Restaurant Sully le Château

Nous sommes navrés que votre séjour n’ait pas répondu à vos attentes.

Nous faisons toujours de notre mieux pour satisfaire nos clients, même si, bien sûr, il est difficile de plaire à tout le monde.

Nous restons à votre écoute si vous souhaitez partager plus en détail vos remarques afin de continuer à nous améliorer.

Bien cordialement,
L’équipe du Logis Hôtel Sully le Château

Thank you so much for your lovely message! We are delighted that you enjoyed your stay, even if it was too short.

The entire team hopes to have the pleasure of welcoming you for a longer stay during your next visit to Saint-Père-sur-Loire.

See you soon at the Logis Hôtel Sully le Château!

Thank you for your feedback. We're sorry to hear that you found the duvet too warm for the season.

Please note that our reception is available 24/7: if you had reported this issue to us, we could have indicated the presence of a lighter blanket in the wardrobe, or provided you with another one immediately.

Don't hesitate to contact our team during your next stay; we are always here to help you have the most comfortable time possible.

Best regards,
The Logis Hôtel Sully le Château team

Thank you for sharing your feedback. We’re pleased you appreciated our convenient location close to local amenities and attractions.

Regarding your room, we’d like to point out that your reservation was made directly through our official website, where the location and type of room, including the fact that it is in an annex building, are clearly stated. This setup allows us to offer different room categories at various price points.

We’re sorry to hear that this did not meet your expectations, and we encourage you to contact us directly for any future stays, we’ll be happy to help you choose the room that best suits your preferences.

Kind regards,
The team at Logis Hôtel Sully le Château

A huge thank you for your loyalty since 2008 and for this very positive feedback! It is always a pleasure to welcome you, and your words go straight to our hearts.

You have perfectly captured the spirit of our establishment: a place that has remained authentic, with its original charm, while ensuring the comfort of our guests, particularly with quality bedding.

Thank you also for your constructive feedback regarding the space for hanging napkins and fresh eggs at breakfast. We will take note of this to continue improving your experience.

The whole team is already looking forward to seeing you again next year for another stay in Saint-Père-sur-Loire, opposite the château.

See you soon,
The Logis Hôtel Sully le Château team

Thank you for taking the time to share your feedback. We are delighted that you found the hotel to be generally satisfactory, although we regret that the morning noise disrupted your comfort.

It is true that some rooms near the breakfast room may be less quiet depending on the activity. We take note of your comment about the soundproofing and will see what can be improved. Please do not hesitate to let us know if you would prefer a quieter room during your next stay.

Hoping to have the pleasure of welcoming you again,

Best regards,
The Logis Hôtel Sully le Château team

We regret your dissatisfaction and would like to objectively reiterate the facts.

A breakfast charge was mistakenly recorded on your room due to confusion caused by another guest providing your number. As soon as you disputed this charge, it was not applied. You were never charged for any uneaten breakfast, and there was never any attempt to force you to pay.

We took the time to listen to you and clarify the situation on site. You fail to mention that during each of your stays, complaints are made, sometimes aggressively, towards our staff.

We place great importance on hospitality and mutual respect. We regret that our establishment clearly does not meet your expectations, and it is indeed preferable, under these conditions, to direct you to a hotel that suits you better.

Sincerely,
The management of the Logis Hôtel Sully le Château

Thank you for your feedback. We understand your concern regarding the location of some of our rooms.

You made your reservation directly on our website, where we clearly specify the location of the annex rooms and the price difference. This allows everyone to transparently choose the accommodation that best suits their needs.

We are nevertheless delighted that you were able to opt for a room in the main building and hope that you had a pleasant stay there.

Do not hesitate to contact us directly during your next visit, we will be happy to guide you towards the solution best suited to your needs.

Best regards,
The Logis Hôtel Sully le Château team

Hello,

Many thanks for your comment! We are delighted that you appreciated the comfort of the bedding, the cleanliness of the room and the warm welcome from our team. Your satisfaction is our greatest reward.

We look forward to welcoming you back for your next stay, whether for a night or a full weekend!

Yours sincerely
The Logis Hôtel Sully le Château team

Thank you for taking the time to share your experience at the Logis Hôtel Sully le Château. We are sorry to hear that your stay in the annex did not fully meet your expectations. Your comments regarding the room, amenities, and comfort have been shared with our team, as they help us improve the quality of our services. However, we are pleased that you chose our establishment, ideally located a stone's throw from the Château de Sully-sur-Loire and the Loire River, perfect for a stopover in the Loire Valley. We hope to have the opportunity to welcome you again to offer you a more enjoyable experience.

Thank you for taking the time to share your feedback on your stay at the Logis Hôtel Sully le Château.

We are delighted that our location in the heart of Sully-sur-Loire, in the immediate vicinity of the Scandibérique and the greenway, made your cycling stopover easier.

Your comments regarding the room and bathroom are valuable and help us improve our services.

We are happy that you enjoyed the bedding, the generous breakfast with a view of the castle, as well as our bicycle garage.

We look forward to welcoming you back on your next cycling trip to the Loire Valley.

Sincerely,

The Logis Hôtel Sully Le Château team

Good morning,

Thank you for sharing your experience.

I'm looking forward to seeing you again

Sincerely,

The team at the Logis Hôtel Sully Le Château in Saint-Père-sur-Loire

Good morning,

Thank you for taking the time to share your impressions following your stay at the Logis Hôtel Sully le Château.

We are pleased that you enjoyed the setting and the welcome at our establishment located a stone's throw from the Château de Sully-sur-Loire, in the heart of the Loire Valley.

We take note of your comments regarding the room and maintenance: your feedback helps us improve the quality of our services in order to offer our guests an ever more pleasant experience.

We hope to have the pleasure of welcoming you back to our hotel-restaurant during your next visit to the Centre-Val de Loire region.

Sincerely,

The team at the Logis Hôtel Sully Le Château in Saint-Père-sur-Loire

Good morning,

It's pretty clear that your feedback is a result of our intervention regarding your speed in the parking lot. We understand that this may have hurt your ego, but the safety of all comes before the pride of a few.
You claim that "the other half" of our team has "no knowledge of hotel management." Interesting... Do you happen to have a long career in hotel management to judge this? If not, we invite you to leave this field to those who dedicate their professionalism to it every day, and who are recognized by the vast majority of our clients.
We're glad that some of our staff members were favored by you, but denigrating the rest of the team over a safety reminder doesn't reflect the reality or the spirit of our establishment.

Sincerely,

The Management

Thank you for your feedback! We are delighted that you appreciated our secure bike storage and that our team was able to accommodate you despite your early arrival.
We’re also glad that you enjoyed the restaurant and had a wonderful time with us.
We look forward to welcoming you again for another stop on the Loire à Vélo!

Thank you for your feedback! We are delighted that you appreciated our bedding, the quality of the breakfast and the location of the hotel.
Indeed, our restaurant is not open on Friday evenings and weekends, but we are happy to recommend good restaurants in Sully-sur-Loire.
We look forward to welcoming you again!

Thank you for your detailed feedback. We've taken note of your comments regarding the quality of the Wi-Fi in the annexes and the cost of electric charging. For your information, our stations offer a power of 22 kW, which allows for faster charging depending on the type of vehicle. Your observations will nevertheless help us consider improvements for our customers.
We are delighted that you appreciated the welcome, the bedding, the catering, the calm of the hotel as well as our facilities and the parking.
We look forward to welcoming you again for an ever-enjoyable stay!

Thank you for your feedback. We are delighted that your stay went well overall and that we were able to accommodate your room change request.
We acknowledge the inconveniences associated with mosquitoes and the proximity of water. Unfortunately, sleeping with the window open can sometimes attract these unexpected visitors, but we will do our best to improve the comfort of our guests during their next stay.
We look forward to welcoming you again!

Thank you so much for your feedback! We are delighted that your guests enjoyed their stay and that everything went well. It will be a pleasure to welcome you and your loved ones again.

Thank you for your feedback. We are glad that you found your stay satisfactory. We strive to offer good value for money to our guests, although we know that perfection is not always possible.

Thank you very much for your enthusiasm! We are delighted that your stay was perfect and that you recommend our hotel.
We look forward to welcoming you again very soon!

Thank you so much for your message! We are delighted that our team was able to make your stay enjoyable and that you appreciated their professionalism.
It will be a pleasure to welcome you again on your next visit!

Thank you so much for such positive feedback!

We are delighted that you appreciated the welcome from our team, the room with balcony and the view of the Château de Sully-Sur-Loire, as well as the comfort of the bedding.
We look forward to welcoming you back for a future stay, and we'll pass on your compliments to the entire team. ❤️

Good morning,

Thank you very much for your positive feedback. We are delighted that you appreciated our team's welcome, the safety of your bikes, and the quality of the breakfast.

We are glad that your stay went well and that you found the room clean and comfortable. As for the negative reviews that we sometimes read, we have to admit that we can't please everyone...

Your feedback encourages us to continue providing the best possible service to our customers.

We look forward to welcoming you again!

Good morning,

Thank you very much for your loyalty and for this very positive feedback! We are delighted that you appreciate the comfort of our rooms, the welcome from our team and the view of the Château de Sully-Sur-Loire from the breakfast room.

We take note of your comment regarding the bathroom and will continue to improve the comfort of our facilities.

We look forward to welcoming you back to celebrate more wonderful family moments!

The Logis Hotel Sully Le Château team

Good morning,

Thank you for taking the time to share your experience. We are delighted that you enjoyed the view of the Château de Sully-sur-Loire from our superior rooms.

We take note of your comments regarding the size of the room, the condition of the bathroom, the cleanliness of the window, and the wear and tear of certain equipment. Your observations are valuable and will be passed on to our team to improve the comfort and maintenance of our rooms.

We would also like to point out that since your reservation was made via Booking.com, the rates on this platform include a commission of 15 to 20% compared to our direct rate, which may explain the perceived difference.

We hope to have the opportunity to welcome you again in better conditions.

Sincerely,

The Logis Hôtel Sully Le Château team

Good morning,

We thank you for taking the time to share your feedback with us and are sincerely sorry that breakfast did not live up to your expectations.

We fully understand your frustration and regret the lack of replenishment and the perceived lackluster welcome that morning. We will immediately take stock with our team to ensure this situation does not recur, and review the organization of our breakfast service to ensure that all our guests can fully enjoy their meal, regardless of their arrival time.

We hope to have the opportunity to discuss with you and find a solution that will satisfy you, and thank you for your honesty which allows us to improve.

Sincerely,

The Logis Hôtel Sully Le Château team

Good morning,

Thank you very much for your feedback! We are delighted that you enjoyed the value for money and the view of the Château de Sully-Sur-Loire during breakfast.

We look forward to welcoming you again for a pleasant stay!

Sincerely,

The Logis Hôtel Sully Le Château team

Thank you for taking the time to share your experience. We're glad you enjoyed our breakfast.

We apologize for the condition of the room on your arrival. Your comments about the wallpaper and the cleaning have been passed on to our team in order to improve our standards and prevent this from happening again.

We look forward to welcoming you back in even better conditions.

Thank you very much for your feedback and compliments! We are delighted that you enjoyed the quality of our breakfasts and evening meals, as well as the restaurant and the view of the Château de Sully-Sur-Loire.

We take note of your comments regarding the room and bathroom. Your observations are valuable and will be studied to improve the comfort and modernity of our rooms.

We hope to have the pleasure of welcoming you again for an even more pleasant stay.

The Logis Hôtel Sully Le Château team

Good morning,

Thank you for taking the time to share your experience. We are delighted that you appreciated our ideal location along the Loire River and opposite the Château de Sully-sur-Loire, as well as the friendliness of our staff and the comfort of your room.

We take note of your comments regarding the dust on the blanket and the restocking of breakfast items. Your observations are valuable and will be shared with our team to improve the quality and availability of the buffet throughout the service.

We hope to have the pleasure of welcoming you again for an even more pleasant stay.

Sincerely,

The Logis Hôtel Sully Le Château team

Good morning,

Thank you for taking the time to share your experience. We are delighted that your stay went well overall.

We understand, however, that the distance from the city center may be a point of note. For clarification, our establishment is located only 800 meters from the center of Sully-sur-Loire and the castle, which remains very accessible on foot. Regarding the morning noise related to the delivery of the refrigerated truck, we regret the inconvenience and will do our best to better organize these deliveries in the future.

We hope to have the pleasure of welcoming you again in better conditions.

Sincerely,

The Logis Hôtel Sully Le Château team

Hallo, 

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns, dass Sie das Bett bequem fanden und Ihren Schlaf genossen haben.

Wir nehmen Ihre Anmerkungen bezüglich des Fehlens von Nachttischen und Lampen sowie des Zustands und der Sauberkeit der Dusche zur Kenntnis. Ihre Kommentare sind wertvoll und werden an unser Team weitergeleitet, um unsere Leistungen zu verbessern und den Aufenthalt unserer Gäste noch angenehmer zu gestalten.

Wir danken Ihnen für Ihre Offenheit und hoffen, Sie bald wieder unter besseren Bedingungen begrüßen zu dürfen.

Mit freundlichen Grüßen, 

Das Team des Logis Hôtel Sully Le Château

Hello

Thank you very much for your feedback! We are delighted that you enjoyed the welcome from our team, the superb view of the château de Sully-Sur-Loire and our breakfast buffet.

We look forward to welcoming you back for an equally enjoyable stay!

Sincerely

The Logis Hôtel Sully Le Château team

Hello

Thank you very much for your feedback! We are delighted that you found your room pleasant and clean, and that you enjoyed dinner.

We look forward to welcoming you back for an equally enjoyable stay!

Sincerely

The Logis Hôtel Sully Le Château team

Good morning,

Thank you for taking the time to share your experience. We are delighted that your stay went well.

Regarding the lack of a tablecloth, we would like to point out that our establishment offers traditional, non-gourmet dining, and that tablecloths are not part of our service criteria. We will, however, take note of your comment regarding the indication of fish on the menu, in order to avoid any confusion in the future.

We hope to have the pleasure of welcoming you again for a pleasant and friendly stay.

Sincerely,

The Logis Hôtel Sully Le Château team

Hello Guy,

Thank you for sharing your experience.

We are delighted to read that you appreciated the location of our establishment facing the Loire and the Château de Sully-Sur-Loire, our parking and the friendliness of our teams.

We look forward to welcoming you again.

The Logis Hôtel Sully Le Château team

Hello Bertrand,

Thank you for sharing your experience.

We are delighted to read that each time you visit our establishment you are satisfied with your stay in our establishment.

Your satisfaction is our priority

See you soon

The Logis Hôtel Sully Le Château team

Hello Medhi,

Thank you for your excellent feedback.

I'm looking forward to seeing you again

Sincerely,

The Logis Hôtel Sully Le Château team

Hello Ludovic,

Thank you for taking the time to share your feelings.
We are glad that you enjoyed our relaxation area, but we are sincerely sorry that the welcome did not fully satisfy you.

Your comment has been taken into account and will be forwarded to the person concerned in order to improve our customers' experience.
We attach great importance to the quality of service and a sense of hospitality, and we will ensure that this is further reflected in the future.

We hope to have the pleasure of welcoming you again in better conditions.

Best regards,
The Logis Hôtel Sully Le Château team

Hello Yannick,

Thank you for sharing your experience.

Looking forward to welcoming you again

Sincerely,

The team at Logis Hôtel Sully Le Château

Hello Christiane,

Thank you for your feedback

See you soon!

The Sully Le Château team

Hello Wilfried,

Thank you for sharing your experience and your opinion regarding our bedding.

Looking forward to welcoming you again

The team at Logis Hôtel Sully Le Château

Cher Monsieur BOCQUENET,

Nous vous remercions pour votre partage d'expérience.

Il semblerait que notre chauffage soit devenu votre sujet préféré à chacun de vos séjours… 

Rassurez vous, nous prenons vos remarques à cœur. Lors de votre prochain passage, nous ferons tout notre possible pour que le réglage soit parfait : ni trop chaud, ni trop froid… juste à la bonne température pour que vous soyez aussi confortable qu’un marshmallow près du feu.

En attendant, sachez que notre équipe reste à votre disposition pour tout ajustement, thermostat en main !

Au plaisir de vous accueillir à nouveau,
Cordialement,
L’équipe du Logis Hôtel Sully Le Château
 

We are delighted to hear that your experience lived up to your expectations… and that our breakfast made an impression!

With us, every morning is an opportunity to make your stay even more pleasant, with carefully selected products and a touch of conviviality.

We are glad that this moment was memorable for you.. after all, a good breakfast is the best start to a beautiful day!

See you soon

The team at Logis Hôtel Sully Le Château

Hello Etienne,

Thank you for your feedback

We are delighted to read your satisfaction regarding our breakfast buffet.

However, we are sorry to read that the temperature of the coffee during your visit was not satisfactory.

We will make sure this doesn't happen again.

Looking forward to welcoming you again

The team at Logis Hôtel Sully Le Château

Hello Tatiana,

Thank you for sharing your experience.

We make your satisfaction our priority

We look forward to welcoming you again during your next stay.

The team at Logis Hôtel Sully Le Château

Hello Christophe,

Thank you for your feedback!

Looking forward to welcoming you again

The team at Logis Hôtel Sully Le Château

Hello, 

Thank you for sharing your experience 

We look forward to welcoming you back 

The Logis Hôtel Sully Le Château team

Hello, 

Thank you for taking the time to share your experience with us.

I look forward to welcoming you back 

The Logis Hôtel Sully Le Château team

Hello Patricia,

Thank you for sharing your experience.

In fact, we advise you to book directly through the hotel in order to benefit from a more attractive rate and more flexible general sales conditions :)

Looking forward to welcoming you again

Sincerely,

The team at Logis Hôtel Sully Le Château

Good morning,

Thank you for your feedback!

Indeed, our hotel and catering sector is experiencing a shortage of staff, it's a question of habit... Fortunately these periods remain temporary.

Looking forward to welcoming you again

The team at Logis Hôtel Sully Le Château

Good morning,

Thanks for sharing!

Looking forward to welcoming you again

The team at Logis Hôtel Sully Le Château

Good morning,

Thank you for your feedback!

Looking forward to welcoming you again

The team at Logis Hôtel Sully Le Château

Good morning,

Thank you for your feedback!

Looking forward to welcoming you again

The team at Logis Hôtel Sully Le Château

Good morning,

For your experience sharing!

See you soon

The team at Logis Hôtel Sully Le Château

Hello Valerie,

Thank you for your feedback!

We would be delighted to welcome you again on a future Loire à Vélo route.

The team at Logis Hôtel Sully Le Château

Hello Nelly,

Thank you for sharing

We look forward to welcoming you again on your next visit to the region.

The team at Logis Hôtel Sully Le Château

Hello Serge,

Thank you for your feedback.

In fact, during the summer period, the Château de Sully Sur Loire organizes several events including concerts ending at 11 p.m. at the latest.

We are sorry that this event has disrupted your stay in our establishment.

We look forward to welcoming you again during the low season.

The team at Logis Hôtel Sully Le Château

Bonjour Lajos, 

Merci pour votre partage d'expérience

Au plaisir de vous accueillir lors d'un troisième passage dans notre établissement

L'équipe du Logis Hôtel Sully Le Château 

Hello Martine,

We are delighted to read your shared experience and would be delighted to welcome you again during a future stopover in the region.

The team at Logis Hôtel Sully Le Château

Hello Véronique,

Thank you for sharing this experience

We look forward to seeing you again during your next stay

The Logis Hotels Sully Le Château team

Bonjour Monsieur QUINIO, 

Décidément vous en avez gros sur la patate, pour laissez votre avis sur toutes les plateformes ... 

Comment définissez-vous un accueil pénible ? Le fait que nous vous demandions l'heure du petit-déjeuner ? Une adresse mail ? Un numéro de carte bancaire ? 

Vous avez initialement réservé une chambre économique dans notre bâtiment annexe situé à 50 mètres de la réception face au rond-point en direction d'Orléans.

Nous vous avons offert un sur classement pour une chambre supérieure dans notre bâtiment principal vous offrant une vue panoramique sur la Loire et le château de Sully sur Loire.

Lors de votre arrivée, vous avez refusé de communiquer une garantie bancaire, procédure qui est obligatoire comme indiqué sur les conditions de voyage pour les clients expedia & hotel.com. 

Malgré votre refus nous vous avons exempté de cette obligation.

Après votre départ, notre service d'étage s'est rendu dans la chambre 106, chambre dans laquelle vous avez séjourné et nous avons constaté que vous avez jeté dans la poubelle de votre chambre tous les produits d'accueil à l'effigie de Logis Hôtels (bloc note, crayon, porte télécommande, etc ...)

Marque que vous salissez en agissant d'une telle manière, peut-être dû à une ancienne relation passée avec Logis Hôtels que vous avez mal digéré ? 

Toutefois, nous tenons a souligner que les cosmétiques Logis Hôtels ont dû égayer votre séjour et vous mettre du baume au cœur puisque vous êtes partit avec.

En espérant que la lotion corporelle Logis Hôtels vous fasse du bien

Au plaisir de vous recevoir lors d'un prochain séjour.

A très bientôt 

L'équipe du Logis Hôtels Sully Le Château

Hello Fanny,

Thank you for sharing your experience!

We would be delighted to welcome you again during your next stay

The Logis Hotels Sully Le Château team

Good morning,

thank you for your opinion

Our establishment is pet friendly, our 4-legged friends are welcome in our establishment under the condition of respecting the rules of good conduct towards the customers present, the staff and the establishment.

Hoping that your mishap will not prevent us from welcoming you again

Hello Josephine,

Thank you for sharing your experience and your compliment regarding our bedding.

We attach great importance to the comfort of our customers.

Do not hesitate to let us know during your next stay if you would like a quiet room.

I'm looking forward to seeing you again

The Logis Hotels Sully Le Château team

Thank you for your pleasant feedback!

We look forward to welcoming you during your next stay

Thanks for your feedback

We look forward to welcoming you again during your next stay.

thank you for your opinion

See you soon

Thank you for your superb review

The satisfaction of our customers is our greatest reward

We are happy to have been able to meet your expectations

Looking forward to welcoming you again

Thanks for your feedback.

We take into account the points you raised.

Our restaurant is open from Monday noon to Friday noon and from Monday evening to Thursday evening

During its closed days we can only offer you a list of restaurants located near our establishment

Looking forward to welcoming you again

Thank you for your great feedback

We look forward to welcoming you during your next stay