Meals included : Breakfast + lunch or dinner included
Booking conditions : GENERAL TERMS AND CONDITIONS OF SALE
BOOKING CONDITIONS:
To confirm a reservation, valid credit card details are required.
15 days prior to arrival: 50% of the total cost of your stay will be charged.
7 days prior to arrival: the remaining balance will be charged.
Providing your credit card details constitutes authorization for the charge.
RATES AND PAYMENTS:
Prices include services and VAT, but exclude tourist tax.
Accepted payment methods: Credit card (Visa, Mastercard), holiday vouchers, and cash.
Invoices are issued in euros.
PETITS ARE NOT ALLOWED.
ROOM AND APARTMENT AVAILABILITY:
Rooms are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure.
Smoking is prohibited in rooms and non-smoking areas.
Any damage to or loss of items in the room will result in a charge to the guest's credit card.
Failure to comply with the house rules may result in expulsion without refund.
CANCELLATION POLICY BASED ON THE TIME BEFORE ARRIVAL:
For 1 to 3 accommodations:
* More than 15 days before arrival: No booking fee.
* 15 days before arrival: 50% of the total stay amount will be retained as a cancellation fee.
* 7 days before arrival: 100% of the total stay amount will be retained as a cancellation fee.
For 3 or more accommodations:
* 30 days before arrival: 50% of the total stay amount will be retained as a cancellation fee.
* 15 days prior to arrival: 100% of the total cost of the stay will be retained as a cancellation fee.
COMPLAINS: Any dispute or complaint will only be considered if it is submitted in writing and sent by registered mail to the property (DOMAINE DES CLOS) within a maximum of 8 days after the client's departure.
These articles describe the cancellation policy, associated fees, rules in case of early departure or no-show, and the procedures for handling complaints. Guests are encouraged to respect these policies and take them into account when making a reservation.
Non-refundable : CANCELLATION CONDITIONS ACCORDING TO TIME BEFORE ARRIVAL:
For 1 to 3 accommodations:
* More than 15 days before arrival: No reservation fees.
* From 15 days to 3 days before arrival: 50% of the total amount of the stay is charged
* Less than 3 days before arrival: 100% of the total amount of the stay will be retained as a cancellation fee.
For more than 3 accommodations:
* 50% of the total amount of the stay is taken on D-30
* Less than 7 days before arrival: 100% of the total amount of the stay will be retained as a cancellation fee
EARLY DEPARTURE
In the event of early departure, the remaining nights remain the responsibility of the customer, and any stay started is fully charged.
NO SHOW
In the event of a no-show, the total amount of the stay will be charged as a cancellation fee.
COMPLAINTS
Any dispute or complaint will only be taken into account if it is made in writing and sent by registered mail to the establishment (DOMAINE DES CLOS) within a maximum period of 8 days after the customer's departure.
These articles describe the cancellation conditions, the associated fees, the rules in the event of early departure, in the event of a no-show, and the procedures for complaints. Guests are encouraged to respect these policies and take them into account when booking.