Logis Hôtel le Petit Casset 3

Dear Sir, We thank you for your recent stay in my hotel and for taking the time to answer our questionnaire. I am very surprised by your comments about the welcome in my hotel. Indeed, I personally welcomed you and at no time did I lack respect. I had a first time Monday when you contacted me to inform me that your plane had been cancelled I took note of your late cancellation with fees and I asked you what time did you expect to arrive on Tuesday, as you have booked the apartment which is located in the annex.You answered me 'in the afternoon' and our conversation ended.Tuesday evening, you contacted me again to tell me that you would arrive at 23:00. The apartment is attached, so difficult to find without being accompanied, I explained that it was important to arrive before 22:00. You put me in touch with a French person in Lyon, with whom I continued the conversation. I explained again to this person the reasons that required an arrival before closing, and this person told me that you would arrive by 22:00. At 21:30 the same person informed me that you leave Lyon to come to the hotel and I told him to take his time because I will not leave before 22:30.You arrived at about 22:00. I greeted you and accompanied you to the apartment by explaining to you why the access had to be done before closing. I returned to the apartment with you and I made you visit and I left.I do not see when I disrespected you, except if by speaking to you in French (since you speak to me in French), you misinterpreted my words which were courteous. I just contacted you by phone to talk about it and to understand your comment. but you had to be busy since I left a message on the answering machine.Perhaps I will have the pleasure of hearing you and being able to talk about it if you remember me. Best regardsPatrick SAJET