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Thank you so much for your excellent rating and your trust! We are delighted that your stay lived up to your expectations.
We look forward to welcoming you back to Caen very soon, Alissa

Thank you so much for your encouraging comment! We are delighted that you appreciated the comfort of the hotel, the quality of our welcome, and the breakfast.

Your recommendation makes us very happy and motivates us to continue doing everything to offer a pleasant stay to our guests.

We look forward to welcoming you back to the Hôtel du Château. Amel

Thank you very much for your excellent feedback. We are delighted to read that you enjoyed our central location, the comfort and cleanliness of the hotel, and that your stay with us was convenient before your ferry departure.

Your kind words about our team and services are greatly appreciated. We hope to have the pleasure of welcoming you again on a future trip to Caen.

Alissa

Thank you for taking the time to leave a comment.

We're sorry your stay didn't fully meet your expectations. Regarding the bedding, we'd like to point out that it's highly appreciated by the majority of our guests. This is, of course, a personal feeling, but we regret that you didn't find it comfortable.

Additionally, our property's amenities and services are clearly detailed in the description when you book. We encourage you to read it carefully to avoid any confusion during your next stay.

We remain at your disposal and hope to have the opportunity to welcome you again. Amel

Thank you for taking the time to share your feedback.
We are truly sorry to read that your experience with our booking service did not meet your expectations. However, we would like to clarify that all your messages were handled promptly. For instance, your parking request was answered within 10 minutes.
Regarding your cancellation request, we did receive your email on May 25th at 5:30 p.m., concerning a stay starting the following day. You also called us right after and we answered immediately. As per our clearly stated conditions, cancellation without charge is possible until 2:00 p.m. the day before arrival (D-1). If cancellation would have been possible on the day that you arrive it would have been written 2pm (D-Day).  These terms are standard and aim to ensure fairness for all our guests. 
We remain at your disposal for any further clarification and hope you will give our hotel group another opportunity in the future.
Alissa

Thank you very much for taking the time to share your feedback following your stay at Hôtel du Château.

We are pleased to read that you appreciated our central location, the cleanliness of the room and bathroom, as well as the professionalism and efficiency of our team. Your positive comments are truly encouraging.

While you found the room a bit small, we are glad to know that the overall experience met your expectations. Being located in the historic heart of Caen, our building does come with certain architectural constraints, but we do our best to offer a warm and comfortable atmosphere.

We hope to have the pleasure of welcoming you again during your next visit to Normandy.

Alissa

Thank you for this pleasant comment! We are very happy that the reception lived up to your expectations.

We would love to welcome you back very soon!
Best regards, Amel

Thank you for sharing your experience! We are delighted that the welcome, cleanliness, and our generous breakfast contributed to making your stay enjoyable.

Regarding water in the room, we do not provide it directly, but bottles are available for sale at reception if needed.

We look forward to welcoming you back to the Hôtel du Château, Amel

Mrs. Levrel,

We warmly thank you for your comment. We are delighted that you appreciated the welcome and tranquility of our hotel, as well as its location. Your satisfaction is our priority, and we look forward to welcoming you again during your next visit to Caen.

Best regards,

Amel

Mrs. Fabiole,

Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed the peace and comfort of our hotel, as well as our central location.

Your satisfaction is our priority and we will be happy to welcome you again on your next visit.

Sincerely,

Amel

Dear Sir,

Thank you for taking the time to share your experience at the Hôtel du Château de Caen. We are happy to read that you appreciated the calm of our establishment, its central location as well as the cleanliness of your room and the bathroom.

We take into account your remarks concerning the quality of the breakfasts and the ease of access to the hotel. Rest assured that we will study solutions to improve these points in order to offer an even more pleasant experience to our customers.

We would be delighted to welcome you again during your next stay in Caen, and guarantee you an even better experience.

Sincerely,
The team of the Hôtel du Château de Caen

Many thanks for your feedback, Christian! We are delighted that our hotel met your expectations and that you liked its location. Your positive feedback inspires us to continue to offer quality service. We would be delighted to welcome you for a new stay. See you soon!

Best regards,

Amel

Thank you very much for your review! We are delighted that you found our hotel well located and comfortable. Your satisfaction is our priority, and we hope to welcome you again very soon. Alissa

Thank you very much, Éimear!  We are delighted that you enjoyed our location and that our team listened to you. It's great that you found your stay enjoyable. We're sorry to hear that you had a plumbing problem with the shower. Your comfort is our priority. We hope to see you soon for an even more enjoyable stay!

Best regards,

Amel

Thank you so much, Colette! 

 We are delighted that you enjoyed your stay in our hotel and that you found it clean and welcoming. Your comments motivate us to continue offering the best possible service. We hope to see you again soon!

Best regards,

Amel

Hello Michel,

Thank you for your feedback. We are sorry to hear that the size of the room and facilities did not meet your expectations. Our toilets and showers are standard size, but we understand that this may not suit everyone.

Best regards,

Amel

Thank you for providing your feedback regarding your recent stay at our property.

We are happy to hear that your stay met your expectations.

We have shared your compliments with the team members, and we look forward to welcoming you again on your next visit.

Hoping to see you again soon among us.

Alissa

We appreciate your kind comment.

The whole team is very proud to have met your expectations and to have contributed to making your stay as pleasant as possible.

Thank you for your interest in our establishment, and we hope to see you again soon on your next visit to the region.

Alissa

Thank you for your feedback,

As for our breakfast, however, it is specified that it is a continental breakfast, so not salted, and in addition, it is delivered the morning itself, just after the design. As for the price, the breakfast costs €10, this is indicated at the reception and on our website.

Kind regards

Amel

Thanks for your feedback François!

If your stay went well, then it's perfect on our side too.

See you soon for another stopover at the Hôtel du Château.

Best regards,

Amel

Thank you for your comment Mr. PLAS!

I am delighted that you were pleased with the friendliness of our team, your satisfaction is our priority. Likewise, it is a pleasure to know that you were able to spend comfortable nights in our rooms. Hoping to see you again for a future stay.

Best regards,

Amel

Merci pour ce commentaire Monsieur Antunes !

Votre satisfaction est notre priorité, c'est donc un plaisir de savoir que la disponibilité et la sympathie de notre équipe ait rendu votre séjour agréable.

En espérant vous revoir de nouveau à l'Hôtel du Château.

Bien cordialement,

Amel

Thanks for your comment Roberto,

We are happy to know that you enjoyed your stay with us and that you would recommend us. It is a great achievement for our facility to receive this type of feedback.
We hope to see you again!

Best regards

Amel

Thanks for your feedback,

I am happy to know that our location satisfied you, as regards our facilities and the services offered, they are well highlighted at the time of booking.

Best regards
Amel

Thank you for your pleasant feedback!

Indeed, due to its proximity to the historic center, our hotel was able to contribute to the success of your stay in Caen. We have forwarded your message to the entire team who are delighted with this feedback.

We look forward to seeing you again in our establishment!

Merci pour votre retour Annie ! C'est un plaisir d'entendre que notre situation, la propreté et l'accueil vous ont plu. Nous espérons vous revoir pour un prochain séjour.       Amel

Thank you so much, Tim!  We are delighted that you enjoyed our great location and that Marion and the team were able to help you. We appreciate your comments regarding the size of the room and the need for a tea/coffee maker and better bathroom products. We value your feedback! We hope to see you again soon!    Amel

Thank you, Anne-Sophie!  We are delighted that you had a wonderful experience and that our staff rose to the occasion.  Glad to hear you loved the breakfast! We look forward to welcoming you back very soon for another enjoyable stay.          Amel

Thank you for your comment Marie Christine. We are happy that you liked our welcome and our location. It's always a pleasure to know that our customers find good value for money. See you soon for another stay! Amel