The must-haves
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Peace&Work Bronze
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Sustainable stay :10/10 -
WIFIFree
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Private ParkingFree
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Restaurant
Your stay at the Teritoria la Bastide Bourrelly Mathias Dandine
Exceptional residence
The hotel facilities and services
The hotel facilities and services
The must-haves
Arrival and departure
Restaurant
Services
Certifications and awards
Parking & Transport
Equipments
Multimedia
Wellness
Accessibility
Sustainable stay
Business and events
Family
Breakfast
- A totally free loyalty programme
- The opportunity to earn euros, both in the hotel and in the restaurant, from the first euro spent
- The possibility to spend your euros in all our hotels and restaurants
Earn up to 5.5% of your stay by booking in this establishment!
Restaurant la Bastide Bourrelly – Mathias Dandine
Great table
Menu and cards
The restaurant facilities and services
The restaurant facilities and services
The must-haves
Services
Certifications and awards
Parking & Transport
Equipments
Accessibility
Cuisines served at the restaurant
- A totally free loyalty programme
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The opportunity to earn euros, from the first euro spent in the restaurant
Earn up to 2.2% of the amount of your bill!
Under €20 spent
Earn 1.1% of your bill
More than 20 € spent
Earn 2.2% of your bill
Wellness: Spa la Bastide Bourrelly - Mathias Dandine
The equipment and services
Practical information
Hotel contact
See the telephone number 00 33 4 42 69 13 13
See the hotel's email Y29udGFjdEBsYWJhc3RpZGVib3VycmVsbHkuY29t
FAMILY
All the equipment and services designed to welcome the youngest (under 12 years old): cot, high chair, family rooms, free for a child sharing a double room, adapted menu, etc.
Reviews
Total / general mark
Recommendation
9.1/10Total / general mark
9/10Reception and service
9.5/10Accommodation
9.5/10Restaurant
9.3/10Value for money
8.4/10Cleanliness
9.7/10Breakfast
9.2/10'All reviews have been written by guests who have stayed at our properties'
-chambre très confortable, bien équipée.
- très bonne insonorisation car près de la route
- excellent dîner au resto gastro qui mérite son étoile
- bon rapport qualité prix.
- couette un peu trop épaisse ( comme dans la majorité des étoiles)
I loved my stay, the staff were friendly and welcoming, the rooms were spotless and to a very high standard and the food was delicious! Could not fault my stay at all!
View the hotel's answerNon seulement le lieu est magique mais l'équipe est très professionnelle avec beaucoup de chaleur humaine.
It seems that this residence wants to be a hotel, but acts like it’s a restaurant with rooms and the staff act accordingly. Hotel guests seem to be an irritation as they focus on the main business of the restaurant. Our first night being a Saturday, there was life and we ate in the non M* restaurant, tucked away from view of the other diners. The receptionist looked in disgust at me when I asked for this restaurant.
On the Sunday & Monday nights we stayed, it was a ghost residence. No service of food or drink available and I think we were one of the only rooms booked.
The room was very pleasant and clean, but why we were given a room overlooking a side wall when no one was in the hotel I don’t know either.
Breakfast is Euro40 and was ok the first morning, but as the kitchen was closed the next two mornings, it was pretty obvious no fresh food was being served.
Nous reviendrons avec plaisir.
Séjour décevant et oas à la hauteur d’un 5 étoiles.
Points positifs : déjeuner gastronomique savoureux et joli décor, service correct / literie 5 étoiles / coin sauna sympa.
Points négatifs : pas de restauration le samedi soir pour les résidents si pas de reservation (pas de solution trouvée) : ça n’est pas acceptable dans ce genre d’établissement.
Piscine petite et surtout non utilisable (pas aux normes) au mois de septembre c’est trés embêtant surtout quand cela fait parti des critères importants pour le séjour. Nous avons eu un petit dédommagement.
Le dimanche midi, snack dans le jardin, non débarrassé de la journée. Service inexistant excepté le dimanche soir avec Hugo qui prend soin des hôtes.
Environnement extrêmement bruyant : route et bar pmu en face.
Cadre exceptionnel, personnel et service de très haute qualité !
View the hotel's answerWe dined as a group of six - a la carte and I think everyone was delighted with their dishes but the star of the night was the helpful and knowledgeable sommelier who guided us through the carte des vins expertly and we all were very pleased with the suggestions. As you would expect from a splendid restaurant.
View the hotel's answertout était parfait
Une très belle découverte ! On y reviendra !
Das Hotel entspricht eher einem 4 Sterne Hotel
Séjour au calme très appréciable, accueil très chaleureux et personnel remarquable
View the hotel's answerWonderful restaurant. Amazing dishes.
View the hotel's answerExcellent hôtel avec un service très chaleureux et parfait. C’est la seconde fois que nous venons et toujours aussi agréable.
The hotel feels like a side business, while the restaurant is main. Examples: the hotel guests get served drinks only in the lounge area where there is no proper arrangement, and it always took very long as the staff was busy with the restaurant guests. The hotel otherwise does not really feel as a 5* - no service at the pool area, no extras, but very comfortable and functional
View the hotel's answerExcellente directrice un enorme merci!!!!
View the hotel's answerPour un hotel de luxe, on m’a attribué la chambre de quelqu’un d’autre à l’arrivée, pour le prix de plus de 300€ la chambre est assez petite et le bruit de la rue est présent. Le lieu est agreable mais il faut améliorer les attentions dans la chambre (car le restaurant est excellent mais cela ne se ressent pas dans la chambre. C’est dommage.
Enfin ce témoignage m’a été envoyé au moins 20 fois avec de multiples rappels : c’est trop et inadmissible. Chacun doit pouvoir décider soit même si on repond ou pas à ce questionnaire…là vous avez recu de mauvais avis par force de m’avoir forcé à repondre
Séjour fort agréable,personnel accueillant,sympathique et serviable.
View the hotel's answerPersonnel accueillant et professionnel mais grandement insuffisant.
Ce n’est à mon sens pas une prestation digne d’un 5 étoiles. La piscine est petite et salle. 1 seul serveur (très gentil) pour tout le restaurant et le bar le lundi soir… une longue attente.
Rien à dire sur la qualité et décoration des chambres.
Mais une impression de désert dans cet hôtel… et est ce à cause du lundi ?! Pourtant en plein mois d’août c’est la haute saison?!
Dommage…
Dit hotel is elke ster waard.
Alles tot in de puntjes geregeld.
Wij waren zeer tevreden.
A beautiful hotel! Interior design is wonderful. Front desk staff very accomodating. We’re coming back as we are about to depart from France.
View the hotel's answerThis is a lovely hotel no doubt however it’s just missing a few things. The hotel is very quiet inside so if you need anything you have to hunt down a staff member. If you're using the pool there is no checking in with you. You need to go looking for people if you needed anything. I found myself having to go back to reception in my swimming shorts to find someone to give us some water. The hotel is centred around its Michelin star, which I'm sure is worth congratulations. However for people that don't want to eat very very expensive fine dining food, you need to go looking for dinner options elsewhere. Extremely expensive breakfast, lunch, and dinner options, as there is only one Michelin-star restaurant available. You also can't eat any food around the pool. You have to get dressed and come into the restaurant, which I find off-putting. I'm sorry but €8 for a Coke Zero, even for a five-star hotel, is outrageous. It's honestly a lovely hotel and I can't quite put my finger on it but I just felt if they have two dining options:
1. one for people that just want to stay in the hotel that evening and have a casual bite to eat
2. two for people that want really expensive fine dining
I think it would work a lot better.
I honestly wish them the best. As you can see, they are trying. But perhaps it is our fault for choosing a hotel that is centred around fine dining. We just wanted a nice hotel where we could afford to eat breakfast and afford to have lunch and afford to have dinner but found ourselves having to eat out for all of those.
Très bel hôtel.
View the hotel's answerJ’aime beaucoup cet endroit. Le restaurant comme le bistrot sont excellents, et le petit-déjeuner est tout simplement fabuleux. Les chambres sont confortables, calmes et très agréables.
Le personnel est particulièrement serviable, attentionné et accueillant. J’apprécie également le joli terrain de boules ainsi que la petite piscine, parfaite pour se détendre.
C’est devenu l’une de mes adresses habituelles et j’y reviens toujours avec grand plaisir lorsque je suis dans la région.
L’hôtel correspond à ses 5 étoiles même si la proximité de la rue enlève un peu du charme de sa terrasse mais séjour très agréable grâce à l’ensemble du personnel particulièrement efficace, sympathique et surtout très attentionné tout au long des cinq jours de notre séjour . Ce sont eux les 5 étoiles ! À bientôt lors de notre prochain séjour .
View the hotel's answerBel hôtel, chambres spacieuses et bien décorées, mais service pas à la hauteur d’un 5 étoiles.
Resto bistrot très sympa.
Gastro très bon mais très cher
Excellent hotel
View the hotel's answerEncore merci à toute l’equipe ,le personnel est charmant et bienveillant
Nous n’hésiterons pas à revenir chez vous si l’occasion se présente
Merci
Le personnel est invisible on aimerait juste qu il soit discret . Un grand merci à Bernard qui a fait preuve de bcp de professionnalisme
View the hotel's answerTrès bel hôtel
Très bon accueil.
La déception vient des points dessous:
- le petit déj n'était pas inclus dans le prix (au dessus de 200€ la nuit!)
- Climatisation dans la chambre à 19°, alors qu'en extérieur il faisait 35 (à 22h). Pas très écolo, ni agréable.
- Dans la chambre, aucun gadget pour le soin personnel, ou tout autre accessoire qui sont d'habitude mise à disposition de la clientèle.
Donc pas à la hauteur d'un 5 étoiles, hormis la qualité de l'accueil.
Belle amélioration par rapport à l’an dernier. Sommelière remarquabke
View the hotel's answerExcellent environment, both within and around the hotel premises (including a very nice garden and outdoor dining area). Very friendly and helpful staff. Nice, calm location with plenty of parking - so great for those wishing to explore Provence with a car. And only a 15-minute drive into the heart of Aix-en-Provence (and 5-minute drive from the TGV station).
Mon avis est celui d'une femme du midi qui aime un entourage décontracté mais sérieux , la cuisine pour une mééridionale, c'est ce qu'elle va juger avant tout.
Très bel établissement avec un excellent rapport qualité, prix compte-tenu des prestations,
Excellente table!
Personnel agréable et à l'écoute. Accueil souriant.
Qualité des chambres très bien un restaurant de première qualité.
Séjour d une semaine plus qu'agréable.
La qualité est au rendez-vous à tous les niveaux.
Rien à redire.
un hôtel situé en plein centre du village dans une vieille batiste rénovée une équipe très dévouées un restaurant 1 étoile avec des plats succulent et raffiné
Act-Eco : Sustainable stay
10/10
- Energy management
- Water management
- Biodiversity management
- Waste management
- Responsible purchasing
- Social
- Societal
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Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
The hotel's electricity supplier is actively committed to sustainable development.
At least part of the hotel's energy usage is powered by renewable energy sources.
The hotel has been built/renovated in line with sustainable development values.
The hotel has facilities for soft transport
The hotel promotes sustainable modes of transport
The hotel has electric charging terminals
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Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving showers.
The hotel has water-saving taps.
Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving showers.
The hotel has water-saving taps.
The appliances using water in the hotel are sustainable for the environment.
The appliances using water in the hotel undergo regular maintenance.
The hotel treats its wastewater.
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The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has put in place sustainable techniques for exterior maintenance.
The hotel is actively involved in protecting and preserving local wildlife.
The hotel has conducted a carbon/energy audit for its venue.
The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has put in place sustainable techniques for exterior maintenance.
The hotel is actively involved in protecting and preserving local wildlife.
The hotel has conducted a carbon/energy audit for its venue.
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Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel recycles food waste.
The hotel monitors its waste production.
The hotel has put in place waste reduction goals.
Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel recycles food waste.
The hotel monitors its waste production.
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
The hotel limits food waste
The hotel limits non-food waste
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Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
The hotel offers certified organic produce.
The hotel offers certified ethical produce.
The hotel has implemented a solution to replace the plastic welcome bottle, in order to reduce its plastic consumption
When possible, the hotel buys its non-food products locally.
The hotel uses suppliers actively engaged in sustainability for its non-food products.
The hotel does at least part of its laundry in-house.
The hotel uses environmentally friendly non-food products
The hotel uses refillable hotel amenities
The hotel uses mechanical or eco-friendly cleaning systems (microfibre, steam, etc.)
The hotel does not use disposable tableware.
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Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
The hotel has put in place additional actions to welcome guests with disabilities.
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Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel works in partnership with other organisations/companies/charities on social and/or environmental projects
The hotel has been awarded an environmental certification
The hotel has an environment policy.
The hotel has an HR policy.
The hotel has implemented anti-discrimination measures
Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel works in partnership with other organisations/companies/charities on social and/or environmental projects
The hotel has been awarded an environmental certification
The hotel has an environment policy.
The hotel has an HR policy.
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
The hotel has implemented measures against all forms of exploitation or harassment.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel promotes its sustainability initiatives and encourages guest involvement.
The hotel promotes its sustainability initiatives and encourages employee involvement.
The hotel organises training sessions for its employees, supporting them and helping them to develop their skill sets.
Frequently asked questions about the institution Teritoria la Bastide Bourrelly Mathias Dandine
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