Restaurant Au Cerf d'Or

Poorly soundproofed room, ineffective air conditioning, too small a sink, a glass bathroom door opening directly into the bedroom, and a small, poor-quality pillow.

Terrible reception. We had a small crying child, and it was evening. The receptionist insisted on charging us the tourist tax and the dog right then and there. Then, while talking to us, she passed us on to her colleague, who was on her first day. The room wasn't in the same building, and we hadn't been informed. The room was nice and spacious, but the bathroom was horrendously organized, with the hairdryer attached to the sink (I don't think it's up to code). Then... €25 for a dog for one night... what amenities did you provide for him?

We had a lovely time at this establishment and highly recommend it. The hotel and restaurant staff were friendly and attentive. Our room (Room 401) was very comfortable and spacious; thank you if it's possible to add a bath mat to the bathtub to prevent slipping, especially for older people! As for the restaurant, it was excellent, with high-quality products (very good fish) and good value for money. In short, I recommend it and thank the whole team; Michel and Chantal

A sure bet in the heart of Strasbourg. Hotels and restaurant run by the Erb family, who perpetuate and modernize traditional Alsatian values.

Excellent location. Very friendly staff. The room was large and very well furnished. Excellent breakfast, plus the spa and pool.

The hotel was perfect, both in terms of its location within Strasbourg and the staff and quality of services offered. A huge thank you for the kindness and friendliness of all the team members I encountered.

A very pleasant stay. The staff are attentive and very helpful. Very welcoming. The room is great and there's even a hotel restaurant. The only downside is that the spas cost 10 CHF per person per hour, but the hammam and especially the jacuzzi are cold, like swimming pools! (And the bathroom cleanliness was a 7/10).

Professional staff, clean, tidy, characterful property.

Das Team dea Hotels war sehr freundlich und nett!

It's a shame there's no empathy or business sense. An employee gave me an incorrect price when I made my reservation, and I was charged the higher price because that was the standard rate, with no apology. When I asked for access to the sauna, I was charged an extra €20, whereas I hadn't paid anything extra before. Luckily, the quality and service of the restaurant remain excellent.

The staff was great, very helpful. They were good enough to show us around. The facility has a small pool that I did not use, a sauna, steam room and spa. If you want to use the spa, I would suggest making a reservation hours ahead of time especially in the winter so that they can warm it up for you. I did a spur of the moment and the spa was warm but not like a hot tub. The steam room was fantastic. I was in the second building which requires buzzing the front desk every time you want to go in from being out and about but they are quick to respond. This is an older building so the rooms are on the small side, typical of older hotels in Europe.

There is a very cool wine cellar/museum and shop in the basement of the hospital adjacent to the hotel. It's maybe a 3 minute walk but well worth the visit. It has one of the oldest drinkable wines in the world in it dating back to 1472. The hotel is only a short walk to the river and rest of Petite France.

Je suis trez contente! Danke schon für so eine tolle Bedienung, Service. Personal an Rezeption sind alle freundlich, hilfsbereit, nett. Spa war super! Sehr sauber , alles was man braucht gibt’s dort. Definitiv richtige Entscheidung! Location ist super zentral

Staff sem preparo, ríspido.
Não sabiam dar informação turística, como horário de funcionamento de lojas e restaurantes durante as festividades de Natal, nem mesmo dicas do que fazer, onde alugar carro.

Café da manhã muito fraco, sem opção. Confuso para fazer o ovo cozido.

Quartos e banheiros antigos.

Excellent location close to the city center and the Christmas festivities

HAS

Very pleasant hotel. Clean. Welcoming staff. Spa available. However, it would be nice if the spa were warmer. My partner and I were cold in the pool, jacuzzi, and steam room.

A drinks vending machine in the lobby would be a nice addition! Thanks

Hotel in the very center, with quiet and peaceful rooms. The staff is welcoming, friendly, and professional. I had dinner at the restaurant. The portions were generous and the food was excellent! Go for it!

We regularly return to this hotel. The services are very good, the restaurant is delicious, the rooms are spacious and very clean, and the staff are very friendly and smiling.

200 € pour une chambre vieillotte. Avec un fichu détecteur de présence qui allume la lumière toute la nuit au moindre mouvement. Pire nuit à l’hôtel depuis très longtemps.

The structure is a bit dated, not very clean

Ideally located
Car park nearby

Very nice and pleasant hotel. Very close to the main attractions in Strasbourg. The breakfast was excellent. The staff was friendly, helpful, and very welcoming. Highly recommended!

Das Hotel ist wunderbar! Liebenswürdige und sehr persönliche Behandlung

Well located for visiting the city 👍

authentic family hotel, with excellent cuisine, delicious breakfast and a pleasant terrace

Lovely hotel and very pleasant atmosphere. I recommend it. If I were to be specific, I'd say there's a lack of a second pillow per person in the bed. No pillow or duvet for the sofa bed, which is a shame. It's odd to be able to see through the bathroom door. Lack of privacy when traveling with children.

The room was okay, a small downside was the car light, not practical when you get up in the middle of the night for others, you should be able to turn it off and the glass door of the bathroom which once inside with the light offers a not very appetizing spectacle for those present in the room, for our part we had a 14 year old teenager, otherwise very happy with the hotel.

Very nice hotel, perfectly situated between Parking St Nicolas and the City. Very helpful staff, good breakfast and excellent cooking.

Very friendly and professional.

Well-located hotel (with a restaurant on the ground floor whose dishes looked as generous as they were appetizing). We were perfectly received and were even allowed to check in at 1:30 p.m. instead of 4 p.m. Which, for tourists with two large bags, was very useful! The air-conditioned room also helped us get a very good night's sleep.

Great location, great location, very friendly staff

Very good. Friendly. Friendliness guaranteed. Excellent restaurant.

We had a lovely time at the hotel, our room was perfect for our needs. My only criticism is the cost of using the Spa and the fact is the same price for children as adults, €40 for a family of 4 for an hour is excessive.

The stay was great, the hotel employees are friendly, helpful and very welcoming, and the same goes for the restaurant. We will definitely be back soon.

The room was really small with a narrow entrance. The shower head falling off the bracket is typical of a two-star hotel. But the most disappointing thing is the €25 per night charge for the dog, with no indication of such a high fee at the time of booking, and no specific service.

Excellent location for reaching both the Cathedral area and Petite France

What a great hotel in a perfect location! The staff was very kind and accommodating.

It is a nice hotel at a more quiet area outside of the very city center. I was slightly disappointed that the restaurant was closed on Sunday evening.

Ideally located, historic building, warm welcome, spacious room, desk for working, excellent WiFi, automatic reconnection. Efficient air conditioning, functional bathroom. High-end services for a 3*, indoor pool, spa, hammam.

Everything is close by...and the welcome is great...special mention to Geneviève...for her availability and kindness...

It's a shame that the kouglof, which was inedible (dry, yeasty, inedible), was not removed from the buffet and replaced with a quality kouglof after reporting this problem to the staff!

Nettes Stadthotel mit toller Lage bei der Altstadt. Die Zimmer befinden sich in einem historischen Gebäude. Es ist etwas verwinkelt und die Zimmer sind relativ klein. Aber alles ist sehr sauber. Gut geeignet für einen Kurzaufenthalt.

Great location and friendly helpful staff

Everything is good with an ideal location. Welcoming and attentive staff. To achieve excellence, a little smile would undoubtedly be a top, but even without that, it was very good and we will be back! Special mention to the breakfast which offers excellent value for money, which is becoming increasingly rare in the hotel industry. The range of products offered is very varied and delicious. Really very good homemade products.

The staff is very kind and welcoming and always has an open ear for your needs.
The hotel is very close to the city center, a supermarket, bakery and the river are very close.
The only issue for me (not very problematic though) was that with my 1,85m height thethe room was bit small, especially the bathroom. But we managed to get along with each other. :)

Value for money i only gave 4 stars as I don't like to spend 100+ € per night in general. Compared to othet hotels with that standard in the area it was a good offer though.

Excellent location, conveniently a little away from the tourist crowds. As you step outside the hotel, you can see the cathedral. The hotel's restaurant terrace is more than pleasant.

Exceptional welcome, particularly attentive staff, perfect location, very beautiful hotel and very good restaurant.

The flooring needs replacing, the room is small, and the TV makes a constant whistling noise. The sink is completely impractical in this room.

In front of the bathroom threshold, parquet tiles had been removed and further parquet slats were loose: a tripping hazard and not a pretty sight. Otherwise, the room was okay. The reception staff were unmotivated and provided insufficient information.

Very nice, friendly hotel, warm welcome, very well located, quality breakfast, super pleasant staff. One small downside was that the room I stayed in was a little dated, but it was a delightful stay nonetheless.

Well-located hotel close to the city center. Clean room and generous and very good meal.

Too expensive for the quality of the hotel! The shower is broken—the shower head can't be fixed. Breakfast isn't worth the €15 price, as egg dishes have to be paid for separately. A nearby parking garage costs €24/day.

Staff is polite and service is good, but feels less personalized than other Logis Hotels. Breakfast very good with lots of choices with medium to high quality products. Always something off about the service though, like water for eggs not turned on, cups and saucers not on table, and coffee machine needed more attentive servicing, full tray, out of water, etc. Tea and coffee with hot water pot in room but Ibis hotel type quality teas and instant coffee. Shower drain clogged and drained slowly. Soap in shower not kept full.
We had dinner which was very good with decent service. Check-in was ok but I had to go back because the staff forgot a charge. Checkout was easy and the lady was very helpful printing out my boarding pass. The hotel is almost very good but needs more attention to details.

I have rarely had such a good experience in a hotel.

Hotel very close to the historic center of Strasbourg, in a quiet and pleasant neighborhood. The hotel's restaurant is remarkable, and the gourmet coffee is exceptional.

The room was very small, the bed even smaller. At 1.40 cm, it would probably only be suitable for one person, but it would be very tight for two people with only one blanket. If you wanted to sit on the toilet, the sink was right in front of your face, about 20 cm wide. Totally unsuitable for overweight people.

Very good, just the same day we arrived there, no one who cleaned the rooms wanted to come in without knocking, luckily we had locked the room, but apart from that everything was fine 👍

Perfect, ideally located. Nothing to complain about!

Very well located hotel, the restaurant is very good and the staff very helpful

Excellent welcome and support

Very competent and pleasant receptionist. Very average dinner, breakfast too. Bathroom in the dark due to faulty installation. No liquid soap in the dispenser.

very nice place, comfortable room and bedding

Everything was great, would gladly come again.

Very well located , good size room, very good breakfast!

Very friendly staff, attentive to our every need. The quality of the hotel is as good as that of the restaurant.