Reserveringsvoorwaarden
1-1 Capacities :
Every client acknowledges having the capacity to contract, i.e. having the legal majority and not being under curatorship or guardianship.
The reservation request implies the adherence to the present conditions of sale and the complete and unreserved acceptance of their provisions.
1-2 Price display :
Prices are indicated in Euros. VAT is always included. The prices indicated only include the services strictly mentioned in the reservation. To the price mentioned in the reservation will be added, at the time of invoicing, the additional services or (extra) personal expenses provided by the hotel owner during the stay, and if necessary (depending on age) the tourist tax.
The prices mentioned on the site are subject to change without notice and only the price indicated in the booking confirmation is contractual.
1-3 Methods of payment :
The establishment mainly accepts cards from the Carte Bleue, Visa, Eurocard/Mastercard networks, cheques, holiday vouchers and cash.
1-4 Force majeure :
Force majeure is understood to mean any event external to the parties that is both unforeseeable and insurmountable that prevents either the client or the hotelier from fulfilling all or part of the obligations stipulated in the contract. This is particularly the case in the event of strikes, insurrection, riots, prohibitions issued by government or public authorities.
It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party shall bear the costs arising therefrom. In particular, customers shall bear solely the additional costs that may be incurred to enable the continuation of the stay, following the occurrence of a case of force majeure.
1-5 - Complaints :
Any complaint must be made to the hotel within 15 days of the date of the stay.
Any dispute, claim or litigation relating to the terms and conditions of booking a stay or hotel room are subject to French law.
1-6 - General rules relating to the hotel business :
It is the rule in our Hotel to take possession of the room from 4pm and to vacate it by 11.30am.
A double or twin room is intended to accommodate: 2 adults and possibly a baby.
Half board starts with dinner of the first night and ends with breakfast of the last night.
Half board includes breakfast and dinner.
Drinks are only included when expressly mentioned.
Activities and services : Although all the activities mentioned in the descriptions have been confirmed to us by our service providers, or activity leader(s), and we have therefore published them in good faith, it may happen, for reasons beyond our control, that these activities and other services are suspended or cancelled without our notice. It is the responsibility of each customer to find out, before placing an order, about any local events such as carnivals, religious festivals, national holidays which could affect the smooth running of the stay. No complaint of this fact can be addressed later to the hotelier.
1-7 - Data processing and liberties:
In application of the law L.78-17 of 6 January 1978, the customer is informed that the personal information communicated is subject to computerised processing, unless he expressly objects. The information requested when booking is essential for the proper processing of your request. This information is intended solely for the hotel owner concerned by the reservation request.
In accordance with the legislation in force, electronic contracts are subject to electronic archiving for a period of 10 years for any contract for an amount greater than
120 €.
II - SPECIAL CONDITIONS :
2-1 - Preliminary offer :
The preliminary offer mentioned in the law of 13 July 1992 is made up of the information given on the website, by e-mail and the present conditions of sale.
2-2 - Services included in the package:
Only the services explicitly mentioned in the electronic reservation form are part of the package.
The electronic reservation with immediate control of availability, made by the customer, will only become final upon confirmation of the payment of the deposit and the validation of the GCS.
It is the responsibility of each customer to check availability in order to make a reservation for his or her treatments, which may be included in his or her stay.
It is the responsibility of each customer to inquire about availability in order to book their table in the restaurant, which may be included in their stay.
2-3 - Booking conditions :
Reservations are not considered as a reservation.
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Annuleringsvoorwaarden
- In case of cancellation 30 days before the arrival date, refund of the amount paid.
- In case of cancellation between the 30th and 7th day before arrival, the amount paid will be deducted from the total amount of the stay.
- If cancellation before 3 days of the date of arrival, the deposit paid will not be refunded and at least 30% of the reservation will be debited as compensation.
- In the event of no-show and no cancellation, the total price of the reservation will be charged.
- In case of cancellation during the stay, the total amount of the stay will be due.
The date of receipt of the cancellation request (by email, mail, fax) will be the date of cancellation.
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