Restaurant Cottage

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I stayed at your hotel with 2 dogs, great, but I payed 22€ for the dogs, a water bowl was not even provide which is a shame.

Very friendly and helpful!

The receptionist was exceptionally polite and went out of his way to organise breakfast for us before the normal 6am start.

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Most items on dinner menu not available. Food served not of good standard. Wish we’d eaten elsewhere

Rapide efficace propre confortable

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Very helpful reception staff. Happy to change our room to ground floor as we had a lot of luggage. Would highly recommend for an overnight stay.

A big thank you to Antoine, the night reception for his invaluable help with our sick dog!

The hotel was practically empty. Only 2 cars in car park. It felt quite creepy. I was not happy staying there.

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Very handy for tunnel and ferries staff very friendly restaurant and bar good also

In need of a refurbishment, beds too low and too narrow

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Helpful and pleasent staff, well placed for the Motorway/Tunnel/Ferry Port, not too expensive. Did not have the breakfast, Dog friendly.

Personages agreable,presentation est
Example pour les rois en la monde

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Fantastic location for British travellers going to and from the euro tunnel close to well known food outlets . Also a good pint at the bar

Pas assez des serviettes de toilettes ds la salle de bain
Personnel à l écoute

Your staff were lovely, welcoming and helpful. The food was good. We really enjoyed our brief stay

The only issue I had room 100 some one before had smoked heavily in the room spoiling it. I could smell it strong even in the bed. Smoking should be banned completely from hotels. It was very late when I arrived and did not want to make an issue of it.
The night staff were excellent, I have stayed here many times.

Un accueil parfait avec un personnel très présent.,à l'écoute du client et très sympathique
Une cuisine simple mais de qualité.
Il serait bien de rafraîchir les chambres ( déco et matériel dans la salle de bain)
Je recommanderai cet établissement

staff always helpful and dinner good value for money

A functional budget room and friendly, efficient staff but let down by poor food

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Personnel très accueillant , très aimable . Malheureusement ce matin pas d'eau chaude dans la salle de bains . L'hôtel est vieillissant

Our second stay was marred by the fact that there was no hot water at all when we arose at 6.30am until 8.30 am. I ,A’s did others ,report this to the front desk. No apology, no suggestion of a discount. In fact, the water was coming out of the taps, yellow. The man on the desk said’oh’ and that was it. If one is paying for services , then one expects all to function. This let the hotel down,sadly.

We have stayed at this hotel many times before. Last year the hotel appeared very under staffed and we had a long wait in the restaurant, we assumed this was a one off. However on our most recent stay one person was doing all the hotel jobs (reception, bar, waiter and cook) again and the restaurant only had a very limited 'snack' menu. Having said that the member of staff was very friendly and keen to please, so much so he took my partner into the kitchen to check the steak was cooked to his liking! We hope the hotel can get back to its previous excellent standard.

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Restaurant dinner was excellent and good quality however the room and bathroom were both very small and in need of decoration. Great location near the motorway.

Convenient for channel tunnel terminal. friendly, helpful staff. Comfortable, clean room. The evening meal was very good, freshly prepared and accompanied by a decent wine.

As every time I have stayed here, clean, comfy, quiet, easy parking, great location and really friendly staff . Thanks

have stayed here in past a number of times but it seems to be very tired and in need of renovation

goed hotel, erg jammer dat de tv niet werkte ondanks de vele inspanningen van de receptionist die ook monteur, barman en ober was.

The young man did wonderfully in his own . Was a bit much to make supper and cover the reception and serve at the bar . Room very tiny but comfortable lovely hot strong shower . Bit tight for my 84 year old mom but had a really good nights sleep . Thanks

It was a dirty, dank, noisy room.
We’d never stay there again!

Although I booked with booking.com I presented to reception my logi loyalty card but he said it was not applicable and refused to activate my points. Maybe I should book with logi or privately if I go again there

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Rooms still need updating especially the facilities. We've being staying here for a number of years but the
rooms / beds / bathrooms have shown no improvement in fact they appear worse.The food has much improved at the Cottage -- compliments to the Chef !!

I have stayed here for the past 15 years. Enough said

Le rapport qualité prix n'est pas au rendez-vous. Désolé

Prix exorbitant pour une petite chambre sans mini bar, bruyante, sèche-cheveux trop lent. Cependant le personnel est très gentil et professionnel.

The staff were super I had booked the wrong date and they sorted it out,the staff were like lovely,we had a lostay and would recommend this hotel to anyone and we would definitely stay again

Run down, a bit smelly and no staff

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Bémol : j’avais réservé une chambre familiale à 158€ et on m’a téléphoné 2 jours avant mon séjour pour le dire qu’il y avait eu un bugg avec Booking.com et qu’il n’y avait plus ce genre de chambre . Par contre, on me proposait 2 chambres proches l’une de l’autre. J’ai accepté mais quand j’ai payé à mon départ j’ai constaté qu’on m’avait facturé le prix pour 2 chambres, soit +/- 25 euros de plus. Pourquoi dois-je payer plus cher pour un bugg informatique qui ne le concerne pas ?

Excellent reception staff . We arrived after midnight and there was still some one to greet us . This is a real bonus when you have done a late crossing on the tunnel .

Surprisingly good evening meal, with superb staff serving the food and drink

Bathroom outdated, room ok. Good restaurant and staff. Excellent location for tunnel. To be expected but disappointed in price increase comparing August with January.

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Value for money. Perfect location if using the Euro Tunnel. We regularly stop here.

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Accueil chaleureux
Cadre agréable

The hotel was definitely value to for money in an excellent location. The staff were very helpful and pleasant.

Easy to find from the ferry when first driving on the right !!
Staff lovely - breakfast a little limited

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Better than expected ....a lot better than a 2 hour ride to a damp tent in Belgium ...many thanks

Goede prijs-kwaliteit-verhouding. Mooie centrale ligging. Uiterst vriendelijk personeel.

Het gebouw is wat gedateerd en dat had ik bij voorbaat ook verwacht. Verwachtingen op voorhand zijn waargemaakt.

Ontbijt vanaf 6:00 vind ik bijzonder aangenaam zodat ik vroeg op pad kon gaan.

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Very welcoming even at midnight. Much improved bed comfort since our previous stay and better food and refreshments

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C était notre 2eme séjour dans cet hotel,retenu pour la proximité du Shuttle et de l'heure matinale de service du petit dej

There was much confusion over placing the dinner order although she seemed to speak good English and understand well. When it finally arrived it was good but the quality of service was poor.

We have stayed at this hotel many times over the past 30 years. The staff are very friendly and the hotel is very close to the tunnel or the port, but it dose need a little up dating,

Staff were excellent and food in restaurant was very good ( evening meal)

I think £60 was alot to pay for this room compared to other rooms where we paid the amount but the standard was much higher.

Sehr gut geeignet für eine Übernachtung in der Hafenstadt Calais.

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Very helpful staff. TV signal needs to improve.

We have stayed here may times and for well over 10 years. Breakfast is adequate but is not as varied as when we first started to come. Décor is looking tired too but friendliness of staff is worth coming for and hotel very well situated when coming from England and especially if using for an overnight stay. On this occasion we were here for 4 nights to visit surrounding area and do some shopping.

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The waiter at dinner appeared to be very new.
The receptionist on check out, did not know how to use the o-logis card and my points have not yet been added to my account.

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Simplement le lavabo de la salle de bain est un peu "vieillot" , la prise électrique de la salle de bain de la salle de bain pas très bien fixée de même que la lunette des toilettes. Néanmoins je suis très satisfaite de cet hôtel. Bien qu'ayant beaucoup de travail, le personnel est accueillant et poli

We booked on line, requesting two ground floor rooms close together due to mobility problems and one room being for children. Despite receiving an acknowledgment, stating that this would be done, on arrival we were allocated one ground floor room and one on the first floor. On complaining, a second room was serviced on the ground floor for us, after waiting about 20 minutes.
There was no cook available that evening leading to a restricted menu so we went out to a restaurant for dinner.
The rooms were clean but “tired”, as were the bathrooms.
Breakfast buffet was sparse and, when food had been taken, customers had to ask for the buffet to be replenished.
The two good things about the hotel were the secure parking and the staff, who were friendly and helpful.

Extremely convenient for late night arrival via LeShuttle!

La tele ne foctionne pas. Image saccadée inutile

Excellent staff, very polite and helpful. Breakfast at the Harvester was ok but on our second morning they said something was wrong with the equipment so no cooked breakfast!

Have stayed here before, and yet again there was no restaurant/dinner service, just a few snacks. so I had to go out for a good meal.

salle de bain demandant un bon rafraîchissement avec entre autre la suppression du rideau de douche peu hygiènique

We've stayed here several times, and have always been happy with it. (we've already booked our next stay!) It was a shame that there were only snacks in the evening this time, but we found a restaurant nearby.

No greeting on arrival, she was serving at the bar. Decor very dark and dated. Beds comfortable. Hallway not vacuumed. Kerb appeal excellent. Free parking good. Breakfast nice but expensive. Paper cups in room!!!!

Fabulous comfortable bed and bedding very lovely staff nice beer

The hotel is billed as having a restaurant. There was a very limited snack menu which did not give value for money.

+· De locatie bevond zich van een wandelafstand tot aan het centrum(30 min)
Als je naar zee ging was het wel 1u wandelen door het centrum.
Het eten op restaurant was goed al vond ik persoonlijk de porties wat klein.
Het ontbijt was niet heel uitgebreid maar voldeed.
Het type reiziger is volgen mij iemand die op doorreis gaat
De WIFI was uitstekend overal goed ontvangst heb al anders geweten in duurdere hotels.

- Echt tegen viel het bed dat nogal aan de harde kant was.
Met de raam open slapen aan de straatkant viel wat tegen.

Nous avons passé un très bon séjour, l'accueil était particulièrement chaleureux et arrangeant avec nos trois enfants.

salve si sta bene bel parking bella doccia una sala pranzo colazione e cena io ho preso un caffe avevo fretta hotel dista poco da tutte le direzioni di calais bello saluti

Room 215, no plug in shower/bath but apart from that everything was fine.
Very good Wi-Fi receptoon.

Rather disappointing experience - bed was made up of two singles of different levels. Bathroom was extremely small.
Menu - only half available - and poor explained in both languages - resulting in offering not matching definition.

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Very convenient for the tunnel.

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Outstanding reception staff: professional, helpful, and warm. The female evening receptionist worked so very hard trying to balance checking in new guests, serving the meal, and (when we were there) having to change a beer barrel when guests were waiting to receive food and others were waiting to check in. The evening meal we had was enjoyable despite the clear under staffing. We asked for a ground floor room (100) which was small but adequate though a double bed against a wall is not acceptable.

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La salle de bain a vraiment besoin d’ê refaite bac à douche dangereux pour des séniors rideau de douche pas très hygiénique

Our third stay here in recent years and you start to notice that it is getting a little run down, particularly the rooms need a refresh. Wifi connection in our room was poor, holes in the duvet cover etc. On the plus side the staff are very friendly & helpful, the evening meal was good and reasonable value, as is the overall price for accommodation, a kettle in the room is always welcome and the location is convenient for onward travel.

It’s an ideal place to stayfor the tunnel the staff are friendly the food is good

A perfect pit stop in Calais.

Breakfast croissant dry. Staff very friendly and helpful
12€ for dog bit expensive.

Excellent staff very friendly and helpful

Location in relation to access to Channel Tunnel is excellent. Hotel decor is very tired and whole place could do with refurbishment. Bed was very comfortable with crisp clean linen. Shower was difficult to access over high sided mini bath, very slippery. Breakfast choice did not seem as good as previous visits.
On a positive note the staff were very friendly and helpful.

Repartie avec un mal de dos trois jours avec un lit cassé qui ferait du bruit a chaque mouvement (trois jours) des excuses mais pas de changement de chambres malgré un hôtel non complet.

We stayed here many in the past and now it looks very dated and tired. The bed was too low and very hard compared to other hotels now , the beds should definitely be changed now . We will not be coming to this hotel again because of the quality of the bed.

Das hotel leidet am personalmangel .wie kann eine person für bedienug und reseption verantwortung haben darunter leidet alles.

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Unfortunately I was charged twice !!

Another good experience with this hotel. We will be returning ;later in the year when we travel again.

Seriously in need modernisation, poor corridor lighting, reasonably priced menu.

This is a perfect stop over on a short visit to Calais or if you are needing a night at the start or end of the holiday. The staff are very welcoming and speak English if you need it . Reception is manned 24 hours and private parking on site. For the money its brilliant and we will be using it again

Quasi tuttok!

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Good price, great location and does an overnight stay perfectly.

Having stayed a couple of times before, we were disappointed with the meal we had in the restaurant. The quality of the ingredients and the way they were prepared were not as good as previously. Had to send back soup to be warmed up - duck was very undercooked and sent back. The portions were quite small for the price, especially the Dos de cabillaud - however the service was good and friendly -

Super convenient for the tunnel. Comfortable. Clean. Staff very helpful. WiFi extremely slow. More night staff needed as one poor member of staff is manning the reception, the bar and serving in the restaurant and answering the phone! Doing excellent job all things considered.

Horrible. Chambre et salle date dès année 70 . Télé qui ne capte que 1 chaîne sur 2 . Malgré ma demande on m’a répondu normal . Je n’irais plus.

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Pity about the steaks

We've stayed several times, and always been very satisfied with the service. Staff have always been helpful (and were particularly so on our recent visit); everything is good value - and it's perfectly positioned for the Eurotunnel. We'll come again!

A lovely hotel, very very convenient for the Channel tunnel. All the staff were extremely helpful and accommodating.

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Molto bene. Ittima posizione per il passaggio verso e da Inghilterra.

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Unfortunately the restaurant was not open. This was not explained either at booking or on check in. Secure car park was not so secure as large parts on the fence were missing.

Brilliant position excellent staff very clean rooms a little outdated bathrooms very outdated shower heads need to be replaced but what let’s the hotel down is the quality of the breakfast only 3tiny croissants for the whole hotel ???

We have definately noticed a decline over the past few years at The Cottage Hotel. The rooms are starting to look a bit shabby. The bathroom has a lot of mold. My wifes pillow case had spots of blood on it. The breakfast was for 9,50 euro a joke. Plastic cheese??? in France?? Nothing looked fresh. The fencing around the premises has been rammed by a car and pieces are hanging off it, so we weren't feeling comfortable leaving our car outside. All in all pretty disapointed and won't be staying again.

Very disappointed with the breakfast only 1small bread roll each, croissants were tiny, expresso coffee tasted different, each cup we had out of coffee machine!

Excellent reception. Very good dinner. Lights on stairs need updating and bathrooms are a little dated but rooms are comfortable. Good value and ideal for Euro tunnel.

Very impressed with the coffee facilities bathroom a little tired
Staff very good

Very pleasant hotel. Lovely to have a swimming pool and a park opposite to walk the dog. Great that it was so close to the town centre and a pleasant walk there.

Personal muy agradable y desayuno fantástico.

We've been here a number of times. New owners are really making a difference. Staff all very friendly.

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As usual friendly staff, good food and location for tunnel.

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The price performance ratio was good, it was easy to find, the room was clean and fairly large and the restaurant was quite good. There was neither soap nor shampoo in the bathroom.

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We had a safe and comfortable stay.

Very friendly good food and excellent parking facilities great atmosphere wish we could have stayed longer

excellent

needs tlc

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Reasonable value for the charge made.

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The room was cold when we arrived but we were early and heating was turned on when we arrived. It took a long time to warm up.

KEEP THE RESTAURANT OPEN

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The evening meal served was superb.

Stop abusing people who don't speak the language. 2 quid is not worth the negative reviews.

The hotel is in a perfect location for travelling to and from the uk and elsewhere in france

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Excellent value for money, conveniently located and welcoming staff. Happy to stay again.

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great hotel

Trés bien surtout le personnel attetif et efficace

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Good friendly welcome. Slightly disappointed that restaurant closed on Sunday evening otherwise all else fine.Perfect place to rest before our journey through the tunnel

Generally good. The decorations and fittings are showing their age. I wasn't able to operate the room heater

could do with uplift outside as it looks old and not updated

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Bathrooms need a serious renovation.

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Great location for Le ShuttleLovely staff
Perfect for stay over for Le Shuttle

Restaurant to have specified days that it's open.PROPER CUPS OR MUGS IN ROOM - NOT PAPER CUPS

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Great staff, really helpful

none

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A good stopping point for Tunnel users -- extremely convenient, very comfortable and easy to access. Quiet, despite busy local traffic. I would recommend the hotel without reservation.

Die Zimmer sind unzureichend , Service und Personal sind top!

Good location for a stop over, hotel very clean breakfast was enjoyable lots of parking and close to the beach and links back to the UK. Would definitely use this hotel again

I’ve stayed here many times during the past 15 years like coming home

Zwischenstop auf dem Weg von der Fähre nach Hause. Sehr nettes Personal und völlig in Ordnung.

Good location. Evening meal menu was limited

The bed was clean but the room had not been cleaned or hoovered very well.The staff were very pleasant and helpful but the hotel was very under staffed in the restaurant at night, only one girl serving tables, checking in guests and serving at the bar.

Very helpful reception when I asked for ground floor room. Spotless and fresh Linen spotless room. No soap in room. Bed very comfy. Excellent meal inthe evening and A very satisfactory breakfast.

no

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Gutes Preis/Leistungsangebot, gute Lage nahe bei Callais.

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Mes amis étrangers et ma compagne et moi. Un essai dans votre ou vos cottages mais le dernier

Only comment / critcism was the signing for the vehicular access which I missed first time around.The Lass on reception (15th Sept) was extremely patient and helpful especially considering it was a busy night and she was alone. I'd employ her!
Nick

we are returning guests .we have stayed several times A1 HOTEL

Already reported at checkout but light switch for bathroom (room 204) was faulty and loose and the wayer from the hot tap was yellow/brown.

Evaluate what constitutes a room for a disabled person

Staff lovely, evening meal very good.Shower curtain yuk.and hair and fluff incorner of room, but the bed was clean.
Could do with some sound proofing.

We have stayed in 7 hotels in the last fortnight some private rooms in homes others in chains this one was the worst value for money and the most out of date with facilities advertised that didn’t work. It was very disappointing. This was the last night of our holiday and we wanted somewhere special. To be honest the premier class was better for facilities and value at over half the price

les salles d'eau sont à réhabiliterbien qu'elles soient propres, le matériel et les matériaux sont dépassés

Generally it is a very friendly place, well appointed and excellent staff. The problems I had were small, and I am sure they will be recitified.

Needs renovating. Furniture very basic and old. Too expensive for what is offered. will not stay again.

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It is perfect for a one night stop-over. The breakfast could be improved by using fresh fruit and having more choice of cheeses.All of the staff were extremely polite and helpful.

We just needed somewhere clean and compfortable to sleep before catching the tunnel the following morning. There was a nice restaurant down thew road, so convenient. The room was clean comfortable with good parking so able to rest and leave with minimal hassle.
My only criticism would be 2 pillows on the bed, but not a big issue.

The hotel was very under staffed on the night of our stayed. One girl had to do reception, the bar and be the only waitress in the restaurant.

The room was ok but a little small for the needs of two people who arrive by motorcycle due to riding clothing. It would also be a nice touch if you could provide a room to hang wet motorcycle clothing as we had to do our best prevent the floors getting to wet.

More staff required for the dining room at busy times.

il manque une personne en plus pour le petit déjeuner et le repas du soirle serveur ou la serveuse doit s'occuper du service, des arrivées, des départs …. beaucoup trop pour une seule personne

The breakfast was so fresh and healthy we just we were hungrier! ??

Très bon accueil par un équipe sympathique et souriante.

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Ottimo per un pernottamento per prendere i traghetti.

My wife generally prefers coffee and possibly a croissant, €9+ for the buffet she does not get full value so we tend not to used this service. On a good note the hotel very clean and is situated close to the motorway allowing a short trip to the channel crossings or easy access into France or into town for a shopping trip.

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très bon rapport qualité/prix. Calme. Très bon accueil

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Relocate the toilets, so that they are not next to a bedroom ie Room 101

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Le classement me semble un peu excessif, ainsi que le prix du petit déjeuner

Needs more staff to cover the busy times.

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bien situé, agréable, bon accueil

Clean, but in need of updating. Perfectly adequate for a one night stay.

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Great for a one night stay, not sure I’d want to stay any linger

Very friendly and welcoming staff.

ok for the price

Very comfortable stay and my wife was really impressed.
Thank you

The quality of the food provided in the evening was excellent.

Good hotel, value for money

The shower head was like a tap unable to spray.

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Make it clearer how many family rooms you do have.

I have a dog that travels with me so it was important that the dog could stay in the room. There were quite a few at the hotel with pets so Well Done Cottage Hotel for providing this service. I would suggest a water bowl outside for dogs as it was extremely hot during my stay.

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TRES BON ACCURIL;hotel très propre

Nice,clean ,comfortable and very helpful. I will come back again.

Hôtel agréable, la réception était très bien, mais le supplément pour animaux de compagnie est excessif et le pris du petit déjeuner rédibitoire.

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The ceiling has collected a lot of dust as has the shelving so it needs cleaning. Also there were quite a few ants crawling around in the room. However the staff were excellent and automatically provided a connecting suite of rooms so that the children were accessible from our room. In addition we didn’t book to have breakfast but it was no problem when we changed our mind in the morning. The staff were fantastic and very welcoming.

Sophie was fantastic. She managed the restaurant, reception, and the bar and not one customer was kept waiting. 5 star service in a hotel rated two is quite unexpected. Our stay was also, as our car had broken down so we booked in Calais last minute. However we are glad we did!

L'hôtel est très bien situé pour visiter la côte d' OpaleTrès bon petit déjeuner
Chambres minuscules et pas agréables pour y rester us que juste plur dormir
Personnel sympa
Hôtel à réserver pour courts séjours ou comme point de départ de visites

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Lovely staff, bathrooms need upgrading

Deze gastheeft de locatie online bekeken zonder opmerkingen achter te laten.

Deze gastheeft de locatie online bekeken zonder opmerkingen achter te laten.

Good location. Staff very helpful and friendly. All we were looking for in a short break.

The tv keep freezing, except this everything was perfect, and i will stay there again!

Public areas need modern décor. The current décor is very drab/dismal and unwelcoming. The approach to food, considering the hotel is miles from any other option needs completely re-thinking and bringing up to date, making appealing.

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It was very nice but a little pricier than our usual hotel overnight stops . Could do with a little updating decor wise and bathroom a little tired looking. Not complaining though as we enjoyed our stay.

Air conditioning is a must.

Great value lovely staff very help full

Great for an overnight stay after a crossing to calais

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a change of hairdryers

Accueil aimable et serviable. Hotel choisi pour une nuit avant de prendre le ferry tot le matin.
Situé en zone commerciale , facile d'accès mais non touristique.

A l'accueil, une personne très prévenante. Le rapport qualité/prix est vraiment très intéressant.

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Deze gastheeft de locatie online bekeken zonder opmerkingen achter te laten.

Petites chambres trés sympatiques, même si pour nous on pourrait volontier supprimer les télés. ... ;-)

Très bonne accueil.Chambres propres, petit-déjeuner copieux et varié.
Rapport qualité-prix plus que correct. A recommander

Très bon rapport qualité prix . Décoration des chambres d’un autre âge . Mais tout fonctionne !

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Used to stay a lot here but the buffet bar was a great addition which of course has now gone ...... Unfortunately so have all the customers Including us !! Just didn't find the restaurant inviting and no one else was there !!

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L hôtel est plutôt bien et bien situé service d accueil très sympathique

Alles ok wie üblich - komme gerne wieder

Deze gastheeft de locatie online bekeken zonder opmerkingen achter te laten.

Deze gastheeft de locatie online bekeken zonder opmerkingen achter te laten.

Deze gastheeft de locatie online bekeken zonder opmerkingen achter te laten.

tes bien

Peirre was an exceptionally good host ..dinner was pretty good too. Couldn't fault the hotel.

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Barrierefreiheit ist ein Problem im Cottage.

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TRES BIEN RAPPORT QUALITE PRIX

Hotel is abit dated decoratively speaking, could do with a refurb. Staff excellent, special credit to Pierre, he should have his own hotel. Meal was very good, restaurant was more like a cafe, again room for update/upgrade.

Super gelegenes kleines Hotel mit einfacher,sauberer, Ausstattung.Das Frühstück war gut,die Getränke und der Kaffee waren lecker.

Très bien, personnel prêt à se mettre en quatre pour chaque client.

Ich denke man müsste die Rezeption etwas modernisieren, dass Treppengeländer müsste neu gestrichen werden und die Zimmer müssten auch renoviert werden. In wenigen Worten, das Hotel ist etwas veraltet.Der Herr am Empfang war sehr freundlich.

Lovely hotel. Fab location for Ferry and Tunnel. Staff very friendly and helpful. Rooms wpuld be perfect if had air conditioning. However we only stopped for one night so this did not really effect us.

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