The 5 quality themes
Quality: a priority to Logis hotel-restaurants
By joining the Logis hotel-restaurants network, hotel managers commit to complying with our quality charter and with the criteria relating to their “fireplaces” and “pots” classification. The criteria grid used for Logis hotel-restaurants is becoming increasingly demanding to better meet the expectations of today’s customers: more comfort, more services and more modernity.
For several years, mystery visits have been conducted systematically throughout the Logis hotel-restaurants. Coming from authorised, independent agencies, our “mystery shoppers” are given the assignment of auditing the quality of the services provided. Close to 500 criteria are assessed to validate the establishment’s classification in terms of “fireplaces” or “pots”, and to monitor quality on an ongoing basis.
The Logis Charter Committee is entitled at any time to review the classification of any establishment that would not comply with Logis brand standards.
The Logis hotel-restaurants quality department
Did a Logis delight you or disappoint you? Tell us about it. Your comments will be read by our Quality Monitoring Department, who will notify the hotel manager concerned. In that way, you will contribute in helping Logis hotel-restaurants progress to better satisfy you.
The Logis quality charter
The quality charter for Logis hotel-restaurants gathers all network members around the same, single passion for their “innkeeper” trade. The charter is on display in every establishment and presents the fundamental values that make up the Logis spirit.
The Fédération Internationale des Logis (FIL) is duly authorised by the French Ministry for Tourism to award the “Qualité Tourisme” label (Tourism Quality) to establishments that meet the required criteria.
The Fédération Internationale des Logis and its sales subsidiary Logis International Services are fully committed to an ISO 9001 approach, acknowledged and certified by SQS.