our room at 4 pm and had to check out at noon, but we had a great stay.
Problems encountered with the reservation. Pre-checking and credit card imprint for the reservation, we had problems submitting our credit card imprint, we paid a deposit to confirm the reservation the day before for the next day (the staff contacted us the day before to inform us that the credit card imprint had not worked (we submitted it twice).
4-star hotel... a room costing nearly 300 euros a night with air conditioning, but without it, and the hotel conveniently failed to mention beforehand that the air conditioning wasn't available, even though the heatwave alert had been in effect for a week... compensation on a 300 euro price... 14 euros from management... that's 5% for a sleepless night... an insult from management... and I'm not even mentioning the breakfast, whose quality and appearance have drastically declined, or the hotel itself, which is as dirty as our bathroom or the spa... and so on... Avoid at all costs, clearly below its claims... far below what it was a few years ago... Mediocre value for money.
Breakfast was more than disappointing. There was only one employee present to take care of everything, and the tables weren't clean or available. Sometimes ham, oranges, eggs, croissants, or cups for espresso were missing, and I'm sure I'm forgetting some things. Upon arrival, the room was available at 2 PM, but a €10 supplement was charged, even though I've been a regular customer for over 15 years, as has one of my sons. For your information, my bill has exceeded €1000.
Spacious rooms, lovely lake view. Very pleasantly surprised by the spa and the quality of the jets.
Very good
Overall, it was fine. The lack of a refrigerator in the room was a real shame. We weren't thrilled with the change of chef in the restaurant. The menu was very disappointing.
For years, there's been nothing to complain about with this establishment; it's top-notch. I'd even say that this year, the staff are more cheerful and welcoming. The exterior renovations this year certainly don't detract from it. My only complaint is that I had never used my Etik account, and when I asked at reception, I was politely...received... too bad for them, because an hour later, when it came time to pay for the stay, there was a significant error on the bill. Everything was sorted out, of course, but I think they might need to rethink their customer service approach a bit.
Very warm welcome, excellent food and spa
Nothing to report
I highly recommend this 2-day, 1-night stay. We thank the entire team, from reception to the staff for the treatments, the restaurant with its excellent quality products, and the lifeguards… We will cherish the memory and we will return.
Third stay at the hotel. The bathroom has been completely renovated, which means a significant reduction in size... making it difficult to move around inside. But otherwise, nothing to complain about.
Hôtel agréable
Excellent séjour. Très bel espace Spa. Personnel aimable. Repas et petit déjeuner au restaurant excellents. Chambre propre avec belle vue sur le lac. Salle de bain un peu petite mais très bien aménagée.
Hôtel bien situé mais pour un 4 étoiles, on s'attend quand même a un prestation de qualité.
Le frigo ne fonctionnait pas correctement.
La prise vers la ma machine à café était en surchauffe lors d'un branchement.
Je suggère de mettre des tapis anti dérapant dans les baignoires pour éviter les accidents.
Accueil aux petits soins.
Manque de places de parking mais travaux en cours pour agrandir.
Restaurant très bon.
Rien d exceptionnel…
Chambre correct
Aucune prestation : ni eau ni café …
Nb produits…
Nous avions réservés deux chambre, une pour nous et une pour nos enfants.
Pour le confort dans la chambre nous avons mis 4 étoiles car quelques soucis de clim dans la chambre de nos enfants + ils n'avaient de sèche serviette dans leur salle de bain pour faire sécher les peignoirs et les maillots de bain le soir.
Pour nous la propreté de notre salle de bain ou il y avaient encore des cheveux dans la douche des anciens occupants que nous avons signalé à l'accueil lors de notre départ car on s'en est aperçu le soir ce qui est dommage.
Sinon nous avons passé un super séjour détente, nous recommandons cet établissement ou nous reviendrons prochainement.
Tout était parfait ! Accueil, chambre, centre de bien-être et restauration.
Ne changez rien !
Good experience. Just one drawback: the shower water pressure was quite low.
A 3-day stay as a couple; the establishment still tries to be very classy, but in my opinion, it could use a little freshening up...
Nous n'avons trop aimé le manque de pression dans les robinets d'eau de la sale de bain et douche, on nous a expliqués que c'est du au label écologique dont l'l'hôtel a adhéré.
Nous acceptons l'explication
Lors de notre séjour (2 jours) ns avons été bien accueillies par les équipes de l'hôtel et du spa.
Un petit bémol sur l'espace spa, piscine qui n'est pas très grand, notre séjour étant un mardi et mercredi, la fréquentation n'était pas trop importante, mais les week-end et lundi, je pense que l'espace devient vite sur-fréquenté. Une remarque aussi sur les possibilités d'accrocher les peignoirs qui ne sont pas en nombre suffisant.
La partie hôtel nous a satisfait, chambre confortable et bien équipée, vue sur le lac agréable, une bonne insonorisation.
Je recommande cet hôtel..
Le spa est très bien le personnel et très accueillant le petit déjeuner excellent
Bel hôtel, accueil de qualité et bel emplacement
View the hotel's answerTous est parfait a malgré les travaux en cours .Seul pont négatif le petit déjeuné qui n'est pas a la hauteur du prix produit sous vide comme les madeleines pour exemple.
Pour avoir réserver l’hébergement les soins et le brunch du dimanche bien en amont en février pour un séjour fin avril, j’ai trouvé qu’il y avait quelques manquements.
Je réserve pour 2 personnes 2 packs balneo 3 soins au moment de payer on me demande le prix de 7 soins et paiement à l’unité, j’ai dû batailler un moment pour faire entendre raison.
Ensuite on arrive au brunch celui ci réservé également et réglé et nous n’étions pas inscrits.
Je n’ai pas vraiment apprécié cette façon de faire d’autant que je viens tous les ans à la même époque depuis 4 ans.
Nous sommes très satisfait de notre séjour.
Nous avons apprécié la qualité et la propreté de notre chambre et son exposition vers le lac.
Nous avons passé un très bon séjour dans cet hotel. Tout était très bien du début à la fin : accueil très agréable, chambre impeccable avec une bonne literie, balcon vue lac et l’accès spa avec de grandes amplitudes horaire, tout cela pour passer un excellent week end.
Bel endroit près du lac! Accès piscine et spa inclus à tout moment ce qui est appréciable!
View the hotel's answerTrès bien située, parking gratuit et sécurisé.
Un accueil de qualité
Chambre très propre, bien équipée, confortable,calme avec de belles prestations
Belle vue sur le lac
Petite attention a notre arrivée, bouteille de champagne offerte dans la chambre.
Personnel très sympathique, à l'écoute, patient, souriant, un très bon moment week-end passé dans cet établissement.
Espace SPA et Massages très agréable. Je recommande sans problème
Nous avons passé le weekend inoubliable dans l'hôtel Marina Adelphia. Tout était au top: la chambre spacieuse, le lit, l'accueil, le resto et le SPA, bien sûr
Accueil aussi bien téléphonique que physique parfait. Chambre et restauration vraiment top. Un seul bémol : l'espace détente un peu petit d'autant plus qu'il est ouvert aux personnes extérieures.
Les chambres sont superbes, spacieuses bien insonorisée, nous n’entendons pas la ventilation, c’edt parfait. Cependant la vue sur la terrasse en travaux est pitoyable pour un 4 étoiles, nous avons demandé de changer de chambre pour la seconde nuit, cela nous a été refusé. Le spa est parfait . Beaucoup trop fréquenté pendant les heures ouvertes aux extérieurs . Y a t’il un maximum de temps? pour les extérieurs ? Ce serait bien.
Les travaux des deux côtés de l’hôtel ne sont pas cachés proprement comme cela peut se faire. Ce n’est pas digne d’un 4 étoiles encore une fois.
Après avoir réservé au restaurant, ayant vu le menu du jour qui était très sympathique. Nous arrivons, il n’y a plus de menu du jour. C’est un peu juste pour ce genre d’établissement.
C’est établissement est notre havre de paix lorsqu’on a besoin de se détendre et coupez du quotidien. On y vient 2 voir 3 fois par an.
Par contre vos ouvriers qui prennent 3 tables au bar pour boire un café. Et que ces derniers lorsque je demande une table me disent on fait comment pour poser notre café, j’ai pas du tout apprécier
Tout était très bien
En se qui concerne les chambres et le restaurant c était super!
Se qui est du spa... deception x1000...
On se croirait dans des salles de collège avec un lit au milieu... ou salle mortuaire... peu de deco... pas insonorisé on entendait les gens a coter parler, les motos, les chasses d eau... pas d ambiance tamisée, l huile de massage gelée mis comme ca sur le corps cest désagréable ! Sans parler de la table un planche de bois et basta... surtout pour la tete pas de coussin!!! Quel hirreur!!! Meme des petits salon esthetisue font mieux... cest a la chaine, ne demande pas si c est aller, rien... pour les prix aller ailleurs, je pense que pour 100e de plus ou le meme prix vous avez mieux...
Nous avons séjourné dans cet hôtel 2 nuits
L hôtel et personnel adorables mais tout n est pas au niveau
Le spa les MNS sont très sympas les activités super par contre l accès au spa est mal défini les maillots apparemment obligatoires ne sont pas respectés le samedi nous avons appercu une personne entièrement vêtu d un burkini, pour nous aucun respect des règles
Pour le bar extérieur même si nous sommes en début de saison les tables sont salles non débarrassees pendant de nombreuses heures. Un transat en toiles est présent a moitié déchiré et plein de poussières et de végétaux, la terrasse n a pas vu un balai depuis l année dernière
Mobilier exterieur a revoir ainsi qu'entretien des exterieurs.....
Vraiment un agreable sejour
Restaurant a recommander qualite et quantite
Nous reviendrons
Merci a tout le personnel agreable et efficace
TRÈS BEL EMPLACEMENT NOUS N'AVONS PAS AIMÉ LES TRAVAUX BRUYANTS DÉS 8H30 LE MATIN SANS EN AVOIR ÉTÉ INFORMÉ AU PRÉALABLE ET LE DISTRIBUTEUR DE KLEENEX DE LA SALLE DE BAIN SORTI DE SON SUPPORT ....
Bon séjour dans l’ensemble, chambre confortable, personne avenant et sympathique, très bon buffet au petit déjeuner, mais il y a plusieurs points négatifs. L’hôtel mérite quelques rénovations il commence à se détériorer, l’eau des bassins dans l’ensemble est loin d’être agréable à la limite du frais. Vous acceptez les enfants c’est une bonne chose mais rien n’est adapté à eux. Ils ont pas pieds quand ils ont 6 ans et ne savent pas encore bien nagez, pas très pratique pour eux sachant qu’ils sont autorisés à nager seulement dans un bassin trop profond pour eux. Déçue par le dîner. Une assiette de frite et un poisson pané et c’est un fish & chips. Non il faudrait revoir la présentation et le goût bien trop huileux.
Parfait, juste la robinetterie de la douche qui est vieillissante. Dans la salle de sport beaucoup de chose en panne, rameur et rapis de course. L’hôtel est très bien et l’espace spa piscine hamam sauna et top. Le restaurant est très bien. On y mange très bien 👍
Très agréable séjour
Un point à améliorer: le matériel de la salle de sport est défectueux (vélo home-traineur, rameur et tapis de course )
Un très bel hotel bien placé avec de belles chambres , terrasse vue sur la montagne très tranquille. Et que dire de la balnéothérapie sauna hammam. Un pur bonheur avec des horaires très souples.
Bonne expérience.
Petites observations, les appareils de sport vieillissent beaucoup. Rameur abîmé, tapis de course HS, plus d'écran sur le vélo couché
Bruyant à cause des travaux
Expérience très agréable. Personnel prévenant et à l'écoute.
c'était un cadeau.
Attention aux plateaux des petits déjeuners qui étaient collant .
Brunch du dimanche bien mais cher
Repas du soir décevant
Rapport qualité/prix assez décevant
I was excited when I arrived, but within the first fifteen minutes, I realized there was no parking available because non-residents also have access to the spa, so I was very disappointed! A shame, considering the price. However, I would like to thank the young woman who offered me breakfast as compensation. Sincerely.
Hotel located opposite the port, spacious room, very comfortable king-size bed, friendly staff, varied and generous breakfast with high-quality local fruits. The spa is also pleasant, except on Sunday mornings when it is overcrowded.
Très déçue d'avoir été logé dans une chambre face à une toiture terrasse en travaux ou abandonné... Très très sale. J'ai payé pour la vue sur le lac et je me suis retrouvée face à cela avec le lac plus loin, heureusement...
Très bon séjour
Very pleasant stay
C’est la 3eme fois que nous séjournons à l’hôtel, et nous y retournons à chaque séjour dans la région.
Cette fois ci nous avons été gênés par les travaux d’embellissement qui commençaient à 8h du matin :meuleuse, bruit de scie et j’en passe… et ça durait toute la journée, donc impossible de profiter du balcon
There is construction work going on around the hotel and outside, but this is not mentioned on the website; it is very noisy and it is misleading the customer.
Acceuil bien agréable
La chambre est spacieuse et le lit confortable. Les WC et la baignoire sont “veillo”. Il y avait un trou dans la baignoire par exemple. La chambre est dans son ensemble ok. Par contre l’accès spa, piscine est juste incroyable !! C’est le grand point fort de l’hôtel. Le personnel est super sympa et accueillant.
Bel hotel, l’extérieur mériterait une amélioration.
Pour le repas du soir, c’était bon mais nous avons été déçus par le dessert.
Aux niveaux des prestations spa, le hammam et le sauna et jacuzzi sont assez limité en place, une amélioration pourrait aussi s’envisager pour mieux profiter de l’extérieur
Nous sommes fidèles à votre hôtel depuis pluscdec25 ans. Nous venons en famille avant avec nos enfants et maintenant avec nos petits-enfants enfants. Seul bémol le déjeuner est trop cher. Vous devrez avoir une formule café croissant.
The staff are very attentive.
Séjour parfait
Hôtel très agréable et très bien situé ! Le spa est magnifique et très agréable. C'est un plus !
Hotel tres bien placé au bord du lac du bourget, ca fait 20 ans que l'on vient au moins 2 fois par an.
Je suis un peu déçu car à l'espace detente il y
avait beaucoup d'enfants qui sautaient, couraient, faisant beaucoup de bruit.
Ils utilisaient des frites et des planches, faisaient beaucoup declaboussures on en prenait plein la figure.
Il y a une piscine pour ça
Il faudrait faire respecter cet espace detente, car on vient la pour profiter d'un moment de calme et de detente pas pour être a la piscine municipale.
Il faudrait aussi enlever les cols de cygne qui sont tres bruyants, mal placés et ne servent à rien.
Très bien parfait pour décompresser
Nous sommes clients fidèles depuis 18 ans et c'est toujours aussi parfait !
Très beau séjour
Hotel de qualité, a recommander sans problème
Wir haben den Aufenthalt sehr genossen
nous avons passé un très bon séjour accueil sympa personnels a notre écoute
Large room, very comfortable beds, spacious terrace, kettle. No noise at night. Very pleasant, sunny pool with a good temperature. However, the tourist tax was very high. (The next day I stayed in another 4-star hotel in Aix-les-Bains and paid €3.80 for two people.)
To be done again
I chose this hotel to relax during my stay in Aix-les-Bains. My criteria were that it have a spa where I could recharge and unwind. The website's presentation is appealing, although the price seems high. I wanted to give it a try... Imagine my disappointment upon arriving at the "spa"! Only a bathrobe is provided (a first for me!), then I discovered it's actually a municipal-style water park. Children were swimming in the pools, there was no peace and quiet overall, the facilities were overcrowded, and there were no towels in the saunas (basic hygiene). The overall condition of the water park leaves much to be desired: the floor is damaged and dirty. In short, I really didn't enjoy my stay, especially considering the price. I regularly stay in 4-star hotels with spas and water parks, and you are nowhere near justifying such prices for what you offer. Perhaps it would be wise to come back down to earth and take a closer look at what that other hotels offer (Miura or Riviera). Regarding the room, it's clear that it has been refreshed and the bedding is of good quality, but unfortunately, this still doesn't justify the price. The soundproofing is also rather poor. So, in summary, the bedding and breakfast are decent, but the rest is a bitter pill to swallow. I feel ripped off and, as a result, I won't be giving your establishment a good review and won't be returning. Sincerely,
Un week-end parfait détente un service au top et a l'écoute
Overall, very good! The bathroom is new and nicer than last year's. The only downside is that it's not easy to dry the bathrobe, and it's not pleasant to put on a wet, cold one.
A very pleasant hotel for a family stay by the lake, and when the weather isn't cooperating, the heated swimming pool takes over.
Très bon hôtel, même avec la formule demis pension, le choix est satisfaisant et les quantités rassasiantes.
Je recommande.
Breakfast was fine, but there was no service whatsoever, not even cutlery or napkins on the table. Dirty plates weren't cleaned... service not up to the price.
Suite mauvaise interprétation de ma réservation par mail aucune chambre ne nous est donc réservée à notre arrivée.... On nous propose néanmoins une solution en optant pour une chambre vue sur le lac mais nettement plus chère !!!! Ce que nous acceptons pour les 2 nuits mais voilà à 152 € la chambre nous nous attendions à un hébergement correspondant à ce tarif et déception car on remarque en arrivant que la porte du placard est coincée et donc ne peut se fermer, le flacon du produit savon est pratiquement vide, le frigo est vide et ne fonctionne pas ( par soucis d ecologie nous dit on, tout comme le mince filet d eau du lavabo )
Pas de bouteilles d eau offerte, il faut aller à la fontaine, très pratique la nuit !!!! et sur le plateau de courtoisie du NESCAFE même pas une cafetière à capsules..... Pas terrible pour un 4 étoiles !!!!!! Oh j oublié 2 petits bonbons en guise de bienvenue 😅 Mais ce que l on ne nous avait pas prévenu en plus était que cette chambre était destinée à une personne handicapée donc toilettes dans la salle de bain.
Fidèles clients des logis de France nous avons été très déçus des prestations d un hôtel de cette catégorie.
Nous étions venus l an dernier et si .ous avions été emballés en Juin 2025 en mars 2026 cet hôtel nous laisse un gout amer .
Fidèles clients des Logis de France nous avons connus nettement mieux et nettement moins chers.
Seul point positif la vue sur le lac....
Le spa très bien sauf qu'il en faudrait un deuxième car il y a de la clientèle pour un hôtel 4 étoiles.point négatif le parking sous sol place pas assez large pour un hôtel 4 étoiles.hotesse d'accueil très gracieuse professionnel.mais parcontre les hôtesses d'accueil vers la piscine devrais être plus gracieuse.et maquiller convenablement ce n'est pas un hôtel de pass
Nous avons passé un bon séjour. Dommage qu'il n'y ait plus de frigo. Manque de patères pour les peignoirs. Nous n étions pas prévenu des travaux, le réveil a été un peu bruyant.
View the hotel's answer2 nuitées en soirée étape. très bonne adresse pour un déplacement professionnel (prix - restauration - équipement - emplacement).
un seul bémol : les équipements de douche pour économiser l'eau. très difficile de se doucher avec un débit de brumisateur!
Vous voulez notre avis ? Je pense que vous n’êtes pas prêts. Sortez les mouchoirs (pour pleurer de rire ou de désespoir, au choix), ça va piquer.
Le contexte : Un couple de quadragénaires/quinquagénaires en séjour "cadeau de mariage" offert par nos témoins. Autant vous dire que l’amitié a été mise à rude épreuve. C’est parti !
Lundi, 13h00 : Naufrage immédiat au pays des bulles
Bienvenue dans ce temple de la relaxation... ou plutôt du grand n'importe quoi. L’espace "bien-être" porte magnifiquement mal son nom. On attaque par un bassin à bulles où la moisissure a clairement pris le pouvoir sur les joints.
Côté sécurité, ambiance "film d'horreur" : les bancs en aluminium dans le bassin sont en pleine décomposition, avec des rivets saillants et des plaques tranchantes prêtes à vous transformer en carpaccio. Le summum du luxe ? Recevoir des peignoirs dits "propres" mais déjà trempés dès l’entrée. Sans doute pour nous acclimater plus vite à l'humidité ambiante.
Des installations pour archéologues
Les vestiaires affichent une vétusté qui forcerait le respect d'un historien. Avec seulement quatre cabines, on a tout le loisir de méditer sur la saleté repoussante des vitres (un mélange savoureux de calcaire, poussière et toiles d'araignées). Dans les cabines, les bancs ne tiennent que par l’opération du Saint-Esprit, et les patères ont visiblement pris leur retraite anticipée. Mention spéciale pour l’escalier du jacuzzi : sans rampe, non fixé au sol et mouvant. Bravo pour ce concept de spa-aventure !
16h00 : Chambre 411 ou la grève du bâtiment
La chambre nous a vendu du rêve... de très courte durée. La baie vitrée était en grève illimitée. Entre le fermoir qui tombe en morceaux et les vis qui s'autodétruisent, accéder à la terrasse relevait de l’exploit olympique. Résultat : une isolation phonique digne d'une tente Quechua. Heureusement, le changement de chambre a été plus rapide que la chute du fermoir.
17h00 : Le soin matelas détente
Le fameux matelas massant en duo. Pendant 20 minutes, nos vertèbres ont été malaxées par ce qui ressemblait furieusement à des lances de pompiers sous pression. Maisje le reconnais plutot agreable.
Par contre le cadre ... oubliez les photos du site. Ici, on cultive l'esthétique du "bureau de douane désaffecté". On se sent parachuté dans un local administratif vidé à la hâte, avec une lampe de chevet de récup’ et deux vieux stores roulants marron . Mais le génie réside dans la vue : allongé sur le dos, vos yeux sont irrémédiablement attirés par une VMC encrassée par des décennies de poussière. Un pur moment de poésie urbaine. VAMOS !
20h00 : Restauration, le Titanic culinaire
Le dîner fut une performance artistique de maladresses. Pour 2 foies gras (supplément 10 €), l’établissement a innové en "oubliant" les toasts. J’ai dû rappeler au personnel que le foie gras ne se mangeait pas encore à pleines mains. Quinze minutes plus tard : deux malheureux triangles de pain d'épices pour deux. Il a fallu retourner quémander pour accompagner nos tranches.et hop encore 15 minutes,de perdu. La cuisine ? Un 5/10, et je suis d’humeur très charitable.
Le service (8/10) : Les seuls survivants. La serveuse et le maître d’hôtel se démènent pour masquer l’incompétence de la cuisine. Parce qu'on ne va pas se mentir : quand on est "dans le jus" avec seulement 16 couverts, il faut changer de métier. 2h15 pour manger... on n’est ni retraités, ni dans Matrix, mais le temps est très relatif ici.
Mardi, 07h00 : Le dernier acte
Le petit-déjeuner sauve un peu les meubles avec un choix correct, malgré un café anémique et des viennoiseries qui auraient bien aimé rester 5 minutes de plus au four.
08h00 : La fuite. On cherche encore les 4 étoiles, on a surtout trouvé la sortie. Quel plaisir de retrouver la liberté après cet "Escape Game version Koh-Lanta". Merci aux amis pour ce cadeau de mariage... mais la prochaine fois, offrez-nous juste un grille-pain.
Je vous avais dit que vous n'étiez pas prêts. Nous non plus.
Allez pour firir sur un point positif
Bravo a tout le personnel ACCEUIL/ SPA / SERVICE / BAR ect ect qui se démènent pour palier à l'ensemble de ces problemes dont la responsabilite incombe la direction du groupe gerant .
Adios !
There's a lot of work to be done on the quality of customer service and information, especially regarding the spa. We had to go back and forth several times to understand that flip-flops are not included and must be purchased separately, that towels are not provided, etc. Overall, there was a slight lack of politeness. Breakfast was adequate, which is a plus. Good location.
A lovely establishment despite the renovations; noise was well managed. Superb room, comfortable bedding. Varied breakfast with something for everyone.
A pleasant stay. The staff were very attentive. All services were as expected. If you want to spend a relaxing weekend, I recommend this spa hotel.
3 days of relaxation in this beautiful hotel
R à s
Trois jours en pension complète super nous avons été enchanté, chambre et restauration parfaite. L'accueil excellent, propreté au top
En ce qui concerne les massages leurs tarifs sont élevés, les masseuses pour la plupart compétentes, il y a un petit manque de connaissance précis dans les explications à donner pour le choix d'un massage adapté à chacun.
Nous reviendrons.
I had a very pleasant stay at this hotel. My only regret is the poor taste in the room decor: clashing colors, peeling paint, and shoddy finishing. It's a shame because the bathroom, lobby, and restaurant are magnificent. The spa is also very good; just a minor refresh of the paintwork and some shelves for hair styling and makeup products in the changing rooms would make it even better. I would gladly return to this establishment.
A very warm welcome from smiling, attentive staff, which was truly delightful. The place is peaceful with no noise disturbances. My mother had a Californian treatment performed by Saïd, who was very respectful and provided a high-quality service. The meals were delicious, and the service was prompt. The spa is very pleasant. We will definitely return.
From arrival to departure, everything was perfect; a wonderful experience. I'd do it again.
A spa hotel that exceeded all my expectations. The staff were friendly and professional, the spa had everything for relaxation and tranquility, including a sauna and jacuzzi, a pool with various jets, and offered treatments and activities. The room and bathroom were clean, with a small refrigerator and storage space at the entrance. The restaurant was perfect for a good meal, with a wine list and a selection of cocktails, and a bar with a piano—everything you need for a pleasant evening. For me, it was flawless; I plan to return and highly recommend it.
Très belle hôtel, idéalement placé !!
Un gros plus l'espace bien être, quel plaisir !!
Le dîner était au top, très copieux et excellent !!
This hotel and restaurant suits us perfectly. We are very satisfied.
Comfortable hotel but price disparity for the same room on different days.
1/ During the phone booking, we were promised a lake-view room, but upon arrival, we were given a forest-view room! 2/ We were forced to provide our bank details to make the reservation (in these times of widespread scams, I find this very unacceptable), especially since I offered to pay the deposit immediately upon arrival, but no agreement was possible... 3/ The massages and treatments were very mediocre: for the cryogel session, they bandaged your knees with mint-infused strips, left you for 20 minutes, and then removed the strips??? The time spent by the person performing the treatment was a maximum of 10 minutes!!! As for the massages, there was no risk of muscle soreness; the person just stroked you, superficial treatments that didn't reach the muscles, let alone the neck!!! In short, a useless treatment...
Very good...but be careful about the number of people in the spa.
Too many people at the spa
The hotel is very nice. One small drawback, however, is the price of breakfast at €19.70. One would expect staff to be available to assist guests. The food is good, but it's still quite expensive for a breakfast you prepare yourself, especially the pancakes. The pancakes aren't replenished regularly. The only staff member is busy preparing breakfasts served in the rooms, which cost an additional €5!
Gorgeous
We've been guests for years and have seen the hotel evolve; it's modernized but remains just as welcoming, and the spa is exceptional. The only downside was the Sunday brunch at €35, which we found very expensive for the limited selection, especially considering the excellent restaurant. We'll be back, but without breakfast this time.
We were very happy with our stay and I highly recommend it.
Everything was perfect, both the staff and the facilities. We will be back. Thank you.
Excellent hotel, very welcoming, everything is perfect
Very good hotel - only downside, the hassle with the electric charging points... Plus, cars with combustion engines park on them...
Loyal customer, but be aware of outdated pool equipment, otherwise excellent.
The place is good, but the restaurant itself doesn't live up to the establishment's reputation! The service needs improvement; there are too many servers for a table of two, resulting in long waits and mistakes. No water, no bread, no wine... you have to ask again and wait. A shame!
We had a wonderful stay, everything was perfect: the spa, the room, the cleanliness, the staff. We highly recommend this hotel and will definitely return.
The first disappointment came from the hotel's reaction to my request for an accessible room... Our accessible rooms had a lake view and were therefore more expensive, but the regular, non-accessible rooms were equipped with walk-in showers... so the accessible rooms were an extra charge, which is illegal! Furthermore, the key card lock in our room never worked during our entire stay, requiring about ten attempts and assistance from the reception staff, who were themselves struggling. This forced me to return to reception each time with a disabled person. The problem was never resolved during our 5-day stay. Furthermore, the breakfast service at €25 per person is poor. As soon as there are a few people, the person in charge of breakfast is overwhelmed and quickly has to deal with a situation that spirals out of control. The two poor coffee machines keep breaking down, and there are no more cups or teapots. I wasted half an hour waiting on the last day, even though I had a long drive ahead of me to get breakfast. This is unacceptable for a 4-star hotel. Finally, there are only two electric charging points, which is insufficient, and they are free for 3 hours per day and located on the street, not in the enclosed and secure parking area.
* Lack of decoration in the rooms and dining area. * There should be trolleys for unloading trays; this would save time and free up staff to check that products are replenished (for example, arriving at 8:45 am for breakfast: hams, bacon, and water were replenished at 9:45 am... too late for many people). A shame. On the plus side, a lovely buffet with a wide selection of products and a manual fruit juice dispenser—excellent. And a great wellness area.
I come to this establishment very regularly and it is always a pleasure between its location near the lake, the cleanliness of the room space and the discreet and friendly staff.
A regular stop, always so pleasant.
Rooms were fine. However, the reception and bar had a very strong chlorine smell and were very humid.
Very pleasant staff, 2-night business trip, just a small oversight: they forgot to clean my room on my first night. Excellent value for money at this time of year!
The hotel was very nice and very clean; we were happy with the hotel overall. However, we were very disappointed with the restaurant. We didn't eat the previous day's desserts, nor the fish, which was very greasy and covered in oil. We also didn't eat that. The food was very disappointing, and there was nothing to replace it.
Alright
Very warm welcome, highly competent staff. The overall quality of the room and the services and attention to detail could be improved.
Yes, the hotel room, restaurant, reception, and bar were all great. The pool water was a bit cold. The jacuzzi water wasn't very warm on Sundays. You can tell the spa is showing its age a bit. BUT the staff were really, really, really good.
The hotel is very well located and very comfortable.
Excellent welcome and staff very attentive to the customer, well done and thank you for my stay, highly recommended! 👍
Excellent welcome, extremely friendly staff throughout the establishment from the restaurant to the staff taking care of the spa as well as the people in the care center and the people who take care of the room.
Perfect stay. Just a little improvement to the bedroom decor. Perfect bathroom and a nice bonus: separate toilet. Very pleasant welcome.
Very good, but far too many people at the spa.
The room was adequate but poorly renovated with shoddy workmanship. There were no slippers or bottled water in the rooms...unacceptable for a 4-star hotel. The service was mediocre, especially from the head waiter. The food was below average. However, the pool was nice.
The room was lovely and the hotel was well located next to the lake. The staff were attentive and responsive. Thank you!
I wouldn't go back there.
We were just passing through and looking for a comfortable hotel with a spa to relax in, but we were very disappointed by the standard of this establishment, which does not live up to that of a 4-star hotel. The reception was cold and distant, the room, while clean, was rather unattractive with an uncomfortable mattress. The wellness area was crowded and resembled a public swimming pool more than a hotel spa. Dinner and breakfast were adequate, but nothing special. We will not be returning!
The quality has declined across the board, especially in the restaurant and breakfast (although the spa area remains excellent). The welcome was very cold and unfriendly, except for one restaurant server. The restaurant has definitely gone downhill (we had a poke bowl that was tasteless and even poor quality, the minestrone was cold, and the children's meal with seafood pasta was probably leftovers from lunch, along with a steak). Breakfast, with only one person to help us, was complicated, especially with so many machines that were difficult to operate (the pancake maker was impossible to use). There were fewer local products available, except for the cheeses (which were nicely presented). We've been coming for 30 years, and we won't be having breakfast there anymore. We won't be eating in the restaurant either. We were entitled to a discount on the room or half-board, but we only received a discount on half-board for one person—a strange concept for a family of four. Furthermore, nothing was explained or offered to us. It's appalling.
Overall, it's a very nice hotel with a few negative points regarding the interior soundproofing, the shower which has no pressure and the breakfast which is not worth the price.
The room was disappointing. The condition needs improvement. Screws protruding from the furniture, baseboards damp, poorly applied or damaged paintwork. Scratched parquet flooring near the coffee table. Insufficient lighting, very dim. TV too high. Curtains difficult to draw. Bay window lets in noise. Bathtub too high. Bathroom sink faucet too small and impractical. Hair dryer defective. Closet door didn't close properly because the track was bent. No instructions for the coffee machine.
The hotel is aging.
A perfect stay with attentive and very pleasant staff. The beds are very comfortable and the rooms are very well soundproofed!
Very good in all aspects except for the restaurant reservation which was not recorded.
Great location and very convenient parking. The room was spacious and nice, but the hotel clearly needs renovation. The shower water pressure was very weak and staff said nothing could be done.
Towels were small and old, and we were told only one towel per person was available, with no extra towels even for the spa, which was quite unreasonable.
No mimibar in the room.
Very dark room with little lights.
Breakfast was very poor: coffee machines didn’t work, the dining area was not clean, there was little staff, and the food selection was very limited with zero fresh vegetables.
Overall, the hotel has a lot of potential, but it is not well maintained.
Great pools spa! but also need renovation in the facility.
Over all - very expensive for the value.
Inappropriate behavior by the lifeguard in the hydrotherapy area. In bad faith, we shortened our stay.
We've been several times and are always delighted. The staff's welcome and helpfulness are truly appreciated. We mentioned that the bedding was a bit old and had given us back pain, and they responded extremely quickly, changing the mattresses within the hour. This particularly touched us and reassured us of the hotel's genuine care for its guests; it's truly worthy of a 4-star establishment. Unlimited access to the spa and pool for the duration of our stay is a major plus. Access to the treatments is also a real treat. In short, we will definitely be back, and of course, I'll be recommending this little gem.
Fourth stay at this hotel and certainly not the last. Beautiful hotel, excellent staff and a very nice spa.
Hello, we spent three nights at this hotel. The rooms and the spa/wellness area were very well equipped, corresponding to a four-star hotel. However, the food did not live up to expectations and was truly disappointing (aperitif served at the same time as the main course, two dishes were unavailable when we ordered, pre-made and tasteless desserts, and items unavailable at breakfast despite our requests). The reception at the spa/wellness area was handled differently by the staff, particularly in terms of smiles and information. Stay
There's a lack of coat racks and a clothesline for hanging swimsuits and bathrobes to dry.
A wonderful experience
A very warm welcome. Fantastic view. Exceptional spa area. Delicious breakfast. Well worth the trip!! See you soon.
Strong smell of chlorine in the entrance
Excellent stay. Impeccable service. Very comfortable room. The bedding could be a little soft, but that's a minor detail. The spa area was very pleasant. Perhaps a quiet space in the spa would be a welcome addition, a place to read between baths...
Very pleasant hotel, very well equipped and very well located.
Hello, I don't understand why the prices change every day. We're booked from Thursday to Saturday, Thursday evening one price, Friday evening another price; it should be the same price.
THANK YOU SO MUCH
Very enjoyable, I'll definitely do it again!
We always have a great stay at the Adelphia Hotel
Free parking available. Spacious, renovated room, but the bathroom is a bit small. Pleasant spa with good opening hours. Decent breakfast. The food was a bit disappointing, and some of the staff seemed uninvolved.
Amazing hotel, clean, well located, but above all, a very warm welcome. The room was spacious and very clean.
You have a great hotel and a magnificent spa, however, you need to improve the quality of the meals. We ate at the Sunday lunch buffet, and there was a lot of tasteless food, many items were defrosted, the oysters had broken shells inside, the shrimp were rubbery, the blueberry pie was tasteless... The pizza we had from the bar on Monday lunchtime was practically burnt underneath, and the vegetables tasted like water. Why not cook on-site? You would benefit so much; we would have stayed at the hotel for dinner on Sunday evening instead of finding a restaurant elsewhere!
Half-board was forgotten during our evening meal but corrected by the manager; champagne not chilled at the bar and the bottle of champagne put in our room before our arrival was not chilled enough as a result (luckily it was cold outside).
A very warm welcome. The spa is fantastic. The breakfast buffet was perfect. The room was spacious... I'll be back!
Very pleasant hotel and staff
We stayed in room 205 from January 12th to 16th. We noted that the bathroom door was very difficult to close; the frame had been planed but not repainted (unjustified for a 4-star hotel). The toilet door was also hard to close. During the night from Tuesday to Wednesday, there was a lot of noise coming from the upper floors (it sounded like furniture was being moved). Regarding the construction work and the noise from the machinery during the day: we understand that this work needs to be done, but in that case, the price should be adjusted accordingly. Therefore, €700 excluding breakfast is not justified. As I mentioned before leaving, €580 to €600 would have been a fair price. I am not litigious and I don't like to complain, but I believe it is your responsibility to bring this to your attention. We also found the spa jets to be a bit strong and noisy. Otherwise, your breakfasts at €19.50 are decent and the price is justified. There's nothing to complain about regarding the cleanliness of the rooms. However, it might be a good idea to provide bath towels for the spa, as we come back with soaking wet bathrobes and it's difficult to dry them. In short, instead of changing the bathrobes, why not provide guests with a bath towel for the week? When asked why they chose this hotel, I didn't answer because it was a gift from our children. They chose it for its lake view and the presence of a wellness area. That's why I'm all the more upset to see that they paid €700. In any case, you have a magnificent region! Sincerely,
Hello, everything was fine! It's a shame that it wasn't mentioned at the time of booking that major, noisy construction work was underway and ongoing… I came here to relax, but I had to flee my room…
MAGNIFICENT 2ND STAY, EVERYTHING IS TOP-NOTCH: HOTEL / SPA / WEEKDAY PRICES / STAFF
We received a very warm welcome and had a wonderful stay. Thank you!
A quiet establishment where you feel comfortable.
Nice, comfortable, pleasant and well-located hotel
The hotel is very well located, quiet, excellent value for money, welcoming staff... Everything was perfect during my stay from December 24th to 26th.
Magnificent hotel. Beautiful room. Smiling, attentive staff. Perhaps the only thing missing is a children's pool area, since they are allowed in the spa area.
We had an excellent weekend at this hotel, just one small comment: we picked up the keys at 4pm and left the next day at 12pm, which is a bit short considering the price!
We'll be back.
Comfortable and pleasant hotel. Quality food. We come to relax in the baths.
Great experience
The services in the spa are kind of “poor”, I expected a little bit more according to the price
For room service, bathrobes and slippers would be better in the room than having to pick them up at the spa. For the shower, the showerheads are very hard and the water doesn't flow very well.
Fantastic! A warm and peaceful hotel. The staff are truly lovely and the rooms are spacious. The spa area is excellent.
I think it's not very nice for a 4-star hotel to hear children screaming or find them in the sauna or hammam. And the massage rooms are very poorly soundproofed; I could hear the water running in the scrub and wrap room, and during the massage, I could hear the cars outside.
Superb hotel, well located, calm and quiet. Very nice spa area and the possibility of enjoying it for a long time. Very welcoming staff. Only downsides: not much water pressure in the shower and breakfast a bit pricey.
We appreciated the room renovations. The menu could be improved: there were no Savoyard specialties, and many dishes were swimming in sauce. Otherwise, the welcome and service were pleasant, and the breakfasts were of good quality. This is our fourth year staying at your hotel.
Lors du paiement, il serait delicat que l'hotesse n'annonce pas le montant mais nous donne la note. On n'a pas specialement envie que notre compagne connaisse le prix.
D'autre part, j'etais habitue a une temperature de l'eau du bassin principal plus chaude, ce qui fait l'attractivite de l'hotel.
Hormis cela, nous adorons toujours venir a l'adelphia.
Restaurant tres bien, bien accueillis.
La charge de VE ne fonctionnait pas. Dommage.
We have stayed at this hotel twice and it was always just as good: cleanliness, comfort, a fantastic wellness center, and very generous breakfast and dinner.
It's always a pleasure to stay at Adephia. Free parking, the spa, and its long opening hours mean you can easily visit during off-peak times. The staff is wonderful... The spa is excellent. Looking forward to returning.
This is the second time I've stayed at your hotel and requested a room with two beds, but unfortunately, when I arrive, I get a double bed. It's a shame, I love your hotel, but what's the point of checking in beforehand?
Very professional and very pleasant staff. Nothing but positive points. The negative points are too many people in the pool and in the room, the lack of small products, such as body lotion, and small sets like nail files, cotton swabs….
Hello, very warm welcome, excellent staff, very good weekend spent at your place, thank you kindly
What a disappointment! Appalling welcome – haughty people who didn't hesitate to mock other guests in hushed tones in my presence. Outdated room: sloppy cleaning, horrible bathtub, unpleasant shower head, leaky sink… empty conditioner bottle
Hotel bien situé mais les prestations ne sont pas des 4 étoiles : dans la chambre pas des pantoufles, les the vas gamme pas de vaniy set et à notre arrivée il faisait très froid dans la chambre. Le repas au restaurant: le poisson a été froid et le cuisinier a exagéré avec le accettò balsamiques.
There were no hooks or coat racks in the room or bathroom to hang your belongings. The restaurant was very disappointing; it was far too expensive for what it offered. It used to be much better… the mattress in the room was worn out.
Customer for 20 years
The Adelphia has changed a lot; we used to rate the establishment as very good, but today it's just okay: - the reception is very cold and indifferent - there's no longer a choice of television channels, notably Canal+ - the spa was unbearable on Friday; opening the pools to "outsiders" of the hotel made the place similar to a municipal swimming pool. We came to relax and enjoy the facilities in better conditions... Is there a capacity limit? And finally... on Friday we had our first meal after leaving the hotel, around 6 pm... - the 10 am lunch buffet is too early for us; these little moments stolen from our professional lives are important, and we like to sleep in when we can. At 11:15 am, we went down to the bar for hot drinks, but we couldn't eat anything. We asked for bread, butter, and jam... only two industrial Nutella cakes, sitting in an empty display case... and then at 1:15 pm, since we couldn't go to the restaurant in our bathrobes and had checked out of our room, we were refused a salad or a dish that we would have eaten at the bar... as we had done about ten times... the same for lunch... No offerings at the bar except for cold cuts or cheeses... There you have it, and yet we used to love your establishment... Today, the customer service is no longer there... regarding the qualifications From a 4-star hotel...we preferred the 3-star Adelphia where the welcome and service were incredible. Best of luck.
We spent New Year's Eve at the hotel and it was disappointing. We had to take two days off and the atmosphere was rather gloomy on New Year's Eve.
The room was very nice except for the view (advertised as a mountain view, but actually a view of a rooftop). The room was very clean. The water fountain near the elevators was inconvenient. The spa: poor organization for treatments and somewhat disappointing massages: it was cold in the massage room, and there was no choice of background music or massage oil scents. The restaurant: the service needs improvement; there was a long wait (over 30 minutes to order), poor organization (people who arrived after us had their orders taken before ours), and too limited a selection (especially if you don't eat meat). The breakfast was plentiful and enjoyable.
Your reception staff could use a bit more of a smile, which is a shame. A bottle of water in the fridge would have been a welcome addition.
We had a great stay, even though it wasn't long; everything was perfect, and having access to the swimming pool was a real treat. Special mention goes to the (very kind) staff for the warm welcome and all the services provided.
I love this hotel, we always stay there when we go to Aix-les-Bains.
The stay, accommodation, restaurant, and spa treatments + massages were all top-notch.
During our previous stays, we were very satisfied with the restaurant in the evenings, which was not the case this time (the chef changed in September). The dishes were poorly prepared, too salty, the menu wasn't great for vegetarians, the desserts were very average, the meals were heavy, and the service was very slow. We were very disappointed with our family meal for 12 on Sunday evening. We thought it might be due to the date between the holidays, but the following evening was no better. It was nowhere near the standard of the hotel, which we otherwise appreciate.
An incredible team
The Spa is too crowded as also exterior people are allowed, not nice for a 4star hotel.
The service of the restaurant and the quality of the food also lack by far a 4star hotel.
Finally we waited over 30min for the checkout, this should be done much faster.
It's a real shame not to be able to change a reservation due to unforeseen circumstances or illness on the day. A gesture in that direction would be appreciated, but no, you have to pay the full amount and not show up. I can't give a proper rating, so everything is fine because initially it looked really appealing. What a pity.
Overall, a very good stay; the staff were very pleasant and kind.
You are amazing, thank you so much!
We stay at this hotel every year. The service is good, the rooms are spotless, but the wellness center needs some maintenance. There were also quite a few broken things and some mold on the ceiling supports.
Don't change a thing, everything is great! We've been coming back 2 to 3 times a year for the past 15 years, you can check. Besides, the previous suggestions have been implemented, like the bathrobe dryers in the bedroom bathrooms. A small detail, you might say, but when you're at the top, you strive for perfection. Thanks again for everything!
The welcome and service were just adequate. We arrived at 4 pm like everyone else, and the information we received at reception was insufficient; we even had to go back to ask for more. The quality of the meal was just acceptable. There was no information provided regarding allergies or vegetarian options.
Having stayed here several times before, we were already familiar with the hotel, including its spa and restaurant. Regarding the restaurant, the service was excellent and very pleasant. However, the choice of dishes and their quality did not live up to the hotel's star rating, the setting, or the prices. The other major drawback was the spa, which was extremely crowded due to the large number of non-guests who came during the day. Some had children or young teenagers who couldn't access all the facilities. It made us wonder what they were doing there, mixed in with people seeking peace and quiet. This establishment should be "adults only," as it is nothing like a water park or a municipal swimming pool, which are much more suitable for parents with children.
Excellent welcome. Helpful staff. High-quality service. Very good restaurant. Very satisfied.
The hotel was very clean and quiet, close to the lake. Ideal for walks. The spa's extended opening hours, until 11 pm, are a real plus. The treatments and staff were very discreet and punctual. Excellent treatments and staff were very discreet and punctual.
Disappointing. The spa: from the moment you enter, the changing rooms remind you of a municipal swimming pool. The space is nothing like the photos on the website. It feels misleading. Add to that the noise, the slippery floor, and the overcrowding compared to the pool's capacity = total disappointment. The treatments are good, but unlike other spas, there are no towels to dry off. You're left with a wet bathrobe. To change it, you have to go down a floor. The room: fine, but what a terrible idea to put the smoke-prevention kit above the bed. It's constantly flashing, even at night. And the reception (hotel and spa) is not up to 4-star standards. (Waiting for the room, going back to the spa to get a bathrobe...) Disappointing across the board. It's all well and good to manage a hotel by focusing on cost, but you have to think about the customer experience. The website is truly misleading. What a shame.
Perfect from our arrival to our departure! The welcome, accommodation, service, food and spa were very pleasant.
Very welcoming and smiling staff. Excellent quality shower and bedding. Walks along Lake Bourget are possible right from the hotel. The spa and relaxation area is very pleasant. Super friendly bartenders. Free parking is also a plus. Just passing through for one night and had an excellent impression. Can't wait to come back in the spring!
We had a great weekend at the Adelphia establishment.
Beautiful hotel, lovely spa, very clean
The reception was much better than last time, that's something at least…
We had a very pleasant stay; the staff were very friendly.
A very nice hotel, with excellent spa access and hydrotherapy treatments. The establishment is very clean and the staff are pleasant. One drawback was the overly fast restaurant service: the half-board meals felt rushed. Furthermore, there was no choice of seating; we were seated right up against a wall.
Perfect, the only slight drawback to ensure continued improvement in quality is the flooring in the toilet/bedroom 508, which needs attention. Otherwise, truly perfect.
A superb 3-day/2-night weekend at the Adelphia. Walks along the lake, swimming, relaxation in the spa, all with attentive staff.
Dear Sir,
Thank you so much for your wonderful feedback! We are delighted that you enjoyed your weekend, the lake, the spa and the attention of our team.
We would be happy to welcome you back for another equally pleasant stay.
Best regards, Cécile D. Reception
Room 412 has a tastefully renovated bathroom; it's a shame many others aren't, I hope this is planned. The dining options are limited despite annual price increases, and the removal of the complimentary 50cl of water is a real shame, especially in the room.
A lovely establishment with a large spa, a beautiful dining room, and decent food. The hotel is well-located on the lakefront. A renovation could improve the thermal and acoustic comfort of its guests. Don't hesitate to contact MY'RENO, a project management firm specializing in comprehensive renovations.
Satisfactory stay overall; just a little disappointed by the meal at the hotel, in terms of quantity: starter + main course = a bit light!!
Hotel very well located on the shores of Lake Bourget
Very good stay
Very friendly staff, same for service
Great hotel! The spa is magnificent.
Superbe hôtel, très bien placé.
Le SPA est très agréable.
We are regulars, and the quality is always top-notch, as is the friendliness of the staff.
Warm welcome, comfortable room and magnificent spa
A wonderful stay... The spa was fantastic, the room had remarkable bedding... The staff were friendly and attentive... The food was good and the breakfast was splendid... It's hard to find a negative point!! We will definitely be back!!
Very pleasant, it's a shame it's not possible to upgrade the discovery voucher for a higher-level treatment.
Wonderful stay, helpful and friendly staff. Very pleasant spa and good value for money food.
Excellent establishment on the shores of Lake Bourget, in a quiet location offering a beautiful spa with good facilities, good food and a good, dynamic and smiling team.
I gave this stay to my husband for his birthday. During online check-in, I mentioned that I would like a candle for his dessert at dinner, as it was a birthday present, but this wasn't followed up... It's a shame there's a special requests section on the form that doesn't seem to serve much purpose. Otherwise, all the staff are lovely, and overall it was a very pleasant stay. I regret that there aren't any plastic slippers available in the rooms. Your rooms are beautiful, and the bedding is perfect. Well done to your team!
A huge double bed made from two single beds, not great at all.
Regarding the spa and accommodation, it was very pleasant. We had a good time. As for the food, we were told over the phone that the menu could be adapted for vegetarians. In practice, this wasn't the case. We tried to suggest alternatives that seemed fair in terms of price, but there was no flexibility. My dish wasn't of high quality. For the treatments, we had a facial and a massage, which were disappointing. The staff were very pleasant and friendly, but they certainly lacked experience. Before starting, they should have asked about skin type and the preferred pressure for the massage. Personally, the facial was too harsh and left me with marks/redness that I still have today. The treatment experience was disappointing. Otherwise, the relaxation area was very nice.
Excellent stay!
Hello, I had a very pleasant stay. A small suggestion: a towel warmer would be appreciated for drying bathrobes and towels. Thank you.
A very good experience
We've been coming to the Adelphia Hotel at least twice a year for the past 15 years; it's our little getaway for my husband and me :-) We've always loved this hotel and I highly recommend it.
Very, very good except for the quality of the food at the restaurant.
Superb, welcoming hotel, very pleasant, good service and ideal for relaxing.
Always a warm welcome, friendly staff and top-notch care
Nothing to say
Good value for money. However, the reception staff, as is often the case, are not very professional for a 4-star hotel and deserve better training, with a manager to supervise these young people who are not always suited to the retail environment, especially in a 4-star establishment.
Accueil décevant de la part de certains jeunes à l’accueil de l’hôtel et du bar notamment ce qui n’est pas normal dans un 4 étoiles
Excellent hotel, highly recommended
The hotel is outdated and far from what one would expect from a 4-star establishment. The bathroom is tiny. The overall atmosphere is more like a boarding school or hospital than a hotel. Upon arrival via the parking lot, the spa attendants didn't even greet us. The welcome was neutral. The receptionist was kind enough to give us a piece of paper and an envelope we needed. However, there was a queue at 10:00 AM for check-out, and no sign of any effort from the receptionists to expedite the process. There was no particular warmth, neither in the atmosphere nor among the staff. A major disappointment considering the price of the room. Fortunately, the bedding was very comfortable.
Very pleasant staff and quality of service
A pleasant hotel, easily accessible, well located facing the lake and with ample parking. Comfort could be improved, but renovations are underway!
Disappointed by the restaurant's service: three requests for a carafe of water, a flat glass of champagne, and an extra charge for the Arctic char dish, which was served cold.
A very good hotel with a magnificent view; I highly recommend it. The only slight drawback was the construction work, but it wasn't too disruptive. Another minor issue was the towel warmer, which wasn't plugged in. To plug it in, you needed a power strip or an extension cord. The breakfast was very good with plenty of choice.
Beautiful place, very clean spa. Very pleasant welcome.
Beautiful hotel, well located on the lakefront. Very quiet. Spa and pool are excellent and easily accessible.
The hotel was generally clean. However, the entrance door, which also serves as the toilet door, is mediocre... and the bathroom door creaks, doesn't close properly, and is damaged on the edge...
This hôtel
Is not at all up to the standard of a Four Stars Hotel… The réception staff are very rude… not to say dishonest, lying about the possibility to cancel the réservation.
The décoration and colors of the interior of the hôtel are depressing, black-out, violet and orange… perfect for Halloween… The restaurant looks more like a cafétéria than a Four Stars Hotel restaurant… no esthéticics, cheap furnture.
Nous sommes globalement déçus, il y avait bien trop d’enfants dans la piscine. Les regles de l'établissement ne sont pas respectées. Un seul maître nageur s’efforce de faire appliquer les règles. Un séjour plutôt décevant.
Superb hotel, superb staff, very welcoming, excellent breakfast, and the same goes for the morning waiter. Excellent.
A small but unpleasant anecdote. At the restaurant, we had ordered a set menu with a starter, main course, and dessert. On the second day, we weren't very hungry in the evening, so I didn't order a starter or dessert, and neither did my wife. Even though the set menu included dessert (for example, a gourmet coffee), we only wanted a coffee to avoid waste. To our surprise, we were charged for two coffees on the final bill. Despite two complaints, they offered no compensation. I find this really disappointing; I'm not worried about four euros, but is this really acceptable?
We've been staying at the Adelphia Hotel for years. It's a 4-star hotel. The price doesn't reflect the quality of the food. Frozen waffles when served, undercooked chicken, and so on… This will definitely be our last stay. We used to have a good time.
Very good overall. It's a shame we were turned away from the aquagym class listed on the brochure, under the pretext that it was a private class.
Very nice hotel. Excellent welcome. Excellent service. The housekeeping was top-notch, I must mention, as we had coffee on the first day and it was replenished; even the floor was washed. I do have one comment: during my stay it rained a lot and I noticed that the hairdryer wasn't very powerful. Thank you to the whole team!
a good time in complete tranquility
A little 100% cozy break with my daughter. Everything was perfect. We had a very pleasant time.
Clean, spacious and comfortable room, very well-equipped spa area with long opening hours, excellent half-board meal, and a gargantuan breakfast with something to satisfy all tastes.
We've been coming to the Hotel Adelphia for 15 years. We've never been disappointed. Quite the opposite, in fact. It just keeps getting better and better! I always look forward to my next stay. For me, it's a place where I truly recharge, and the staff are always incredibly kind. Highly recommended!
The hotel is very well located with a superb lake view when you choose this option. The spa and pool are very pleasant and clean, with unlimited access to aquagym classes. The breakfast is very good, varied, and plentiful.
The cramped size of the toilet, called a "bathroom," only allows access for one person at a time (despite the price).
Le seul point négatif que nous avons c est quand on a soif au milieux de la nuit dommage qu il n’y ai de l eau dans le frigo
A very comfortable room. The spa perfectly met my expectations. The hotel's location is ideal, close to the lake and the pier. Thank you very much! I will be back!
Beautiful place, warm welcome
See the water problem in bathrooms
very good stay, we have been coming every year for almost 10 years and we always leave delighted.
Poorly insulated rooms. Very noisy neighbors.
It's a family hotel that I've been going to for 5 years, very good value for money. Too bad that our last visit to Ile on October 23rd they removed the mini fridge from the room (eco-friendly!!!!) Otherwise nothing to say, breakfast was cheap despite the fact that they removed quite a few things compared to 2 years ago.
Beautiful location, comfortable and quiet room and friendly staff
Hotel very close to the lake, very well located, very welcoming staff, clean and comfortable room. Breakfast with an incredible selection of fresh and hot products.
Comfortable accommodation & good staff. Wonderful location.
As usual, a very good overnight stay! The room on the 5th floor with a renovated bathroom was very pleasant and spacious. Varied and quality breakfast. The only downside is the gym with 3 out of 4 machines that don't work.
I didn't enjoy the shower because the water flowed too little. It was difficult to remove the soap. I removed it by drying myself with the towel.
Second visit to this hotel. No disappointments, everything is perfect. Services.
Very good establishment, it is always a pleasure to stay there
Very pleasant stay at the Adelphia Hotel, the cleanliness is impeccable, the facilities are of very good quality, as well as the breakfast which is excellent and very varied. Very pleasantly surprised by the spa, both by the size of the pools, sauna and hammam as well as by the cleanliness of the premises. We highly recommend.
Very well located. View of the lake and the port. Spacious and comfortable room. Very good evening meal. Hearty and varied breakfast. Efficient and helpful staff.
It's just a shame that the restaurant menu wasn't up to date...we wanted to eat a good Savoyard burger and unfortunately once we got there we learned that the menu hadn't been updated on the internet...and therefore no burger!!!!
Great little stay 👍👍 very warm welcome 👍 spacious room with large bed, very comfortable and very clean 👍 top-notch wellness area I will definitely return
We spent one night there. The room has a great view of the lake and high-quality bedding. Access to the spa from 10 a.m. on the day of arrival and all day on the day of departure is a real plus compared to other establishments. The staff is very welcoming and very friendly.
Very nice hotel with a great spa. Very pleasant stay.
Ideally located hotel, excellent value for money, spacious rooms, a more than complete breakfast and constantly striving to improve: they recently redid the bathrooms with very practical showers, they finally managed to keep their staff with very welcoming people: Coralie, Sabrina, Manon Ellie and I'm forgetting some!!! I highly recommend this hotel which has everything to please and I have been a loyal customer for more than ten years (even if I would like not to say it too much to avoid no longer having a place for myself!).
Top, like every year
Everything was perfect except the bedding in room 414 which needed a mattress change...their poor quality made us lose the benefit of the massages 😪!
I recommend it, very warm welcome, we had an excellent stay, we will return very soon. An excellent welcome 👍
Never disappointed for many years
A strong smell of chlorine from the reception and compared to the pool/spa center - Even outside the summer period, there are a lot of people in the pool and especially in the SPA because the establishment is open to the public and not reserved only for hotel guests, which is not specified on the website. For a 4-star hotel, the rooms are averagely decorated and having been changed rooms compared to a neighbor upstairs who was disrespectful and very noisy, my second room on the 4th floor was of 2-star quality with traces of old equipment, an outdoor terrace table that had had its day (broken and discolored!) and a bathroom faucet so scaled up that I only had a trickle of water! Fortunately, the quality of the restaurant and the service team made me forget these inconveniences a little...
Warm welcome, very well located hotel, very clean, 👍👌
Good spa and hotel
A lovely surprise: welcome, room, environment, everything is there! The pool area is top-notch. Don't hesitate to stop by.
Very pleasant staff; easy access to the hotel and spa
We enjoyed our stay but the service was terrible. We had several issues with towels and we needed to ask at least 3 times before we could get something. For a 4-star hotel, this is unacceptable
Our stay went well, we loved it. On the other hand, our room was just above the hotel laundry room and the spa, we were very hot, but other than that the room was perfect.
Very well-located hotel. Attentive staff. An exceptional breakfast in terms of the choice and quality of the products.
It was a nice gift, but very nice and very good service.
Several times, whether we come as a couple or with friends. Once a year, always satisfied.
Very well located hotel and all the staff are very pleasant; We had a great weekend
We did a seminar for 50p and everything went well. A pleasant and helpful team!
Relaxing stopover package at the end of September 2025 for €222, excluding drinks. Arrived at 3:30 p.m., renovated room already ready, upgrade with marina view offered. Spa treatment scheduled for 6 p.m. (20-minute waterbed for us). Meal scheduled for 7:45 p.m. So far, so good. At the restaurant the meal is good but not for lactose intolerant people (forced to take what does not contain lactose (very very complicated), the waitress does her best to find a solution. When leaving we have to sign a receipt for drinks (it is not included in the package but we know it) the manager of the room presents us with a bill for 97 euros even though we are on half board. After more than 10 minutes of back and forth with the reception I go with him to understand and there he gives us another bill for drinks (normal) and a supplement of 5 euros for my dish (I specify that we had a normal menu and not half board so not aware of the supplement of 5 euros and especially not much choice without milk). I signed the receipt a little annoyed. Swimming pool in the evening to calm down (pool open from 9 a.m. to 11 p.m.). Hearty breakfast but which declines in quality/quantity (freshly squeezed orange juice very good). After another turn at the pool it is time to leave. Despite the evening's remarks about the restaurant, the 5 euro supplement was indeed charged. I paid but the restaurant completely ruined the stay. Very good spa reception, very good pool (although colder that day and super hot jacuzzi), good breakfast, good welcome at departure but with the bill much less good and of course the restaurant not good at all (the waitress is very good) because of the evening manager. Conclusion: Good but the restaurant really ruins everything... The renovation of the rooms is average for a 4 star. We have stayed at this hotel many times.
I have been coming for many years at least 4 to 5 times a year to spend 2/3 days to recharge my batteries and I have followed the many works carried out over time..... Hotel value for money, very good for a 4 star and also on the edge of the lake.... However, the catering still needs to be improved and the breakfast (19 € per person) is a little expensive or offered until 11 a.m. instead of 10 a.m. But I will come back as always!!
Great, everything is in line with the price. A warm welcome and a very decent restaurant.
Great weekend to do again
Late check-in Lots of people at the spa Stay in a suite with a magnificent spa decor and equipment...
Everything was fine except the jet pool was too cold for my taste, not pleasant for relaxing.
Housekeeping forgot her cleaning cloths in our room (220)... Not so nice.
My parents’ room (222) was not cleaned yesterday, so we had to ask for towels ourselves.
We also asked for help to turn on the towel warmer in room 222, but no one was able to make it work.
The curtains in room 220 are very difficult to close.
Very good stay, we will come back, everything was perfect
Many thanks for your warm welcome. Special mention for the extremely varied breakfast.
Very good establishment and very welcoming
Review the shower temperature in the room. One hot, one cold. And the temperature of the spa water.
I recommend this hotel. Location. Access to the pool and spa area. Spacious and renovated room. Thank you for the new bathroom with shower.
Very happy with our night, the Spa is very good, I highly recommend it.
Very good service and performance. We ate well at the restaurant, it's a shame that the menu doesn't change between lunch and dinner, otherwise nothing to say except that the plates are too generous 😅
Very warm welcome and very smiling hostesses
We were delighted with the entire establishment, staff, rooms, cleanliness, facilities, meals, in short, everything. We will recommend it to our friends and personally we plan to return.
We 100% recommend this hotel!
Superb hotel, friendly and smiling team, our stay was a pure moment of happiness, thank you to everyone: welcome, room, breakfast, meals, treatments, swimming pool, nothing changed, we will come back with pleasure. Thank you
Das Hotel bietet einen professionellen Service.
I would have liked to have been informed that there were aquagym classes which made the swimming pool unavailable. The same goes for the work in the hotel. I took the time to find out in advance about the "quieter" dates for my stay.
Excellent stay, very warm welcome
Old and sad hotel. Value for money, does not keep its promises and services. Noise from the VMC in one of the rooms rented. Treatments in an unheated salon when the autumn chill is already weary, not pleasant for a massage
Spa equipment limited, aging or unable to function....
Restauracja dostępna jest tylko po wcześniejszym dokonaniu rezerwacji... nie możesz zjeść kiedy poczujesz głód, tylko wtedy gdy masz wyznaczoną godzinę
The rooms needed to be renovated. Well located for walking along the lake, with its private, closed parking. A good restaurant.
Well located hotel not far from the lake
Génial 1ére fois que nous prenons une suite un kiff total c'était un pur bonheur
il manquait juste un petit frigo dans la suite
Disappointed by the restaurant and especially by its service, not up to standard for a 4* hotel We forgot our aperitif order for 30 minutes...an oversight that was noticed by the manager of the room when he brought us our dishes. Result: aperitifs served in 2 minutes....5 minutes to swallow them while our dishes were cooling on the serving hatch. Dishes served lukewarm even though we hadn't finished our aperitifs. When we made the remark when paying, no apology (we were simply told that there had been a lot of people in the restaurant that day...which in no way explains or excuses the error) and no gesture on the bill: unworthy of a restaurant within a 4* establishment. In addition, the dessert announced as a brownie is not one (at best, it's a chocolate fondant...) In short, very very disappointed with the service and the way of treating dissatisfied customers
An unforeseen event forced me to extend my stay. The lady at reception was great! She made sure I didn't have to change rooms. A thousand thanks again to her. It's very, very nice to deal with pleasant and competent people like her. The reception team is generally very welcoming. Bravo to the spa and restaurant staff as well. My only regret was that there wasn't as much choice in jams and dairy products (only 1 brand of yogurt??) as before (food allergy problem).
A very nice hotel but beware of the telephone reception which takes too long to answer.
Very good establishment. The welcome is truly excellent, a big thank you to all the staff and in particular to Elga thanks to whom the room was perfect and very clean. I loved the olfactory signature, very peaceful. The bedding is very comfortable, a big +++ for the pillows. An extra blanket is provided in the closet - very good idea. The bathroom is perfect, I loved the modernity of the shower. The restaurant is very good. The spa is the little extra very nice ideal for relaxing! I recommend this establishment.
Perfect for us, clean hotel and perfect welcome. Excellent stay, thank you for the services provided and the gargantuan breakfast.
A pleasant stay and a relaxing moment to savor. A wonderful experience to repeat.
Hello When I went to the SPA on Saturday morning (September 20, 2025), I wanted to go into the water. While trying to go down the steps that led into the water, I slipped on the first step of the SPA and fell into the water head first (the water covered my head). The lifeguard immediately intervened to help me get back up. I still hurt my knee, which swelled up, preventing me from bending my knee and walking properly. I put ice on my knee, but it didn't do much. My husband went to the hotel reception to explain what had happened to me, he wanted to speak to a manager of the establishment, he was told that the manager was not there, and that there would be no follow-up, and that you did not want to activate the insurance of your establishment. I don't understand why an establishment like yours didn't want to use the insurance. I could have hurt myself badly. Since then, my knee has been painful and I have difficulty walking. My doctor prescribed a knee x-ray and a treatment that isn't very effective. To this day, I'm still in pain. You should redo the steps of the SPA (which are very slippery), to put non-slip ones to prevent other people from getting hurt. And also put a bar all around so you can hold on when you're in the water and that goes all the way around to prevent slipping in the SPA and the pool. I will not return to your establishment, and I will not advertise your establishment, because my stay was disappointing. While some things are correct, others are disappointing. For a Four Star, hats off!!!!!!!!!!!! Disappointing all along the line. There should be a doctor or a nurse in the establishment, or a first aid station. Sincerely, Mrs. Vesco
au top
The water was way too cold, which seems unbelievable to me for a four-star hotel.
Une machine a café serait appréciée.
Nice establishment, a bottle of water and some toiletries would be appreciated!
A little disappointed for a 4 star hotel in a superior room not to have drinks in the mini bar and no heating in the bathroom we do not encounter this problem with the Accord group (MERCURE, NOVOTEL, ETC..)
Very warm welcome. Spa available before and after checking in, great! Room with lake view and balcony, much appreciated. Don't change a thing.
Le personnel qu'il soit à l'accueil - le bar - le restaurant - les femmes qui font les chambres, est très souriant et polis
Welcome, professionalism and friendliness of all the staff always at the top (we are regulars). Especially to Betty, Head of Catering for her kindness and understanding in finding out about/adapting meals for me (complicated allergy). Only small problem, it would be appreciated for an establishment like yours to see about doing a little refurbishment of the SPA on the ground floor (damage to the tiled coverings, some lights in the ceiling not replaced etc...). I would like to point out that this remark is in order to improve comfort/reputation, in no way a serious problem!
Hello Mr. Lui,
First of all, thank you for your comment.
Please know that we have passed on your feedback to our entire team and we are delighted that your stay went well.
Regarding the aspects to be renovated, could you give us more details on what you have noticed?
Best regards.
This hotel would be worthy of a 5 star hotel, it is so extraordinary and the staff takes great care of us, they are very pleasant and attentive, I recommend this establishment
After several visits, we are still very satisfied with our stay in this ideally located hotel. The spa center has been renovated since our last stay, which is a great thing.
Bonjour,j ai passé un séjour formidable, tout était très bien,l' acceuil,la propreté,le SPA,le restaurant ,l amabilité de tout le personnel, facile d accès par le bus en arrivant de la gare !J 'ai hâte de revenir pour passer un agréable moment au sein de la Marina Adelphia !
Superbe séjour à Adelphia
Très bien
excellent sejour
Séjour et soins super.personnel très accueillants.
A refaire
Exterior: flower boxes not maintained. No flowers. Rooms: no air conditioning (management's choice). Much too hot. Bathroom: bad smells in the shower drain. Relaxation area: mismatched bathrobe belts (blue with gray bathrobe), torn bathrobe pockets. Very old bathrobes. Very expensive breakfasts. Restaurant: little choice. Frozen desserts: profiteroles.
Very good. The staff is very pleasant. Great stay. To be repeated.
très sympa les travaux dans les salles de bains mais il manque juste une poignée dans la douche pour se tenir
ayant un soucis avec une jambe, j'ai failli tomber à 2 fois
(et vu la tranche d'âge dans l'hotel, je pense que cela serait bien un appui dans la douche)
autrement RAS tout était parfait
continuez ainsi
un excellent séjour dans cet hôtel.
un accueil irréprochable et ceci dans tous les lieux de l'hôtel
des équipements très appréciés au niveau du spa.
Une qualité de literie irréprochable.
Le parking gratuit et couvert.
La qualité des plats est à souligner dommage qu'un supplément significatif soit demander pour la plupart des plats proposés.
Petit déjeuner irréprochable dans le choix et la variété mais aussi dans la qualité
Il est dommage que la salle de fitness ne soit pas accessible avant 9h idem pour le spa.
La douche est limite pour les personnes de grandes tailles.
Une décoration plus qualitative dans les chambres serait un plus.
Very nice experience. Just the gym and equipment need to be renovated.
All the things you expect with a 5 star hotel Must use the pool club to get the most of this location. Only minor issues was internet in the room. I am sure they will address it before the next guest uses
C’est inadmissible de réaliser des travaux de rénovation à 50% des chambres sur le même étage.
Notre chambre était à coté de la porte de secours ou pendant 2 jours il ont coupé le carrelage à la meule !!!!! Bruit….. Poussière……
Dommage car il y a des plus restaurant et spa !
Setting and services conducive to a real moment of relaxation
This hotel is very nice, breakfast delicious, The new rooms and bathrooms amazing, Spa space wonderful. The only little problem: I had prepared a surprise for my daughter's birthday, wrote to the hotel to inform them, repeated it upon arrival at the reception and the person who received my daughter could not think of anything better than to tell her that we had already arrived, when she shouldn't have done so. The surprise...Failed!
As a SPA hotel, this is our favorite place 😁
concernant le prix, je ne peux pas noter, il s'agissait d'un cadeau !!!
Well located hotel. If I have to stay in Aix les Bains again I will return to this hotel!
Excellent stay!
A great moment of relaxation Swimming pool, hammam, sauna and perfect treatment
Ideal location for walks around the lake. We appreciated the bike rental, the staff is friendly.
Very good, good welcome, good service to do again
Excellent in every way. Thank you for everything!
Business trip: the "stopover" option offers excellent value for money
Very pleasant stay, very good welcome and cleanliness. We can regret the lack of a shower in the room and a limited choice in the restaurant, no local specialties.
Classic lake package stay - accommodation - relaxing midweek break. I recommend it.
A team that is always at the top.
Staff was perfect, breakfast was good maybe lose the trays makes it a bit lunch garden. But i understand for elder… and maybe someone who makes the eggs. The place is perfect but i think one winter closing and a full restore is necessary. Also a lot of mold in the swimming pool around the details. Cleaning could be better. The room we also had some dust and hairs. The bed and pillows were perfect. Al togetherness good but needs building work.
An aging hotel, despite the work undertaken, the dilapidation is visible. The arrival in the underground parking lot is not very inviting, with a reception area of unused and messy equipment. The hotel offers bicycles that we wanted to reserve. We were told that it was impossible, the next day the bicycles had been reserved by other people: the organizational rules should perhaps be standardized among the staff. The hotel restaurant is okay, it's a shame that after 8:30 p.m. access is no longer possible.
Hello, The stay went very well: spacious family room, lovely spa, and perfect breakfast. The only downside: an unpleasant smell of urine or sewage in our toilets. We reported this to reception when we checked out (room 409).
It would be important if the reception and restaurant staff spoke English as well as French. This is what you would expect from a higher level hotel.
Perfect, top-notch bedding
I come regularly and on Friday we carried out our weekend program and Saturday we met for a bike ride, the program fell through, tires underinflated, brakes broken, we were supposed to visit the banks of the lake. Really a shame to offer this service and not check the condition of the bikes.
A hotel I'm used to, top-notch facilities, good restaurant and friendly staff
Everything was perfect
Very pleasant stay
Great!! Perfect welcome and service, very friendly staff. Unlimited spa is very, very much appreciated
It was a very pleasant stay, great wellness area, full and varied breakfasts, very accessible parking, view of the lake, spacious room and super comfortable bedding, just one small downside: the bathtub, I would have preferred a shower because I found that the bathtub was not very practical to get in and out of (slippery). The receptionists were very professional. Kind regards.
Good service, great food! Quiet hotel, spacious rooms with king size bed (double bed).
We went there as a couple, two days of letting go, a perfect room with a view of the lake, a fitness of our bodies, body treatments in the hands of Mélanie and Chloé were pure happiness 🥹 we were pampered at every moment, a unique moment of lounging until 11 p.m. in the whirlpools, jacuzzi. Staff throughout the hotel are top notch and attentive to all your requests, breakfast buffet and restaurant dishes are perfect, well presented and the service is great, a perfect stay 🩵 AS & Z
The establishment has lost its splendor in four years. Cleaning is disappointing, even absent. The building is deteriorating.
Very satisfied with our stay as always since we have been coming for several years. It is a truly relaxing break with the spa and treatments.
Very well located hotel on the lake, with free parking and bikes available for walks. Very comfortable room with large beds. However, in terms of SPA and relaxation, the experience remains to be reviewed. Indeed, despite decent facilities, the experience is tarnished by the smell of urine in the access corridor and the SPA area which turns into a water park. The reason is the lifeguard staff who neglect the comfort and relaxation for which we pay. The children run, dive, jump screaming in the relaxation pools. Not to mention the water polo match which was set up under the staff's gaze. Ultimately, the hotel is good but the Spa is to be avoided for the reasons above.
Very good value for money
Very nice hotel with a perfect lake view room, except for the new bedside tables which were not as good as the old ones in terms of storage! The welcome was perfect as was the restaurant. A small downside concerning the exterior and interior floral decoration which was completely "burnt"...! It will be a pleasure to stay in this hotel next year.
Very good experience in this hotel, SPA accessible throughout the stay, free parking a real plus
This experience is not worthy of a 4-star hotel, poor condition of the common areas (toilets), and the same goes for the room, marks on the walls, the edges of the windows, a fridge that is a good 25 years old and is dirty outside and moldy inside. Bathroom with a bathtub full of signs of wear and black marks, marks on the ceiling of the entrance to the room, even the toilet door did not open properly. In terms of service, from a 4-star hotel I expected small soaps or other attentions away from the customer but nothing. On the other hand, the entire staff is friendly and at your service if needed. If I had taken a room in a 2 or 3-star hotel, certain things could have been seen differently, but it is supposed to be a 4-star hotel!
Very good stay
Very pleasant hotel near the Grand Port lake. The spa and treatments are very good. The restaurant is also very good. The breakfast buffet is excellent.
The four stars and the price are not justified. Average room (dirty) and poor quality bedding (two single beds to make a double bed). The pool could use a good renovation.
UN Hôtel correct dans l'ensemble , mais pas du niveau de prestations hôtelière d'un 4 étoiles. Particulièrement la restauration , d'un niveau très bas en terme de choix et de qualité . Oubli dans les commandes et ordre de service du personnel. Au petit déjeuner , indication "tous produits Halal" ,?!§? Comme-ci nous étions en Arabie et non à Aix les bains. Pas de bouteille d'eau dans le réfrigérateur de la chambre , soi disant parce qu'il y a une fontaine d'eau dans le couloir !!! (hors norme 4 *). Seule la partie Wellness est vraiment au niveau 'bassins , sauna , hammam, espace détente.
Parking impeccable.
Excellente situation géographique , ce qui le plus de cet établissement.
Bonjour, Mme Mr Rocher
Nous sommes sincèrement désolés d'apprendre que la qualité de notre restauration et de notre service n'a pas été à la hauteur de vos attentes. Nous tenons à vous assurer que nous sommes en perpétuelle évolution et que nous souhaitons rendre le plus agréable possible votre venu dans notre restaurant.
Concernant votre remarque sur les bouteilles d'eau, nous avons fait le choix de ne plus fournir de bouteilles en plastique dans les chambres afin de réduire notre impact écologique, une démarche que nous jugeons importante. Des fontaines à eau sont à votre disposition dans les couloirs pour vous permettre de vous servir librement.
Par ailleurs, concernant votre commentaire sur les produits "tous halal", nous ne voyons pas où vous avez pu voir que tous nos produits sont halal. Notre petit-déjeuner propose une variété considérable de produits, y compris de nombreux produits à base de porc.
Nous sommes désolés pour ces malentendus et espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une meilleure expérience."
Really very friendly staff. Cleanliness of the premises. Very well located. Excellent bedding.
Wonderful welcome. Everyone was very friendly. Top-notch massages. We'll be back.
Very high level of service that I have never encountered in a four star hotel Very good catering, only the gastronomic restaurants being superior Aquacenter and massage facilities renowned throughout Aix les Bains I stayed 12 days
No access to the upper terrace, shame, watch the advertising video again. Bar at the entrance not welcoming. Breakfast OK. Rooms OK. The fridge doesn't work.
Adding a body cream to the toiletries is a detail but a plus! Explain how the bracelet works to enter and exit the spa, specify access to the pools on one side and to the hammam and sauna on the other, toilets as indicated access to the restaurant room. A detail that allows you to be more comfortable. Too bad there was no masseur on Tuesday for the treatment I was interested in, the next day the other treatment was very pleasant! No space in the parking lot Thank you Marie C S.
Well-located establishment, excellent welcome, excellent and varied restaurant, great offer of lessons at the swimming pool with good lifeguards, spa openings for hotel guests very appreciable
Everything about our stay was excellent, and service was friendly and helpful
Room quite old, air conditioning quite noisy. Very good restaurant, nice spa
It was perfect
We had an exceptional stay. The entire staff is very welcoming and attentive to your wishes and needs. The services are of a high standard. In short, a top-notch stay. I recommend the breakfast. Excellent value for money.
Loyal customers, we return to this hotel every year.
Very good stay, very pleasant, I recommend!
We spent 4 incredible days. All the staff were pleasant and the welcome was super warm. A big thank you to the staff, Mr Grasmuck, rooms 501.
Alright!
We had a great time 🙂
We've been coming here for 16 years and we've seen the quality of the services evolve. See you soon at the Adelphia.
The wellness center was very disappointing. The treatments offered are not worthy of a 4-star hotel. Very bad experience.
Air conditioning is inoperative as it is set by default and cannot be changed. For a hotel of this price, it is really excessive. Bedding is quite average as the bed moves as soon as the partner moves. The spa is very good.
Everything was there for an ideal stay. One small drawback, however: we were disappointed in the restaurant by the origin and provenance of the meat served, which was not French.
La piscine ressemblait à celle d une municipale.c etait insupportable de voir des cours aquagym à 18hen entendant des hurlements de la maitre nageuse sans compter que l accueil fermait à 19h. Par contre l équipement jacuzzi etc etait de bonne qualité. Il faut faire prevaloir les clients df l hotel surcles residents pendant la saison touristique.
View the hotel's answerBonjour Madame Monsieur Gabbay.
Merci d’avoir pris le temps de partager votre retour. Nous sommes désolés que l’ambiance de la piscine n’ait pas été à la hauteur de vos attentes.
Nous comprenons que certains moments d’affluence ou d’activités encadrées puissent vous avoir gêner . Cela dit, l’ouverture de certains équipements, comme la piscine ou les cours d’aquagym, à une clientèle extérieure nous permet de maintenir un niveau d’infrastructure et de services de qualité (jacuzzi, équipements bien-être, etc.) sans devoir augmenter significativement le prix des chambres.
Nous cherchons constamment à trouver le bon équilibre entre accessibilité, qualité de service et tranquillité, notamment en haute saison.
Good location. Excellent secure parking.Spacious room.
Bathroom was stylish but difficult to use all the controls. The normal hose shower had no securing position to be able to use it as a conventional shower.
The bathroom is too small for large people, that must not be easy!
Perfect stay, accommodation and dinners
Very good hotel, very pleasant with very friendly and smiling employees. Be careful though because we had chipped and cracked dishes (glasses and bowls) three times at breakfast or dinner.
Very comfortable and spacious hotel room but lack of water pressure in the bathroom taps and shower for reasons of economy, very pleasant swimming pools and spa but the half board was of average quality and not enough choice on the menu. Excellent breakfasts with some organic products! It would be necessary to provide more organic especially for fruit at breakfast. Covered parking under the hotel very practical. The air conditioning in the dining room was a little strong.
La carte de restauration ne correspondait pas à l’annonce sur le site de l’hôtel. Plats décevants qui ne méritaient d’être servis dans un hôtel 4. * Le personnel par contre très avenant mais ce n’est pas lui qui est en cuisine
Access to the SPA before getting the room is really a plus. However, improvements could be made to the SPA. There is no access to the SPA reserved exclusively for hotel guests. The deckchairs should be cleaned and/or changed. The footbaths were very dirty and 2 without water.
Already a guest of the hotel, we hadn't been there for 2 years. The bedding was very good, the spa area very good, the staff very good, the bar and restaurant very good. On the other hand, the room is full of negative things that I had not seen in a 4 star hotel: - Entrance door that opens very badly (someone intervened on it to improve) - Holes filled in a hurry - The dust in the holes was not cleaned - Dirty fridge, I would not have put a bottle or food in it - Trace of black grease on the top of the toilet door (which probably comes from the bellboy) - Very poorly done painting in the room - Bathtub that has traces, perhaps rust at the level of the siphon and very damaged enamel - Toilet threshold bar poorly fixed, risk of hurting your feet on the screws that are not screwed in - French window that closes badly - To close the curtains you have to do it by hand, I thought I had to tear off the rod when closing them All these defects were reported to Romane from the Management, the hotel made a gesture on the price of the room per night and offered an aperitif in the evening. We stayed one night as planned, but I wouldn't have stayed another night. I regularly stay in hotels for business trips and I've seen 2- and 3-star hotels that are better maintained! I don't know if I'll stay here again during a future trip to Aix-les-Bains!
We came to spend the weekend to disconnect before going back to work. The hotel is very well located, the staff very smiling, helpful and welcoming. The room was perfect and the bedding comfortable. The spa and the swimming pool were also perfect. Thank you to the lifeguard for lending goggles so that Mr. could do his lengths 🥰😊
Very nice hotel, well located in a very pleasant setting
Enfin la partie extérieure a été faite ,tonde de la pelouse ,taille de la haie et surtout l’évacuation des arbres morts et présent depuis des mois…..
Sans oublier les toiles d’araignée sur les baies vitres.
Attention au problème de l’ouverture des portes au niveau du 3 étages …. Badge fonctionne mais ouverture très difficile !!!
La partie vestiaire devrait être votre prochaine étape, odeur très désagréable dans les parties communes et toilettes !!!!!
Pleasant stay
I can't imagine a hotel where the staff doesn't show the slightest interest in understanding the needs of a non-French guest. We went to a spa resort to relax and found the spa was geared toward families with children, noisy, the water almost cold and dirty, and the garden full of mosquitoes. The views and the room were ideal. As a spa, it's not worth traveling so many miles to such a noisy place.
Very good hotel overall. The staff as a whole is very pleasant, with a special mention for the person who welcomes you in the restaurant because she is cheerful and always has a nice word, and also the person in charge of cleaning the rooms, she is discreet, efficient and thoughtful. The only downsides I would put are on the restaurant part. In terms of dishes, we had a chipped and cracked water glass in the evening in the restaurant, as I had a glass of wine my wife used mine and at breakfast I had a large white coffee cup also chipped. And finally from time to time a device starts up on the roof which makes a vibrating noise in the room but quite bearable. Otherwise everything was very good.
Mixed The room was perfect but for the rest we have the impression that the hotel is aging and that we are letting it do so The Spa terrace is completely abandoned: room, old-fashioned so not very pleasant
Very friendly staff. Very clean. Great view of the lake. Bus stop nearby.
1. Shower head broken, 2. Almost no water came out of the tap (they are saving money in the wrong place). Shaving was practically impossible, 3. Extractor fan motor in the bathroom broken. No timely ventilation! 4. Refrigerator only reached the ideal cooling temperature very slowly, 5. TV unfortunately no main German channels (e.g. ARD and ZDF) saved!! Not enough German tourists in Savoy?? 6. Hotel bar often closes much earlier! Normally open until 11 p.m. according to the description!! You can't generate any revenue that way 7. Your hotel website advertises that reception is spoken in four languages. Unfortunately we didn't see any member of staff who could answer us in German. What a pity. ----- 1. Shower head broken. 2. Almost no water came out of the tap (they were economical at the bad end). It was almost impossible to shave. 3. Motor for extracting the fan from the bathroom cassé room. Ventilation inadequate! 4. The refrigerator does not maintain the ideal temperature until long. 5. Malheureusement, the télévision ne dispose pas des maines chaines allesandes (par example, ARD and ZDF)! Tropical tourist destinations in Savoie? 6. Le bar de l'hôtel ferme souvent beaucoup plus tôt! Normalement ouvert jusqu'à 11 p.m., d'après la description ! Impossible to generalize the revenue of this form. 7. The web site of your hotel advertisement that the reception is quadrilingual. Malheureusement, nous n'avons rencontré aucun membre du personnel capable de nous répondre en allerand. Quel dommage.
Très bon accueil par le personnel. Bonne restauration. Nous avons aimé le coin SPA avec piscines et jacuzzi 👍
We felt very welcome for a relaxing weekend. Thank you.
Nous avons passé un très bon séjour dans une chambre agréable avec une équipe dynamique. Le spa en accès illimité a été un vrai plus pour notre séjour. Cela est juste dommage d'apprendre au moment de la baignade que le port du short de bain n'est pas autorisé et que les grandes tailles ne soient disponibles à la vente à l'hôtel.
Hotel that does not offer the services of a 4 star, some parts of which are dilapidated to say the least (especially the spa) and where some employees do not have the essential qualities or the necessary training to work in a hotel of this category. No shower in the room, just a bathtub with a shower head....a bit tight! It is difficult to make an assessment of the staff as a whole as the disparities are so great.
J'ai apprécié le parking garage
Merci
Old hotel
Renovation needed
Thermal area old and not maintained
Sauna not hygenic (people sweat directly on the wood)
Bonjour,
Petits loupés, plusieurs mails m'ont été envoyés dont 2 de même contenu, quelques jours avant mon arrivée. Lors de ma réservation j'avais demandé une chambre avec 2 petits lits. Dans le mail précédant mon arrivée, je l'ai encore spécifié mais j'ai eu un grand lit !!! C'est pas grave mais trop d'information tue l'information...
A part ce petit inconvénient j'ai passé un agréable séjour de détente avec un personnel très à l'écoute de nos moindres demandes. Et je compte bien le renouveler bientôt.
Cordialement.
The only downside is that when I booked on your website, I wasn't able to book a one-night stay with dinner. And when I arrived, there was no way to make this change at reception. Otherwise, nothing to complain about in the rest of the world.
Hello, everything was fine. The air conditioning was noisy.
A two star Hotel with a Spa. Staff unhelpful, dirty outside bar area, breakfast more like a canteen, even have to cook your own eggs
Good hotel, beautifully situated on the lake. Spacious rooms. A large bathroom and a comfortable mattress.
A nice weekend with friends, an exceptional setting with a view of the mountains.
C News on the bar TV! What a shame! I'm expecting a relaxed atmosphere with background music and not anxiety-inducing news spewed by racists! Lots of cobwebs: bedroom, bar toilet, reception, strong impression of disturbing the reception staff who didn't seem to know the services offered!
A relatively quiet hotel located in an idyllic setting. A relaxing spa. A restaurant with impeccable service and quality products.
We had a wonderful weekend at your establishment. Nothing to complain about regarding the comfort of the room, the cleanliness of the place... The meals. We plan to return. Just a small problem regarding the possibility of contacting you by phone. But that's just a detail. You otherwise responded fairly quickly to emails.
Very good, access to the spa until 11 p.m., it's perfect.
spacious and clean room
For a 4-star hotel, there are things we shouldn't see: finishes in the rooms, peeling paint, the condition of the windows needs to be reviewed and we had a colony of ants in the restaurant!
Well-located hotel with pretty wooded park.
Bien placé et bon rapport qualité prix
Very nice experience. Well-located, clean hotel. Great spa and pool. Staff at the restaurant. Very welcoming. The only problem was the water outage, which lasted throughout. Good stay.
Beautiful hotel with a nice spa and pool. Otherwise, nothing more for a 4-star hotel. The bathrobes provided should be replaced. They are in poor condition for a 4-star hotel. Not to mention the friendliness of the reception staff. The ladies who clean the rooms are very friendly, polite, and conscientious. The price-quality ratio is quite poor in my opinion.
We are very satisfied with our stay. The staff listens to us and is attentive.
For a 4-star establishment, it's a bit disappointing. The staff isn't the friendliest. The room is just okay. The bathrobes provided are in poor condition. This isn't a big deal in itself, but I'll say it again, for a 4-star establishment, I expected much better. The spa area is very decent and seems clean. The breakfast is very generous, and for €19.50, it's a joy!
Well-equipped room.
Beautiful location, facing the lake. We chose it for the spa, but after several experiences, I would not have rated it as a 4 star... Reception ok but you have to ask for everything... Breakfast ok but not organized, no plates and cutlery at the entrance, wobbly tables, cold scrambled eggs... In our opinion, it is these details that make a 4 star, not just having a spa...
Lack of renovation in the spa
On site, nothing to complain about. On the other hand, we had to call 3 times to find out how to access the hotel because of the festival and each time the answers were succinct and just friendly.
It's a shame to be woken up by the cleaning staff banging away at who knows what above us...
Not at the level
A little too expensive.
Very disappointed with the SPA area, jacuzzi grills in the room, footbaths out of order, mattress submerged in the spa area with deflectors which cause discomfort especially around the head. Rusty ventilation grill and frankly not clean window. The outdoor tables were not cleared for several hours... No one at the bar when we went there in the afternoon... In short, for more than €230 a night, we were hoping for a little better anyway...
Well-located hotel. Disappointing welcome for a 4-star hotel, no smiles, sour staff. We went to reception 3 times before being able to get our room, each time the same person and each time the same questions. She didn't remember us. For a 4-star hotel, this is unacceptable!!! At breakfast, dirty plates and cutlery, we had to search through the pile of plates and the cutlery tray to get clean dishes. Comfortable room.
Hello, A small hiccup upon arrival where they cashed my deposit instead of simply taking the card imprint. The refund was complicated and long. The phone in room 409 is out of service. Moreover, there is no indication of how to contact reception. I was told that in my room, I could fill out a form to request breakfast in the room, but this form was missing. The description of breakfast in the room mentioned ham, but there was none. Overall, the establishment is starting to age, but the pool area and the park are truly magnificent. The view of the lake is also superb.
The hotel could do with an update to its interior and exterior decor. Thank you.
A notable lack of welcome and responsiveness.
Excellent stay in this hotel with a magnificent spa.
We were very well received and the breakfast was excellent.
Apart from the electrical outlets that didn't work, this establishment is honestly great.
Friendly hotel, well located, very well-equipped spa. We have been returning for 30 years with great pleasure.
Quiet, clean, and very well-located hotel. Very pleasant staff. Top-notch spa.
It's a shame to receive an email for check-in a few days before and the staff on site does not read the requests made in the email. In that case, do not send anything!!! On check-in I asked to have dinner at the hotel, and I was asked if we wanted to eat at the hotel at the reception! On check-in I asked for breakfast, and I was asked if we wanted breakfast! On check-in I asked for a bottle of champagne and fortunately I asked if it was taken into account, as a result I was told that they would do what was necessary to bring us the champagne but I saw that this too was forgotten. Too bad for that, otherwise the hotel, the SPA and the restaurant were very good. Too bad that the fridge in the room did not work. The air conditioning did not cool, fortunately it was not very hot (room 415)
Pleasant welcome and stay, cleanliness in the room and appreciated features. However, the toilet door is heavy and difficult to maintain.
Overall satisfied. Negative points: - The person who welcomed us didn't crack a smile. The rest of the staff during our stay were a little more cheerful. - The room is not at all soundproofed, you can hear all the neighbors and the hallway. - The room is just okay for cleaning. - The bathroom is aging. Positive points: - The spa is very good. Not too big and not too small. Possibility to access the spa before the keys are handed over and also after. - The breakfast is very good. Choice and good products. - The location of the hotel in Aix-les-Bains - The parking
Deluxe Room, No. 307 at 260e with defective air conditioning and 25° inside. No technician intervention despite our request. Outdoor furniture defective, outdated, moldy, broken.
A relaxing and well-being weekend, everything was perfect, consistent with the reviews and photos. Very good location, spacious and comfortable room, quality spa, top-notch treatment area with very pleasant and friendly staff, top-notch breakfast and the Sunday lunch brunch very varied and complete. We will definitely be back.
Very good hotel because we have been coming regularly for 15 years, very well located, the spa and treatment very pleasant, a little less on the restaurant but professional staff, very good breakfast (choice of sweet or savory!) but quite expensive than in the past (19 euros!), very welcoming reception staff but often one person hence the wait.
Great experience! Spacious and clean rooms, well soundproofed. Perfect air conditioning. The staff is competent and charming. The spa and pool are top-notch. I didn't have any treatments, so no comments. The only downside is the maintenance of the garden and garden furniture. The spa and pool are fantastic.
Positive points: a perfect location with a lake view, a spa accessible to hotel guests until 11 p.m., a comfortable room with all the necessary amenities, a superb bathroom and a very pleasant balcony. Comfortable bedding. Areas for improvement: some drain odors in the room and in the spa. I would have appreciated more savory choices at breakfast and the possibility of ordering a snack from the bar other than the cheese and charcuterie platter. I had an excellent stay at this establishment and would not hesitate to return.
Everything was perfect except for the check out on July 4th at 11:30 a.m. the person at reception was not very welcoming. You asked me by email to check in before my arrival even though I had booked everything: room, treatment and restaurant in advance, I didn't understand what that was for.
We had an excellent stay, the best of the best, the quality of the services is really there, the hotel reception, the welcome, a kindness for the reception, the restaurant is also a very high quality in the service, excellent advice for the restaurant menu ...... Without forgetting the Sauma swimming pool side, ideal for regaining excellent energy .... To summarize, our stay is the best of the best, to do again as soon as possible, I recommend this hotel La Marina Adelphia, I am very satisfied .... I highly recommend it to spend a dream stay there
A good hotel that meets expectations
Lovely position for the hotel facing the port and lake. Nice room with good air con which was needed with 35 degree heat outside. Great swimming pool and spa area. Nice garden to relax in. Staff really helpful and friendly. A great place for a short break.
Squeaking problem at the toilet door level resolved early in the evening by the female reception staff while maintenance had left.
Staff friendly & helpful. Bed to die for. Gorgeous views over the lake. Convenient parking. Lovely location.
Very disappointing experience! Aging hotel, limited friendly staff, especially at reception, bad smells in the room and bathroom, average housekeeping, stained staff uniforms. Exterior not maintained, brambles... I will never return! Lack of good management
The welcome was very light. We felt like we were disturbing. The restaurant was very good, and breakfast was also very good.
Always very pleasant and on top 👌👌❤️❤️
Hello 🌞 I came to your hotel to treat myself to a break, a breath of fresh air in my life as a full-time mother caring for my severely disabled daughter. I was accompanied by my granddaughter and one of my daughters. The room was simply incredible, with a huge bed and a comfort that immediately enveloped us. I had chosen your establishment for its spa, and I was not disappointed: it is exceptional and offered me a moment of deep relaxation that I badly needed. The breakfast was generous, tasty, with many choices. The welcome at the reception was warm, caring, and very professional, which I would like to emphasize. The lifeguard in charge of supervising the spa was also very kind, taking the time to explain the facilities to us with patience, competence and a smile - which makes all the difference. The only small downside concerns a person present in the room during breakfast. I had to ask two questions, having misunderstood certain instructions (particularly for orange juice and maple syrup). Her response made me feel, rightly or wrongly, a form of annoyance that destabilized me a little. It's not a big deal, but I'm allowing myself to mention it because it slightly tarnished an otherwise very pleasant moment. Conversely, another person, younger and taller, was extremely attentive, attentive and very pleasant. A big thank you to her. I have wonderful memories of this interlude that you allowed me to experience. I plan to come back, especially for the spa area which was a real blessing. Even if the price is totally justified by the quality of the services, my budget does not allow me to come as often as I would like. A huge thank you to the whole team.
Second stay and still satisfied
Young girls at reception laughing among themselves, we wait but they chat among themselves, not professional at all! The manager came by but as a result they didn't even look at the customers anymore.
Perfect
Downside for the restaurant, Mojito failed without taste very little rum it was a bitter lemonade and excessively expensive. As for the menu with its supplements for certain dishes it is ridiculous. We are in a 4 star all the same. As for the decor, room pretty but the dark corridors with old carpet it looks very old-fashioned. Otherwise the spaces downstairs (entrance, restaurant) are rather stylish Aquatic area very good, but dirty and freezing toilets.
Unfriendly reception staff, room without bathrobe or slippers...unbelievable that you have to pay for slippers in a 4-star hotel. The restaurant menu is basic and there is little choice.
Hello, we have been coming for a few years and always have the same friendly welcome and staff.
A suspended moment… pure happiness
I have been a customer of L'Adelphia for 20 years; always well received and a stable quality of service, my evaluation therefore remains unchanged; a renewed pleasure and professional staff, Thank you again for your welcome,
Great pool area, large, quiet room facing the garden, king-size bed, very good breakfast, good restaurant
Plusses: spacious room, big comfortable bed, clean room, close to harbor with restaurants
Minusses: girl at reception did not speak English, spa needs to be updated, fitnessroom falling apart
Aging establishment....dark breakfast room...would benefit from lighter, more cozy colors
A nice place to stop for a short break en route back to the UK
We felt a bit of uncertainty in the organization. Perhaps a lack of qualified staff. But the place is very pleasant!!
No porter (I have a bad back and carrying suitcases is difficult). The water restrictor at the sink is way too powerful, with a "bird's pee" jet. The bedside table is too small. The wake-up service doesn't work.
Very nicely located near the lake and shops. The rooms are spacious and very comfortable.
On the other hand, the catering side is not up to the standard of the rest except for the breakfast which is perfect, this is the 3rd stay we have made in this host and this year we tried a meal despite the bad reviews and unfortunately it was really not good
Perfect hotel, well located, clean and the services are excellent, the only downside is the garden could have been better maintained but everything was very good
Very good hotel; very clean room; excellent breakfast, wide choice with quality products; very good restaurant. Spa and treatment area side, everything was perfect; the staff were excellent, very professional. I highly recommend this hotel.
well-located hotel, friendly welcome, quality room and very pleasant access to the swimming pool and jacuzzi
Everything was perfect! The welcome, the room and its cleanliness, the spa, the breakfast.
Very good to recommend
very good and the staff very pleasant
Very good recovery, but the reception with the new generations disappointing
A small downside to the spa, where the pool was privatized for an aquagym class, therefore inaccessible, and the jacuzzi was prohibited for an hour or more because we had to leave afterward. As for the restaurant, the menu at the price negotiated by Weekendesk could be appropriate if half of the menu did not include supplements.
A great stay, a small problem at the bar because we couldn't be served despite being at the bar with the cocktail menu, the server was overwhelmed. We had to go outside.
Excellent
Everything is very good in this hotel, I will return with pleasure
Hello, there is a bug in the questionnaire, we cannot indicate what could be improved in the breakfast. So I indicate it here. What could be improved is that the hot drink is - knowing that it is a 4-star - concocted by a member of staff. To make a real cappuccino or coffee rather than from the automatic machine. It is a matter of taste, I am aware of that.
Regulars at this hotel We had an excellent stay everything was very good A pleasant surprise with a change of team and menu in the restaurant Everything was presented with care and excellent The dining room staff is very friendly and professional We were half board the breakfast is perfect We were 2 couples lake side the Italian shower is great Mountain side the bathtub needs to be modernized into an Italian shower too We will come back
We spent a full day (and one night) at the hotel spa and were very happy with our experience. The rooms are spacious and clean, and the spa was excellent. I appreciated the initiative of having a water fountain on each floor that provided both still and sparkling water. However, the hotel should provide carafes to avoid multiple trips to the fountain. Additionally, hotel guests should be provided with towels, as bringing one from home can take up valuable space in a small suitcase.
Very comfortable hotel, very good quality meals, high quality spa area with very appreciable opening hours; pleasant location on the lake
The only downside is the cleanliness of the common areas, a lot of dust under the benches in the entrance hall towards the restaurant, dry flies in the light fixtures of the Spa waiting room, dirty ceilings around the ventilation grilles while you are lying on the massage table. Too bad, the rest is perfect.
Be careful, some details can gradually harm the establishment. (rusty screws, poorly screwed handle, stains above the jakusi, beaning sockets, etc.)
The hotel urgently needs to renovate its facilities, including the rooms, common areas, and spa. The fixtures and fittings are outdated, and maintenance leaves much to be desired. Furthermore, the quality of the food served in the restaurant clearly needs improvement, although the breakfast remains satisfactory. This is a shame, as the hotel is well located.
Be careful, despite the 4 stars, small details have appeared recently. (rusty screws, leaking handles, stains on the ceiling above the jacuzzi, etc.) On the other hand, the staff is great. The room is very nice.
Located facing the lake, this hotel is TOP, everything is perfect, impossible to find a fault. I want to come back.
Excellent hotel, friendly staff, highly recommend
Bedding with a mattress that was not flat A little digging
The spa pool could use a good cleaning.
Un séjour idyllique entre amies que nous faisons chaque année avec grand plaisir 👍💥
After some time without coming, I was very happy to see that the welcome is "again" very pleasant Excellent too short stay
Everything was perfect except for the quality of the half-board, which we did not take advantage of for 3 evenings, even though we paid. We know that in France the quality of the cuisine is high, Annecy-Thonon-Evian from experience. A change is desirable for your reputation and please do not add amounts to the price of the meal. Apart from this remark, everything was perfect. Thank you.
It's a shame that the deckchairs outside are full of bird droppings, it's a change from the very well-maintained interior... It's clear that it doesn't make you want to lie down in the sun...
Très bon séjour, très bon accueil, personnel très accueillant et souriant. Au niveau du rapport qualité prix, rien à redire je suis même très étonnée de tous ce qu’on peut faire vu le prix qu’on paie !
Je recommande vivement.
On the top floor on the balcony the unpleasant ventilation noise
wonderful stay.
we loved it, super fun to do
Satisfied with the stay, very good services in relation to price/quality.
We have been spending our holidays in this hotel for 8 years (in May) many changes of staff (very friendly and attentive) Excellent morning buffet for the evening we think that the menu (choice of starters is very limited) otherwise the quality is very good we did not understand for breakfast the numbers 18462 and 18463 ????
Well located, pleasant welcome, decent services. The negative point is the multitude of emails received for nothing, it's unbearable!
The only tiny comment would be to oil the hinges of the toilet door in room 204 ;-)
Very well renovated hotel, well located, and very pleasant SPA area with free aquagym classes!
Excellent location, very spacious room, separate bathroom from the toilet, very much appreciated. Modern amenities. Very good, generous and filling breakfast. The restaurant is a plus and the food is very good.
Perfect
Very good stay, quality, great breakfast. We did not try the restaurant. The spa area is very good for the hotel. The only downside in the rooms for me is the bathrooms. The room is impeccable with beautiful decor and bedding. The bathroom lacks quality in the mirrors and bathtubs, the finish of the doors, with DIY on the handles, it also lacks, in my opinion, a towel dryer for bathrobes. Very practical and well-secured private parking. Very pleasant spa hours, closing at 11 p.m. unlimited. Very flexible in their booking conditions and payment at the end of the stay.
This is an excellent hotel to syptay in, with spacious lake-view rooms which are well appointed. The only minus is that it advertises EV charging however, they are both Tesla and not compsatable with all vehicles. The single charger in the sun-terranean car park was fine, but the staff did not know about this compatability. This is nothing to do with your staff who are excellent, but a lack of adequate training in the subject.
Very nice, well-equipped hotel. However, the rooms lack a clothes horse to dry bathrobes and towels. The restaurant food is very average (even poor) and expensive, and the service needs to be improved. However, the breakfast is very good.
Very nice hotel, well located, the spa is great
Apart from the fact that the hammam and sauna were not working during the time slot we went there, from 3:45 p.m. to 5:45 p.m., and the fact that the person at reception with whom we made the payment simply told me that I was the only one to report it, everything went well with impeccable cleanliness and an excellent breakfast. When there are 2 broken elements that are part of the service, the least we could do would be to give a discount to the users.
We returned to the Adelphia Hotel for our wedding anniversary. Everything went well, room with a view of the marina, Small downside we had a room with additional services and a bottle of champagne but it was not there when we arrived, we had to ask for it, we asked to have it brought up to the room with a plate of cold meats and cheese and we were charged for the room delivery service, and we were not warned of any additional costs. Bathroom equipped with essential oil capsules for the shower but too bad there is no explanation on how it works and Japanese toilet but the remote control did not work so we could not test it! Too bad because the price of the room is not cheap!
Hotel very well located facing the lake. Breakfast: generous and high-quality buffet. Spa very good, I enjoyed the pool where you can do lengths. Parking for parking is very convenient. Spacious rooms and very pleasant common areas. Small downside for the bathroom of the rooms a little cramped especially for the shower in the bathtub. I would have appreciated a small refrigerator in the room.
Very well located hotel, the SPA facilities (jacuzzi, swimming pool, jets...) are very good, the park with the deckchairs is very pleasant, with the songs of the many birds as a bonus! Concerning the treatments, some people are not at all welcoming and do not explain anything (others do their job and are nice), for the relaxing bath not all the jets worked and the bathtub was old (lots of limescale marks that did not make you want to dive in...) and some relaxing music would have been welcome. For the hydrojet mattress, very good, but also music to cover the noise would have been welcome, and too much light to relax completely. For the lymphatic drainage boots there the light was cut off so great, but the relaxing music was too low to be heard... it's a shame. The two very disappointing points are the reception: young women who are closed and not at all smiling (it's the least you can do in this profession, even if it means being hypocritical if you don't want to be there...), and especially the restaurant: TASTY dishes. No taste, although the recipes were promising, but really we rarely had to force ourselves to go to the restaurant, I'm a poor cook but I would have done much better. In short, for the price: avoid. So we didn't even try breakfast for fear of having the same quality...
Everything was perfect, including the treatments, the massages are of high quality and the masseuses are very professional...a big thank you for the moment of relaxation they provide.
Top!
Excellent welcome, very friendly staff.
Great stay with full board. We will be back.
Tout un plaisir de revenir. Endroit calme
Superb moment, very pleasant, very good hotel, very nice spa despite a lot of people
Reception staff not very welcoming
Very good, we really like the place but the heating didn't work, especially for drying bathrobes and swimsuits a little, the shower head is not at all practical, too strong, and hurts the skin (I was very surprised that you were selling it) I was not able to change position, really not pleasant for my taste, and my companion was sick all night after the meal at the restaurant, vomited everything, he didn't want to go to breakfast, it's true that the side dishes were bad (undercooked and hard fries mixed with overcooked fries, cold mash) the veal, very bad, the brownie all dry, as if it was 2 days old, very disappointed with the restaurant in terms of the cuisine. whereas normally we had no problems. it's true that the menu should also be varied, on the other hand the children's menu is very good
We enjoyed our stay. The best experience was the quality of the room. The worst experience was the restaurant. There are more extras on the menu than the basic choices. More than half a bottle of wine. Our glass of wine arrived during our hot meal and not at the starter. The spa should have been limited in number because there were too many of us in my opinion. A good experience nonetheless and good value for money.
Only one negative point: the back massage for my husband, the person seemed very angry! For the rest, perfect.
The only downside is being able to reach the hotel by phone, it's very complicated. Having purchased gift boxes and not being able to register them online, I had to call 3 times and send several emails over a week before finalizing my reservation, a somewhat stressful situation. My patience paid off, since we were able to enjoy the spa, the hotel, the restaurant, the staff is available and caring, the hotel equipment is complete. Perfect stay, we will come back soon 😊
Superbe SPA et emplacement au top !
Restaurant plutôt bon !
Very nice hotel, very friendly staff, and very pleasant pool and spa.
It's a shame that the lounge area of the Privilege Room (207) doesn't have lighting that allows you to enjoy it in the evening. There is a socket and a switch, the only thing missing is a floor lamp. I reported this to reception twice, without success.
Le meilleur logis que je connaisse
A somewhat mixed review for this generally pleasant, spacious, well-located hotel. Easy parking. Reasonable rates. Very spacious Privilege Room with a large balcony and a view of the lake and the port. The bathroom has already seen some wear (uninviting bathtub, corroded bottom of the mirror). Varied breakfast, but there too my tray was already a few hours old. Very good quality meal in the evening at the restaurant, but unprofessional staff: they come to take the order and serve the dishes without really going among the tables to see if everything is okay or if you would like another drink. I wanted a second glass of wine with my meal, no one looked at me for almost ten minutes, I ended up getting up to ask for it myself at the entrance... abnormal for a restaurant in a **** hotel. Finally, at checkout, the reception did not ask me if my stay had gone well. Nothing dramatic but it weakens the quality/price ratio.
.
Excellent bedding, incredible breakfast with very high quality products, possibility of enjoying the spa and the swimming pool the next day too.
Overall everything went well. There were a few hiccups: when I wanted to cancel one of the two nights booked, the staff canceled my stay, but I was able to see the email in time to rectify it. I asked for two single beds at least three times (when booking, I called back to be sure, and during the online check-in I specified it again) but we got a double bed. Otherwise, overall we enjoyed the spa and the staff is very nice.
The room was very nice, very comfortable. The only downside was the noise of water coming from the ventilation and the Japanese toilet unfortunately didn't work even though we had hoped to try it.
We had a great stay, in a welcoming, relaxing place that felt a bit out of time for us :) Thanks to all the staff for the welcome we received.
Very well located hotel, on the edge of the lake. Perfect welcome upon arrival, very understandable explanations on the operation of the spa, the restaurant hours. Very friendly staff both at the spa and in the restaurant and bar area. Very spacious and clean room. Do not hesitate to book for a great experience.
A very good romantic weekend.
The room windows were broken and couldn't be closed completely. Dinner in the restaurant: The food wasn't served hot (barely warm). The food was then reheated, but the quality didn't meet our expectations or the price. The kitchen staff were generally sloppy.
Very pleasant stay
Magnificent spa with garden, top-notch room comfort, excellent weekend
Very good It's a shame when you are disabled not to be able to take the room after lunch around 2 p.m.
We left a small written note when we left, a note in which we expressed our complete satisfaction.
A perfect weekend, a great location and a relaxing time
Very good stay at the Adelphia Hotel, everything was perfect. To do again. I recommend 🥰
4-night stay, for the 2nd consecutive year - Free secure parking - Kettle + coffee + tea, in the room - it's ideal for breakfast on the balcony, for seniors over 80, like us, for whom the breakfast served at the hotel is too generous. Heated swimming pool + jacuzzi + sauna + hammam, included in the price, Pure happiness and relaxation.
The positive: the view of the lake and the spa (massage, treatments, very professional, and friendly). The less good: the room phone does not work, the safe is faulty on arrival, the room is noisy, the pipes, the water heater and the window are very hard to open, etc. The park needs maintenance, the chair is worn and not cleaned, the outside bar area is not very clean, etc. When it comes to reception (no welcome, no more information than that and, the departure is not very friendly, (No questions, if you had a good stay, etc., it is not better to go to the baths, we are almost disturbing them...., as for the towels, the one in the room is made for baths and the bathrobes are worn, very limited for a 4 star. There is a great need for a good general manager. Being in the business, it is a calm and thoughtful reflection. Here is our feedback from our 3 days.
We have already come several times and we will come back. The setting is very pleasant.
Overall very good, the only downside was the desserts at the evening meal which did not live up to the standard (really industrial)
Great experience. Perfect services.
Deuxième séjour toujours aussi agréable.
2 eme séjour, spa impeccable
Very, very friendly staff
An advertised price that is not the one paid at the end. 168 ad you pay 206 euros in the end and you don't even get a free breakfast even though it's the resale site that made a false ad... a disgrace and you can show your proof of emails for 45 minutes the management refuses any commercial gesture and prefers bad reviews on Google... ok I won't come back even though I've been loyal to this hotel for 15 years...
The stay was offered to us by our children.....It's difficult to rate the quality/price ratio, even if we have a fairly precise idea of the prices displayed.
Very pleasant hotel. Very welcoming, friendly, and caring staff. A feeling of serenity.
We see the hotel deteriorating year after year, it is no longer worthy of the standards expected of a 4 star...
Great
Very good experience, the spa is pleasant. However, the blackout curtains in the room did not close completely, which was annoying when continuing to sleep after sunrise.
Great hotel and SPA, very spacious rooms and top quality bedding. Very clean SPA, water temperature just perfect. As hotel residents it is preferable to go there outside of public opening hours, which leaves time to stroll around the port, take a boat trip with a visit to the abbey and Chanaz. As for the restaurant, frankly no equivalent with the hotel and SPA part, the server did not validate our order, after 1 hour of waiting we were brought with certainly excuses but only 1 starter to share while we had asked for 2 ..., rushed and not wanting to be annoying customers we accepted the dish and ate quickly because we had an appointment. The quality is not up to the establishment's standards. Coffee is a commercial gesture, except that we do not drink it so no gesture in replacement. In short, we will not repeat the restaurant experience unfortunately. Thank you to the staff for their smiles, kindness, and availability. We will return to the hotel.
Some details really need to be reviewed, the safe in our room doesn't work, nor does the room telephone! And the cleaning lady still made our bed even though we had put up the do not disturb sign!
A bit disappointing for a 4*. Closet doors don't close properly, musty smell in the toilets. Poorly equipped gym, no air conditioning and overlooking the spa; needless to say it's very hot. Positive points: very nice location, good facilities for the spa area with a large swimming pool.
Hostess not at all welcoming, not smiling. Noise all night, impossible to sleep. Between the water heater that recharges several times, the thermostat that buzzes every 20 minutes... people dragging chairs. Spa side nothing to complain about. Bathrobe stained. No disposable slippers. The hotel is not worth a 4 star, no gesture for the price 20€ for breakfast not at all profitable for us who only have a coffee and a croissant too
Only two problems during our stay. The patio door wouldn't close. We called as soon as we arrived. Someone was supposed to come, but we didn't see anyone. My father fixed it. I called the hotel physiotherapist because I had a back problem, and he never called me back. Otherwise, everything else was perfect.
Great
Superb establishment, perfect welcome, fantastic fitness center and spa! To do again. Thank you to the entire Adelphia team.
You have to be very picky to find anything negative about this hotel, the impeccable welcome, the perfect room, the very comfortable (large) bed, access to the services (spa, hammam, Jakuzzi, jets, swimming pool... (bathrobes provided free of charge), the view (lake side), the parking included in the price, come on you have to find something, access to the parking lot is not very well indicated on arrival (but the spaces are quite large), in the end even a 3 star cannot compete in terms of prices and services!!! We came (twice) and we will come back!
I've been coming to this hotel for over 11 years because of its great value for money, its ideal location next to the lake, and its overall service. The hotel is gradually redoing its bathrooms, transforming the old bathtubs with beautiful walk-in showers, which is an excellent initiative. Bravo to the management for regularly updating their facilities!
Beautiful establishment, good care and a beautiful spa, warm welcome. A few slightly negative details, unfortunately!
Having been to other 3-star spa hotels, I was able to compare but I found nothing more!!! On the contrary! The girls at the spa reception were very unpleasant, talking to each other without paying attention to the fact that we were waiting for them, rude and not pleasant at all. No explanation, on the contrary, we were disturbing. The restaurant reception was great, but the meal was very average (penne with truffle, white liquid cream, barely served at the last minute because it was not simmered and cold). The room we had, mountain view (218) no mountain view but a view with a huge tip!! At the reception, no information (apart from where the spa and the restaurant are because we had booked) but nothing more about the hotel or the bar!!
Beautiful hotel, lots of services, secure parking, spa massage treatments... very good, very pleasant. A small downside about the restaurant, service was a bit slow and the meat side dishes deserved to be of higher quality.
My wife and I came here 13 years ago, before our daughter was born. We had fond memories of it, even though we knew at the time that the establishment was in need of renovation. For her birthday, I booked her two nights at the hotel, plus a treatment of her choice. I had seen that the hotel had been renovated, and I must admit that it was done with very good taste. Congratulations on the work. Only, a few hiccups marred our stay. Nothing serious, but things that bother me. I must confess that I am a hotel owner, so I must see things that others don't. Let's talk about breakfast first: At €19.50, you can expect something of quality. In terms of choice, it's really very good, even a little too much. If there were less, it wouldn't make much difference. But as for the rest: I don't think it's normal that only two people take care of it. When you have a room with at least 100 covers, you should at least double that staff. The poor things are always running around, following customers' requests in the face of a shortage of goods here and there. And even if the food is quickly found, the fact remains that we expect more anticipation so as not to have to ask the staff. Then, the organization of the buffet itself... There's everything, but you have to look for it. My wife and I have 2 different logics, and neither of us has managed to understand why one thing is in one place and another in another. Really poorly done, and needs to look into the matter. Once again, the price requires a service, and in my opinion, the contract was not fulfilled. The spa: As mentioned above, I had offered a treatment to my wife. It was up to her to book. She made arrangements a week beforehand and called. The person on the other end of the line told her it was okay, at the time she wanted. She was supposed to receive a confirmation email, which she never received. Being in the business herself, she simply thought they hadn't had time. So we went to check when we arrived at the hotel, to make sure it was okay for the next day... Well, no... They had her name and contact information, but the treatment hadn't been validated. She had to choose another time slot, and as a result, we lost half a day. So if I have to give advice, ask for confirmation by email, and insist on having it beforehand. Security... 2 little things: The first is that the safe in my room wasn't working. It happens. I informed the reception. But it's the housekeeper's job to make sure the equipment in the room is working. In the end, it didn't bother me that much. However, something more serious: we had forgotten our magnetic key in the room. So I went back down to reception to ask for another one. They asked me which room it was, but that's it... No name, no ID... It could have been anyone, even someone who got the room number wrong... And that's where I find it borderline. Otherwise, beautiful location, wonderful weather, we still had a pleasant stay as a couple, away from the children. I think that if I hadn't worked in this environment, I would have found it very good. But now, I find it useful to take 10 minutes of my time to make the stays of future guests as good as possible. Hoping that management will rectify the situation and that my comments will be considered constructive.
A stressful arrival since the reception staff informed me that my reservation had been cancelled by myself......surprise because who would drive 2 hours after canceling a stay, especially since it was for my daughter's birthday. With great zeal my reservation was found, my first and last name had been reversed hence the difficulty in finding my reservation, I even gave the reservation number. Apart from that very very good stay, very friendly and helpful staff. The restaurant is perfect with a warm welcome and good little dishes, which is not more expensive than in a restaurant in town. The bedding is very comfortable and the bathroom sufficiently large. To complete the well-being of the pools, a 20-minute massage by very professional masseuses. And I forgot the breakfast is more than perfect with a very varied choice. In short, we had a dream stay with my daughter
Problem in the toilet
Very pleasant stay and welcome. Great concierge service for luggage handling. Balcony with a beautiful view of the lake.
Very good overall except that it was very hot in the room and the air conditioning was impossible to operate and there were lots of midges in room 514.
Large room but terrible bathroom. Practically no water came out of the tap, shower in the tub with a hand shower from which 3 drops came out... the only positive note was the pool complex and the garden. Breakfast was also good
Good value for money. Cleanliness of the room. Very pleasant SPA.
Very good, just a suggestion to provide some family rooms for disabled people.
Bien
Staff choosing the wrong room (mountain instead of lake) No one from the restaurant told me that the evening stopover only included 2 dishes
Bonjour, j'ai été déçu par la douche, il manquai un assoir pour les personnes âgées ou un handicap quelconque, et la porte des des WC était très dure pour ouvrir et en plus elle grinçait .Et pour la télé j'ai voulu brancher un HDMI impossible de bouger l'écran du coup j'ai abandonné et j'ai regardé mon film sur mon petit écran. Quelle dommage !
Regarding the restaurant menu, I find that there is not enough choice, especially for teenagers. Otherwise, I recommend it, we had a pleasant stay.
Very nice hotel. Very good location. Superb spa, welcoming staff.
Overall very good Friendliness perfect Geographical location perfect Hygiene very good Beautiful services with beauty treatments if desired. We enjoyed a great duo body massage. Excellent spa 2 downsides all the same 1 The bartenders, they must lack training in smiling while working 😕 (saw 2 bartenders both the same.) The other staff are great! 2 Nothing against admitting our animal friends, but to make your pet friends do their business on the lawn where our children play and where next to the deckchairs and bath towels. There I say very very average. And what is the management doing??? The corridors of the hotel are also a little dark and cold.
Perfect experience
The restaurant was very disappointing, quality of dishes, outdated parmesan service... We came 10 years ago, I find that the prices have increased a lot for the quality of the service.
I recently stayed at the Adelphia Hotel and I highly recommend it. Upon arrival, I was warmly welcomed by the staff, who were very helpful and attentive to my needs. The room was spacious, very clean, and tastefully decorated. I particularly appreciated the comfort of the bed and the quality of the amenities. Breakfast in the morning was a veritable feast, with a variety of choices to suit everyone's tastes. The hotel's location is also a major plus, with its lake views. Facilities, such as the pool and spa, add a touch of luxury. My stay exceeded all my expectations. I will definitely return and recommend it to anyone looking for a pleasant stay.
Trop bien pour les famille fidel depuis 5 ans tres bon rapport qualité prix.mon petit voulais rajouté une étoiles 🌟 tellement etais content.
Malheureusement le petit déjeuner ca a un peu chenger cetais plus de fruit est miel confiture....mais ca reste savoureux.
Friendly welcome, room with lake view needs some refreshing including the bathroom. The SPA too small with many children...difficult to enjoy it!!! The catering has a lot of progress to make, average service, table without protection, neither tablecloth, nor placemat!!! No small spoons to eat desserts and ice cream!!! (soup spoons) Average meal quality...on the other hand, great buffet for breakfast...without small spoons!!! Finally, how can you allow so many dogs in the restaurant room, including a huge Newfoundland!!!
Alright
I find the room big and confortable, I appreciate the spa open until 23 p.m, the emplacement is very well next to the lake.
We had a great day and a good night.
For a full-board stay, free access to the nautical center for 24 hours, spacious, contemporary, clean and functional room; very pleasant lake view option. King-size bedding. Generous and varied breakfast. More mixed on the restaurant (we had the opportunity to discuss it with the dining room manager)
Too much to say, we shared it at the reception.
Excessive breakfast prices. Expensive classic room. Noisy spa. Too many young children and no time slots. 4 stars and services not up to scratch.
Excellent stay, having enjoyed the restaurant and the pool. Very professional and pleasant staff. Very pleasant rooms too. The only downside was the TV section without Canal Plus, but the weather allowed us to do without it, very pleasant walks.
The refurbished parts of the hotel are quite nice. Some other parts are a bit old-fashioned.
Reception staff was very friendly and helpful.
The spice not really up-to-date and the other guests didn’t follow the sauna rules. For example going into the sauna right after swimming and without a towel. But this is nothing the hotel could be blamed for.
Breakfast was good, actually more than expected.
But the dinner restaurant (we booked half board) was horrible. Cheapest convenience food served as freshly cooked. So the quality was really poor.It was served cold and tasteless. Upon complaining on the cold meal they took it away and came back 60 seconds later reheated by microwave. The Staff did not offer anything as a compensation nor were they really helpful. After short discussion, we left the restaurant. It would be better to charge slightly higher prices for the meals instead of offering such a shame.
The overall writing is actually good, but the restaurant experience cancelled our good impression.
Always a pleasure to spend a lovely evening in this superb establishment
We had an excellent 2-day stay, the mountain view room is very quiet, the bed is very large, the small balcony is very pleasant. The spa is also superb, the water is very hot, the staff is very kind. The people at reception are kind and smiling. We also had breakfast, the buffet was very complete. Our stay was perfect, there is nothing to complain about, we will come back with great pleasure!
Very friendly staff. A hotel that welcomes dogs with open paws.
We will definitely come back. Thank you for your welcome.
Hotel ideally located on the shores of Lake Bourget with good value for money.
Alright
Very warm welcome, dedicated and helpful staff. On the other hand, there was a lack of rigor in the cleaning of the entrance furniture. Dust ++
At the top,
Excellent location with view over the Lake and Mountains
Very good Spa area especially the Pools which are excellent
Pleasant and very well-located hotel. Quality spa. Renovations have been carried out since our last visit, making the rooms even more pleasant. The bathroom is top-notch. Thank you, and see you soon.
Nice setting. Attentive staff, clean restaurant, SPA, would do it again with pleasure.
Very warm welcome, large and comfortable rooms, very good quality of care. The relaxation area is however a little small for the number of people accessing it.
Tout est parfait seule la restauration laisse à désirer le changement de cuisinier se ressent. Tant les plats que le petit déjeuner . Uniquement du raisin au petit déjeuner à notre époque avril ????!!!! La carte n offre pas d aussi bons plats que la précédente pour un 4 étoiles canal plus serait un plus
Location is quite a distance from the town centre. Decent sized rooms, although the separate toilet is on the small size. The pool was a bit crowded. We got denied access to the pool for wearing swim shorts, not trunks, which wasn't relayed to us before.
Hello, we have been visiting your establishment for several years, 3 or 4 times a year. We have noticed a decline in the quality of services, validated in the name of ecology but rather for economy - no water bottles in the rooms - eco cup to carry to be able to quench your thirst in the spa. - no "facilities" in the bathroom: cotton, cotton buds... - at breakfast: the jam jars are shared and not individual (economical, ecological but not hygienic - cooler temperature of the pools Fortunately, the staff were pleasant
Excellent attentive team, this is not the first time we have come and it is always pleasant to come back
We are very far from the services of a real 4-star hotel. The welcome from some members of the reception was not very welcoming. The breakfasts at 19.50 euros do not correspond to this price (spitting or broken coffee machine - dirty dishes - sticky tray - very limited choice of fruits) At this price, you might as well go get croissants at the bakery which is 5 minutes away. In the room, there is no bottle of water contrary to what is advertised and for coffee, only two sachets of instant coffee per day! Obviously, we do not count the decaffeinated one. The SPA infrastructure is aging and places are quickly limited. Although the view is magnificent, we will not return.
Top staff, I highly recommend
Very good bedding, balanced and plentiful meals. The balneotherapy is very effective and very pleasant. The only downside is the work (drill and hammer) from 8:30 in the morning! Apart from that, the staff is very pleasant and helpful. A very invigorating and relaxing stay at the same time!
Wonderful moment with a great welcome
Great price for the stopover evening mode. But, why make a stopover evening reserved for Pros, ask for a business card when first booking and not indicate the name of the company on the invoice... it's borderline unprofessional. Another point, on an invoice intended for professionals, why leave the bathrobe deposit... The staff at the reception is a bit careless, as is the restaurant. Complicated to have all the elements explained to you upon arrival. It wasn't clear that there was a deposit on the bathrobe (indicated in only one of the 2 elevators), it wasn't clear that you had to take the towels from the room (and I still don't know which ones because then I don't have any left for my morning shower), it wasn't clear that as a guest, you had to go downstairs in your bathrobe. At 10 p.m., impossible to check out. At the restaurant in the evening: I had to book (even though it was 3/4 empty), but above all, it took 30 seconds to check that I had a reservation, but then there was a long wait to be seated, then a long wait to take my order (even though the choice was limited and they knew I was a professional, since it was a stopover, etc.). First of all, the same person who checked that I had paid at the entrance no longer bothered to seat me or even explain how it worked. First of all, I didn't understand the concept of ham crumbs (not real, large slices).
Very welcoming and helpful staff. The treatments are of high quality and the beauticians are very professional. The meals are varied, high quality and plentiful.
For a 4 star hotel the bathroom needs to be completely replaced, not practical access to the bathtub, the whole thing is too old, however the whole spa area, swimming pool and other things are really very good, very clean, but we will come back without any problem, thank you, cordially
A hotel where everything has been designed for the well-being and relaxation of its guests. The quality and size of the bedding, the extremely pleasant and diverse aquatic area with several jets, pool, hammam, sauna, sports, etc. (often at an additional cost in other establishments). The politeness of the staff with a smile. The excellence of the breakfast buffet. The free parking. The location of the hotel. In short, pure bliss.
Perfect stay, thank you.
Very well located hotel, very nice spacious rooms, very good meals. The spa and masseuses are very friendly and professional.
Okay for the comfort of the rooms and beds. Okay for the staff welcome. Okay for the spa, but the opening to outsiders and the dimensions of the spa don't go together. Way too many people crammed in... Okay for the food, but not for the financial surplus on 3/4 of the menu!
The location of the hotel is perfect, close to the port and the promenade along the lake. Very professional welcome, impeccable room with balcony overlooking the lake and mountains. Delicious restaurant and very generous breakfasts. Very pleasant spa. The swimming pool is a plus. More free swimming time in this pool would be appreciated. Hotel parking is welcome. Well done to the whole team. We highly recommend it.
Hello, I had booked Friday March 1 and when we arrived at 4, our room had been assigned to other people. We had to turn back and sleep at home. The manager offered us a room in another hotel but we have been coming for years and do not want to stay anywhere else. Then we came at 2 this Thursday evening, when we entered the room it smelled of sewers and the shower water was cold. As compensation we were offered 2 orange juices. But a simple message warning us would have been appreciated. I regret these malfunctions, we have appreciated this establishment for many years. The reception staff changes regularly and it is disruptive GRIOT Béatrice
an armchair in the room with questionable stains, access to the balcony with deficient closure, professional but not warm welcome, attentive cleaning and breakfast staff
Very pleasant stay. Only a small downside to the lake view rooms on the 01 side, which still have the neighboring buildings opposite.
Too bad for me, before we had starter, main course, dessert and a bottle of water. Now starter, main course or main course, dessert. Too bad 🙁.
everything is done for your comfort and to make your life easier
Good, but not great
Very well located hotel Suite very good for the view and the services On the other hand, toilet door that does not close, Japanese toilets that do not work, dust on the furniture Lack of information in the room on the hotel services and lack of simplified instructions for the devices offered in the suite Reception staff not very friendly both on arrival and departure We expect a little more from a 4 star hotel!!
Very pleasant hotel, with a very well-equipped spa. Sauna, hammam, jacuzzi, whirlpools, waterfalls... The restaurant is very good. A small downside concerns the breakfast, which although good quality is nothing exceptional, except for its price of €19.50...
very good hotel, very good service
A relaxing weekend guaranteed
Pleasant and reassuring welcome. Information on services and the stay. Listening and smiling.
I found the photos of the spa on the website misleading….I found the SPA small and I had no information that shorts were prohibited. The water was cold. At breakfast in the morning I found the dishes dirty and broken.
Billing error, luckily we checked. Reception staff a bit cold.
Nice hotel, well located with a spa. For a 4-star hotel, some small details are missing. Nice breakfast but a little expensive. No slippers in the room or in the spa (you have to pay for them).
Everything was very good. The evening meal and breakfast buffet were excellent. Just a bit of a wait on the second evening due to an organizational problem. We were given bicycles to borrow. The staff were helpful and pleasant. We will be back 😀
Great !!!!
Everything was perfect except the price of breakfast, too high
Very well-appointed room, king-size bed... very good bedding. Great spa with nice hours for guests. We loved it. Would do it again.
welcoming and professional staff
In a magnificent setting on the shores of Lake Bourget, we had a truly delightful, pampering stay. We'd definitely do it again.
Alright
Wonderful stay, very friendly staff. An incredible breakfast, a beautiful room with excellent bedding. And a view of the harbor and the lake.
Excellent value for money, I will return very soon!
The staff at the spa, the restaurant, the reception are top notch, very attentive, very friendly. I have never been disappointed since I started coming. Thank you.
A good moment of well-being!
Hello, very good stay, I criticize the lifeguards for the management of children who jump and go everywhere, certainly they need to move but there is respect for others. Some lifeguards are more diligent than others (especially if some spend time on the phone).
Too bad we couldn't stay 2 nights because the price was too high on weekends.
Very well located hotel near the lake. Spacious room, very good bedding. Spa, swimming pool, very pleasant treatments. Quality restaurant.
Lack of lighting in the rooms
Exceptional place on every level! Truly perfect for relaxing. Thank you.
Too bad there is only one bathtub in the bathroom.
Very friendly team, very good quality meals, excellent breakfast buffet, top-notch SPA and treatments
I don't like water-saving faucets and showers that end up requiring you to run them for longer.
Spacious and clean room. However, there is a lack of an electric towel dryer in the bathroom. For treatments, after a massage, there is a lack of a relaxation room with a herbal tea room.
Pool is warm and clean. Hotel near the lake. Lovely big room. Friendly and helpful staff. Safe overnight parking.
Just one complaint is about the bath and shower in the room. The shower head won’t stay put. You can’t reach the taps to turn the bath on without getting in it because of the enormous shower screen which is blocked by the sink. So you get a faceful of cold water when you turn it on then a very uncomfortable shower. Similar problem when I stayed last year in another room. Also still nowhere to dry things In the room and difficult to get dry towels else where. Towel rail or drying rack please..
Restaurant helpful with food allergies and baby.
Very warm welcome, perfect dinner, spa and swimming pool access ok
I have been a loyal customer of this hotel for over 25 years. Its director, Christian Galice, has been able to improve all the services of this establishment for guests; everything is perfect. Thanks again to him for his professionalism. Sincerely, Jean-Yves Richard
Expensive breakfast Menu dishes with supplement little choice left Shower spa area no pressure no hot water Water fountain without cardboard glasses No towel dryer in room
The establishment is very well located with a beautiful view of the lake. Very clean and the spa is its strong point. We were disappointed by the receptionists especially when we left, we had the impression of disturbing her, lack of sympathy on her part.
Very pleasant stay, top spa and hotel, a bit of a shame 4 p.m. a bit late to access the rooms
Quite disappointed by this privilege room, bed stuck against the bay window so one side inaccessible and without bedside table, no heating in the bathroom, mini bar "EMPTY" no drinks available!, I am a regular at the hotels of the Accord group (Mercure, Novotel, ETC, and here there is a real service of a 4 star establishment.
very good value for money, very attentive and friendly staff
The hotel is great overall. However, the presence of children in the spa is regrettable because it is difficult to relax with screaming babies or young children.
Very well located and very pleasant hotel. The soundproofing of the rooms could be improved.
Impeccable hotel with a magnificent view of the lake, nothing to say!
Very nice room. Good bedding. On the other hand, the bathroom needs to be refreshed. And be careful with the toilet and bathroom doors, they are very heavy to open. Otherwise, a pleasant stay. Top massage and very good restaurant.
Quality of hotel staff is top notch. Spa staff not very discreet and not very friendly.
Overall a good one-night stay with two disappointments: (i) the requirement to wear a swimsuit in the pool (instead of swimming shorts) [I still don't understand this notion of hygiene personally], especially since another man was wearing shorts (of another material apparently..?) at the same time and (ii) the cost charged for a baby bed (20 euros)...
After several stays Never disappointed Great hotel
We've been coming for over 16 years and it's still just as great! Plus there's a loyalty system, Adelphia you're the best 🎉
Reception staff lacking experience and professionalism. Fortunately, the next day, a person at reception who has been in your establishment for 4/5 years significantly raised the level compared to our arrival. Otherwise, perfect as usual...
A beautiful stopover on the road to the Alps. Charming welcome, very spacious room. Quality catering
Nothing to say, everything is perfect
As always we liked it after 30 years it's normal. We just hope that you will manage to do something with the bar which is not great and the catering. For the rest. It's going well. Thanks again.
Very good stay. The rooms are spacious and well equipped. The restaurant is very good value for money. The spa is spacious and has lots of equipment.
Very nice location and appreciated lake view. Expensive but plentiful and varied breakfast. Aging hotel and spa, not up to 4-star standards: . Bathroom with non-functional bathtub, severe lack of a drying facility for bathrobes (very unpleasant experience of having to put back the damp bathrobe from the day before). The spa deserves dedicated access: you end up in your bathrobe in the lobby, or in front of the bar after 7:30 p.m. .... Hammam and sauna area is gloomy and not very friendly. Bad experience with room service: a dirty and stained towel left on the floor was put back on the rack without being changed ...
Tjs très bien juste l’eau des bassins pas très chaud
Overall the accommodation is great, the rooms are spacious and the spa is really complete with very wide opening hours for hotel residents - however the end of the stay was marred by a billing error of €200 to my disadvantage - when paying I pointed out to the hostess that the price seemed high compared to my estimates - she told me to check and confirmed the price indicated I still asked for a detailed note and I paid the requested price - arrived at the car park after several quick calculations and by taking the detailed note I realized that the deposit for the bathrobes had been billed to me twice and that the refund of the deposit only related to a single deposit (€50 deposit per bathrobe X 4 people = €200) so I had to turn back to get a refund for what I got - I expected given the standing that the establishment wants to have and my loyalty to it to the proposal of a commercial gesture which never came and at least an apology from the hostess who never came either…. I was reimbursed (still happy) and thank you goodbye… I found that a bit light despite the excellent stay in the hotel.
Very good location and top service offer!
We are regulars at this establishment and have never been disappointed.
Lots of children for a spa hotel when you are looking for a moment of relaxation. In addition, 3 people fell around the pool while the lifeguard did not move from her chair and was on her phone. Otherwise, I still love the Adelphia
Beautiful hotel, very good food and great staff.
WE HAVE BEEN COMING BACK TO THIS HOTEL REGULARLY FOR A LONG TIME. In the bathroom a shower would be more judicious...
A great hotel, with a large room, access to the spa from 10am to 11pm. The all-you-can-eat breakfast is very varied with a large choice of products. Attentive staff... the best
Nice and spacious room, perfect jacuzzi Friendly welcome but Lack of professionalism, summary explanations No manual on services and care in the room Bar without a waiter most of the time, tables not cleared We appreciated the bottle of champagne but had to buy flip-flops! No slippers in the suite Broken terrace door handle Good overall but could do better
Lack of general maintenance Lack of space in outdoor and underground parking
The menu does not change, too many people in the pools which are also too noisy, Jacuzzi inaccessible and too small! Hotel well located on the edge of the lake.
Ras
First of all, your introduction to the satisfaction survey should be in correct French.
Spacious, clean but aging room Varied breakfast Restaurant and reception staff very professional and friendly Gym in very poor condition, damp, no ventilation, HS equipment. A customer for several years in a professional setting, I deplore that the stopover evening increases by another €3 on January 1st while the dinner is reduced by one dish
There was a problem with the mixer/hot water in our room, but otherwise it was perfect. The price is a bit high and the breakfast too expensive but the range of hours for access to the SPA is very appreciable.
Nice hotel, nice spa. Too bad no more conditioner in the dispensers in the room and need to look for the 2 missing towels in the room.
Very well renovated hotel.
Great welcome, excellent responsiveness to requests, very comfortable room and pleasant spa. From what age do you have access to all the baths? Nice swimming pool and efficient supervision. Smiling and friendly cleaning staff. Thank you
Great hotel, good value for money. We will happily return!
La chambre vu lac 203 ne nous convenait pas … vue pas complète sur le lac nous avons demandé à changer de chambre cela n’a posé aucun problème et avec le sourire 😊 merci beaucoup pour la qualité de l’accueil qui nous a été réservé
Very satisfied with my stay in this hotel. Unlimited access to the spa until 11 p.m. is really a plus. The staff was very pleasant. Small downside on the wait at the restaurant and the slightly excessive price of breakfast, for the room a towel dryer for the bathrobes would have been appreciated. Otherwise nothing to complain about, I will come back!
Very nice hotel ideally located and quality services whether it be the spa or the restaurant and the standard of the rooms.
I highly recommend the Somatoxin treatment with Robert... A very delicate gentleman in his massage techniques, and with sound advice after treatment... Physical and psychological relaxation guaranteed!
Seyl flat, we arrived before 4 p.m. at reception and we were not told about the private parking. We were only told about it when we were handing over the room. Otherwise, a perfect stay.
Satisfactory experience, quality hotel but little communication from the staff, especially regarding the 50 euro billing for the bathrobe given for access to the pool area. It is also a shame that the outsiders are taking over the jacuzzi, which does not allow the hotel guest to enjoy it at normal times of the day.
Le spa est mal entretenu, notamment les abords et l’entrée qui sont vieux et sales , cela fait vraiment peu envie et n’est pas digne d’un 4*. La chambre était néanmoins correcte et propre.
View of the lake = superb. Breakfast = good. Room: it's old and you have to be patient to wash, shave = the system to supposedly save water is really a nuisance. Reception staff: OK but nothing more. Housekeeper = very good = smiling and efficient. In conclusion: it's average when given the location it could be good.
Experience to be repeated
Thalasso very old and not maintained at all.... Catastrophic breakfast with very little choice and not very appetizing. It was usually the expected moment of the hotel. Far from a continental breakfast... In the end a lot of savings on the customer's back.... Disappointing!
At the top See you soon
déjeuné un peu cher
Bon hôtel d'étappe, au bord du lac, avec piscine intérieure.
We come twice a year and we are a little disappointed with the cleanliness of the pool windows, the plasters on the edges, the rust visible on all the edges of the pool as well as the doors. Our bathroom is really limited.
Great experience, very friendly welcome and staff. Long opening hours to access the pools and spa. The restaurant is also very good
2nd visit as a stopover before skiing because Aix Les Bains and its magnificent lake are worth the detour and this hotel too! Very good service, beautiful room (privilege room with lake view and large balcony) with good bedding! We recommend! Especially with the large swimming pool with water jets! Very good restaurant and very friendly staff! Only 1h30 from the slopes of Maurienne (Valloire)
Very good weekend spent in this hotel, which is very well located! Calm, relaxation and serenity are there thanks to the location and the SPA. The rooms are well maintained and the bedding is top notch, we slept wonderfully well during the 2 nights spent at this hotel! The only downside that I find a shame: there is no towel dryer/radiator to dry swimsuits... We will still come back without hesitation! Thank you to the whole team who are very caring and welcoming, whether at reception, in the Asian corner or in the restaurant!
Very pleasant stay. Quality services. Pleasant welcome and staff. A pleasant hotel/spa where everything is available without having to travel and which allows you to fully enjoy your stay. Thank you.
as usual, neat, comfortable bedding - clean premises -
Very good experience, very enjoyable spa hours with privatization for hotel guests
Very good overall Downside: No peanuts, olives offered with the aperitif Cool pool area And no luck, not even sausage to buy for our aperitif 🫣
at the top
Nice but aging hotel. The lake or mountain view is a plus. We came 10 years ago and the bathrooms, which were not new at the time, are the same. The spa is nice although crowded during the day because there is no reservation slot. It is better to go in the evening at dinner time and until closing time. In the evening, access to the spa is done in a bathrobe via the hotel bar, you feel a little uncomfortable. The massages are good. On the other hand, my massage apparently ended 25 minutes before the treatment area closed and all the drinks (teas/infusions) in the relaxation area had been removed, too bad not to be able to extend
really great establishment, impeccable evening stopovers, the staff is professional and friendly, parking is perfect Very well located on the edge of the lake
Good value for money but still problems with the maintenance of sports facilities. This has been recurring for at least 2 years. Malfunction of electric fitness equipment, missing some fixing accessories on the weight training equipment, the WII still does not work even though it is very fun and contributes to the well-being of the body. There are starting to be additional accessories to pay for like the TONG; if this practice continues it risks removing the flat-rate aspect of the reservation. (I should also point out that breakfast had been automatically included in my reservation even though I had not planned for it. I was told at reception that this situation was normal and that it was up to me to specify that I did not want it. I find this a bit abusive from a commercial point of view. In conclusion, I would say that the whole has good leisure potential but that the lack of preventive maintenance is degrading the whole thing a little.
We have come several times very pleasant and flexible hours for the Spa
Everything was perfect, the room very clean, the bedding quality.. the breakfast is very generous, especially for gourmets!!! The dinner was quality and tasty and the service impeccable..
Good stay overall. Missing a rack to dry our wet bathrobes and swimsuits in the room. Food in the restaurant not hot enough. Very friendly and professional staff.
I filled out a questionnaire before our arrival 3:45 p.m. no room ready so offer 12:30 p.m. 3 p.m.? Why offer these times At reception on arrival I specify that I wish to pay for my stay in cash The next day my bank tells me a direct debit when I didn't want it.... Otherwise always pleasant the aquatic areas We have been customers for a long time and have advertised you Sincerely Denis Berthuin
An idyllic and romantic and clean setting where the staff is very friendly and attentive to customers. I asked for a last minute service… no sooner said than done! Everything was perfectly well organized!!! We plan to come back very soon. Thanks again to the wonderful hostesses who made my surprise romantic weekend a magical moment🙏
A shower in the bathroom would be more accessible to everyone
This is a hotel that we like, it has excellent foundations but behind a layer of varnish that is starting to tarnish, there is a real need for renovation. We must not delay too much, because the longer we delay in doing maintenance and small renovations, the higher the bill will be.
Treated like a mass hotel when the prices would suggest more careful treatment. Too many people in the spa Too many people at breakfast Paid breakfast for a 12 year old when he eats very little Basic, even industrial products at breakfast Coffee machine and hair dryer do not work in the room We are only reminded to check in early. Partial renovation only: very kitsch Nothing personal
Perfect stay, welcome, cleanliness, quality of services.
Very nice, clean hotel with quality and friendly staff
Loyal customers for +15 years, missing a shower in the rooms and a radiator to dry bathrobes and towels.
Disappointed room smelling of tobacco and disappointing dinner. Correct breakfast.
We had a pleasant stay, all the parameters are positive, we recommend the establishment.
Attentive staff, cleanliness of the room, very popular spa. Too bad there are too many people on weekends! Hearty and quality breakfast. On the other hand, the restaurant is far from being up to the standard of the hotel. Too bad because we quickly understood that we had to go outside.
Perfect one-night stay. The welcome, the room, the cleanliness, the Spa area, the restaurant were very good. The staff were smiling, welcoming, friendly. The treatments were great, the staff very professional. Closed parking. At the restaurant the meals were very good and the quality/price ratio very good. We had already come a long time ago and we had already been satisfied. This time again not disappointed, especially since I had a gift voucher from my colleagues for my retirement. Plus not too many people because I stayed during the week, the best. Thank you for this good relaxing time, we will come back.
Very good stay in this hotel. From the welcome to the comfort of the room and the cleanliness of the spa, everything was perfect. Thank you and congratulations for the quality of your services
Everything was perfect but a little disappointed by the organization on the day of departure when you have to do treatments from 10am to 3:15pm. You had to return the room and there is no nice solution to put your street clothes in a locker room at the treatment center as well as your luggage. Likewise, to get dressed after the treatments you have to go to the spa where the atmosphere is more like swimming pool lockers.
Reservation for 3 adults, so 1 person on a convertible. Only 2 shower towels for 3. Restaurant with a lot of missing items on the menu!
Satisfied with everything except the weekend crowd.
C’était le week-end birthday to me c’était génial 👍
Perfect welcome, quality service. Negative point: emptying the ashtray as perfence makes a difference in the cleanliness of the room, and for the care do not put the heating blowing for a more relaxing moment because we did not even hear the music and
Very good hotel, however the massage for 80€ leaves something to be desired
Nice hotel, friendly staff who listen. Good location of the hotel. Nice comfortable room the only negative point is that no hot water for the shower. Very good breakfast. The spa side not too much appreciate the generally cold water of the spa just the jacuzzi good temperature.
Very welcoming, friendly and attentive staff. Quality of services and meals in half-board formula.
Unforgettable stay, incredible suite, pleasant staff and massages are so good
A great stay with quality services (spa, treatment, restaurant, hotel room)
Good quiet hotel located in the immediate vicinity of the lake. Quality services with impeccable bedding. But a downside for the room whose bathroom is not up to the standard of a 4* establishment due to its dilapidation and the absence of an individual shower: only a bathtub a little difficult to access and in average condition. Access to the Spa very appreciated on arrival and departure days. Average catering for a high-end establishment, and a shame that the croissants and pains au chocolat are very greasy and reheated while the other products are of quality, like the real orange juice.
Still good overall but it's a shame that the evening stopover formula has changed (1 dish and 1 drink less at dinner while increasing the price)
The reception staff we had to deal with were not very involved, on Friday evening, the day of our arrival, I reported that the Japanese toilet was not working (the electronic part, the flush worked fortunately), no one ever came (we left on Sunday) and when we reported it when we left, no apology or reaction, a bit limited for a 4 star... Otherwise the rest was very good, room 501 was always great!!
Perfect, as usual we love coming to stay in this hotel. The welcome is always very clear, easy and pleasant. The aquatic area is superb, the rooms as they should be. We love it.
Overall, a decent establishment, the room was a bit expensive at 185 euros with a remote control that didn't work, no batteries at reception, a bed lamp that didn't work and rooms only available at 4pm. Evening meal for two at 80 euros without wine, that's still expensive for the meal on offer. The care was of good quality, even if, like the rest, it was still expensive for what was on offer.
Very good... except for one negative point since we have been coming here for years: far too much waiting for evening meals (half board). Almost 3 hours for dinner.
Home lack of information
Great thanks
Nice hotel, a few small disappointments with the bedding (two mattresses pushed together for a double bed) and the meal (sometimes not much for the price) otherwise very helpful and smiling staff and the spa is great!
Excellent welcome. Staff attentive and very helpful. The spa area is great. My rooms are very spacious and the bed is incredible. However, a little freshening up might be in order... the bathroom mirror is very worn, chocolate stains on the curtains. The hair dryer didn't work. And under the bed, there's a lot of dust, the bottom of the trash can is terribly dirty. This doesn't detract from the stay in any way, but it's a 4-star hotel... and everything should be spotless.
Regular at this hotel, great thalassotherapy and great room with a view of the lake, just one recurring downside is the reception and thalassotherapy staff who don't care much about the customers and aren't very welcoming, it's a shame
Very good stay. Very friendly staff, pleasant spa and superb breakfast.
Disappointed by the restaurant. Ex.: Tiramisu poorly presented, ladled onto a plate and, let's say, not very good. Baba: the taste of rum was there but presentation was zero. Duck overcooked. Risotto without taste, very creamy. €8 supplement for half-board!!! I often eat it for a price barely higher than the amount of your supplement and much better. Sorry, but I hope to be of service to you.
For the 3rd time from January 19 to 22 (already 2001, 2021) but this time just 2, (the other times family stay with 10 people including 4 children) great stay, hotel really good value for money. the meals are plentiful and good. There were a lot of people for a quiet period (weekdays, in January) but the spa is open outside, so normal. Really nice swimming pool for swimmers... the spa is well maintained and always very pleasant. friendly and attentive staff... it was perfect! Very practical, the descent to the garage by elevator! 2 very minor downsides. A few more coat racks in the spa would be necessary because we were forced to leave our bathrobes, towels and other items, by the pool and therefore tend to forget what we put where we can, not far away, because we can't put it in a hanging bag....(water bottles, tissues) Heating fan a little noisy and no doubt aging when it is at maximum, but it was necessary to warm the room on slightly chilly evenings (room 413) Bathtub a little high to access and slippery floor... the showers are more practical, arrived at an age ++
We came for the Christmas holidays and were very disappointed with the quality of the Christmas Eve meal (Service more than limited + the quality of the dishes well below what we could expect from the restaurant given the price we paid). The bathing area is not supervised enough to prevent children from playing with balls in the wellness area (Jacuzzi) Big hygiene problem in the relaxation pool with the presence of young children with diapers not suitable for an aquatic environment (Diapers soaked with water)
Unfortunately, there will be a big increase in the price/service ratio at the beginning of 2025. Indeed, €118 for a stopover evening at the end of 2024 with 3 courses and drinks, then + €3 in 2025 with 2 courses and no drinks. Unfortunately, this is outside the budget allocated for my travel. I will have to find another alternative.
A first experience for us but too many people in the jacuzzi, difficult to find a place so many people inside the jacuzzi
Super comfortable and incredibly quiet room. The Spa is great.
More than 200 euros for a bathroom without a shower, a smoke detector that flashes and the impossibility of opening the stuck curtains... At 75€ yes it would be correct.
Very good stay, the only downside is the bathroom... the shower in mist mode is really not the best for washing!
Missing a towel dryer otherwise perfect
It was good overall but left something to be desired in terms of cleaning.
Very warm welcome, with a smile, charm and efficiency. A place that I recommend.
Past increases for a traveling salesperson and long-time customer no longer fit into my budget granted by my company. You have also drastically increased your prices and also moved from a 3-course system to a two-course system.
Everything was perfect except for me the meal because the cheese was very dry and not runny. Otherwise great
Very good stay, great SPA and top-notch catering! One negative point: the condition of the bathrobes; the 7 bathrobes at our disposal were clean but 4 were in poor condition (pronounced wear)
Very nice
An overall very pleasant experience. Nice room, spacious and clean, comfortable bedding, simple but nice decor. Warm welcome. Free parking space: a + Nice little "bar/snack bar with prices that remain affordable. Still and sparkling water fountain available with eco cup: a + Bathtub: a + pleasant Possibility of having access to the SPA on the day of arrival and departure: very pleasant. Extended hours for the day of the night: a small + Cocoon and clean spa. Great duo massage: good room temperature and zen atmosphere. Disappointment for the water mattress balneotherapy treatment: cool, lit room (dim lights like during the massage is much + pleasant), and room without cocoon/zen atmosphere. We were cold despite the towels. Great breakfast restaurant: stocked, varied, fresh products (a +!) delicious! Evening meal catering: good and plentiful, with reasonable prices. Very good.
Good overall Great improvement in catering service Still very satisfied with the care Pool water still too cold Difficulty adjusting the room thermostat Lack of choice in catering We will still come back with pleasure
Short relaxing stay, very appreciated, I recommend.
Always a pleasure to go to the Adelphia!! Ideal for a weekend as a couple or with friends. Very well located, very welcoming and pleasant staff. Great services.
Relaxing stay - pleasant setting
Super clean hotel, very spacious room and top-notch bedding. Very well-maintained aquatic area. Very good quality restaurant.
Our favorite place as a family ❤️
Nothing to say We came for Christmas Eve and we had a great time. Setting, meal, welcome, waiters Very, very good
Top hotel
Very noisy in the wellness area as well as at breakfast time. Dress code on the part of some people at meal times (...let's not forget that we are in a 4 star hotel!!!!)
Quality always there
I would have liked a bottle of water available in the room every day.
Good stay, cuisine not always up to standard
Correct welcome, very good room, very clean. However at the spa level there were too many people. Hygiene? 2 young children with diapers. Which did not make me want to return to the spa. Correct meal however the wait for the order was too long, 40 minutes of waiting before ordering.
The hotel reception could do better for a 4 star. We missed smiles and kindness. Concerning the care, I missed the love of the job for some professionals, it's a shame when you do a job in well-being. Care with Mr. Ramon was perfect, I recommend it. For the room, breakfast, spa area, parking and location it's very good. The evening meal at the restaurant was very disappointed by the service time and the cooked food was not very refined for a 4 star.
Large and clean room. Quality service. Perfect location next to the lake. Wellness area accessible until 11 p.m.
Very soft bed and bathroom lighting not strong enough. Too bad there is no bottle of mineral water included in the room rate. Kind regards
The Spa is very pleasant as is the comfort of the room. The breakfast is well provided!
Very good two night stay at the hotel. Quiet and very comfortable. Unlimited access to the spa is a real plus.
Spacious and sober room with large balcony but no charm. Very impersonal and cold atmosphere. If you are looking for a cozy atmosphere, this is not the kind of place you should go to. Smell of cigarette when entering the room and constant ventilation noise. Noisy aquatic area with many families with children, which given the size of this space limits the relaxation sought. Good if you are passing through for one night and are not looking for a little authenticity.
This is the second time I have stayed at this hotel and it is always great, I recommend José
We have been going to this hotel for about 8 years, 2 times a year. We have never been disappointed but as the years have gone by...we have noticed deterioration already in December 2023, but we put that down to the hotel being full. We have just stayed there for 3 nights, room 505. I am not going to mention all the negative points (too long) just a few. The room, the bedding is very old and uncomfortable, the priest bedside lamp gives out if you move it, paint chips on the living room side, bathtub with chips, Japanese toilet that does not work, bay window VERY DIFFICULT to open, no bathroom samples (shp, body lotion etc) as in the past, but shp dispenser, shower gel like FORMULA 1, what can I say about the bathrobes that have had a good life...which no longer have their function and no longer sponge anything, mismatched belt. What do you think of the SPA area...cold pool, kids running and jumping in the water while we are there to relax, buoy, noodle, mask, snorkel, you think you are in a municipal swimming pool. What can we say about the cigarette butts on the ground at the entrance in front of the hotel? People are disgusting ok, because there are 2 ashtrays but the cigarette butts remained there the 3 days we were there. The cleanliness leaves something to be desired (except in the room) the cleaning staff EXCELLENT. The reception staff very good and attentive. We went to get a massage, it was freezing in the lounge, difficult to relax, despite the staff being HYPER competent. I am really disappointed, the quality of this hotel has melted, Adelphia for me is no longer worthy of a 4 *. We always booked a prestige room, lake view and twice the suite which, on the other hand, is splendid (I hope it has remained like that), I think that in terms of value for money, the quality is no longer there and the price has not dropped and it is a shame, we will not come back. We would have liked to remain loyal customers. The only great thing that remains at this hotel is the location and the view of the lake. If you want the comfort of a 4 *, move on
Very nice, very pleasant
Sunday the water in the pool was too cold. Water fountain not available when leaving the sauna.
The hotel is noisy at night We hear the neighborhood the slamming of doors people walking and talking in the corridors. The SPA lacks maintenance and is aging. It is unacceptable that there is no water fountain available in the SPA and swimming pool area. It is also unacceptable that people bathe with a t-shirt or shorts and the number of people should be limited there are far too many people in the water.
Superb hotel with beautiful hotel services, the hotel itself but also very high standard for the room, The breakfast was very diverse and the meal was excellent and very fine. Nice welcome at the reception, the spa and the restaurant. I recommend.
Large room, nice view of the lake. Rather cold welcome on arrival. Charged €20 for Early Checking, for entry to the room (after having lunch at the hotel restaurant) ... at 2 p.m. Shameful, anti-commercial, and somewhat shabby. In addition, the bar offers snacks (boards), but refuses to serve them during meal times!!! Restaurant team efficient, welcoming and friendly, as well as all the lifeguards. Reception at the SPA rather unpleasant, sorry to have disturbed these young ladies ... In summary, some good, and some much less good. A little empathy and friendliness would be welcome.
A great experience, a very pleasant stay, all the staff are very friendly, very welcoming and professional.
the service and quality of the hotel is not up to the price of the room. Breakfast buffet very good. Flip-flops for the spa could be included. Spa area very good. Too bad to put an out-of-tune piano available at the bar
Very good staff, clean and spacious room. On the other hand, 2 negative points: the restaurant where we had a dish for 32 euros called la matouille which is not worth the price... rancid cold meats cut for several days, we reported it to the staff who were responsive but we were disappointed with the quality... Then at the spa, the hygiene leaves something to be desired, the floors are very dirty and lack renovation considering a 4-star hotel.
A little lost when we arrived because we didn't have the code to enter the car park. Good reception, beautiful establishment, we had a very good dinner despite a slightly high price. Very good breakfast, excellent bedding, balcony with a superb view of the lake, just disappointed by the lack of a large shower instead of a bathtub. We really enjoyed the bar. The Spa is excellent but I find it quite small given the excessive number of people because it is not reserved only for those who sleep at the hotel but also for people from outside, so we are quickly squeezed into the SPA, the second day we went there at 8 p.m. and there were few people there, excellent!
Our stay went well, as did the welcome, spa, restaurant and cleanliness. I order...!
Charging a rate change of €0.50 on breakfast between 12/31/2024 and 01/01/2025 on a bill of €800... Petty? Not restocking the buffet from 9:30 a.m. and saying that there is no more product available when they have just been put in plastic before our eyes... at €19 for breakfast, unacceptable...
Regarding the catering, the dishes served are not of the quality expected for a 4-star establishment: dry, tasteless dishes, filling dessert. Speedy and unprofessional service, probably due to understaffing? My request for half-board for January 1st had not been registered, nor forwarded to the restaurant, which nevertheless did what was necessary to grant my request.
Overall correct but it lacks the little extras to achieve what we think we are entitled to expect from a 4-star suite for example: with a jacuzzi in the room, finding bathrobes without having to go down to the spa to get them; and let's be crazy with little slippers! Not having to guess that you have to go down with your glass if you want to use the water fountain provided near the gym or having a plan B for customers who do not have the information. Especially since the gym is overheated with partly faulty equipment making the experience frankly unpleasant... Putting beans in the coffee machine before customers arrive...
A very pleasant stay in a superb setting with quality services and a warm welcome. I really liked it.
Very well located hotel with lake view. Very friendly staff and very good room.
very old hotel. quite depressing. uncomfortable bedding. decrepitude of the building. aging spa. in its own juice for years. given the price, could be renovated. because the stay was quite expensive. Christmas meal very disappointing. forgetting amuse bouche. forgetting wine. forgetting Savoyard cutlery. forgetting to bring cutlery with meat. not professional at all. tasteless meal. overcooked ravioli swimming in a tasteless broth. venison meat no taste. very dry log. children's meal 30 euros very expensive. chicken cordon bleus very dry. gratin dauphinois good. same log as for adults. 30 euros??? restaurant to review because they make fun of the customer. the next evening, bad meal same. for 62 euros??? no place in the hotel to isolate yourself and chill out. we arrive, check in counter, two sofas and a micro bar. swimming pool spa, no corner for relaxation and chilling. Open to the public, so ultra noisy aqua gym classes. More like a municipal swimming pool. Structure all dates from the 80s.
Satisfaite de mon séjour
Perfect from start to finish.
I have been visiting the hotel occasionally since its creation and I have seen its evolution over time. Great experience once again!
Very friendly staff but I was disappointed with the quality of the food and 50 euros for a facial massage I find that very high. The room was quite correct but the cleaning ladies had to vacuum under the sofa because there are a lot of surprises underneath. As a professional cook I find it a shame that the quality of the food is not worthy of a 4 star.
The gym equipment should be renewed (exercise bike with broken counter, and unusable elliptical bike) in order to offer a room at the level of the good services of the hotel.
Great, I can't wait to come back.
no towel dryer in the bathroom
Aging hotel. Spacious room, pleasant terrace but decoration "that clashes" (red bedside table, purple curtain). Mattresses quite soft. Beautiful indoor swimming pool, well heated on the other hand gym and "sauna/hammam" complex located in the "basement" and which strongly stand out.
An excellent stay, great services, very dedicated staff who listen to customers. A spacious and comfortable room, well equipped, with a view of the lake. A good restaurant, varied and all-you-can-eat breakfast. Tempting menu and good advice from the staff. On the "well-being" side, people but predictable for a weekend and on the "body care" side on the 1st floor, the dream thanks to the talents of the employees. Can't wait to come back and enjoy it even more 🤗🤗 Thanks to the whole team 🤩
A top structure. Super pretty The rooms really good. No hygiene problems Great pool. The silk part is great. Hugely disappointing points: ▪︎all the staff not pleasant, no smiles, no polite formula, and closed faces ... surprising for a ☆☆☆☆. Too many people for the capacity of the pools we are on top of each other for a large part of the day, sometimes we think we are at the municipal swimming pool, huge shame. Families with children in the whirlpools with beach games! And of course the good manners that are lost! Those who stay for hours in the same place without thinking of others! That's if the area is splendid. After all good overall.
Ich bin auf Glutenfreie Produkte angewiesen. Das Frühstücksbrot entspricht in keiner Weise der Qualität des Hotels.
Nice room with really blackout curtains, you don't wake up during the day. Excellent breakfast. Very pleasant care. Very friendly staff.
For a relaxation area the pool is too noisy. Incomprehensible to ban swimming shorts in the pool for men when a woman was in a t-shirt and shorts down to her knees and no one said anything to her. In addition, a baby was in the jacuzzi, the rules do not seem to be the same for everyone. We would have liked a light meal on Sunday lunchtime rather than brunch. It is really a shame that the bar does not offer a snack at lunchtime accessible from the pool. A lighter and cheaper formula for breakfast would also have been appreciated. We might have had our meals at the hotel if that had been the case. No toilet paper or hand towels in the toilets next to reception at 1:30 p.m. Very dirty changing room at the spa (bathrobe, paper, cardboard lying around in the cabins) Staff not very friendly at reception. Very good room, quiet, clean.
Very good spa water just warm reception unreachable during the weekend missing walk-in shower instead of a bathtub
Huge mattress but not very comfortable. Very warm welcome when we arrived. But when it was time to pay, the person at reception didn't know how to proceed with the holiday vouchers. She asked her colleague for a little help. The latter explained that she didn't have time to show her now. A bit of an awkward situation. Especially since in the end, I had to go see the colleague in question because the person didn't know how to do it...
Comfortable room. There are 2 beds pushed together which is not very comfortable for sleeping as a couple. The spa is very good. The catering is expensive for breakfast or meals.
Disappointing, aging and poorly maintained hotel spa, lack of deckchairs around. Lack of towels, free slippers compared to the price of the room. Lack of bathroom storage, lack of step at the jacuzzi in the room, lack of coat rack for the bathrobe at the jacuzzi and spa in the room. For a supposedly 4-star hotel, many things need to be reviewed!! Value for money not there at all.
Always so delighted! To go to this hotel and relax in the spa area
Great, I really rested well during my stay to get back to work! Thanks and see you next time! Why a grome on the toilet door??
great hotel but a little expensive compared to previous years
Overall our stay went very well, the welcome is still as pleasant and warm as our previous visits. The spa has a new, larger jacuzzi, which is very appreciable. Slightly newer and wider bathrobes would have been appreciated. Small downside concerning the bathroom: the shower head is not very optimal for washing your hair, the sink faucet also needs to be reviewed and some bugs in the TV which disconnects from time to time. For the rest everything was perfect: we feel very welcome, everyone is friendly, professional. The room is spacious, clean and quiet. The breakfast is varied and with good products.
Good stay, just one downside about the "fog" shower head which is just horrible for taking a shower properly without it being too hot on the head and freezing on the feet...
Very disappointed with our stay at Adelphia which does not correspond to what we have experienced on previous stays in the establishment. No sense of customer satisfaction; from our arrival to our departure, the service was not at all up to the standard of a 4-star hotel, especially at the reception where clearly the service needs to be reviewed. The list is long and I would have liked to be able to share our opinion in person but no one asked us during check out and it's a shame! Spa area with hygiene clearly leaving something to be desired, especially in the toilets. More than mixed welcome with a feeling of disturbing the hostesses. No clear explanations upon our arrival. Check in confirmation time sent by email which was not in line with the time at which the room was actually ready. The cherry on the cake: having to pay extra for a little extra time to check out (due to ongoing treatment) and ultimately not being able to extend access to the room...no word of apology when we had to go back down to reception. Overall, very unfriendly staff overall. More friendly in the restaurant but again, many unjustified supplements, it would be wiser to adapt the dishes to the fair price included in the proposed formula.
A beautiful romantic getaway for a relaxing moment
Super beautiful hotel, incredible spa. Everything is beautiful in the hotel. I had asked for rose petals on the heart-shaped bed. For a marriage proposal it was a great idea. We will come back with great pleasure. Ps: She said yes to me 😉
Overall the stay was. For 150 euros per room per night I would have liked a little more comfort. No drinking water in the room, a fountain in the hallway (to respect the eco-responsible side there are glass or cardboard bottles). No towel dryer, after going to the pool/spa drying towels and bathrobes in the room was laborious. The TV only had 2 channels accessible, for all the others there was a connection problem. All this means that for 150 euros per night (excluding tourist tax) I am a little disappointed.
Very beautiful place, top restaurant and above all the very very welcoming and friendly staff and the spa really great 👍
You quickly feel at home, everything is simple.
Clean hotel. Reception a little cold and lack of information, you had to ask questions to get the information. Restaurant, the staff was very good and the dishes were good. The breakfast is very good with a good variety and quality of products. A big + for the orange juice squeezed on demand. Hotel well placed to go for a walk. The relaxation / SPA area is very nice!
Double bed made from 2 single beds which are not fixed to each other and therefore move apart over time.
Nothing to say. Always on top
Hotel side very good welcome. Clean and spacious room. Very well equipped and great spa. Restaurant side: very good breakfast. For dinner unprofessional staff and ironic waiters. Too bad
Very good establishment, despite the staff at the reception of the hotel and the spa being unfriendly and unresponsive.
Good service, reasonable price, only downside: the dishes served in the restaurant are not tasty enough
Very nice establishment, large spacious room with a King size bed, on the other hand the bedside tables are tiny!!! A magnificent XXL SPA, with many hydro massage jets, jacuzzi and also a larger swimming pool for doing lengths. We also had dinner twice at the restaurant, and there the quality / price ratio was excellent. The breakfast a little expensive, but lots of choice. We took two treatments (massage) and there again nothing to complain about. The friendly staff. A very small downside, our vehicle was in the outside parking lot, and it was immaculate with bird droppings (crows) and we had to go to the car wash!!! The bathroom lacks a little light.
Bedding a little soft and missing the sachet to make hot chocolate
Comfortable hotel with good services, especially the SPA.
Overall, it was a good experience, but I find that the quality/price ratio is not exemplary everywhere... (quality of care or food for example, nothing bad but I find that the price is a bit high compared to what is offered to us) we had the impression of disturbing the employees sometimes, however the organization is excellent! Thank you for this stay, hoping that my comment can be constructive for you
Very good stay. Very comfortable room. Really nice spa and swimming pools. Very warm welcome. Only small problem but which the hotel can't do anything about, people who are not very respectful of the relaxation area and who monopolize the jacuzzi or the bubble baths.
Not 4 stars hotel.
Up to our expectations
We had a great stay. The rooms are very spacious and clean. The restaurant is really very good and we ate very very well there. Special mention for the breakfast... which was exceptional. The spa is also very good, just one downside on the floors which are not very clean and slippery. We will come back!
Impeccable room, everything is perfect, just maybe 2 or 3 staff members not very pleasant, fortunately it works, restaurant reservations for 8:30 p.m., unfortunately there was nothing more, he had forgotten to serve us, so the dish was sent urgently, otherwise the rest was great
No more bathrobes and slippers in the rooms. No more bottles of water...cups for drinking, respecting the environment there are glass or cardboard water bottles and glass glasses. In the end, fewer and fewer comfort services, disappointed...
We were very well received...the room and the bedding were top notch...we felt like pampered customers.
This hotel is superb. Beautiful room with a superb view of the lake. Well maintained and clean. The cherry on the cake is the connected shower, a pure marvel. The staff is friendly.
Séjour très agreable,Belle chambre,Personnel sympathique.
Un petit bémol,le service au restaurant ce soir là a été très très long (plus de trois quart d'heure d'attente pour le plat principal.
A family weekend for the second time, except for the treatments I remove a star because not as expected as in the treatment catalog
At €370 per night for a suite that lacked hand soap in the bathroom, a coffee machine that never worked, noisy air conditioning, missing towels, an electric fireplace that didn't work and finally Japanese toilets that were actually standard because they were out of order... not to mention the passable cleaning, honestly it wasn't worth the price.
A short stay -3 nights- with our grandchildren who are well received in this hotel despite their boundless energy. Access to the swimming pool allows games and relaxation in the water. The location on the edge of the lake allows for long easy walks for young children. The hotel lent me a bike so that I could follow my small team who moved around on balance bikes and scooters. We will come back with pleasure.
Very nice hotel
Perfect experience from start to finish. Pleasant and competent staff. Comfortable, spacious and quiet room. Fine and plentiful restaurant, not to mention the breakfast, the choice of which is unrivaled. I sincerely recommend.
A little more vigilance for children in spa pools forbidden to children. If we could make it compulsory to tie up hair in the spa pool because I very often had some between my fingers. Hair dryer in the bathroom: not powerful, not hot to dry hair quickly
Welcome, breakfast and dinner very good, concerning the SPA it should be reserved for adults only it is a place to relax the children who splash around jump and scream are disturbing in my opinion it is the only downside. Otherwise nothing to complain about
Very good stay. Very warm swimming pool. If we have a small criticism to make is that there were only 2 large towels in the room while there were 4 of us, after that we had a very good stay anyway
The welcome at the reception: very good The welcome at the Spa really needs to be reviewed!!! The 3 people are not smiling. We almost have the impression of bothering them... no smiles... in short I hope that it is other people who do the treatments...
Very disappointed with this stay, I am a regular customer, I was very satisfied so far with my previous stays. But this time when leaving by returning the card (I had paid the bill the day before at the time of Check in) I was accused in front of other customers by the person at reception of leaving without paying for drinks at the bar! It was a very unpleasant moment, having to justify not being dishonest! I understand that a mistake is possible but you have to check before accusing! I don't drink and have never consumed at the bar in this hotel!!! I hope you found the customer who had the good idea of putting his drinks on my room...
I have been a loyal customer of this hotel for almost 20 years. When I arrived in the family room the child's bed was not open which is not a big deal. In the room I had a significant number of malfunctions, including the television which did not work, the telephone was cut off so impossible to reach the reception, the hair dryer was broken, there was also a problem with the flush. Room 420, there is also a huge hole where a ventilation grille should be put in a corner of the wall it would be much more reassuring for children. The shower head holder is also broken.
Disappointing daily special. Undercooked osteo bucco and reheated and dry pasta (not great). Worn world wine - good value for money. Nothing to complain about for the breakfast
Everything went well for us. We were satisfied with our stay.
A little high in terms of prices compared to the aging style
Great evening stopover
Das Foyer stank stark nach Chlor, auch das Zimmer hatte einen starken Geruch, nei ein Raucherzimmer.
Mountain room, room temperature not adjustable, it is downright too hot ... too bad there is no shower, much easier to use ... and especially less risk of accidents. Very welcoming staff, very good meals ... Swimming pool, spa, some silicone joints would need to be redone, missing information that you should bring the towel from the room to go to the sauna ... that is why most people do not use one (average hygiene) ...
beautiful room with a large bed, magnificent view of the port. Good restaurant, numerous swimming pools, correct treatments
suite with view of the lake just magnificent
The room and the thalassotherapy were fine except that a multitude of hairs stuck to the shower tiles, not great for a hotel of this category.
We have been coming to this hotel for many years. We are never disappointed. We are already planning a new stay.
Very pleasant and very professional staff, top-notch wellness spa. Very pleasant stay.
Très confortable, efforts pour l'environnement.
À prévoir tongs plastiques ou autre car le Spa ne fourni que le peignoir. (Pas de serviette ou chaussons éponges)
A more than disappointing welcome (I think we were disturbing her...) no information given, did not even bother to ask us the time for the meal (result when we went back to reception there was only last service left), we had to ask for the gate codes... was not even able to tell us if we could change at the spa... Very bad bedding and yet we had a privilege room. I recommend for the spa and part of the staff but change the staff at reception...
Exceptional location of the hotel near the lake, very good spa pool, good restaurant, generous dishes.
Staff always very pleasant and helpful, breakfast is perfect
Very satisfied with our first stay. An experience that we will repeat.
We took advantage of a gift voucher for 1 night and 2 1/2 days. We are delighted with the quality of the welcome, the care, the accommodation and the catering, especially the breakfast.
We have been regularly spending a few days in this hotel for 30 years now! and we are fully satisfied with all the services.
Having been unable to honor my reservation due to serious medical reasons, they did not want to reimburse me on the pretext that I had not made a reservation with cancellation. I admit that I did not pay attention when I made it. However, as a loyal customer for years, I would have appreciated being at least slightly more considered than an average customer but apparently not. I am very disappointed.
4 stars on some aspects bedding, spacious room, impeccable cleanliness. bathroom and hotel very accessible except disabled space in front of hotel. Zero smile welcome no explanation. Breakfasts TB. Lots of young employees without supervision we feel a wavering. Spa Tb. Lunch cuisine noon sea bream not cooked. Outdoor garden messy. In some aspects is not up to the standard of a 4 star We had despite everything had an excellent stay
It's very hot in the rooms and then it's very hot in the rooms and then it's very hot in the room!!!!
Very disappointed with the catering, it is intolerable to pay to rest and that the establishment allows itself during the catering to mix groups of 15 people with people who came to rest and spend a friendly moment. In addition, half of the dishes offered on the menu are missing both at lunchtime and in the evening. We do not recommend this establishment for the catering part.
Very good bedding and cleanliness in the room. On the other hand, the reception leaves something to be desired!! The catering staff is not up to par at all
We often come as a group of three and we took a large room and from now on we are no longer allowed to be 3 adults in the same room.
Room with view of the and the Dent du Chat with balcony: magnificent. Breakfast with quality products. The Savoie tomme: excellent.
We spent 2 days, one night half board. We arrived on Sunday afternoon. There were a lot of people. Otherwise the evening and the next day were more relaxing. The rooms and the bed are spacious.
Dear Sir or Madam, I am writing to you to express our deep disappointment with the quality of the service and the food we received during our recent stay at your establishment. We stayed at your hotel in a group of 16 people and, while all the other services were up to our expectations, the restaurant experience was unfortunately catastrophic and greatly tarnished our evening. All the dishes served that evening had problems, whether in terms of cooking, presentation or quality of ingredients. This situation generated a lot of frustration among us, and completely spoiled what should have been a pleasant and friendly moment. Given the reputation of your establishment, we expected a much better service. You offered us a cocktail to apologize. We declined, this is not the most appropriate thing to do before leaving by car. We remain at your disposal for any further clarification and hope for a quick response from you. Pending your response, please accept, Madam, Sir, the expression of my distinguished greetings.
Quality of care and hospitality. On the other hand, it's a shame that in the future we won't be able to book a room for 3 adults.
Very little information on how the hotel and spa work, which is a shame. On the other hand, the location and view are perfect.
Good hotel for a small couple's retreat. The swimming pool with the different pools is very nice, although a little crowded on weekends. The rooms are however superb, with good service and very clean facilities.
Happy with my stay in this hotel, the rooms are comfortable and nicely decorated, a small downside for the bathroom where the traces of mold on the joints of the bathtub are not the most beautiful effect... The half-board is correct but many dishes are with supplements, moreover the service is a little fast (we feel that the waiter wants to free up tables to provide several services...), for example, the dish arrives when we have not finished the aperitif... The staff is helpful and pleasant... The spa is pleasant (on the other hand the fact that it is open to the public makes the place crowded at certain times...)
Very quiet room and great staff. Too bad the camera didn't send us the photos, it would have been a very good memory
For a 4 star, the hotel is rather aging, it lacks some accessories like a towel dryer because when you do 3 days of spa, you like to have dry swimsuits and bathrobes, shutters, the curtain is good but it still lets the day pass. The bedding is great as well as the size of the room. The spa is quite well heated. The welcome is great. Small downside on the restaurant, the waiters are nice but the food is not great. We had taken the stopover formula, we decided to eat outside the last evening. Apart from these little things, we had a good stay.
Very nice place - very good restaurant, perfect room, very pleasant spa. Negative points: long wait at the restaurant for the service of the dishes Very good reception at the reception of the care center, but lack of friendliness in balneotherapy. We work on the assembly line.
Good service, hotel + restaurant Bad value for money, care Bad surprise in the bathroom. Only hand soap, instead of shower gel and shampoo. No clothes hook. Glass partition obstructs access to the bathtub. Danger! No handle to help get out.
Experience to be repeated despite some concerns: unpleasant smell in the toilets of the room, chaotic service in the restaurant, service time a little long between courses, especially at dessert time, computer bug but friendly and efficient dining room staff, professional reception, quality of fries to be reviewed, lack of space on the breakfast buffet to put your tray down, it is true that the buffet is generous and well stocked.
We can regret the inaccessible bottles of soap and shampoo if we do not enter the bathtub. We can also regret the tubes which were very practical. We can also regret Perhaps the quality of the food, which, although very good has gone down in range. Not all the hostesses have the same courtesy.
Nice hotel, very comfortable room. Very good reception. Disappointment on the other hand at the restaurant because few waiters for the number of tables, so inevitably some "misses": the aperitif which arrives after the starter! Several dishes are missing from the menu (both for starters and main courses). No better for the dessert that we had ordered, we were told much later that there was no more. We tested the bar the next day: the waiter was not trained to make cocktails, his chef had to take over. For the snacking part there is not what is displayed that we wanted to order... too bad. For a 4 * hotel we expect better in terms of catering.
Hello, regarding the spa, there are too many people compared to last year and it is difficult to access the jacuzzi. Some people stay there for hours. Too bad. You accept too many people from outside the hotel for the spa, or too many people and children jumping everywhere. We have been having a massage for two years that is not financially given for 50 minutes and it would be nice if it lasted 50 minutes and not just 40 minutes. Really disappointed about that too. Otherwise, the welcome was really very good, a little attention on our bed wishing us a happy wedding anniversary, that's nice. Very nice and clean room. When paying, it might be nice to receive an invoice by email. The camera in the hall does not work, we are still waiting for our photos by email, too bad. I forgot to scan my Logis card, can you add the points if possible? This is an oversight on my part. Kind regards
Bed a bit disappointing because not a real kingsize (2 beds pushed together) + sheets just placed on the bed (replaced very often). Purchase of flip-flops for the spa and very wrinkled bathrobes. Price of breakfast expensive and to be taken in addition to the night
Spacious and well-equipped room. But imperfections that are not compatible with a 4 star. The aquatic area: quite good but the water was too cold (the jets prijeyeaiebt colder water). No towels because access to the room later: a bathrobe but which remains wet. The treatments are not worthy of a 4 star spa: more spa treatments.. Neutral cabin without atmosphere. We are installed quickly and we are picked up 20 minutes later. Not at all cozy. A lot of noise in the corridors which does not allow relaxation. The restaurant: very simple. Service to be reviewed because a little light.. The menu is not up to the standard of a 4 star. Special mention on the other hand for the breakfast buffet: very varied and complete with an organic choice It was supposed to be a cocooning weekend for 2.. Very disappointed
Hello I wanted to inform you of our appreciation regarding our stay this weekend The room as well as the breakfast were appreciable and very good Regarding our opinion on the evening catering and the non-access to the SPA we were very disappointed Arrived at the restaurant at 9:10 p.m. at 10:10 p.m. our hot dish was served instead of the chicken ballotine and supposedly homemade fries (because I asked if it was homemade or frozen), I was served a fish fillet and frozen fries. I didn't say anything and I ate my dish My husband had duck served very cooked and cold. We just reported it to the waitress who made a commercial gesture on the aperitif. Very good either Sunday was the cherry on the cake because when returning the keys to the room we were given green bracelets to access the SPA specifying that we could go there until 11 p.m. I had asked if we could return to the spa because we had to go on a mountain bike ride and eat at the restaurant When returning to the hotel at 4:45 p.m., we went to reception to ask for 2 bathrobes and the response from the 3 young girls was access was until 4:30 p.m., so we can't let you have access. That was a big disappointment because we paid 360 euros a night for a hotel and could enjoy the spa for 2 hours when they never told us that we could no longer have access from 4:30 p.m. on Sunday In the end we went to Villa Marlioz to the SPA because we wanted to relax so much
Spacious room, spa open until 11pm. Be sure to bring plastic flip-flops or sandals for the spa, nothing is stipulated on the website. Breakfast at €19, extremely expensive, couldn't enjoy it.
Very good stay, just a few small remarks: - it would be wise if the bathrobes were in the room. - We would have liked a cool mini bar, In addition, we would have liked to buy 2 gray / black bathrobes, there were none for sale ... only blue ones (which we have already bought during a previous stay.
Top bedding, I would like to know the model of the mattress. The only negative point is that two years ago we took a photo at the bottom, I would have liked to do it again but there is no more paper and the photo was not sent by email.
Perfect
Quite old hotel, the bathtub mixer tap leaks, the seals are dirty, and the restaurant remains expensive (fruit salad extra at €8!!)
THE RECEPTION STAFF IS NOT UP TO THE STANDARD OF A 4 STAR HOTEL!! NO COMMUNICATION YOU HAVE TO CONSTANTLY REPEAT YOURSELF.
Great stay at the Adelphia Hotel. Large rooms, excellent services, a spa open from 9am to 11pm and a great team. We came with our dog and were welcomed superbly, the whole team took the opportunity to give her little strokes to make her stay very pleasant too. Special mention to the entire reception team as well as the bar/restaurant who were able to meet all our expectations.
Great hotel I highly recommend and great team and great indoor pool bravo bravo
I chose this hotel because of its proximity to the lake and the spa accessible even in the evening. I had asked for a room on a high floor with a glass balcony which was well respected. With the view of the lake, it was extremely appreciable. The room was very clean, even if some furniture shows signs of use. The Californian massage that I had booked was very good and special mention for the breakfast which offers a nice variety. The small minus would be for the restaurant. I ordered a burger there the first evening. As much as the quantity is generous as much in terms of taste it was quite disappointing. Small tip: I went to the treatment area at dinner time (between 7:30 p.m. and 8:30 p.m.) and I had the pools and hammam all to myself 😉
Well-located hotel and friendly staff, good thalassotherapy, however no heating in the rooms for a 4 star it was 15°C in my room and I was told that the heating would be put back on next week so I cancelled my second night.
Good value for money. Very friendly staff in the dining room. The fitness room could do with a facelift because the machines (elliptical and bike) no longer work.
The only problem encountered is the difficulty in drying the bathing suits after the spa. Nothing planned.
Good stay but the hotel could do with a little freshening up
A big thank you to the waiter with a blue shirt for taking good care of us during this meal! Very pretty mustache
Great experience for a short weekend! The staff is very welcoming, unlimited access to the SPA. A room with good bedding and a very spacious bathroom. I recommend and will come back. Thank you!
The room was dirty. The toilet door was broken, the bathtub was scratched and black at the bottom. The curtain was stained. The French window was very hard to open and the balcony was very dirty. We had to wait a quarter of an hour for our bathrobes. We had taken half-board and when we arrived at the restaurant, we were asked if we had booked. No one at reception had warned us. The dinner was excellent apart from the dessert which was frozen food that was dry and tasteless. Leaving the hotel was very trying. We had a gift voucher for €420.00. When we arrived, we presented it and the hostess clearly told us to give it when we left. On Sunday morning, when we presented our gift card, the hostess explained to us that the LOGIS website does not work on Sundays. We were asked to pay the full amount. After discussion and our desire not to advance the amount, we were asked for a deposit of €420.00. This voucher was presented a month before our arrival for the reservation, on the day of our arrival. To date, no message from the hotel to tell us if our deposit has been lifted. We were really disappointed with our stay at your hotel and we will not recommend your establishment.
Excellent stay! Very warm welcome. Thank you
Very nice, clean and warm hotel. Very friendly staff
Rooms are dated, staff is friendly, but barely speaks foreign languages, poorly informed and contradict each other, meals in restaurant are really of insufficient quality, service during dinner in restaurant really has to be approved. Price is not commensurate with quality. Many three star hotels score better on these points. In the end this hotel is not worthy of four stars.
Very good hotel but restaurant to avoid, very slow service, deplorable welcome and barely edible daily special.
Around midnight there was a large gathering of Guests before the main entrance. They were smoking and having very loud conversations.
It was imposible to sleep because our room was above the entrance area
Clean room, but mistake on the reservation, night noise during the stay
Perfect! To be repeated, very dedicated staff
The establishment is very satisfactory but a downside for the catering which is not up to the standard of this beautiful establishment. Too bad because we would have happily stayed in the hotel for our meals.
RAS
Great stay, everything was perfect.
Well except for the bar, I stayed 20 minutes waiting and rang 4 times, no one came. In desperation I left the hotel to go have a drink.
Pour un 4 étoiles, c est vraiment désolant.
Aucune personne pour prendre nos bagages
Pas de shampooing, ni de savon dans la chambre
Pas de peignoir non plus,
Le breakfast Le grille-pain Fonctionne un jour sur deux
Impossible de faire des œufs mollets car le bain-marie ne fonctionnait pas
Pour faire des œufs sur le plat L’induction plate ne fonctionnait pas
Je ne sais pas qui Cuit Les Croissants, mais c’est terrible
Aucune bouteille d’eau dans la chambre, rappelez-vous vous avez quatre étoiles
Pas de fer à repasser dans les chambres
Le personnel pour le breakfast, il faut le racheter des sourires, ça c’est important
Il y avait qu’une personne qui était très sympathique pour le breakfast, un monsieur
Nous avons dîné un soir
Alors dites à votre cuisinier, faut qu’il arrête tout de suite, c’est plus que médiocre
L’expérience n’était vraiment pas à la hauteur de ce que vous nous annoncer sur votre webside .
Heureusement qu’il y avait la vue sur le lac .
Good evening A staff that respects the customer and satisfies them Thank you for this pleasant stay Kind regards
Hello, very nice experience. However, very disappointed by the lack of visibility of the privilege room on the lake side, the concrete parapet of which hid the view. As a result, the room did not correspond to the description.
Very nice establishment. The rooms are large and very comfortable. The spa is very clean and it is particularly appreciable to have a large swimming pool for swimming!
A bit expensive all the same
well before disappointing now
We have enjoyed this hotel for many years and were very satisfied this season as well. We recommend it. Excellent stay!
The hotel is a little old. The staff was very friendly, but the service was a little slow and awkward. The dinner reservation was not recorded despite requesting it twice.
Hotel well located on the lake, with a large spa giving choice for relaxation, very wide opening hours for its access. Comfortable rooms and a really good breakfast to start the day. In addition, the hotel works for sustainable development. Very good stay in Aix and Adelphia, to do again!!
2 days in combination with treatments so it was good, the treatments were perfect. Warning: warn not to go to the spa after the leg massage. Unavoidable risk of falling. I fell twice without understanding why, before realizing that the problem was my slippery feet, resulting in 2 consecutive falls on the stairs of the whirlpool baths, quite painful I must say. However, we clearly expressed our choice to go to the Spa after the treatments. There you go, I was able to pay the tourist taxes afterwards with the link sent without any problem, an oversight by reception when we left quickly resolved, well done!! The cleaning staff of the hotel part is very attentive, Everyone is very smiling and helpful Thank you :o) Thank you for taking into account my gluten intolerance and for offering alternatives (I had warned in advance of course) the quality of the catering deserves to be boosted, the potatoes of the Tartiflette were not completely cooked so not very pleasant for about a third of the dish, it was not serious I was not very hungry. the service and the friendliness of the dining room staff was perfect!! Bravo to them in particular
We have been regulars for many years. We have seen the first renovations: room, corridors, reception, restaurant and now the swimming pool we appreciate the various investments that allow the hotel to be maintained. A good point for the quality of the restaurant finally found as well for the service as for the quality of the cuisine
Very nice room, very clean, very comfortable bedding and great breakfast
Thermal very nice. Restaurant too expensive for the quality. Nuggets are small cut schnitzels. Schnitzel Milanese frozen goods with tomato 'sauce'. Expensive a la carte instead of a menu. The menu was probably deliberately worded incomprehensibly. No bathrobe in the room - even though the changing room at the spa is in very poor condition. Every hotel guest takes the elevator with their wet bathrobes. Access to the therm through the bar - what?? Hotel in need of renovation. The shower is not usable because of the shower head!!! It sprays like steam - not changeable.. UNBELIEVABLE!
Very good mention for all the staff of the hotel and spa who were very welcoming and attentive to our requests.
very pleasant stay and so we often come back to enjoy this beautiful place.
Small downside on the service at the bar, the waiter did not know the drinks, same thing at the restaurant in the evening with the same waiter, plus there were missing dishes announced on the menu. The tartiflette not worthy of the name in a restaurant in Savoie (more bacon than potatoes and cheese) too bad. The rest is perfect A shower in the bathroom would be more enjoyable than the bathtub. Fabulous breakfast
The welcome was not warm and friendly. Unfortunately the noise from other rooms during the night meant we could not sleep. The mattress protectors were really plastic. Overhead we could hear scraping chairs on the floor and people talking through the night. There was a strong smell of smoke in our room when we opened the doors due to smokers on balcony next door. Communal areas and spa unclean and tired. Entrance to hotel from car park really ugly. Breakfast was amazing and staff were really friendly there.
Everything was perfect, except the fact that I had asked for our two rooms to be on the same floor and this was not respected.
We enjoyed most of the facilities. We liked the spa and the service provided in that connection. Regarding breakfast we felt the scrambled were not well cooked. Some small flies around the food tables, especially around around the cheese offerings were a minus.
Very warm welcome from very friendly staff, good breakfast and great access to the spa.
We got the last room. But the price/performance ratio was OK. The room was very clean. Someone had obviously been having a party above our room. It was very loud until after 2 a.m., chairs being moved, laughter, screaming with the balcony door open, sleeping was out of the question. That's why we gave it a bad rating, because we believe that a hotel has to stop such excesses in order to protect the other paying guests.
Very good room, very good breakfast, however the meals were very average (we had dinner twice), the evening service was less than average.
very good and location facing the lake super
Very well received, spacious room and very good bedding, in short I recommend…
We have been customers for years, we have never been disappointed with our stay, the welcome, the services, the cleanliness, the quality of the accommodation, even the breakfast, the best. However, we have noticed since the change of furniture in the dining room, in particular the chairs which are very heavy to lift and make an unpleasant rubbing noise: especially when there are people, with a buffet breakfast, we often get up to serve ourselves, a cacophony of noise harms a quiet breakfast, a small detail that could be remedied with noise-reducing pads. Otherwise, I highly recommend this spa hotel.
Pros and cons in this hotel. The staff is friendly but it doesn't exude the joy of living. The hotel is generally clean but aging. The cleaning is pretty well done except for a stain on the bed surround (probably one night too much water from a former customer). The restaurant staff is friendly and takes good care of you with a smile. The food..... the freezers must be big and the microwaves must be working at full speed. The most satisfying point is the very pleasant aquatic area! The treatment part is also very friendly with a welcome all smiles... that's great! A shame about the smell at the entrance, a synthetic perfume close to Wizard, too bad because the whole is well made. In short, a nice weekend with these limitations.
Beautiful hotel, well located. The spa is very good. The lifeguards are very friendly and the welcome at the spa is great. Spacious room with a beautiful view of the port. On the other hand, very disappointed with the catering for a 4-star establishment. Lots of mistakes, some dishes were inedible, including the overcooked fish, the risotto too filling... The welcome from one waitress in particular is worth mentioning. I still don't understand what happened on Thursday, September 5 at noon. I was embarrassed in the middle of a restaurant for a table that a waiter offered me the day before and that I had reserved for our stay to admire the view of the port while eating. When we arrived at table 23, she took it with inappropriate gestures and put it against the wall while moaning at us. As a result, we no longer had a view. She went to another table to serve, and she told the other customers that the table was not in its place. So I waved her over to tell her that it didn't suit me. In the middle of the restaurant and very loudly, she "scolded" at us, that's the word, she raised her arms at the same time, telling us to sit at table 12, since we didn't like that one, and that one wasn't moving. Her behavior is unacceptable, why should I know which tables are moving or not, I wondered what I had done to put her in this state. The situation was very unpleasant, and our meal went very badly. I chose this hotel to celebrate my mother's 90th birthday. She was very shocked by the way we were treated.
Well located hotel, very clean. The staff is very attentive. Great breakfast and there is gluten-free and lactose-free. The room is spacious and the bedding comfortable. The spa area is really very good.
Tres bon moment..deuxième fois que nous y allons et nous comptons y faire une fois par an..rapport qualité prix bien..tres bon petit déjeuner..le seul point négatif est le cocktail au bar ..mal dosé..pas bon pour le prix..
very good stay, everything was perfect
Good overall, welcoming staff who listen to our requests.
/The restaurant service, the wait between ordering and between dishes tarnishes the quality of the hotel, it's a shame because the food is "homemade" and is of very good quality. Very varied breakfast, very good with regional products (tomme, reblochon)
We really enjoyed our stay. Small downside at meal times for our two meals the waiting time for desserts was enormous. In the evening to have the dessert menu and take the order and at lunchtime in taking the order and the arrival of it. A word of advice, choose the dessert at the same time as the dishes.
A very pleasant weekend. Definitely to be repeated
Even though there is not much to say because I am very satisfied, I still note that the staff seems to be understaffed which causes some inconveniences like the overflowing ashtrays outside and the tables not cleared; as well as the wait to have a cocktail because the bartender is busy... In addition, a small remark concerning the brunch: 35 euros per person seems excessive to me, especially since you do not even offer a simple fresh fruit salad... It is not easy to please everyone but it is the basis and it is really lacking! Last thing: change your mattresses more regularly and a so-called "double" bed should not be made up of two single beds with hollow mattresses in a hotel of your standing
Pleasant staff, superb room, cleanliness as expected, nothing is missing Varied and high-quality breakfast And the superb SPA I will come back
Beautiful hotel, good services...just the taps in the bathroom need to be reviewed...perfect breakfast and SPA
Magnificent hotel, spacious room, a little disappointed this time with the view from my room (certainly a view of the lake but with the roof of the entrance). The receptionist asked me to specify the room for a future reservation.
The bathrooms are in their original condition. Old bathtub, old tiles, mirror too deep for small people. Heavy toilet doors with a difficult-to-close groove. Bathroom door makes a lot of noise. Perfect breakfast, however €19 per person is far too excessive.
Does not deserve 4 stars! Restricted access to the pool due to aquagym classes, very very slippery pool surrounds, witnessed several falls, the lifeguards are useless, they spend their time chatting among themselves and when we ask them for information, they make it clear that we are bothering them. No minibar in my family room, at the bar there is a dartboard on the wall but when we ask for darts, well there are none. The children ate at the restaurant once, there was no more mayonnaise, ketchup or tokens for games
Breakfast is good but expensive
Overall very good, we will come back. A little expensive for the hotel, prices have gone up a lot. Otherwise, large and beautiful pool. Great group lessons.
GOOD
Muy amables todo el personal. The spa schedule is limited to combine with restaurant activities. Very good ubiquity and very tranquility
Very good hotel, well located, with an impressive SPA
The spa area is always sensational. The taps are stylish but not always practical, especially the bathroom tap. The cleanliness of the bathtub could be improved. Efficient and friendly staff.
The location of the hotel on the lake is very appreciable. The services are great and the staff is always smiling and available.
Very good welcome. Quality of staff and facilities. Practical electric charge
We are disappointed by: - Restaurant reception (unwelcoming head waiter). - Too many supplements on the restaurant menu and not announced when booking full board. - Old-fashioned room not meeting the 4-star criteria (poorly fixed toilet seat and very noisy air conditioning thermostat and ventilation).
Very good welcome, very nice hostess. Too bad the room was not free before 4 p.m. when we realized during our stay that the room was made in the morning at 9 a.m. Negative point: Bathroom quite dilapidated (mold on the joints, scale in the bathtub and disappointing shower head). It is not worth a 4 star. Spa quite noisy when there are children. Very expensive breakfast. We did not take it in view of the comments on tripadvisor. Positive point: Beautiful decoration, very good bedding, splendid view, very pleasant terrace. Bathrobe and towel perfect. Very nice staff.
Perhaps there is a lack of a blind at the balcony level in order to enjoy it longer in the afternoon.
Wir hatten schon Monate vor der Anreise zwei Zimmer in einer der oberen Etagen gebucht, aber wieder den zweiten Stock bekommen. Bei der Abreise gab es große Probleme, das nicht in Anspruch genommen, Frühstück wieder von der Rechnung zu streichen. Es wurde mehrmals betont, es sei alles in Ordnung.
Le restaurant, l’hôtel et le spa sont tous accueillant, propre et agréable ! Nous reviendrons
Piacevole esperienza, peccato che l'servizio (tranne la pulizia nelle camere et nella SPA) sia stato deludente SPECIE al bar sia per la attentionnzione al Cliente e ancor peggio per la mancata pulizia dell'area esterna - vergognosa: al point di dover provvedere personalmente con i owner fazzoletti - I don't know the service was agreed or inadequate all the structure) on the other side OTTIMA THE PROPOSTA and the breakfast service!
Very expensive for nothing What French business
GOOD
We really appreciate this hotel for its location, its calm, the good quality of the accommodation, the spa and the restaurant on site.
Magnificent view of the marina, I do not regret having taken the room on the lake side. Attentive staff, Dogs allowed with great kindness. Quality of the infrastructure. Cleanliness of the rooms and common areas. Quality Wi-Fi. Not to mention the spa offered with the stay, I highly recommend.
Friendly and efficient staff, especially in the restaurant. The room cleaning service was excellent. The only disappointment was not being given the room we requested in our booking, even though it was made in good time. However, the room we were given was still very nice and had a glass balcony as we requested
Absolute comfort and lovely staff.
Disappointing for a 4*. It should rather be classified as a 3*, the emphasis is on profitability rather than customer satisfaction. The bathrobes have seen better days, other small problems seen with the management. First time I see empty tables at breakfast without any set up. The Spa, the swimming pool and the treatments are excellent, beautiful structure which justifies the 4* classification. The location on the lake, near the bike and other rental companies, near the cruise pier on the lake is a plus. Parking facilities appreciated
This doesn’t compare to any 4 star hotels I have ever stayed at….rooms were nice size but furnishings were cheap. Towels looked like they came from my grandmothers house and were old and dingy….what 4 star hotel has old blue towels? No iron, shampoos or anything you expect at a 4 star…. Very disappointing….
the restaurant is not up to the standard of the hotel
Équipe vraiment sympathique et professionnelle de la réception au restaurant en passant par le spa et le personnel d entretien. Sourires et disponibilité sont au rdv
very good hotel, unprofessional bar catering, needs to be reviewed
Really very nice and clean room, super comfortable mattress, well decorated hotel, great spa open until 11pm for hotel guests with the possibility of enjoying it from the morning of arrival until the end of the day of departure. On the other hand, at the reception, it really depends on who you come across (great welcome on arrival but the hostess sighed in my face when paying when I left....) and above all the restaurant is to be avoided: my sister was sick, problem in the order and in addition the waitress almost argued with us!
Very good stay, just a small remark, it's a shame that on Sunday we couldn't stay a little longer. 16 hours is a bit short for us.
Excellent stay
Very good stay at the Adelphia hotel. Professional and pleasant staff. Great breakfast. Only downside: the mattress of the sofa bed needs to be replaced
The contact to the hotel was very difficult before arriving. Messages about booking.com weren't without response. No answer. Reaching reception was also very, very difficult.
Nous adorons venir dans cet hôtel, accueil chaleureux, super spa!
bonnes prestations!
The building would need renovation, the bathroom is not very practical, there should be a refrigerator in the rooms, the air conditioning is not the best
Excellent stay
Very disappointing bar restaurant not worth 4 stars
Being a regular at this hotel, we come here at least twice a year, this time, we were very disappointed with the breakfast... The presentation of the butter in a block is quite average from a hygiene point of view, the jams opened or anything can get in it and on the cold meats and cheese full of midges on it not great. Too bad, because it is a nice hotel overall.
Disappointing in the sense that I pay for a room with a lake view and room 201 is more of a terrace view with a synthetic lawn…. Disappointed with the breakfast €18!! You go to the lake for €12 and +++ to eat for €18 you expect a great breakfast!! We are used to traveling and the breakfasts are not up to the price!! The room with a lake view is ok but no pillow!! Just two small ones in a ridiculous 1m60 bed… and the toilet door that doesn't close!!! The price of this room is too high…
Hello the hotel is very good, the restaurant is very good, the bedding is very good, the only problem is there is no clock to do the treatments before there was a problem with the wine cellar in the restaurant, the wine is not preserved well
Déçu
Beaucoup d anomalies déjà tout à été signalé
En attente d un geste puisque sommes partis plus tôt
Good stay, with a big plus for the welcome and the employees who are very friendly and pleasant!
Beautiful hotel with spacious room and very pleasant SPA area. Recommended!
Special care should be taken with the reception and especially with the reception at the SPA. The person who welcomed us was particularly unpleasant. She looks more like a municipal swimming pool employee, which is a shame for a 4-star establishment. The SPA is aging but very pleasant. This small hitch in our stay was resolved by a warm welcome at the reception from 4 p.m. A meal at the restaurant won us over and the same goes for breakfast. But since the customer's welcome makes the first impression, I would recommend a little training for your receptionists before 4 p.m. and especially for the SPA.
Very good stay. I appreciate year after year this week spent in your establishment. Too bad only not to be at peace after the reservation that I made at the beginning of the year. - some years: change of room - this year: - stay supposedly cancelled on my part) fortunately learned and rectified on my side.. Because of course I had not cancelled anything. - departure invoice with many errors very kindly rectified but a lot of time needed... One detail: no coat rack in the bathroom.. Difficult to hang the bathrobe.. I hope that next year the reliability of the reservation will be more secure. Because really this week in your establishment is really happy for me Thank you very much for your attention
A beautiful view of the port of Aix les Bains. We feel comfortable in the hotel.
Very friendly welcome, comfortable room, generous breakfast including local cheeses. We appreciated being able to enjoy the pool in the evening. We will be back.
No adjustment possible for my shower head
Deplorable soundproofing and acoustic insulation. You can hear the neighbor's toilet flushing, the dogs barking, the children screaming, the adults doing the same. They didn't even bother to put felt pads on the chairs inside and on the balcony. Result: we slept very badly and therefore, consequently, did not enjoy our stay because we were too tired to do certain activities. After a particularly noisy night, we decided to leave before the planned end of our stay, which we therefore cut short because we were exhausted. Extremely disappointed, we will not set foot there again.
Beautiful view, we had a very nice relaxing weekend as a couple, but for us it was not worth its 4 stars. The maintenance of the equipment in the room (bathroom, bay window) for its high price.
A little disappointed. The service at the restaurant is mediocre, too long the waiter does not know the menu... The supplements are legion. The menu very limited. The prices are high compared to the quantity. Very little gluten-free choice despite the information when booking. Otherwise good bedding. And the spa is great despite the lack of a clock
Well done to all the staff. One disappointment: the "casualness" of the manager (busy, need to refer to the director to grant or not the 10/100 discount previously granted to loyal customers - since 2007)...I waited in vain for the response.
The accommodation itself is very good, the rooms are large with a very large bed, balcony and nothing to complain about in terms of cleanliness. The welcome is pleasant with warm staff. The downside is the catering which is very poor for the price with extensions on a certain number of choices in the menu. Which is expensive for a quality well below the price!! Drop in quality compared to last year. Very disappointed at this level.
Very good stay, I particularly appreciated the spa which closes at 11 p.m.
Disappointing for a 4 star hotel. Clean room but old furniture..... bar not friendly tables packed close together restricted space. Bathroom equipped with a bathtub for a couple of seniors really not great!,,,
Fair price/performance ratio for a hotel in a great location on the water with spacious rooms. The hotel is very dog-friendly.
Beautiful, well renovated hotel. Ideal location near the lake and restaurants. Spacious and comfortable room. Access to the spa at no extra charge with whirlpool bath, fountain and powerful water jet, a real treat. Very complete, very generous breakfast with some local farm products. Good value for money !
Well located hotel, with lake view, closed parking. Good quality of bedding. Aquatic area with a large swimming pool and a large play area are appreciable. However, the hotel is aging and needs to be renovated in terms of equipment, damaged furniture, damaged bathroom furniture, stains on the walls. The hotel needs more regular maintenance. Unprofessional staff, who do not seem to be professional, and who are not at the level of a four star, especially in the restaurant. Basic cuisine, fairly limited restaurant menu, with a lot of frozen products and few so-called “homemade” and local products, very long waits between courses. Breakfast at a price of 19€ is mainly composed of industrial products, no fresh fruit offered, industrial jams. The price is high for the quality of the products offered.
Hotel very well located. View of the lake Very pleasant spa and swimming pool Very good catering We stayed 7 nights with half board in 4 rooms. too bad all these supplements on meals even though we never had starter main course dessert. This still increases the bill and no commercial gesture even though we have been coming for 20 years. The hotel lacks the presence of a manager and personalization in its welcome
We have been coming to this establishment for over 10 years and we are coming today with our children. We love it ❤️ see you soon Adelphia
I must admit that the stay for a 4 star hotel and still limits the price for one night to 221 euros in a room where we see that there is work to be carried out I find that rather disappointing... l The state of the aquatic area is really neglected, the metal plates under the Bubble Zone are within reach with a screw coming out which hurt me a lot... the ventilation plates are completely rusty and the ceiling marked by countless fly droppings at first glance...
The standard has fallen. A good rating for breakfast
A little too expensive for this hotel Room: not at all up to date, air conditioning practically non-functional, shower nozzle not suitable, shower gel of poor quality. Restaurant: very poorly organized, error, more repeat orders from the waiters..
Tres belle nuitée et journée entre spa et jardin, repas du soir très bon
Too bad it's still bathtubs And restaurant prices and high breakfast
attentive staff
We are delighted with our stay: the room was large with a superb view, the beds excellent, the air conditioning very quiet. The SPA is super nice. The breakfast is incredible, we had it cool on the terrace. The hotel is well located, a stone's throw from the lake for swimming, the port for a drink, playing pétanque or choosing a restaurant. Really a very good address, I will come back!
Hotel very well located facing Lake Bourget, restaurant nearby Welcoming room Very good aquatic area Any catering
Pleasantly surprised, everything is perfect. The reception staff, very friendly and smiling. The very spacious room with a very nice lake view balcony. It is clean, pretty decor and well equipped. The spa is open from 9 a.m. to 11 p.m. unlimited for hotel guests, which is not the case for all hotel spas. The absolutely exceptional massage, the best we've had, even though we're used to massages. The staff bar and restaurant very friendly. Excellent home-cooked meal. Very nice decor. A rooftop on the 5th floor with a 360 view of the lake, to go up with a drink Despite the 2.5 hour journey we will come back regularly. A big thank you to all the staff for this wonderful weekend
Good overall, except at the bar: no one came to take our order. We stayed waiting for 10 minutes before leaving. Note that this is not the first time.
responsiveness, kindness, efficiency. The hotel is up to par and so is its team. See you soon
The bedding in room 306 is not up to standard, there is a bump in the middle of the bed which forces us to sleep on our own sides and almost at the edge of the bed. The kettle was defective, the button to activate the water heating did not hold, I had to find a system to hold the button so that the water heated. On the balcony, fingernails or toenails still present on the ground at the table leg. We have been coming to your establishment for years, and even if we have a price advantage due to the vouchers taken from my company's CE, I find that this does not justify the drop in range and the quality of bedding that we we had. You recently changed software, but we have been coming regularly to your establishment for around ten years, but I think we will not come back again, because we have seen over the years that the quality is deteriorating and no longer suits us . I will still notify my CE to see if this problem has already been reported. THANKS. Best regards.
2nd stay in the establishment, still delighted with the welcome at the SPA. The room is spacious and the bedding is excellent. The only downside is the bathroom which needs updating. The bathtub is not in very good condition. Price of breakfast a little expensive.
An extremely pleasant hotel. Smiling and friendly staff. The room rate also includes access to the aquatic area which is simply delicious. Hearty and very varied breakfast. Contemporary decoration. A faultless one. Thanks to the whole team.
Hotel very well located for those who like to see Lake Bourget. The aquatic area inside the hotel is really very good. The bedrooms are very clean. There is a fenced parking lot and an underground parking lot. The balconies are a very good size. We had a pleasant stay.
I booked the Adelphia because it has a spa and has 4 stars. I was delighted to see the reception when arriving, but what a disappointment when arriving in the room!! It is old-fashioned, decor inconsistent: gray-blue plastered walls, orange plastic tables, simple paintings, not to mention the peeling paint, the enamel that jumped into the bathtub, the bottom of the very damaged mirror on 2- 3 cm high by more than 30 cm long... what can we say about the hole in the bathroom door...😶 The whole thing is not sound-insulated at all, like the bay window which seems so open the noise passes. The only positive points are an incredible view of the lake and recent and very pleasant bedding (king size lint). The spa is pleasant, the opening hours very wide (9 a.m.-11 p.m.). For me, the Adelphia absolutely does not correspond to a 4☆, rather a 3☆ to be renovated.
In the top
A weekend of absolute rest at the Hotel Aldelphia The Spa accessible to hotel guests during extended hours is particularly pleasant Rooms with simple but spacious decoration, very beautiful view of the lake Exceptional brunch
Great team moment at the top! 👍 I highly recommend. (From the welcome at the spa to the room and finally the restaurant. I will come back without any hesitation.
The hotel is very pleasant (quality room/breakfast), the spa is very complete. We had a very pleasant time at the Adelphia Hotel. Its location is also appreciable. The only downside was the restaurant manager who was very unpleasant when reception made a registration error for our reservation. Borderline unacceptable behavior!
Hugely disappointed!! Doesn't deserve 4 stars!! No small bottle of water in the room! We are told that a water fountain is available next to the elevator 👍🏽😱 How do you go in the middle of the night to get a glass of water in your nightie!! No small toiletries! No cotton swab No cotton pad to remove makeup…. I went barefoot to the spa No slippers or flip flops! Room decor not very cheerful When paying the bill, I had been charged 2 too many breakfasts! Only the breakfast and the location of the hotel remain positive! We are coming back to Aix in November, but we will look for another hotel
Hello to all the adlphia team my wife and I had a very good weekend the team listens to the customer I will recommend it to my friends and relatives the swimming pool and the treatments very good and clean Mr and Mrs dana
Many defects for an expensive price: Many ants die on the balcony, a wasp hive between our balconies, bedding which is marked by old age (sagging at body level), air conditioning that is not very adjustable in the room, a fridge which cooled to 12 degrees (temperature taken with a suitable thermometer)...
Top hotel with very pleasant and relaxing SPA area. The staff is pleasant and responsive. I highly recommend this hotel and will happily return again.
Everything was perfect ! Good welcome, spacious room with good bedding and a beautiful spa area 🤩
Customer of the hotel for many years. All the staff are pleasant, helpful, attentive, friendly. Very good stay
Very nice location, large room. High price of breakfast
Overall very good. Too bad the restoration does not follow. Perfect breakfast, but lunch and dinner to avoid. Surprising because for years there has been no improvement??
Für eine Nacht war es in Ordnung. Lage war gut. Spa wurde nicht genutzt.
The room was large and it had a nice balcony which was welcome for morning coffee.
Well located near Le Port. Inside Parking was practical and safe.
Pools were ok not great. A bit smaller than what pictures suggest, and water not as warm as expected (but ok).
Everything else a bit average, with a feel of a chain hotel, but fine.
A beautiful hotel ideally located with a comprehensive range of services (SPA, nice meal and excellent lunch)
Personnel pas agréable a l'accueil, aux soins et a la piscine. Seul le Personnel de ménage est souriant et sympathique.
A shower was missing
The breakfast is great but the problem is the restaurant
The reception has just announced to me a €50 increase in the evening stopover package during July and August, almost a 50% increase. I find this shameful. I come to your hotel regularly. Often more than 3 times a month. I find this increase unacceptable for someone. one that keeps you working all year round
A little expensive, and for a 4 star a little disappointed with the services.
Very welcoming and pleasant staff. Very good stay facing the lake.
For my 3rd stay, very disappointed by the view, on the 2nd floor... On the fake lawn roof... No "fridge" in the room.. Had to ask for it. La2 we are told that soon there will be no more, which I think is a very bad idea. The water fountain was broken on our floor and not repaired during our stay... The hair dryer where you have to press continuously, and the cord is not long, not practical
As seen with reception, the room was not cleaned which is unacceptable given the quality expected for the price.
Pleasant hotel overall, we had already been here a few years ago, some places are aging and deserve a facelift.
Very disappointing stay for a 4 star hotel, very poor value for money. Old hotel, very poorly soundproofed, you can even hear your neighbor coughing, in the room there is only low-end hand soap, the towels are rough and the bathrobes are torn! The pool deck chairs are old, damaged and dirty! Few staff. Certainly the restaurant and the health center were closed because of the Musilac festival but in this case the price of the room should be lower even though we paid full price. Avoid, not worthy of a 4 star.
Hôtel confortable et bien placé mais vétuste, la salle de bain est horrible, la chasse d eau fonctionne mal, et la déco générale laisse à désirer. Accueil ok mais pas super aimable, prix excessif pour l expérience et la ville.
We are not at all satisfied because a strong smell of cigarettes in the room Very unpleasant for 253€!!!!! I'm mad
Perfect stopover for salespeople!
Very well received, we had an excellent stay. Cleanliness, quality of service, very good spa area with the pretty quiet relaxation area in the greenery.
A pleasant place by the lake
Not the first time in this hotel either for work or for leisure but the restaurant on Saturday evening was really not great! To begin with, I waited 20 minutes sitting at the bar so that in the end I didn't drink anything. We subsequently learned that the bar had to be closed (Start of school holidays?) so we went directly to the restaurant to have our drinks before dinner. Servers not very smiling, some servers spoke as if they were alone, didn't know where the wines were found... For our part we will come back to this hotel but certainly not to the restaurant too bad.
Welcoming staff, a well-maintained and clean hotel
Very friendly welcome from the receptionists; correct and spacious rooms; the Spa is a little aging; very poor reception at the bar, at 8 p.m., it is impossible to drink the aperitif!! A waiter gave us no explanation and simply turned over a sign indicating the bar was closed.. For a Saturday evening... Surprising!
Everything was great, the staff, the breakfast, the restaurant, the bedding...but be careful of the little details that make the hotel seem old, especially at the spa...
Overall disappointment. Aging and poorly maintained hotel. Details of cleanliness and quality of materials could be quickly corrected. The staff is very cold and disinterested in customers. (Bar/spa/wellness) The downside is the cleanliness and quality of the Spa, showers and toilets Scandalous!
Very dilapidated hotel which does not provide at all the services expected of a 4 star. The price is exorbitant given the quality of the rooms and services. Fortunately the SPA and the friendliness of the staff leave you less worried
Poorly maintained overall Swimming pool with verdigris mold, slippery stairs Loose tapestry in the rooms No shower!!! Towels not among the number of tenants No terminal in the parking lot Poorly closed ceiling etc. Disappointing breakfast no information on the products no protection or refrigeration Services not clean Etc etc…. Far from a 4 star
Hotel very well located 100 m from the port and the lake. Closed and secure parking Old and friendly staff
We were woken up at 7:45 a.m. by construction noise...
Great
Quelle que travaux de maintenance serais à faire régulièrement pour ne pas laissé le bâtiments se dégradé.
The spa area is very pleasant and reserved at the hotel after closing, it is great and quiet on Sunday evening Half board We were disappointed by the restaurant which only offered us leftovers from the brunch on Sunday evening with 3 salads not great a bit of poorly presented charcuterie and unidentifiable verrines Same for dessert no choice leftovers from brunch It was our wedding anniversary I had mentioned it I was hoping for a little attention We are, however, regular customers of this hotel I would have appreciated a shower rather than a bathtub in the room We will come back for the spa
A faultless one. Despite our late arrival (1:30 a.m.), efficient, availability upon our arrival. Peaceful hotel, well maintained, well located.
It's expensive
Everything was perfect: the massages were really good. On the other hand, pay attention to the cleanliness of certain places such as the bar where the tables are not washed or the sticky floors during breakfast.
For the rest I am disappointed with the cleanliness, sheep behind the door when arriving, dust on the furniture towards the trunk, long hair in the jacuzzi, too much water in the jacuzzi so it is not possible to put the bubbles otherwise it will overflow (a less flooding the room) But otherwise top equipment and very comfortable bedding At the price of the suite it's a shame that it's not impeccable
Great relaxing time! The whole team (hotel, spa, treatment, catering) really pleasant and friendly!
I had a great stay at the Adelphia Hotel, I recommend it 1000%
We came in April and were disappointed by the restaurant, very average cuisine, random service. We noted the change during this stay and we enjoyed the new menu
This is the hotel that presents the whole city (Aix les Bains)
Rooms are good. But for a 4 star hotel, there is no water in the room, only paper cups (not really environmentally friendly). Water in the hallway in paper cups is not very hospitable. The swimming pool is a public bath - no - There are no professionals in the restaurant. Wine by the glass is not served on a tray. Cutlery is also carelessly replaced without a tray. The food itself was not good either, overcooked vegetables, beef entrecote of poor quality. Our conclusion: we will not return to this hotel.
Excellent welcome, very professional - spacious and quiet room as described - very large choice for breakfast, efficient and affable staff - easy parking.
Oui super
Venons depuis longtemps tjs satisfaite
Venons depuis longtemps avec plaisir
We had a fabulous family room with an amazing view over the marina to the lake and mountain.
Uncomfortable click clack for 2 teenagers. Shower jet unsuitable for washing hair (mist). Very strong smell in the toilets. Aging gym equipment. Very comfortable main bed. Very pleasant spa. Very good breakfast. Very nice home. Very good stay despite the few negative points.
Our room was in an advanced state of age, the toilet and the mirror in the bathroom were not clean. Bedding too soft, mattress at the end of its life.
Parfait
it's very good except that the rooms should be with a shower instead of the bathtub since the customers are often elderly people, otherwise everything is perfect
Very limited communication from reception. No information on the terrace, the bar, the restaurant or breakfast times, the possibility of having massages on the 1st floor. Very of I by the first contact which is essential
Très bien !
Helpful staff, attentive to customers and smiling. The best
Not at all up to the standard of a 4 star....disappointed... a great lack of staff (nice but completely inexperienced with few present in the establishment...) lack of exterior maintenance... no presence spa pool on Sunday evening, no one at the bar...very poor value for money...
Hôtel/Spa très agréable mais restaurant pas à la hauteur. Il vaut mieux manger en dehors de l’hôtel.
It’s a shame that the breakfast trays aren’t cleared out gradually.
Hello, We paid 250e per night for a room. No water bottles (for ecology) however you can take water from the fountain in the corridor in a cup wrapped in plastic! Ugh. Then, access to the spa where we are forced to buy flip flops to enter 7th, both pairs. Slide absolutely useless in the spa since we have to remove them 5 meters further. For the price of the night, I would have hoped that this would come with the bathrobes. When we arrived on Saturday, we were told that we could enjoy the spa all day on Sunday. So we arrive at the spa around 3 p.m. and surprise, we have to leave the premises at 4 p.m. max otherwise we pay extra because Sunday is privileged for visitors who have not taken a night! Is this a joke? In the end, the view is nice over the lake. But disappointed with the services for a 4 star. We won't come back
In the rooms there is no shower because the bathtub is not great
Staff available and friendly Very good accommodation
4 stars deserved, however rooms are a little dated and bathroom shower area cramped
Everything was perfect
We had requested a twin room and when we arrived, we found that our wish had not been respected! Having no more rooms, we were offered two separate rooms, paying €125 for each. The mistake didn't come from us. So, I told them that it was up to them to make an effort! I was told that we don't give gifts like that! In the end they found a solution by exchanging rooms. We were in room 313 and to our great surprise, we found, in the bathroom, a completely scaled bathtub, dirty! Unworthy of a four star!! We will not talk about the catering which does not correspond to a 4 star either.
Cons No magnifying mirror in the bathroom No socket to recharge the phone battery
2nd visit to this hotel and probably not the last.
A little noisy in the lake side room on the 2nd floor... Too bad
Being a salesperson, I find it a shame that you increase your prices in July for a stopover evening (€50.00 more).
Clean and quiet. The spa is very good
Friendly welcome, good quality breakfast and catering, clean and spacious room. Well located hotel. Beautiful discovery less than 2 hours from Lyon.
Hotel restaurant staff at the top I highly recommend I have already made many stays I always come back with great pleasure
Die Zimmer sind etwas in die Jahre gekommen, sauber, etwas düster, mit schlechter Beleuchtung, besonders im Badezimmer, auch sehr schlechte Entlüftung
Having taken a superior room with supplement on the lake room 407. taking a pillow from the closet I came across some women's underwear which I think had nothing to do there.
Great hotel and balneotherapy! But the restaurant was very disappointing with its wait. Arriving at 7:30 p.m. we were told that there was no place before 8:30 p.m. and the entry was served to us at 9:15 p.m....really too long to wait...but very friendly staff.
We had travelled all day to get here, with an early start planned for the following morning. We could not gain access to the restaurant for 7.30 and had to wait until 8.30 which did not suit us. We thought we'd have a drink in the bar to unwind after our long journey. However, it was closed. The written undertaking of the hotel is "You can ask the reception desk to have a drink when the bar is closed". We did, but the receptionist was not prepared to offer this service. Frankly, she was rude and unprofessional. We returned to our room. At 830 we got into the restaurant although received no service at all for 20 minutes. The family on the next table who had arrived at the same time walked out. When ordering, the two items my wife chose from the menu (a starter and a main) were unavailable. The starters arrived after 45 minutes - they were good. The mains, however, were at best mediocre.
The staff is smiling, friendly and very polite
Perfect dream establishment for a weekend with friends (3)! The opportunity to celebrate our 30 years of friendship. Welcoming, smiling and professional staff. Unlimited access to the spa, a real pleasure. THANKS!!!
We come regularly during the Renault gathering and this year pleasantly surprised no noise in the corridors. It was perfect
Excellent stay! The aquatic area is very large and very well maintained with access to the park. I really recommend this hotel, ideally located. A big congratulations also for the quality of the breakfast.
Unfortunately I didn't stay. Only one night but everything was perfect. Excellent breakfast. Kindness of the staff.
Everything was perfect for a getaway (but it's all appreciable for a longer stay) and we will return with pleasure. Reception and staff auctop. Very pleasant environment and quality services.
Very good hotel for spa and wellness services. Top-notch spa equipment, gyms and massage center. Pleasant setting and quality catering. Very pleasant staff, both for the hotel and for the spa. A little disappointed by the bathroom which lacks equipment for putting toiletries and drying spa items.
Chambre très confortable avec une belle vue sur la marina, excellent petit déjeuner. Dommage que l’accueil ne soit pas au niveau.
Act-Eco : Sustainable stay
9.5/10
- Energy management
- Water management
- Biodiversity management
- Waste management
- Responsible purchasing
- Social
- Societal
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Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
The hotel's electricity supplier is actively committed to sustainable development.
The hotel has facilities for soft transport
The hotel promotes sustainable modes of transport
The hotel has electric charging terminals
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Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The hotel has installed smart meters to help manage its waters consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving showers.
Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The hotel has installed smart meters to help manage its waters consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving showers.
The hotel has water-saving taps.
The appliances using water in the hotel undergo regular maintenance.
The hotel treats its wastewater.
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The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has put in place sustainable techniques for exterior maintenance.
The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has put in place sustainable techniques for exterior maintenance.
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Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel recycles food waste.
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel recycles food waste.
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
The hotel limits food waste
The hotel limits non-food waste
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Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
The hotel offers certified organic produce.
The hotel offers certified ethical produce.
The hotel has implemented a solution to replace the plastic welcome bottle, in order to reduce its plastic consumption
The hotel uses suppliers actively engaged in sustainability for its non-food products.
The hotel does at least part of its laundry in-house.
The hotel uses environmentally friendly non-food products
The hotel uses refillable hotel amenities
The hotel uses mechanical or eco-friendly cleaning systems (microfibre, steam, etc.)
The hotel does not use disposable tableware.
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Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
The hotel has put in place additional actions to welcome guests with disabilities.
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Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel has been awarded an environmental label
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel has specific equipment in addition to that which is mandatory to ensure the health and safety of guests.
Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has been awarded an environmental label
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel has specific equipment in addition to that which is mandatory to ensure the health and safety of guests.
The hotel promotes its sustainability initiatives and encourages guest involvement.
The hotel promotes its sustainability initiatives and encourages employee involvement.
The hotel organises training sessions for its employees, supporting them and helping them to develop their skill sets.
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