Logis Hôtel du Château
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The must-haves
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Sustainable stay: 8.5/10 -
WIFIFree
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Business Stopover
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Breakfast 14.05 USD/Pers
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Arrival and departure Arrival from 14:00, Departure at 11:00
Your stay at the Logis Hôtel du Château
An inviting, cocooning atmosphere
The hotel facilities and services
The hotel facilities and services
The must-haves
Arrival and departure
Services
Parking & Transport
Equipments
Multimedia
Accessibility
Accepted means of payment
Sustainable stay
Business and events
Breakfast
Schedules
- A totally free loyalty programme
- The opportunity to earn euros, both in the hotel and in the restaurant, from the first euro spent
- The possibility to spend your euros in all our hotels and restaurants
Earn up to 5.5% of your stay by booking in this establishment!
Practical information
Monday:07:00 - 21:00
Tuesday:07:00 - 21:00
Wednesday:07:00 - 21:00
Thursday:07:00 - 21:00
Friday:07:00 - 21:00
Saturday:08:00 - 21:00
Sunday:08:00 - 21:00
Arrival from 14:00, Departure at 11:00
Hotel contact
See the telephone number 00 33 2 31 86 15 37
See the hotel's email aG90ZWwtY2hhdGVhdS1jYWVuQG9yYW5nZS5mcg==
ANCV : please contact the hotel to check which holiday vouchers are accepted (Classic, Connect or both).
Reviews
Total / general mark
Recommendation
8.8/10Total / general mark
8.7/10Reception and service
9.4/10Accommodation
8.5/10Value for money
8.6/10Cleanliness
9.6/10Breakfast
8.5/10'All reviews have been written by guests who have stayed at our properties'
Ideally located in the city centre.
Pleasant hotel, perfect welcome, very well located
Thank you so much for your excellent rating and your trust! We are delighted that your stay lived up to your expectations.
We look forward to welcoming you back to Caen very soon, Alissa
Comfortable hotel, very welcoming, good breakfast, I recommend.
Thank you so much for your encouraging comment! We are delighted that you appreciated the comfort of the hotel, the quality of our welcome, and the breakfast.
Your recommendation makes us very happy and motivates us to continue doing everything to offer a pleasant stay to our guests.
We look forward to welcoming you back to the Hôtel du Château. Amel
The hotel is in a great position, close to the Port de Plaisance with lots of bars and restaurants and to the chateau. The hotel was smart and clean. This was a really good place to sfay before catching the Ouistreham ferry.
View the hotel's answerThank you very much for your excellent feedback. We are delighted to read that you enjoyed our central location, the comfort and cleanliness of the hotel, and that your stay with us was convenient before your ferry departure.
Your kind words about our team and services are greatly appreciated. We hope to have the pleasure of welcoming you again on a future trip to Caen.
Alissa
Too hot, minimal service, very average bedding
Thank you for taking the time to leave a comment.
We're sorry your stay didn't fully meet your expectations. Regarding the bedding, we'd like to point out that it's highly appreciated by the majority of our guests. This is, of course, a personal feeling, but we regret that you didn't find it comfortable.
Additionally, our property's amenities and services are clearly detailed in the description when you book. We encourage you to read it carefully to avoid any confusion during your next stay.
We remain at your disposal and hope to have the opportunity to welcome you again. Amel
Hello - I found you very difficult to deal with - messages were not answered in a timely fashion or at all, when i last tried to cancel. Emials were confusing about cancellation period - 'Cancellation free of charge until 2 p.m. on D-1 to' me means I can cancel up to 2pm on the day of the first night's stay - but it means D minus 1. This is unclear and misleading. Due to the difficulty of using your booking service, and this serious misunderstanding I cannot recommend your hotel group. I hope this helps. Anna Wood (+447970110851)
View the hotel's answerThank you for taking the time to share your feedback.
We are truly sorry to read that your experience with our booking service did not meet your expectations. However, we would like to clarify that all your messages were handled promptly. For instance, your parking request was answered within 10 minutes.
Regarding your cancellation request, we did receive your email on May 25th at 5:30 p.m., concerning a stay starting the following day. You also called us right after and we answered immediately. As per our clearly stated conditions, cancellation without charge is possible until 2:00 p.m. the day before arrival (D-1). If cancellation would have been possible on the day that you arrive it would have been written 2pm (D-Day). These terms are standard and aim to ensure fairness for all our guests.
We remain at your disposal for any further clarification and hope you will give our hotel group another opportunity in the future.
Alissa
Room was a bit small, but otherwise the Hotel was fine. Not spectacular, but reasonably priced and a very good location in the heart of Caen.
View the hotel's answerThank you very much for taking the time to share your feedback following your stay at Hôtel du Château.
We are pleased to read that you appreciated our central location, the cleanliness of the room and bathroom, as well as the professionalism and efficiency of our team. Your positive comments are truly encouraging.
While you found the room a bit small, we are glad to know that the overall experience met your expectations. Being located in the historic heart of Caen, our building does come with certain architectural constraints, but we do our best to offer a warm and comfortable atmosphere.
We hope to have the pleasure of welcoming you again during your next visit to Normandy.
Alissa
This customer has ranked the hotel without leaving any comment.
View the hotel's answerThank you for this pleasant comment! We are very happy that the reception lived up to your expectations.
We would love to welcome you back very soon!
Best regards, Amel
Act-Eco : Sustainable stay
8.5/10
- Energy management
- Water management
- Biodiversity management
- Waste management
- Responsible purchasing
- Social
- Societal
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Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
The hotel's electricity supplier is actively committed to sustainable development.
The hotel has facilities for soft transport
The hotel has electric charging terminals
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Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving showers.
The hotel has water-saving taps.
Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving showers.
The hotel has water-saving taps.
The appliances using water in the hotel are sustainable for the environment.
The appliances using water in the hotel undergo regular maintenance.
The hotel treats its wastewater.
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The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has put in place sustainable techniques for exterior maintenance.
The hotel is actively involved in protecting and preserving local wildlife.
The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has put in place sustainable techniques for exterior maintenance.
The hotel is actively involved in protecting and preserving local wildlife.
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Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
The hotel limits non-food waste
Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
The hotel limits non-food waste
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Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel has implemented a solution to replace the plastic welcome bottle, in order to reduce its plastic consumption
When possible, the hotel buys its non-food products locally.
The hotel uses suppliers actively engaged in sustainability for its non-food products.
The hotel does at least part of its laundry in-house.
Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel has implemented a solution to replace the plastic welcome bottle, in order to reduce its plastic consumption
When possible, the hotel buys its non-food products locally.
The hotel uses suppliers actively engaged in sustainability for its non-food products.
The hotel does at least part of its laundry in-house.
The hotel uses environmentally friendly non-food products
The hotel uses refillable hotel amenities
The hotel uses mechanical or eco-friendly cleaning systems (microfibre, steam, etc.)
The hotel does not use disposable tableware.
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Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
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Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel has been awarded an environmental label
The hotel has an environment policy.
The hotel has an HR policy.
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has been awarded an environmental label
The hotel has an environment policy.
The hotel has an HR policy.
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel promotes its sustainability initiatives and encourages guest involvement.
The hotel promotes its sustainability initiatives and encourages employee involvement.
The hotel organises training sessions for its employees, supporting them and helping them to develop their skill sets.
Frequently asked questions about the institution Logis Hôtel du Château
- Paid Private Car park
- Car Electrical terminal
- English
- French
With one click you can cancel from your booking confirmation email.
If not, please contact the establishment.
*Subject to the hotel's non specific booking conditions, only made from logishotels.com and within the cancellation deadlines in force.
This customer has ranked the hotel without leaving any comment.