Logis Hôtel les Marronniers d'Arc 3

We found the restaurant staff to be very unhelpful. I asked for a menu in English and was told No, even though we have been given one on previous visits. We were not shown the Specials Menu on the board, after placing our order we noticed other guest were shown a specials board. When we had finished the meal I was asked to pay for both the meal and rooms in an unfriendly way. As if we were going to leave without paying in the morning. I’m 70 and my father 93, we have been staying in hotels for over 50 years and never been asked to pay, in full, before checkout. I have used this hotel around six times and was very very disappointed. One last point the menu prices seem to have increased and is now very very expensive. I live in Spain and travel between Spain and the U.K. around three time a year, this hotel is in the correct location for an overnight stop. I would admit that my French is limited, but I do try. I got the impression the staff could speak English but choose not to. Very disappointed

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Accueil peu aimable, literie dure comme du béton, savon utilisé laissé sur le bord du bain par une personne précédente, petit déjeuner plus que simple avec de la confiture industrielle sans aucun fromage ni charcuterie.
Au restaurant addition de près de 1.300€ et même pas un petit pousse offert. Déplorable.

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Ce client a noté l’établissement sans laisser de commentaire.

Lovely atmosphere, nice courtyard for drinks, excellent restaurant , very convenient location , first rate service

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The hotel did not know about our reservation. The room we were allocated was dusty. The shower was 'over the bath' and my wife, who has some movement problems found this difficult to access. There was a problem with the toilet cistern that resulted in it refilling noisily many times during the night. We have stayed previously, in rooms 1 and 2 (which we had requested this time - but about which the hotel did not have knowledge), and were very good. Disappointed that the hotel was not up to its (or the Logis) normal standard.

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Truly Great meal. Shower non operative. Lighting in bathroom excellent. Big black mark on the shower.

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Très bon restaurant et un bon rapport qualité/prix pour la soirée étape. Très bon accueil.

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Ce client a noté l’établissement sans laisser de commentaire.

Hadden forel-filet besteld en kregen zalm te eten. Hebben de fout aan het zaal personeel gemeld, maar deze bleven “mordicus” beweren dat het forel was wat we gereserveerd kregen (!)

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Ce client a noté l’établissement sans laisser de commentaire.

Chambre, restaurant sont OK, rien à redire. Par contre, le petit déjeûner se compose de croissant+baguette+beurre+confiture, le tout pour plus de 10€. On pourrait s'attendre à un buffet avec du fromage, un peu de charcuterie, des yaourts, différents jus, etc....

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Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

The stay was fine and it was nice to eat dinner outside on the terrace. The breakfast was a little basic - baguette and one croissant per person. However, I was not happy with the booking process: the website quoted EUR 90 for a family room (for four people). However, it was mandatory to pay EUR 34 for two extra beds, so the cost was EUR 124. This was not clear on the website and was misleading. Both on your website and on others, when you search for a family room for four people it is the norm to quote the full price including all four beds.

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Merci de votre accueil, de votre amabilité, et de cet exellant repas

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We booked for a Sunday night stay and knew beforehand that the restaurant would not be open in the evening. However, as this is the case for every Sunday, we would expect the staff to be much more knowledgeable than they were about restaurants in the locality that were open. Neither was there any information about this in our bedroom.
The wifi code in the bedroom was written in uppercase letters. Only by chance (and after several "not connected" attempts) did I try lowercase letters and it worked immediately. The correct code needs to be given.
We felt charging €4.50 each for 2 small beers was too expensive.
There were not any tea or coffee making facilities in the bedroom.
There was not a visitor information folder in the bedroom, nor any emergency contact details if we had needed them after all the staff left when the hotel closed at around 4pm.
The breakfast consisted of just fruit juice, bread/croissants, and tea/coffee; I.e. there was no fresh fruit, cereal, yoghurts, cheeses, meats, etc.
Considering all of the above, we do feel that we were overcharged (€120) for the level of service and quality of stay that we received.
All of this contrasts very unfavourably with the stay we had experienced at another Logis hotel (in Gavrelle) the previous evening, which was very good value for money.
We look forward to receiving your comments.

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Petit-déjeuner horrible

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Fijne kamers. Ruim genoeg voor een overnachting. Airco op de kamer, schoon. Sfeervol restaurant, prachtig terras waar het heerlijk dineren is. Heerlijke gerechten.

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Everything was lovely. The ambience of the evening meal was delightful. Two minor quibbles:
1. Bathroom. It was difficult to make the shower work. It was initially stuck on water coming from the taps, rather than being diverted to the shower head. Also, the bath and bathroom floor were slippery when wet.
2. Breakfast - the coffeee and orange juice were lovely. However, there was a lack of choice for the food - only coissants or bread with butter and jam. The jam was delicious.
Apart from that we had a great experience.

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Atten bij ontvangst om rekening te houden met kamerwijziging i.v.m. handicap zoon ( van tweede verdieping naar gelijkvloers ) Met dank!

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Hôtel présentant un très bon rapport/qualité prix. Nous avons très bien mangé au restaurant, la terrasse arborée est très agréable.

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Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

restautant is super goed, maar de kamers zijn minder, één onnozel plastiek bekertje op de hele kamer, twee ongemakkelijke verschillende stoelen, povertjes ! Het ontbijt is ook mager, niet eens een eitje te krijgen !

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Rapport qualité/prix non satisfaisant
Petit déjeuner cher par rapport aux produits proposés
Chambre propre, calme mais vieillotte, sombre, pas de rideaux aux fenêtres qui donnent sur la rue, pas de lampe chevet indépendante de l'éclairage total, pas de patère dans la salle de bain pour poser ses vêtements, joint paredouche noir de moisissures, pas de bouchon pour la baignoires.
Convient pour une nuit de passage.

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Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Très mauvaise connexion wifi chambre 8 après 20h
Pas de plat végétarien, pas une seule feuille de salade ou légume à la carte
Petit déjeuner très basique: jus en boite, confiture, pain ..... pour 10 euros c'est scandaleux! Un jus frais ou un fruit frais, un yaourt, un peu de fromage ou de jambon auraient fait mon bonheur 😋 La même chose au Ibis de Beaunes avait coûté 3,5€ et leur buffet à 9€ est somptueux comparé à ce que j'ai reçu chez vous! Dommage!

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Ce client a noté l’établissement sans laisser de commentaire.

Bon séjour étape sur la route du retour. Restaurant très agréable et carte de menu intéressante. Possibilité de goûter quelques crus de Bourgogne au verre à un prix démocratique.

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Ce client a noté l’établissement sans laisser de commentaire.

magnifique hotel pour soirée étape et excellant restaurant.

Pour séjours prolongé ?

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Ce client a noté l’établissement sans laisser de commentaire.

The room had it's own door to the terrace. We would have liked another chair supplied so that we could both sit outside and enjoy the pleasant evening.

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Ce client a noté l’établissement sans laisser de commentaire.

Breakfast is not worth 10€ for bread, one croissant each, some orange juice, some jam and butter, one cup of coffee. Where is the yoghurt, the cheese, the ham, the refill of coffee?Overall, though, this is a lovely place to stop-off en route - handy for the autoroute, quiet, efficient.

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Ce client a noté l’établissement sans laisser de commentaire.

Lieu très agréable avec une belle terrasse. Personnel très aimable, discret et serviable. Petit déjeuner classique (pas de buffet) mais de bonne qualité (pain frais sauf lundi matin).Inconvénients : il faut sortir et traverser la rue pour aller petit-déjeuner, déjeuner ou dîner.
C'est mon deuxième séjour : les chambres sont spacieuses mais mieux vaut éviter la 1 ou 2 dans le passage vers le restaurant.

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Another excellent stay. We look forward to staying again next year.

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Das Zimmer war zwar klein aber ok. Das Bad müsste mal wieder renoviert werden

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Angenehmer Aufenthalt.Schönes, gepflegtes Ambiente
Sehr gutes Essen.


Das Frühstück ist für den Preis sehr spärlich

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Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Breakfast is too poor and expensive

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The Hotel was in compliance with our expectation.One night passing by to our final destination.
The quality of the food/and way of cooking in the restaurant could be improved. As our fruit dessert presented at the table was in frozen condition and the duck in the main course was too dry.
Service was good, attend and friendly.
The concrete seats at the dinner tables were not comfortable.

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Un très bon accueil un personnel très souriant sympathique dynamique

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Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

-more extensive breakfast, buffet-dinner options are mostly specialized in fish, quite expensive and not very tasty

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Parfait mais petit déjeuner frugal et 0.4 € pour un peu de lait froid ajouter au café me semble un peu mesquin !

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Ce client a noté l’établissement sans laisser de commentaire.

Hotel sympa pour une etape. Excellent repas du soir. Nous reviendrons surement.

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The restaurant was first class, and as good as I would hope to find in a major city, not in a relaxing village.
... With the room I could not see how to work the bathroom extractor fan, but this was ok. I would have asked if we were staying longer.

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Ce client a noté l’établissement sans laisser de commentaire.

par rapport à d'autres hotel 3* petit déjeuner minimaliste pour le prix payé

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acceuil sympa mais plus de rigueur dans la gestion du planning des chambres

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Schlecher Service

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Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Enchanté, vraiment, autant par la chambre que par la qualité du repas. Seul petit bémol: le petit déjeuner, où l'on ne trouve que du sucré, mais à notre demande la serveuse nous a amené du fromage. Hotel super!!! A recommander à tous!Et merci à TOUT le personnel pour sa gentillesse, son professionnalisme et la qualité de l’accueil

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Ce client a noté l’établissement sans laisser de commentaire.

Ce client a noté l’établissement sans laisser de commentaire.

Fantastic stay and the restaurant was really excellent

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Ras sejour agreable

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We would have liked also a second bedside table

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Très bien on y revient régulièrement

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Hôtel très accueillant : j’ai signalé un problème de chauffage qui a immédiatement été résolu Le dîner samedi soir était délicieux
Dommage qu’il n’y ait pas de mets salés au petit-déjeuner mais les croissants étaient très frais et excellents.

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Fantastic place to stay, food in the restaurant was excellent. Brilliant choice of good quality wine. The staff was very helpful and polite. I will definitely be returning again. Excellent team work.

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Ce client a noté l’établissement sans laisser de commentaire.

très agréable pour une soirée étape professionnelle

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Pratique pour une étape Facilité pour récupérer la chambre même tardivement

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Altmodish renovation erforderlich! Fur das gebotene zu teuer!

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We use your hotel for overnight stay on our route across France in the winter months. As we book our accommodation in advance, it would be appreciated if the heating in the bedroom is switched on before we arrive in the evening.

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