Restaurant Copihue

Positive: Warm and professional welcome - Attentive and caring staff - Clean, well-heated room with quality bedding - Small bottle of mineral water upon arrival - Secure parking - Varied breakfast, fresh fruit much appreciated - Negative: Poor room insulation

The hotel is very comfortable and very well located in the city center of Nontron. The staff is very attentive and very accommodating in case of problems and always has a solution.

Excellent welcome, very clean room and comfortable bedding which is rare in hotels

We had an absolutely wonderful evening at this hotel! From the moment we arrived, the warm welcome from the staff put us at ease. The room was spacious, modern, and spotlessly clean, with very comfortable bedding. The real highlight was the pool: perfectly maintained, surrounded by comfortable deckchairs and a peaceful setting, it's the perfect place to relax after a day of sightseeing. We particularly appreciated the calm and relaxing atmosphere, as well as the availability of the always smiling and attentive staff. The breakfast is generous and varied. In short, a hotel that combines comfort, impeccable service, and relaxation, particularly thanks to its superb pool. I highly recommend it and will definitely return!

Quality welcome. Spacious and comfortable room (good bedding). Parking available (secure and convenient).

The owners and staff were exceptionally kind and friendly, from check-in to check-out. Highly recommended....

Well-located hotel but disappointing value for money with an aging room and a breakfast with bland products. Nothing disastrous but nothing that would make me come back for a personal stay.

The hotel is ideally located. The welcome was friendly, the room was spacious, but the bedding was uncomfortable, and the pillows weren't conducive to sweet dreams. We found the price too high for the amenities.

Very warm welcome with clear explanations about the terms of stay. Perfect service in the restaurant and very good meal.

Hotel with lots of charm, renovated and clean, but the catering section needs to be more vigilant about expiry dates (2 expired products served)

Don't take the pros for pigeons, a stopover at this price, the meal must be prepared, not reheated. Lots of photos that make you want to go on the site. Not even installed in the restaurant room, I have the breakfast room. Essential meal, it looks like bistro food, roadside canteen quality.

We had no problems at all with this hotel and enjoyed our stay. It is right in the centre of the little town, making it easy to look around, browse the Saturday market, find shops etc. We were met on our arrival by the proprietor, who explained the car park, after hours access, and gave us helpful advice. Our room was fairly basic but clean and comfortable and very warm. A cold buffet breakfast was served in the dining room and was fresh and varied. We did not see the pool as it was November! A good centre to stay.

This hotel is suffering from the weight of the years. Very noisy sanitary evacuation and bathroom. Old-fashioned decoration. Minimalist breakfast, the tables are not set. You take your tray like in the canteen.

Je suis arrivée à l’hôtel le dimanche 13 octobre à 17h00 et l’hôtel était fermé. J’ai alors téléphoné tout de suite à l’hôtel et je suis tombée sur un répondeur sur lequel j’ai laissé un message que j’étais devant l’hôtel fermé. J’ai du trouver en urgence un autre hébergement pour la nuit.
A 22h42 l’hôtel a essayé de me joindre mais je dormais déjà car j’étais épuisée.
Lundi 14 octobre je suis arrivée à l’hôtel a 9h00 et l’hôtel était ouvert. J’ai parlé avec une dame dans l’hôtel qui a refusé de me rembourser la nuitée alors que je n’ai pas dormi à l’hôtel. Je trouve cela absolument scandaleux et souhaite être remboursée pour cette nuitée que j’ai payée en avance via Booking.com.

Mirella Vogel

Arrived at 1:00 p.m., request had been made to have a check-in one hour before. Discovery of a beautiful room, No. 4, but cold, no heating, I inquire, the management is attached to it but I am told that it takes time to heat such a building...? I drove for several hours, I take a shower, two bad surprises: the towel warmer is connected to the heating system, it will remain cold, too, from the first jets; the water does not drain from the shower basin. The drain is very blocked, nothing to do to remedy it, remove the grid from the floor, cause a depression with the toilet flush, right next to it, nothing works. I can't even rinse off the soap I have on my body, the water starts to overflow onto the bathroom floor. Responsible, I stop the shower before the passage leading to the room is also flooded. I dry myself or rather unsoap myself with a cold towel. I have an appointment with my ex-wife around 3:30 p.m., who joins me to talk about our boy in difficulty, she is cold, she has to keep her coat on for a good part of the afternoon? At 7:30 p.m. when I go to the restaurant the heating is just starting to arrive!! The next day at 7:00 a.m. at breakfast I remind the person in charge of my troubles, the same one who had received me the day before and who had given me the reasons for the lack of heating, I also remind them that the shower has indeed been blocked, she passes the message on to management she tells me. Ten o'clock is the departure time, I go to the reception where the owner has prepared the bill for me: room €110 + 1.10 tourist tax, breakfast: €14, dinner: €60...total...185.10 euros. There I ask the owner if she has been informed of my various concerns, with a slight murmur and pursed lips she nods an inaudible yes and hands me the bill?...I pay, I leave.... It is not possible that a hotel manager does not hear the complaints of his customers and does not react especially in this case where comfort has not been respected given the price asked....?

The hotel could do with a little remodeling. Nice swimming pool but lacks a changing room... air conditioning would be appreciated in this region!

Friendly and welcoming . Hotel very tired and price amongst most expensive Logis we have stayed in. Photo on Logis site misleading.