Restaurant Emeraude

Les chambres ont un trés bon rapport qualité prix.
Le restaurant est simple et correct.
Personnes trés accueillantes.

Chambre rénovée, état impeccable. Seul la restauration pêche par un manque de diversité (Pizza ou Hamburger sur la carte), dommage car le reste est tout à fait correct.

Excellente qualité sur tous les plans de cet établissement

Tous les marqueurs de l' hôtellerie professionnelle : accueil aimable, ouverture tard le soir, dîner possible le dimanche soir, parking facile sur place

Manque de Chauffage, pas trop bruyante, acceuil de bonne qualité, pas testé le restaurant.

The location is what really makes a stay in this hotel - it's right next to the river. The menu selection is fairly limited but the courses that we had were very good. I originally intended to use the private parking but there was easy parking available in front of the hotel on the night we stayed there.

Stay for work. Only hotel available in the area and it is the fourth time I have stayed there. The staff are welcoming but alternate between the adjacent pub and reception: an understandable situation given the size of the hotel. Furthermore, the last 2 times we were 3 people and no identity document was asked based on trust alone. Definitely dated rooms: there is no electronic key (badge type) and there is carpet on the floor (unhygienic given that the town is humid and when you enter the room with your shoes on it gets soaked with water). However, the room is clean, tidy and you sleep peacefully.

The evening meal, very good. Clean room overlooking the back of the hotel, so very quiet. Parking for my motorbike, safe when loaded. Just a small downside, not too much choice at breakfast.

Despite disappointing reviews we chose this hotel and we were pleasantly surprised we recommend

clean but dreary

Unpleasant stay in the evening stopover!!! I had booked for 3 nights, but immediately upon arrival I asked to change to 2 nights (accepted by the young receptionist) The last evening, during my payment, the receptionist was unable to accommodate me. the Etik points, the next day when I left, I explained the problem to the manager (an unpleasant man who had bothered me the day before because I showed up at 7:27 p.m. to eat while the service started at 7:30 p.m.), the one -this takes me to the limit because I canceled a night which supposedly made him lose 15%, following this problem the Mr refuses to charge me my etik card... Then to finish, I noticed until later in the day I had forgotten my football jersey (almost new) in the room, a toothbrush and a pair of boxers, I immediately called the hotel, the lady replied that she did not have time and that 'she is in full service, I call back the next morning, the manager explains to me that he is busy and that I have to call back later... I decide to go directly to the hotel (40 minutes drive), get there- bottom, the young receptionist explains to me that he can't do anything for the items which a priori have disappeared... Otherwise for the room, it's the bare minimum, not even a fan, even worse no shutter but only 2 old curtains (not even blackout) even though the hotel is located in the city center so... light all night... it was difficult to sleep... the bathroom is really out of date... On the other hand, I honestly found the restaurant good and the 2 young waitresses were really friendly and ran everywhere to satisfy customers' requests.

Aging hotel in need of updating. The door which blocks the thickness of the carpet, no air conditioning and window overlooking the road, difficult to leave open, a lot of noise but due to people's lack of respect for their roommates. Plan to soundproof.

A very poor quality breakfast! unheard of!! limit foutage of mouth (no charcuterie, no egg, very low cost). on the site the parking is included in reality there are only two places for the whole hotel and in addition it costs 6€... bed with lots of hair and dusty room!!! quadruple room does not exist. No shower gel in the room and the same for toilet paper in short it's really disappointing.

Very pleasant hotel. The room is large enough and well appointed. The bed is comfortable, and there is enough in the bathroom. Very quiet room at the back and view of the Vienne. You can park easily on the street. We enjoyed the meal on a pretty terrace. Kind staff.

Concept hôtel appartement, excellent je recommande vivement.

We very much enjoyed our stay. The only thing we found difficult was that there was no fan or air conditioning in our room and as it was very hot it made it very difficult to sleep.

Good hotel for an overnight stay with a nice terrace overlooking the river.

thank you very much, I recommend

Staff in the restaurant very nice, but not at all professional. Very noisy room with no air conditioning overlooking the street!! No parking as advertised .... I travel regularly and particularly choose lodgings which are often a great revelation, this one will not be part of it ...

Passing through Confolens, we booked this hotel for its setting and its 2 stars. Unfortunately this hotel does not deserve them. The positive point of this hotel is the restaurant, pleasant terrace, welcoming staff, and good and generous plates. As for the negative points, there are many... As soon as we arrived at the hotel, the managers of the establishment were not welcoming, the impression of disturbing them... When we arrived in the room, we noticed that the bottle of water provided has already been opened, a nauseating smell of sewage in the bathroom .... Catastrophic sound insulation (being on the first floor, we could hear at around 11 p.m. the noise of chairs, tables, surely during the cleaning of the room located on the ground floor, the doors slamming, people talking, the TV in the rooms next door...). So we had a first awakening at 7:10 a.m. with a door slamming, we try to go back to sleep but we hear the slightest noise from neighbors or from the ground floor and many doors slamming.... we manage to go back to sleep and we are woken up by a fire alarm. Worried, my spouse is worried and goes out into the hallway where the manager tells him that it's nothing even before the door of the room concerned is opened, the alarm lasts 5min. Regarding breakfast, I had asked until what time breakfast was served and I was told that between 10:30 and 11 a.m. it was still possible), we arrive at breakfast at 10:30 a.m. everything was tidy, we were brings out a basket of pastries with 2 pains au chocolat and 1 croissant (not even 2 pastries per person and lower quality), we could not have coffee because a part of the machine was missing, very little choice... It's not worth its price. We go to the reception to settle the bill (restaurant, tourist tax) because we had already paid the reservation online on booking. The manager prints us the total invoice with the price of the room... We specify to him that one has already paid on line and affirms to us that no, nothing is paid. We assure him the opposite, so he goes to check... He comes back to us without any excuse, saying that it's an internet reservation and that it's been paid for and issues us the new invoice. No excuses, no good manners, no politeness, the most important thing when you run a hotel is to appreciate customer contact, I think this is not the case with the manager of this establishment! To sum up, for the restaurant, I recommend it to you on the condition of falling on the employees rather than the managers and for the hotel part, run away.....! PS: I attach a photo of what we find in the rooms which is very contradictory with reality, it would be better to put nothing.!!

THANK YOU FOR YOUR WELCOME, YOUR AVAILABILITY AND FOR THE BREAKFAST AT 5.30 AM (MORNING)

Pleasant staff. Simple and comfortable hotel

Wonderful stay! Quiet yet close to centre of town and could safely store our bikes!

Disappointing breakfast in formula 1 mode: cooked on the spot with frozen bread, first price jam, no fruit.. in short, no quality as you would expect in Logi de France

Pleasant hotel, very quiet in the center of Confolens.

Everything was perfect

Clean room. Staff not necessarily welcoming and polite (qualified??) Restaurant far too expensive for the quality and freshness of the products.

Un hôtel agréable, familial et convivial.

Very good service, friendly staff, amazing food, great location.
Strongly recommended .

We very much enjoyed our stay, very friendly both at the reception and in the catering. Everything was perfect. Thank you to the whole team, stay as you are and keep smiling for a long time.

GOOD

Excellent location. Good dinner on the terrace. Private covered parking. Home rather slow because the same person took care of the bar and the reception of the hotel. Pleasant room but problems with the bathroom - impossible to close the shower door and not enough space to use the sink. So avoid room 2!

Excellent overnight stop. Met expectations of a Logis: simple but decent hotel with good restaurant. Lovely view from room over the river and from the restaurant terrace. Found a parking space right outside. Good central location in old town centre.

To regularly go to this type of hotel (price range, comfort, size of the city) I was a little disappointed by the delivery of breakfast, a lack of choice among the proposals for savory dishes, jam in plastic trays while we expect a "local" jam, in short, an unsuitable value for money, I also mentioned it when paying the bill.

The room we had was tired, the bathroom had been renovated. There wasn't an extractor in the bathroom or a window.... The room was very hot, really needed AC.
The restaurant of the hotel was great, lovely open air dinning, great food and service. The breakfast was basic.
I would use the restaurant again, but maybe not stay there.

The evening stopover meal was not great. Fish arrived almost cold. With watery tastes. After asking it was not fresh but frozen. Honestly not great.

Noise in the street on Saturday night

Good location. Room a little tired but bathroom excellent with all new fittings. Comfortable stay for 1 night.

Wonderful location, very relaxed, staff great, room was a little warm through the night however it is summer!

Hotel very well located and very pleasant. only one small downside: the bed a little narrow (140)

Unfriendly owner

The hotel bar man was lovely and really welcoming. The hotel room it’s self was very dated and dirty the bathroom had black mould in the shower and the toilet hadn’t been cleaned. The bed was uncomfortable the pillows are well past their best and you can hear everything that is going on in the room next door as the walls are paper thin.
When we arrived for breakfast (about 8.30) there was 2 croissant left and some bread that’s it which cost us €18.00 for 2!
Would not recommend and would not stay again